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The Palm at Playa

4.0 star property
Hotel with a rooftop terrace, steps from Quinta Avenida

Choose dates to view prices

Photo gallery for The Palm at Playa

Rooftop terrace
Deluxe Room | Living area | 40-inch Smart TV with cable channels, TV
Exterior
Rooftop terrace
Property entrance
The Palm at Playa captures Quinta Avenida's vibrant energy with stylish relaxation spaces. Guests enjoy sunbathing by the rooftop pool or sipping cocktails at the poolside bar. The hotel is praised for its exceptional staff and prime location.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot Tub
  • Bar
  • Room service
  • Breakfast available
  • Housekeeping

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room

Standard Room | Down comforters, in-room safe, individually furnished, blackout drapes

Standard Room

8.0 out of 10
Very good
(25 reviews)

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Hair dryer
Rainfall showerhead
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Loft

Loft | Down comforters, in-room safe, individually furnished, blackout drapes

Loft

7.4 out of 10
Good
(13 reviews)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Sofa bed - single
Separate bedroom
Blackout drapes/curtains
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room

Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Room

7.8 out of 10
Good
(28 reviews)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Ceiling fan
Down duvet
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite

Down comforters, in-room safe, individually furnished, blackout drapes

Suite

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Ceiling fan
Day bed
Separate bedroom
Blackout drapes/curtains
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Standard Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Hair dryer
Rainfall showerhead
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Hair dryer
Rainfall showerhead
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room

Down comforters, in-room safe, individually furnished, blackout drapes

Family Room

Highlights

Individually furnished
Air conditioning
Smart TV
Down duvet
Blackout drapes/curtains
Ceiling fan
Hair dryer
Rainfall showerhead
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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About the neighborhood

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Mamitas Beach - 11 min walk - 0.6 miles
  • Playa del Carmen Maritime Terminal - 11 min walk - 0.6 miles
  • Playacar Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Mercado 174 - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪La Cazota Grill - ‬1 min walk
  • ‪Mexican Taco - ‬1 min walk

About this property

The Palm at Playa

Upscale hotel near Quinta Avenida
Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are located near The Palm at Playa, which provides a poolside bar, a rooftop terrace, and a garden. For some rest and relaxation, visit the hot tub. In addition to a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Local cuisine breakfast (surcharge), an area shuttle, and luggage storage
  • A 24-hour front desk, a banquet hall, and beach towels
  • Tour/ticket assistance
  • Guest reviews say great things the pool, helpful staff, and location
Room features
All 66 individually furnished rooms boast perks such as laptop-compatible safes and air conditioning, as well as amenities like free WiFi. Guest reviews speak positively of the spacious rooms at the property.
Extra amenities include:
  • Rainfall showers, free toiletries, and hair dryers
  • 40-inch Smart TVs with cable channels
  • Ceiling fans, daily housekeeping, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 200 to 250 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Rooftop

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • No elevator

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults, and MXN 150 to 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM.

Is The Palm at Playa pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Palm at Playa?

The Palm at Playa doesn't offer parking.

What time is check-in at The Palm at Playa?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at The Palm at Playa?

Check-out is at noon.

Where is The Palm at Playa located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Playacar Beach. Playa del Carmen Maritime Terminal and Mamitas Beach are also within 15 minutes.

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The Palm at Playa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 463 out of 1018 reviews
Rating 8 - Good. 247 out of 1018 reviews
Rating 6 - Okay. 150 out of 1018 reviews
Rating 4 - Poor. 76 out of 1018 reviews
Rating 2 - Terrible. 82 out of 1018 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property close to everything. Loved the pool and the large rooms with plenty of space to spread out and relax
Stayed 1 night in Sep 2025

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff and amenities were great! only thing was its so loud at night (parties in the area)
Stayed 1 night in Oct 2025

10/10 Excellent

kingsley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super limpio, personal atento y buena vibra, apto para ir en pareja o en familia. Recomendable para estar relax y cerquita de la 5ta avenida. 🏪 Super clean, attentive staff and good vibes, suitable for going as a couple or as a family. Recommended to be relaxing and close to 5th Avenue. 🏪
Stayed 2 nights in Oct 2025

10/10 Excellent

Floyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time at the roof top pool, close to everything.
Stayed 1 night in May 2025

6/10 Okay

ROBERTO

Liked: Cleanliness
Excellent location, friendly staff, outdated but clean rooms, the rooftop area is amazing! Recommended for budget travelers looking for a nice hotel near the Quinta Avenida and the entertainment area of Playa.
Stayed 4 nights in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, close to 5th avenue steps away from the beach.
Stayed 4 nights in Feb 2025

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities
Our second visit in the last 10 months, already planning the third, the Palm is absolutely a gem we love it
Stayed 5 nights in Apr 2025

4/10 Poor

Brenda

Location was selected due to walking distance to Ferry. Location very noisy is off of main Avenue. Did not use any services for 1 night was affordable and convenient.
Stayed 1 night in Jul 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very convenient
Stayed 1 night in Mar 2025

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
2min walk from beach
Stayed 3 nights in May 2025

10/10 Excellent

Thomas michael

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Jun 2025

4/10 Poor

miriam

Liked: Staff & service
Disliked: Amenities
Not everything that they offered is available, they list it so you will book it and when you arrive they tell you they don’t have it.
Stayed 7 nights in Aug 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant affordable hotel right off Quinta. Nice rooftop pool and bar area.
Stayed 4 nights in Feb 2025

8/10 Good

Rafik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good relaxing one night stay at the palms playa .

