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Soho Playa Hotel

4.0 star property
Art Deco hotel with a rooftop terrace and a 24-hour front desk

Choose dates to view prices

Soho Playa Hotel provides a peaceful escape near Quinta Avenida. Travelers can relax in the spa tub after exploring, catch some rays on the rooftop terrace, or settle in with a selection from the on-site library for a quiet afternoon of reading.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Breakfast available
  • 24/7 front desk
  • Parking included

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Double Room

7.8 out of 10
Good
(9 reviews)

Highlights

Balcony
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room

Deluxe Room | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Room

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Individually decorated
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Hair dryer
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite | Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Suite

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Individually decorated
Private outdoor hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 72 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Calle 24 Esq. Av. 10 Col. Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Mamitas Beach - 6 min walk - 0.4 miles
  • Playa del Carmen Maritime Terminal - 2 min drive - 1.1 miles
  • Xcaret Eco Theme Park - 12 min drive - 6.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪McCarthy's Irish Pub - ‬2 min walk
  • ‪La Vagabunda - ‬1 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬1 min walk
  • ‪La Vaca Gaucha - ‬1 min walk
  • ‪Trattoria del Centro - ‬2 min walk

About this property

Soho Playa Hotel

Upscale hotel near Quinta Avenida
Located close to Playa del Carmen Main Beach and Mamitas Beach, Soho Playa Hotel provides a rooftop terrace, an art gallery on site, and a library. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a restaurant.
Additional perks include:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Free self parking
  • Continental breakfast (surcharge), an area shuttle, and babysitting (surcharge)
  • Wedding services, multilingual staff, and an elevator
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms are individually decorated, and include comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Balconies, housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 8:30 AM to noon for a fee: MXN 130 for adults and MXN 100 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Art gallery
  • Hot tub
  • Library
  • Outdoor pool
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room roll-in shower
  • Low-height door lock
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Individual decor
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MXN 130 for adults and MXN 100 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 9:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Playa Soho
Soho Playa
Soho Playa Hotel
Soho Playa Hotel Riviera Maya/Playa Del Carmen, Mexico
Soho Playa Hotel Playa del Carmen
Soho Playa Playa del Carmen
Soho Playa Hotel Hotel
Soho Playa Hotel Playa del Carmen
Soho Playa Hotel Hotel Playa del Carmen

Frequently asked questions

Does Soho Playa Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–8:00 PM.

Is Soho Playa Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Soho Playa Hotel?

Self parking is free at this property.

What time is check-in at Soho Playa Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Soho Playa Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Soho Playa Hotel located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Mamitas Beach, and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are also within 6 mi (10 km).

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Reviews

Soho Playa Hotel Reviews

8.6

Excellent

9.0

Cleanliness

9.4

Location

9.2

Staff & service

8.2

Eco-friendliness

8.6

Property conditions & facilities
Rating 10 - Excellent. 369 out of 683 reviews
Rating 8 - Good. 207 out of 683 reviews
Rating 6 - Okay. 57 out of 683 reviews
Rating 4 - Poor. 24 out of 683 reviews
Rating 2 - Terrible. 26 out of 683 reviews

Reviews

8/10 Good

Azalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to many restaurants and shops. As well to the beach.
Stayed 1 night in Jul 2025

10/10 Excellent

Pedro

Liked: Amenities
One day stay was good enough
Stayed 1 night in Jun 2025

10/10 Excellent

Yulia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Special thanks to Luis! Nice place and staff is just amazing !
Stayed 8 nights in Jun 2025

10/10 Excellent

Hiram

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Sep 2025

2/10 Terrible

IVAN

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst place I have been to!
Stayed 1 night in Dec 2024

8/10 Good

Letia

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the stay was great. We missed a few amenities like the hammock and no true bar or restaurant as advertised.
Stayed 3 nights in Jan 2024

2/10 Terrible

Bousaad

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
You can’t relax, all the day , Loud Noise in Construction Site, breakfast terrible, the pool is terrible, only they have a nice persons in the reception
Stayed 4 nights in Dec 2024

6/10 Okay

Fredi

Liked: Cleanliness, staff & service
Disliked: Amenities
Needs to be updated, no restaurant, no bar. Very basic but in good location, price was ok
Stayed 10 nights in Apr 2024

10/10 Excellent

Saverio

Liked: Cleanliness, staff & service, property conditions & facilities
I had an amazing stay at SOHO. The staff is so hardworking and friendly. The manager is always trying to make the stay enjoyable. She is an incredible manager. The rooms are spacious. The air conditioner was quiet and cooled the room nicely. The hotel is close to the beach and shopping area.
Stayed 3 nights in Jul 2024

10/10 Excellent

gunvir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 2 nights in Jun 2024

10/10 Excellent

Shaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great except for the elevator as mentioned before,! It does feel like 1 million degrees in there especially in July. Great property though. Lis is great!
Stayed 4 nights in Jul 2024

10/10 Excellent

YUKIKO

Liked: Cleanliness, staff & service
Nice room and great location. The roof top pool is small size, hot tub is the same temperature as the pool The website shows full bar sky bar but no longer serving anything there.
Stayed 1 night in Feb 2023

6/10 Okay

adolfo

Disliked: Amenities, property conditions & facilities
Good location but very noisy because the have a construction near the hotel. Also they don't have many options for the breakfast and they start serving the breakfast late.
Stayed 3 nights in Apr 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
You can tell back in the days it's was a great Hotel but besides the staffing been nice and attentive. I won't actually atay that hotel again. You got be aware the have very limited to none parking and outside the local police are looking to give you a parking ticket (and none give you coins for your bills). One night we didn't have water. And I believe that place is overrated on the price of you compared to any Airbnb nearby.
Stayed 10 nights in Aug 2024

