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The Palm at Playa

4.0 star property
Hotel with free parking, steps from Quinta Avenida

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Photo gallery for The Palm at Playa

Rooftop terrace
Garden
Deluxe Room | Living area | Smart TV
Lobby
Down comforters, in-room safe, individually furnished, blackout drapes

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar
  • Hot Tub
  • Breakfast available

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Standard Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Ceiling fan
Down duvet
Rainfall showerhead
Hair dryer
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Room

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Day bed
Down duvet
  • City view
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft | Down comforters, in-room safe, individually furnished, blackout drapes

Loft

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Sofa bed - single
Down duvet
Blackout drapes/curtains
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Down comforters, in-room safe, individually furnished, blackout drapes

Standard Room

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Ceiling fan
Down duvet
Rainfall showerhead
Hair dryer
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down comforters, in-room safe, individually furnished, blackout drapes

Suite

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout drapes/curtains
Day bed
Ceiling fan
Separate bedroom
  • 80 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Central Square - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Mamitas Beach - 11 min walk - 0.6 miles
  • Playa del Carmen Maritime Terminal - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Mercado 174 - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mexican Taco - ‬1 min walk

About this property

The Palm at Playa

Upscale hotel near Quinta Avenida
Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are located near The Palm at Playa, which provides a poolside bar, a rooftop terrace, and a garden. For some rest and relaxation, visit the hot tub. In addition to a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • Local cuisine breakfast (surcharge), an area shuttle, and luggage storage
  • Tour/ticket assistance, a banquet hall, and a 24-hour front desk
  • Guest reviews say great things the pool, helpful staff, and location
Room features
All 66 individually furnished rooms boast perks such as laptop-compatible safes and air conditioning, as well as amenities like free WiFi. Guest reviews speak positively of the spacious rooms at the property.
Extra amenities include:
  • Rainfall showers, free toiletries, and hair dryers
  • Smart TVs with cable channels
  • Ceiling fans, daily housekeeping, and phones

All inclusive details

All-inclusive room rates at The Palm at Playa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free secured self parking on site

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Rooftop

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • No elevator

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults, and MXN 150 to 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM.

Is The Palm at Playa pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Palm at Playa?

Self parking is free at this property.

What time is check-in at The Palm at Playa?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at The Palm at Playa?

Check-out is at noon.

Are there all-inclusive benefits at The Palm at Playa?

Some rate plans available at this property are all-inclusive.

Where is The Palm at Playa located?

Located in Downtown Playa del Carmen, this hotel is steps from Frida Kahlo Museum and Quinta Avenida. Playa del Carmen Main Beach and Playacar Beach are also within 10 minutes.

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The Palm at Playa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 461 out of 1018 reviews
Rating 8 - Good. 248 out of 1018 reviews
Rating 6 - Okay. 149 out of 1018 reviews
Rating 4 - Poor. 75 out of 1018 reviews
Rating 2 - Terrible. 85 out of 1018 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Loretha

Liked: Cleanliness, property conditions & facilities
Great location, clean and friendly staff
Stayed 2 nights in May 2025

6/10 Okay

ROBERTO

Liked: Cleanliness
Excellent location, friendly staff, outdated but clean rooms, the rooftop area is amazing! Recommended for budget travelers looking for a nice hotel near the Quinta Avenida and the entertainment area of Playa.
Stayed 4 nights in Jun 2025

10/10 Excellent

Floyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time at the roof top pool, close to everything.
Stayed 1 night in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, close to 5th avenue steps away from the beach.
Stayed 4 nights in Feb 2025

10/10 Excellent

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet
Stayed 6 nights in Jun 2025

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
2min walk from beach
Stayed 3 nights in May 2025

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 9 nights in Apr 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room with comfortable bed and sofa area close to everything.
Stayed 2 nights in Apr 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very convenient
Stayed 1 night in Mar 2025

10/10 Excellent

amedeo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beatifull stracture
Stayed 3 nights in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant affordable hotel right off Quinta. Nice rooftop pool and bar area.
Stayed 4 nights in Feb 2025

8/10 Good

Mona

Liked: Staff & service, amenities, property conditions & facilities
Excellent staff and great location for a much cheaper price than other hotels only a 60-second walk away. Large room and balcony view with kitchen
Stayed 7 nights in Mar 2025

6/10 Okay

Benjamin

Disliked: Cleanliness, amenities, property conditions & facilities
Roof top pool seems to be working on upgrades. Not so much for the rooms.
Stayed 8 nights in Apr 2025

6/10 Okay

Silvia

Liked: Cleanliness
Its is near everyrhing has a great location
Stayed 8 nights in Jan 2025

8/10 Good

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice rooftop bar, restaurant , pool
Stayed 14 nights in Feb 2025

6/10 Okay

Kathryn

Disliked: Cleanliness, amenities, property conditions & facilities
First room was terrible …they moved us to another.No shower pressure and the knob was broken. Water was scalding hot The guys were nice and tried to help. Blankets were torn. The hotel was overall very dirty. There was no tv in the first living room. The mirror was splattered with cleaner!
Stayed 6 nights in May 2025

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location! Location! Location!

I have stayed here 3 times! Love the location 6 minutes from the bus station and 2 minutes from the beach with many great restaurants close! Always my go to in playa!!
Stayed 3 nights in Feb 2025

10/10 Excellent

Nam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were amazing
Stayed 5 nights in Jan 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. The property was nice and room was huge. The building is older, but thats to be expected with the price. The staff was very friendly.
Stayed 10 nights in Feb 2025

6/10 Okay

Mallenny

Liked: Staff & service
Disliked: Cleanliness
The room was a good size. The shower had two shower heads but we were only able to use one. Once the shower head was on it created a major leak in the room. There aren’t any additional towels or blankets. We loved how close it was to everything but the smell in the room is overwhelming.
Stayed 6 nights in Apr 2025

2/10 Terrible

Jasmin

Disliked: Cleanliness, staff & service, amenities
I booked with Expedia multi travel city city Boston to Cancun Cancun to Tampa, Tampa to Boston with hotel stay, and I paid with one luggage but learnd yesterday at the JetBlue that Expedia agent did not add 1 suitcase from Tampa To Boston, so I have to pay for that$50,00 at the check-in JetBlue.. very upsetting 😡
Stayed 3 nights in Apr 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Great atay
Stayed 3 nights in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Second time here in 7 months.. cannot wait to go back again very soon
Stayed 10 nights in Nov 2024

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and clean
Stayed 3 nights in Dec 2024

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great VALUE!!!

Overall great value for the dollar, a comfortable bed and lots of storage space in the room. The breakfast was VERY good.
Stayed 4 nights in Dec 2024