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Serenity Hotel Boutique by Alsol

4.0 star property
Hotel with a rooftop terrace, a quick walk to Playa del Carmen Main Beach

Choose dates to view prices

Photo gallery for Serenity Hotel Boutique by Alsol

Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers
Exterior
50-inch LCD TV with digital channels, TV, iPod dock
Balcony
Located near Quinta Avenida, Serenity Hotel Boutique offers an upscale escape with a rooftop terrace and poolside bar. Guests enjoy the outdoor pool, restaurant, concierge services, and luggage storage provided by multilingual staff for a relaxing stay.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Housekeeping
  • Pet friendly

Room options

Check availability for these dates

Tonight

Sep 29 - Sep 30
Check availability for tonight Sep 29 - Sep 30

Tomorrow

Sep 30 - Oct 1
Check availability for tomorrow Sep 30 - Oct 1
Available filters for rooms
Showing 5 of 5 rooms

View all photos for Grand Junior Suite

50-inch LCD TV with digital channels, TV, iPod dock

Grand Junior Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Pillow menu
Separate bedroom
  • 77 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Suite

View from room

Deluxe Suite

9.6 out of 10
Exceptional
(12 reviews)

Highlights

Air conditioning
LCD TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Premium bedding
Fan
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite

One Bedroom Suite | Living area | 50-inch LCD TV with digital channels, TV, iPod dock

One Bedroom Suite

9.4 out of 10
Exceptional
(14 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Pillow menu
Separate bedroom
  • 56 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Corner Suite

1 bedroom, premium bedding, in-room safe, laptop workspace

One Bedroom Corner Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Pillow menu
Separate bedroom
  • 64 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for One Bedroom Double Suite

1 bedroom, premium bedding, in-room safe, laptop workspace

One Bedroom Double Suite

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

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About the neighborhood

Located near the beach, Serenity Hotel Boutique by Alsol is in Downtown Playa del Carmen, a neighborhood in Playa del Carmen. The area's natural beauty can be seen at Mamitas Beach and Playa del Carmen Main Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Quinta Avenida and Playa del Carmen Maritime Terminal are two other places to visit that come recommended.
Visit our Playa del Carmen travel guideOpens in a new window
Map
Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida - 5 min walk - 0.3 miles
  • Mamitas Beach - 6 min walk - 0.4 miles
  • Playa del Carmen Main Beach - 8 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal - 3 min drive - 1.6 miles
  • Xcaret Eco Theme Park - 12 min drive - 7.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Ah Cacao Chocolate Café - ‬3 min walk
  • ‪Mariskinky - ‬2 min walk
  • ‪Colectivo Mexicano Cervecero - ‬2 min walk
  • ‪De Local - ‬2 min walk
  • ‪Tacos El Cuñao - ‬3 min walk

About this property

Serenity Hotel Boutique by Alsol

Upscale hotel near Mamitas Beach
Located close to Playa del Carmen Main Beach and Quinta Avenida, Serenity Hotel Boutique by Alsol provides a poolside bar, a rooftop terrace, and dry cleaning/laundry services. In addition to a bar and a restaurant, guests can connect to in-room WiFi (surcharge), with speed of 50+ Mbps.
You'll also enjoy perks such as:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Valet parking (surcharge), airport drop-off service (surcharge), and multilingual staff
  • Luggage storage, an elevator, and tour/ticket assistance
  • A front-desk safe and concierge services
  • Guest reviews give top marks for the helpful staff and location
Room features
All guestrooms at Serenity Hotel Boutique by Alsol offer comforts such as premium bedding and pillow menus, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
More amenities include:
  • Shower/tub combinations and free toiletries
  • 50-inch LCD TVs with digital channels
  • Wardrobes/closets, fans, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 5 per night)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (USD 5 per night)

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Self parking on site (USD 15 per night)
  • Valet parking on site (USD 15 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels
  • iPod dock

Food and drink

  • Free bottled water
  • Limited room service
  • Paper towels

More

  • Air conditioning
  • Electrical adapters
  • Fan
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • A tax is imposed by the city: USD 2.77 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 5 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 5 per night (rates may vary)
  • Airport shuttle fee: USD 85 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (up to 15 years old)
  • Self parking fee: USD 15 per night
  • Valet parking fee: USD 15 per night
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 8:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Serenity Hotel Boutique
Serenity By Alsol Del Carmen
Serenity Hotel Boutique by Alsol Hotel
Serenity Hotel Boutique by Alsol Playa del Carmen
Serenity Hotel Boutique by Alsol Hotel Playa del Carmen

Frequently asked questions

Does Serenity Hotel Boutique by Alsol have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–7:00 PM.

Is Serenity Hotel Boutique by Alsol pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of USD 20 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Serenity Hotel Boutique by Alsol?

