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Suite 24 ApartHotel By Xperience Hotels

2.0 star property
Hotel with a rooftop terrace, a short walk to Quinta Avenida

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Photo gallery for Suite 24 ApartHotel By Xperience Hotels

Outdoor spa tub
Property grounds
Outdoor pool
Superior Apartment, 1 Queen Bed | 1 bedroom, blackout drapes, free WiFi, bed sheets
Terrace/patio

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • Pool
  • Pet friendly
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Superior Apartment, 1 Queen Bed

Superior Apartment, 1 Queen Bed | 1 bedroom, blackout drapes, free WiFi, bed sheets

Superior Apartment, 1 Queen Bed

Highlights

Separate sitting area
Air conditioning
Kitchen
Refrigerator
TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
  • 50 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Apartment, 2 Double Beds

Superior Apartment, 2 Double Beds | 1 bedroom, blackout drapes, free WiFi, bed sheets

Superior Apartment, 2 Double Beds

Highlights

Air conditioning
Kitchen
Refrigerator
TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Calle 24 Norte, Entre Avenida 30 y Avenida 25, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 8 min walk - 0.5 miles
  • Central Square - 10 min walk - 0.6 miles
  • Playa del Carmen Main Beach - 11 min walk - 0.6 miles
  • Mamitas Beach - 12 min walk - 0.7 miles
  • Playa del Carmen Maritime Terminal - 2 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Choux Choux Cafe - ‬2 min walk
  • ‪La Ceiba de la 30 - ‬2 min walk
  • ‪Papa Charly - ‬3 min walk
  • ‪Basic Foodie - ‬2 min walk
  • ‪Lali Pastelería - ‬2 min walk

About this property

Suite 24 ApartHotel By Xperience Hotels

Hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Mamitas Beach, Suite 24 ApartHotel By Xperience Hotels provides a rooftop terrace, a garden, and more. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool
  • A roundtrip airport shuttle (surcharge), luggage storage, and concierge services
  • Guest reviews give good marks for the overall condition
Room features
All guestrooms at Suite 24 ApartHotel By Xperience Hotels boast comforts such as air conditioning, as well as amenities like free WiFi.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 30-inch TVs with satellite channels
  • Refrigerators, ceiling fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 buildings
  • 4 floors
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 30-inch TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 20 per pet, per night, plus a deposit of USD 20 per night
Welcoming dogs only
Up to 22 lbs per pet
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 60 per vehicle (one way)
  • Pet deposit: USD 20 per night
  • Pet fee: USD 20 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
Alcohol is not served at this property

Property is also known as

SUITE 24 Aparthotel Playa del Carmen
SUITE 24 Hotel
SUITE 24 Hotel Boutique Playa del Carmen
SUITE 24 Boutique Playa del Carmen
SUITE 24 Boutique
SUITE 24
SUITE 24 Hotel Boutique
Suite 24 By Xperience Hotels
Suite 24 Hotel Boutique By Xperience Hotels
Suite 24 ApartHotel By Xperience Hotels Hotel
Suite 24 ApartHotel By Xperience Hotels Playa del Carmen
Suite 24 ApartHotel By Xperience Hotels Hotel Playa del Carmen

Frequently asked questions

Does Suite 24 ApartHotel By Xperience Hotels have a pool?

Yes, this property has an outdoor pool.

Is Suite 24 ApartHotel By Xperience Hotels pet-friendly?

Yes, this hotel allows dogs with a maximum weight of up to 22 lbs per pet. There's a deposit of USD 20 per night and a fee of USD 20 per pet, per night.

How much is parking at Suite 24 ApartHotel By Xperience Hotels?

This hotel doesn't offer parking.

What time is check-in at Suite 24 ApartHotel By Xperience Hotels?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Suite 24 ApartHotel By Xperience Hotels?

Check-out is at noon.

Does Suite 24 ApartHotel By Xperience Hotels provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 60 per vehicle applies.

Where is Suite 24 ApartHotel By Xperience Hotels located?

Located in Downtown Playa del Carmen, this hotel is within a 15-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 1 mi (2 km).

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Suite 24 ApartHotel By Xperience Hotels Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 41 out of 113 reviews
Rating 8 - Good. 43 out of 113 reviews
Rating 6 - Okay. 16 out of 113 reviews
Rating 4 - Poor. 5 out of 113 reviews
Rating 2 - Terrible. 8 out of 113 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Sarah, THUNDER BAY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A horrible place with terrible service as couldn’t even check in. No one was there. With a Spanish-speaking tenant’s help, tried calling but the person who picked up kept saying “no habla ingles” and hanging up. Tried messaging the WhatsApp number as per their QR code posted at the front door but never got a response, even a day and two days later. Had to find somewhere else to stay.
Stayed 4 nights in Feb 2022

6/10 Okay

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place for the money. PROS: Clean, close to everything, easy access, nice breeze with all the windows open, nice shower. CONS: Noisy dogs most days (all day), next to two popular restaurants that play music late, kitchenette not well stocked for cooking, no towels or rags in the kitchen, chairs and couch not comfortable, hard mattress.
Stayed 28 nights in Oct 2021

8/10 Good

Verified traveler

Liked: Cleanliness

Me fue bien en general.