8/10 Good

Patricia Cay

Liked: Cleanliness
Disliked: Property conditions & facilities
The property was in a great location. The property was not represented accurately on the Expedia website. There is no bar on the roof open (although the pool is very nice), nor was there yoga every morning. Breakfast was just fine but doesn't open until 9. 3 of the days we were there we couldn’t take advantage of the free breakfast because we had to leave before food was available. Rooms were clean and pleasant.
Stayed 6 nights in Mar 2024

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
The evening front desk was extremely helpful in having maintenance change out the shower head (which was raining water on the bathroom floor causing to cover the floor with water), getting me wash cloth and small towel which were not there when I arrived, and was all around friendly. I thank him for his quick and professional service. :)
Stayed 6 nights in Oct 2022

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superior Location and Outstanding front desk service with easy check-in. Classy and Chic. Perfectly situated to be 100 steps from 5th Ave yet unbelievably quiet in our room. The Best Sleep I've had in a month of staying in different hotels during our travels. Spacious room with a refrigerator and a complimentary bottle of wine. Fast elevators and underground parking were a bonus. The rooftop pool and lounging area was perfect with cool views, quiet and relaxing. We travel to Playa DC often and this will, no doubt, be our new "Go-To" hotel. If you've clicked on this, you're done looking. Reserve! You will not be disappointed!
Stayed 1 night in Aug 2023

2/10 Terrible

JIEHOON

Disliked: Cleanliness, amenities, property conditions & facilities
Room condition was not good than pictures in web site. I dispointed a lot
Stayed 1 night in Dec 2023

4/10 Poor

Mark

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My wife and daughters had stayed here 6 years ago and wanted to return. That was a mistake. The good: - Convenient location - Good water pressure - Nice artwork in the lobby The meh: - Nothing but Spanish channels on TV and no way to connect our phones to stream to the TV when we were unwinding from the day. The bad: - A/C was horrible. When we got to the room, the A/C was off. We turned it on but the room did not cool down. It was several hours until we realized the patio doors were open. We got the doors closed but we were miserable all night. The next day we asked if they could fix the A/C. They said they would but nothing got better. To make it worse, housekeeping turned off the A/C while we were gone for the day and the room was blazing hot all night again. We finally had to hide the A/C remote from hotel staff so it would stay on during the day. This helped keep it cool enough to sleep better but still not ideal. - Hotel staff seemed disinterested.
Stayed 7 nights in Apr 2025

2/10 Terrible

Eva

Disliked: Property conditions & facilities
I gave it 2 stars cause I feel bad for the staff. They are doing what they can. The pictures are not accurate. The “waterfall fountain is not working” the rooms are musty smelling. You get 1 rough towel per person- no hand towels, washcloths. A sheet on the bed. No blankets, nothing extra( I had to buy a blanket for myself from a store) toilet seat flopping around. No restaurant or bar as advertised. Pool cold, hot tub out of order. We were right under the rooftop deck that they have some type of dance club with seriously loud music till 1 am (I asked the desk and they said it was to go till 1 am.) we got stuck in the elevator and they acted like it happens all the time, No big deal to them. Breakfast is 2 pieces of toast a small cup of fruit and 1 cup of coffee or tea which my husband does not drink so we had to buy a bottle of water for him. They don’t open till 830ish so we only got the “breakfast” once which was plenty. It seriously felt like a comedy show and I wasn’t laughing. There were others in our group. 1 had no air at all and they couldn’t move her till the last day. There was another couple we saw locked out of their room for 3 hours and there was no one to fix the door. I guess if you don’t go with a big chain this is what you get but it’s definitely false advertising.
Stayed 4 nights in Jan 2025

6/10 Okay

Paul

Liked: Cleanliness
Disliked: Amenities
Hotel location is ideal to explore Playa's ever growing areas. We stayed in the Master Suite - room size is excellent and the external Hot Tub a nice area to relax. We noted it was a special celebration and the staff did a great job on decorating the room for our special event. Initially, breakfast offer (continental) was very poor (as commented by others) - but on discussion with the Manager we agreed an upgrade - this was great and very healthy (served in Green & Fit) Hotel amenities are quite poor - Sky Bar should be renamed to Sky Terrace - as there is no Bar services and the whole upper deck area is falling into dis-repair and an underutilised space for the hotel. Pool appears to be maintained - but due to lack of facilities and particularly the poor state of the toilet/changing areas not used. Room amenities are very basic and limited to 2 coffees per day, 1 bottle of wine on arrival (for 2 persons this was not a luxury offering) - no other refreshments, or water given. Room service every other day. Cleaning staff are great and did a good job on the room, but public areas – particularly the toilets are not maintained. Front desk staff are disconnected from the guests and only respond when asked/ prompted for action. Overall, the hotel could be an excellent base in Playa, but without investment in the amenities – there offering of a bed & limited breakfast will cause them to decline further.
Stayed 13 nights in Jul 2023

8/10 Good

Eduardo

Liked: Cleanliness, staff & service
Todo bien en general, pero hay muchos edificios en construcción alrededor y el ruido de los martillos y taladros no para desde las 8 a las 18 hrs.
Stayed 1 night in Sep 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El ambiente amigable
Stayed 1 night in Sep 2025

2/10 Terrible

flora

Disliked: Property conditions & facilities
No tenía agua caliente. La puerta del balcón no cerraba. No teléfono en la avitacion. La caja fuerte no funcionaba cuarto #107 no lo recomiendo
Stayed 1 night in Aug 2025

6/10 Okay

Ricky

Liked: Cleanliness, staff & service, amenities
Gas leak, evacuated scare
Stayed 2 nights in Jul 2025

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