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The Carmen Hotel - Ocean Front

4.5 star property
Adults-only beachfront hotel with outdoor pool

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Photo gallery for The Carmen Hotel - Ocean Front

Balcony view
Grand Ocean Suite | View from room
Front of property - evening/night
Balcony view
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Owner´s Suite

Owner´s Suite | 1 bedroom, premium bedding, in-room safe, desk

Owner´s Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 71 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite City View

1 bedroom, premium bedding, in-room safe, desk

Reef Suite City View

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite Partial Ocean View

1 bedroom, premium bedding, in-room safe, desk

Reef Suite Partial Ocean View

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Sunrise Suite | 1 bedroom, premium bedding, in-room safe, desk

Sunrise Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Grand Ocean Suite | 1 bedroom, premium bedding, in-room safe, desk

Grand Ocean Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Captain's Suite | 1 bedroom, premium bedding, in-room safe, desk

Captain's Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 60 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

1 bedroom, premium bedding, in-room safe, desk

Coral Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
Playa del Carmen, QROO

What's nearby

  • Central Square - 5 min walk - 0.3 miles
  • Quinta Avenida - 8 min walk - 0.5 miles
  • Playa del Carmen Main Beach - 10 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal - 13 min walk - 0.7 miles
  • Mamitas Beach - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

Restaurants

  • ‪El Fogon - ‬1 min walk
  • ‪El Fogón Fiesta Jarocha - ‬1 min walk
  • ‪Mandala - ‬5 min walk
  • ‪Vips - ‬3 min walk
  • ‪Cafe Andrade - ‬3 min walk

About this property

The Carmen Hotel - Ocean Front

Luxury hotel near Quinta Avenida
Close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, The Carmen Hotel - Ocean Front provides a poolside bar, a rooftop terrace, and a bar. Free in-room WiFi and a restaurant are available to all guests.
Other perks include:
  • An outdoor pool with pool umbrellas
  • Luggage storage, concierge services, and tour/ticket assistance
  • A 24-hour front desk, beach umbrellas, and smoke-free premises
  • An elevator
  • Guest reviews give top marks for the pool, helpful staff, and proximity to shopping
Room features
All guestrooms at The Carmen Hotel - Ocean Front have comforts such as premium bedding and laptop-compatible safes, as well as amenities like free WiFi and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • 50-inch LED TVs with streaming services and digital channels
  • Balconies, ceiling fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck 5

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with digital channels
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Guests under 18 years old are not permitted at this adults-only property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

Does The Carmen Hotel - Ocean Front have a pool?

Yes, this property has an outdoor pool.

Is The Carmen Hotel - Ocean Front pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Carmen Hotel - Ocean Front?

The Carmen Hotel - Ocean Front doesn't offer parking.

What time is check-in at The Carmen Hotel - Ocean Front?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at The Carmen Hotel - Ocean Front?

Check-out is at noon.

Where is The Carmen Hotel - Ocean Front located?

Nestled on the beach, this Playa del Carmen hotel is within a 10-minute walk of Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Playacar Beach are also within 15 minutes.

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The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 374 out of 729 reviews
Rating 8 - Good. 174 out of 729 reviews
Rating 6 - Okay. 79 out of 729 reviews
Rating 4 - Poor. 46 out of 729 reviews
Rating 2 - Terrible. 56 out of 729 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10

Great location and plenty to do.
Stayed 2 nights in Jun 2025

10/10

Great location. Spacious room.
Stayed 3 nights in May 2025

10/10

We loved our balcony! The room was great! Modern decor.
Stayed 1 night in Jun 2025

10/10

I searched for ages for a regular place to stay in play, and THE CARMEN ticks all the boxes... Now it's the only place I stay!
Stayed 1 night in May 2025

6/10

All is perfect just the roof top/bar needs some renovations!
Stayed 3 nights in May 2025

8/10

Great location, property was a bit outdated nice rooftop staff was nice.
Stayed 3 nights in May 2025

8/10

The location is excellent and the staff was very nice. Unfortunately, most of the plumbing needs to be replaced
Stayed 6 nights in Apr 2025

4/10

The property needs improvement
Stayed 2 nights in Apr 2025

10/10

I would definitely go back beautiful view and love iit
Stayed 1 night in Dec 2024

10/10

Excellent at all
Stayed 3 nights in Mar 2025

10/10

The location was great and also very clean. I will definitely book there for my next vacation.
Stayed 5 nights in Nov 2024

8/10

Very well located on the beach. Nice room design and nice rooftop Pool-Bar.
Stayed 2 nights in Dec 2024

8/10

GREAT value for an ocean front hotel!
Stayed 4 nights in Nov 2024

6/10

A stone’s throw away from The Beach, 5th Avenue and all of The Excitement…… Pool can use a Good cleaning but Otherwise, The Rooftop was Nice:)
Stayed 5 nights in Feb 2025

10/10

I love this place. I regularly stay here, it needs a little updating and maintenance, bit great service, great spot. Party but quiet sleep
Stayed 1 night in Jan 2025

4/10

The hotel needs to be more maintenance smell old .. towels are really old and hard
Stayed 3 nights in Feb 2025

10/10

Amazing place, the rooftop right on the beach is definitely something you want to live. Spacious room and clean. And service and the staff were very welcoming.
Stayed 1 night in Jan 2025

10/10

Really had a good experience at this hotel but it has so many aesthetic things wrong with it.
Stayed 6 nights in Feb 2025

10/10

The property is well situated within Playa Del Carmen. Being on the the beach was amazing, having breakfast or lunch seconds from your room was great. I would definitely stay again.
Stayed 4 nights in Dec 2024

4/10

Our toilet didn’t flush at all and we didn’t have washcloths the entire time. Outside of that, it was a bit clean and the staff was friendly. A little extra effort and this could be a nice place to stay.
Stayed 2 nights in Mar 2025

6/10

This hotel was fine. It was safe. And centrally located.

2/10

Horrible staff! Don’t stay here!!!
Stayed 1 night in Feb 2025

8/10

Great location
Stayed 4 nights in Sep 2024

8/10

Very help some employees ❤️
Stayed 3 nights in Feb 2025

6/10

The property was located in a great spot their cleanliness was not the greatest for the price that was paid. My grandmother suffers from itchy skin and will sometimes bleed. Instead of them switching them out as they were cleaning they turned them around.
Stayed 7 nights in Mar 2025