La limpieza fue buena en general por favor pongan cestos de basura en la cocina y destapacaños en el baño además de más sábanas en la cama.
Stayed 5 nights in Oct 2021

8/10 Good

Edgar Ivan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveler

Stayed 3 nights in Mar 2021

2/10 Terrible

César Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

La peor estancia

No tienen personal en el hotel NADIE NADIE NI 1 SOLA PERSONA NI PARA EL CHECK IN NI CHECK OUT Un huésped nos hiso el favor de darnos una llave de 1 cuarto, obviamente no tienen mantenimiento ni servicios, nadie contesta el teléfono, increíble como pueda operar
Stayed 2 nights in Feb 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service
impossible de rejoindre l’établissement pour check-in
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2021

10/10 Excellent

Laura G., Fort worth tx

Liked: Cleanliness, check-in, communication, location, listing accuracy

Nice and cute place

I stayed here for 1 day but even for just that one day the personnel of the hotel were really nice and attentive. I will be definitely be back. Good location close to the beach
Stayed 1 night in Dec 2020

6/10 Okay

Rosa

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Difícil el acceso cuando no hay alguien en recepción, no limpiaron la Habitación de los tres dias que me hospede
Stayed 1 night in Jan 2021

10/10 Excellent

RUBEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lugar muy cómodo y buen ubicación

El lugar se encuentra muy limpio y cómodo
Stayed 1 night in Nov 2020

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Las habitaciones están muy bonitas, las camas cómodas
Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Nice suite, ok service, great location, very very small pool
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

well priced for what you get in return

It’s actually a nice place, but it is poorly maintained. To be more clear, the building it self is great, but the rooms not so much. It seems the administration is extremely frugal, and doesn’t know what have a sense about the cost of doing business.
Stayed 5 nights in Jan 2020

10/10 Excellent

José Gabino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Siempre había tenido hasta que me topé con una pésima recepcionista.... me cambié de cuarto ... un dilema hacerla entender que a mi me aparecía otro precio en la plataforma pero aún así prolongue mi estancia pagando la diferencia, me entregaron la habitación nueva con 2 toallas salí hacer compras y cuando regrese había desaparecido una toalla por lo que obviamente se metieron a la habitación cuando yo no estaba.. en la noche baje para preguntar si había algún problema hacer check out temprano a 7.30 me respondió un chico muy amable por la noche y por la mañana llego la misma recepcionista que solo da problemas y ninguna solución aparte de que se mete a tu habitación... esa ... es la primera vez que soy grosera con el personal de rececpcion pues me salió con que había un problema y yo necesitaba partir a tomar mi vuelo y esta mujer ocasionándome problemas una recepcionista si puede destruir tu lugar no creo regresar Y disculpen por haberlo recomendado tanto tiempo ahora ya no es lo mismo el upgrade vale de nada pues entre a una habitación más barata con todo y la más cara te quitan todo.... pésimo servicio sin menospreciar que la habitación estaba sucia ... la chica de la recepción una mentirosa total me sacaba tantas historias cuando yo ya llevo 3 años quedándome en el hotel ... mentir es malo amiga recepcionista y si no te gusta tu trabajo búscate otro y deja de fastidiar viajeros
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beau et pratique

A 10 min de la plage, beau studio spacieux avec le min pour cuisiner, au calme proche des commerces, avec petit dej simple. Pas de coffre-fort comme annoncé et pas su utiliser jacuzzi car eau froide. Bon, beau et pratique dans l ensemble.
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Posizione ok Struttura media ma accogliente Colazione striminzita
Stayed 14 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019

6/10 Okay

Carlos Reinaldo

café da manha em pé na recepção.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019

10/10 Excellent

SteveTurbo, Texas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for the price we paid. 24 hour front desk. Safe and secure as everyone entering hotel goes by front desk. Room included kitchen. Parking is on the street, but can park near front desk and street is well lit. No elevator, and we were on 4th floor, but not a big deal for us.
Stayed 1 night in May 2019

10/10 Excellent

Adriana, Guadalajara jalisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo ecxelente, muy agusto el personal muy atento y amable
Stayed 7 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019