The Palm at Playa

4.0 star property
Upscale hotel, walk to Playa del Carmen Main Beach

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

The Palm at Playa

Photo gallery for The Palm at Playa

Rooftop terrace
Aerial view
Deluxe Room | Down comforters, in-room safe, individually furnished, blackout drapes
Rooftop terrace
40-inch Smart TV with cable channels, TV

Overview of The Palm at Playa

Reviews
8.4

Very good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Pool
  • Hot TubHot TubHot Tub
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • BarBarBar

Explore the area

8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationPlaya del Carmen Main Beach6 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal9 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Room options

Standard Double Room

cleanliness

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Ceiling fan
Down duvet
Hair dryer
Rainfall showerhead
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room

cleanliness

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Ceiling fan
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Loft

cleanliness

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room

cleanliness

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Ceiling fan
Down duvet
Hair dryer
Rainfall showerhead
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Suite

cleanliness

Highlights

Individually furnished
Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Down duvet
Hair dryer
  • 80 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About the neighborhood

Playa del Carmen

The Palm at Playa is located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, and is in the entertainment district and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as skydiving and ecotours in the area.

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk
  • Mamitas Beach - 11 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • Mercado 174 - 1 min walk
  • Don Mario Steak and Pasta House - 1 min walk
  • Tropical Playa del Carmen - 1 min walk
  • El Ranchito de la 10 - 1 min walk
  • Patio 8 - 1 min walk

About this property

The Palm at Playa

Upscale hotel near Playa del Carmen Main Beach
Quinta Avenida and Playa del Carmen Maritime Terminal are located near The Palm at Playa, which provides a poolside bar, a rooftop terrace, and a garden. For some rest and relaxation, visit the hot tub. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Swimming pool with sun loungers and pool umbrellas
  • Free self parking
  • Local cuisine breakfast (surcharge), an area shuttle, and an outdoor pool
  • Beach umbrellas, tour/ticket assistance, and beach towels
  • Guest reviews say great things about the helpful staff
Room features
All 66 individually furnished rooms boast perks such as laptop-compatible safes and air conditioning, as well as amenities like free WiFi. Guest reviews speak well of the clean, spacious rooms at the property.
Extra amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 40-inch Smart TVs with cable channels
  • Ceiling fans, daily housekeeping, and phones

All inclusive details

All-inclusive room rates at The Palm at Playa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free secured, covered self parking on site
  • Limited onsite parking

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends; USD 200–250 per person
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Rooftop

Things to do

  • Outdoor pool
  • Spa tub

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Elevator

More

  • 3 buildings
  • 3 floors
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 40-inch Smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between noon and 4:00 PM
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately USD 200–250 per person
  • Late check-in fee for check-in between noon and 4:00 PM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 11:00 AM to 8 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa have a pool?

Yes, this property has an outdoor pool. Pool access is from 11:00 AM–8 PM.

Is The Palm at Playa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Palm at Playa?

Self parking is free at this property.

What time is check-in at The Palm at Playa?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available from noon–4:00 PM for a fee.

What time is check-out at The Palm at Playa?

Check-out is at noon.

Are there all-inclusive benefits at The Palm at Playa?

Some rate plans available at this property are all-inclusive.

Where is The Palm at Playa located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Playa del Carmen Maritime Terminal. 3D Museum of Wonders and Mercado Playa del Carmen are also within 5 minutes.

The Palm at Playa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 552 out of 1019 reviews" "
Rating 8 - Good. 233 out of 1019 reviews" "
Rating 6 - Okay. 114 out of 1019 reviews" "
Rating 4 - Poor. 49 out of 1019 reviews" "
Rating 2 - Terrible. 71 out of 1019 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jeffrey

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Salvador

Traveled with partner
Liked: Staff & service, property conditions & facilities
Noisy and loud around the hotel
Stayed 4 nights in Mar 2024

6/10 Okay

Jana

Traveled with partner
Liked: Amenities
It was a little less than great service. The pool had a booger or something in it that the staff took their time to take out. The breakfast only had three options. When we arrived we had to have the shower changed because it didn’t work. One night we also took of the sheets and their was a blood stain on the mattress cover. But it was really close to everything. Great location. The rooftop pool was nice and the room is very spacious.
Stayed 5 nights in Mar 2024

4/10 Poor

Paula may

Disliked: Staff & service, property conditions & facilities
Very noisy and no blankets to cover up
Stayed 9 nights in Mar 2024

8/10 Good

Sean

Traveled with group
Liked: Cleanliness, amenities
I did like i didnt have hot water for 3 days. Three staff went to correct the problem in which it only worked for 5minuted the hot water. After the rhird day they moved us from the room. They almost made me pay extra like if it was my problem. When it was there problems with the boiler.
Stayed 7 nights in Mar 2024

2/10 Terrible

Goldy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean and property is old and neglected. Staff hardly spoke English, couldn’t communicate with them.
Stayed 3 nights in Mar 2024

8/10 Good

Chantal

Traveled with family
Liked: Property conditions & facilities
The staff was very nice, however the room wasn’t as clean as I’d like. It should be updated as well.
Stayed 7 nights in Mar 2024

10/10 Excellent

Maureen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff and beautiful gardens in a busy downtown setting.
Stayed 14 nights in Feb 2024

10/10 Excellent

Anna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, location wise it was perfect! Walkable anywhere! Rooftop pool is amazing, bar is great and food is wonderful! The front staff were great and helpful! Will be back!
Stayed 5 nights in Mar 2024

10/10 Excellent

Carlos

Stayed 3 nights in Dec 2023