Self parking is available for USD 15 per night. Valet parking is available for USD 15 per night.

What time is check-in at Serenity Hotel Boutique by Alsol?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Serenity Hotel Boutique by Alsol?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Serenity Hotel Boutique by Alsol provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of USD 85 per vehicle applies.

Where is Serenity Hotel Boutique by Alsol located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Mamitas Beach, Quinta Avenida, and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are also within 3 mi (5 km).

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Serenity Hotel Boutique by Alsol Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 330 out of 482 reviews
Rating 8 - Good. 99 out of 482 reviews
Rating 6 - Okay. 28 out of 482 reviews
Rating 4 - Poor. 10 out of 482 reviews
Rating 2 - Terrible. 15 out of 482 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Paola

Liked: Cleanliness, amenities
La limpieza de la habitación es muy buena, cerca se encuentra quinta avenida y casi no se escucha el ruido,
Stayed 2 nights in Sep 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Playa Del Carmen. This hotel was close to 5th Ave and quiet and comfortable. Would definitely stay again.
Stayed 6 nights in Jun 2025

10/10 Excellent

Wendy Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena ubicación, tranquilidad por las noches y estancia agradable. Muy buena atención y amabilidad del personal. La piscina limpia y tranquila.
Stayed 3 nights in May 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great we would stay there again
Stayed 3 nights in Jan 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Live every day we stay at this hotel.
Stayed 7 nights in Jan 2025

10/10 Excellent

Karen

Liked: Cleanliness, amenities
Excellent
Stayed 1 night in Apr 2025

10/10 Excellent

Bárbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simplemente excelente. Es un deleite en cada aspecto.
Stayed 1 night in Jan 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magnífico lugar

Muy bien servicio, atentos y rapido
Stayed 1 night in Mar 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with kitchen
Stayed 1 night in Dec 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the hotel was wonderful, we slept well, the bed was extremely comfortable, our towels were changed every day, we were satisfied)
Stayed 7 nights in Jan 2025

2/10 Terrible

Kelly

Liked: Cleanliness
Disliked: Amenities
Very poor customer service! The Expedia add says breakfast included but they would not give it to us even after I gave them the internet post! Hotel under construction and constant jack hammering!
Stayed 1 night in Jun 2025

8/10 Good

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 10 nights in Mar 2025

10/10 Excellent

Raul A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gran ubicscion y gran servicio

Excelente para poder disfrutar una estancia muy cómoda limpia y segura muy cerca de la playa
Stayed 1 night in Apr 2024

8/10 Good

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay everyone is very nice and attentive
Stayed 4 nights in Aug 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Aug 2024

10/10 Excellent

Memory

Liked: Cleanliness, staff & service, amenities
Very clean and great location. Staff was superb and bed was comfy. we enjoyed afternoons in the pool before getting ready for dinner and a stroll on 5th. Negative- the generator needa to be vented. Fumes come up from the basement/parking garage. We wouod definitely stay here again!
Stayed 3 nights in Mar 2025

10/10 Excellent

DIEGO ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities
excelent plac, very confortable and with a lot of space.
Stayed 2 nights in Sep 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying here because our first was so pleasant. We loved the staff, large clean and quiet rooms. We find the location really convenient and still just enough removed from the loud areas of 5th Ave. We will continue to go back here again and again. No reason to look for a different hotel.
Stayed 5 nights in Feb 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Waiters and Lupita at tge main desk were excellent
Stayed 3 nights in Feb 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One block off main strip, this is a fabulous option.
Stayed 2 nights in Jan 2025

4/10 Poor

Megan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The pool bar was generally unstaffed, no idea if there was food available up there as well. The restaurant staff completely ignored us when we walked in, so we left. When we checked in, I was told breakfast was not included with our stay (even tho I had purchased a stay with breakfast) and I was urged to pay separately for that, I declined and then was told that ‘they forgot, and breakfast was included’. This property has lots of potential but the staff seem unhappy to be there and the attempt to scam upon check in was disheartening.
Stayed 6 nights in Jun 2025

10/10 Excellent

Richard

Liked: Staff & service, amenities, property conditions & facilities
Very clean. Very Safe. Walkable to 5th Ave and 38Th Street Public Beach
Stayed 5 nights in Mar 2025

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed one night but were happy with the place. It was clean, safe neighborhood, easy walk to shops & restaurants, & good value for the money.
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet, clean, comfortable, excellent service.

Quiet but close two blocks from 38th street, nicest street in all of Playa. Great friendly service. Very large and comfortable apartment. Looks like photos. Seven minute walk to beach.
Stayed 7 nights in Mar 2025

10/10 Excellent

Keyla Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Moderno

Muy lindo y moderno
Stayed 1 night in Jan 2025

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