Excellent location right next to 5th Avenida. Large one bedroom with separate living space for our 2 teen daughters. Big balcony . Impressive view from top floor terrasse and pool . Hospitable staff .very comfy super king bed to rest after a 16 hour flight from Middle East . Cons : no microwave Will recommend this hotel .
Stayed 1 night in Jun 2025

6/10 Okay

Benjamin

Disliked: Cleanliness, amenities, property conditions & facilities
Roof top pool seems to be working on upgrades. Not so much for the rooms.
Stayed 8 nights in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable w huge living room. Close to everything
Stayed 2 nights in Dec 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice garden and rooftop pool
Stayed 7 nights in Nov 2024

10/10 Excellent

Xavier

Liked: Staff & service, amenities, property conditions & facilities
The employees in the hotel were very nice. We got to enjoy 7 days in this property. The only thing I do not like was they did not have enough alcohol at the bar in the rooftop.
Stayed 7 nights in Dec 2024

6/10 Okay

peter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property lacks attention to live!!! Repairs required, modernisation
Stayed 11 nights in Jan 2025

10/10 Excellent

jomar

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Oct 2024

8/10 Good

charlotte

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This place is unique- 2 blocks from the beach is great. The garden is 4/5 stars, beautiful lush greens, nice seating areas, very cool and well maintained. The roof top pool and bar is nice- 3.5/5 stars, good drinks, nice pool, can see the ocean, tables for the "bar tops" crappy, but really enjoyed the service here. The rooms- crap 2/5 stars and being generous. Clean but old, basic, needs up keep, the furiture on the private balcony terrace needs tossed- completely falling apart, the kitchen is crap, and the cupboarss and tables are old wood that needs replaced. No rugs no decorations. Very meh. For us the stay was fine, i drank wine and read my book in the garden, and we had nice sunset cocktails at the roof pool (the mural art work is awesome). Room was a disappointment, but worked.
Stayed 2 nights in Apr 2025

4/10 Poor

Shawn

Disliked: Cleanliness, amenities, property conditions & facilities
Property was fairly rundowned Went and bought our own cleaning supplies before we use the counters fridge didn't work. Took 2 days for them to replace it. The towels are like sandpaper. They don't give me any blankets Happy hour all over the hotels says it's 4:00 till 7:00 but it's actually only till 6. :00 they only have two umbrellas on the roof for shade
Stayed 7 nights in Feb 2025

2/10 Terrible

SEUNGHYUN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service and scam
Stayed 2 nights in Nov 2024

6/10 Okay

Katie

Liked: Amenities, property conditions & facilities
I initially booked a week stay at the Palm and received a warm welcome from reception on arrival. I had booked a loft room which was large for one person and it had a lovely balcony overlooking Calle 8th and the corner of 5th which was great for people watching. The hotel has an amazing location next to all the bars and shops on 5th but if you’re a light sleeper or enjoy an early be warned you may want to bring ear plugs as it gets quite noisy with music blasting from surrounding bars and hotels and the music from the palm’s own rooftop. The housekeeping were amazing the room was spotlessly clean throughout my stay, however cleaning times varied each day it could be 11am or 2pm and my room was not cleaned on the final day as I asked them to come back a bit later which they didn’t. The Palm has a lovely upstairs pool area with bar, restaurant and great views looking out to the ocean, the service is ok and staff could have been friendlier. The palm is rated as a four star hotel but I can’t quite agree with this rating for the following reasons: - bed linen had cigarette holes in it - bath towels were small and all stained - beach towels were not proper towels and made of a cheap cloth - coffee grounds in my room were not given for all of my stay - the pool was filled with dead flies & needed more regular cleaning. Overall a very pleasant stay but management needs to work on attention to detail for a perfect stay.
Stayed 2 nights in May 2025

2/10 Terrible

Barbara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is old, dose not look anything like the picture. We had to change room because the order was coming out from the shower to the room. We couldn’t get extra towels or pillows they told us we all could get one towel per day. The towels are old. We had a light flight did ask if we could stay for 3 to 4 hours more which would but every time new person was telling us a different price how much we have to pay I guess everyone is trying to make some money. The only good thing about this hotel was the location everything else I would never stay or recommend this hotel to anybody.
Stayed 4 nights in Oct 2024

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