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Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only

4.0 star property
Adults-only beach hotel

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May 2024
June 2024

Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only

Photo gallery for Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only

Property amenity
Front of property
Honeymoon Suite, 1 King Bed, Ocean View | Premium bedding, minibar, in-room safe, desk
2 restaurants, breakfast, lunch, dinner served; American cuisine
Outdoor pool, sun loungers

Overview of Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only

Reviews
7.6

Good

Popular amenities

  • PoolPoolPool
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service

Check out the area

Map
Playa del Carmen, QROO
  • Popular LocationMaroma Beach1 min walk
  • Popular LocationParadise Beach1 min walk
  • Popular LocationPlaya Paraiso Golf Course18 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)29 min drive

Room options

View all photos for Pool View Suite

Pool View Suite | Premium bedding, minibar, in-room safe, desk

Pool View Suite

Highlights

Separate sitting area
Private plunge pool
Private indoor spa tub
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Rainfall showerhead
  • Sleeps 2

View all photos for Honeymoon Suite, 1 King Bed, Ocean View

Honeymoon Suite, 1 King Bed, Ocean View | Premium bedding, minibar, in-room safe, desk

Honeymoon Suite, 1 King Bed, Ocean View

Highlights

Separate dining area
Separate sitting area
Private plunge pool
Private indoor spa tub
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
  • 110 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Suite

60-inch flat-screen TV with cable channels, TV

Ocean View Suite

Highlights

Balcony
Separate sitting area
Private plunge pool
Private indoor spa tub
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
  • 100 sq m
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Suite

Ocean Front Suite | Premium bedding, minibar, in-room safe, desk

Ocean Front Suite

Highlights

Separate sitting area
Private plunge pool
Private indoor spa tub
Air conditioning
Flat-screen TV
Separate bedroom
Ceiling fan
Premium bedding
  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Located in Playa del Carmen, Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only is near the beach. While the natural beauty of Maroma Beach and Tres Rios Ecopark can be enjoyed by anyone, those looking for an activity can check out Playa del Carmen Maritime Terminal. Looking to enjoy an event or a game while in town? See what's happening at Mario Villanueva Stadium Madrid or El Rey Polo Country Club. Take an opportunity to explore the area for water adventures such as snorkeling and other activities like whale-watching.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Maroma Beach - 1 min walk
  • Paradise Beach - 1 min walk
  • Playa Paraiso Golf Course - 18 min walk
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 6 min drive
  • Tres Rios Ecopark - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

Restaurants

  • Cena Trattoria By el Faro - 4 min drive
  • Snake Bar At Iberostar Maya - 9 min drive
  • Restaurante el Tapatío - 5 min drive
  • Rhapsody Mixology Bar - 9 min drive
  • El Museo - 17 min walk

About this property

Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only

Upscale all-inclusive hotel near a boardwalk/promenade
Consider a stay at Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only and take advantage of a poolside bar, a rooftop terrace, and a garden. With amenities like a white sand beach and beachfront dining, this hotel is the perfect place to soak up the sun. Treat yourself to a massage at the onsite spa. Enjoy American cuisine, ocean views, and al fresco dining at the two onsite restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and 2 bars.
Additional perks include:
  • An outdoor pool with sun loungers
  • Free self parking
  • A roundtrip airport shuttle (surcharge), a billiards/pool table, and tour/ticket assistance
  • Luggage storage, beach towels, and an elevator
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only include comforts such as private indoor hot tubs and private plunge pools, in addition to thoughtful touches like premium bedding and laptop-compatible safes. Guest reviews highly rate the spacious rooms at the property.
Other amenities include:
  • Bathrooms with jetted tubs and rainfall showers
  • 60-inch flat-screen TVs with cable channels
  • Separate sitting areas, microwaves, and ceiling fans

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • CavaBar
  • Cavamar
  • The Blend
  • The Blend Bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Direct access to the beach
  • Garden
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Couples treatment rooms
  • In-room massages

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2015
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 60-inch flat-screen TV with cable channels
  • Private plunge pool

Food and drink

  • Espresso maker
  • Free bottled water
  • Microwave
  • Minibar
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Mobile key entry
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.96 per accommodation, per night
  • Resort fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 150 per person (roundtrip)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Senses Riviera Maya Artisan Resort Playa del Carmen
Senses Riviera Maya Artisan Resort
Senses Riviera Maya Artisan Playa del Carmen
Senses Riviera Maya Artisan
Senses Riviera Maya By Artisan Playa Paraiso Mexico

Frequently asked questions

Does Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only have a pool?

Yes, this property has an outdoor pool.

Is Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only?

Self parking is free at this property.

What time is check-in at Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only?

Check-out is at noon. Late check-out is available for a fee.

Does Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 150 per person applies.

Are there all-inclusive benefits at Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only?

Yes, the property is all-inclusive.

Where is Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only located?

Offering direct access to the beach, this Playa del Carmen hotel is steps from Paradise Beach and Maroma Beach. Virgen Beach and Playa Paraiso Golf Course are also within 1 mi (2 km).

Senses Riviera Maya by Artisan - Optional Gourmet All Inclusive - Adults Only Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 423 out of 1002 reviews" "
Rating 8 - Good. 238 out of 1002 reviews" "
Rating 6 - Okay. 157 out of 1002 reviews" "
Rating 4 - Poor. 73 out of 1002 reviews" "
Rating 2 - Terrible. 111 out of 1002 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Takeitha

Traveled with partner
Liked: Staff & service
The property is a dated but SPACIOUS. There is a snack bar that closes at 4:30 and 1 restaurant in which you have to order from a menu and they take the menu as if you won't want anything else. Again ,all inclusive sir/ma'am. I will say the limited food offered was good. The restaurant is not open at all times so choose your limited snacks and meals accordingly. My husband and I have traveled to MANY All Inclusive resorts but NEVER to one like this. All the drinks are watered down and you have to pay extra money for any premium drinks so bring your wallet. There is no shuttle from this resort. There is a busing but even to get to it, you would need a taxi because the roads from the resort are not safe. Senses is in a secluded area. There is absolutely NOTHING around it but a couple of other resorts. You will have to go next door to enjoy the actual beach because the area in front of senses is very dirty. The steps to get to the beach are VERY dangerous so be careful. We took a taxi to the nearest store and it cost us $ 34 dollars. ALL the rooms are pool and ocean front so don't fall for all the glamour of spending more money. Non of the sliding doors on the balconies work. We called to try to get it fixed and maintenance came but said they would be back the next day to fix but never showed up. The relaxing pool was sooo damaged that we could not use it. We spoke with some of the other guests and they had the same issues we had. We won't be back. The staff was great!
Stayed 4 nights in Apr 2024

6/10 Okay

Lizaveta

Traveled with partner
Liked: Cleanliness, amenities
Bad: 1)93$ unforeseen fee for smth I don’t know on your check in… 2) water was dripping from the ceiling, and ac didn’t work, but they fixed it on the same day. 3)No sand beach on the hotel property, but you can go to the next hotel beach. 4)Not all companies can pick you up from this hotel, you will have to find closest meeting point. 5) Very bumpy road to the hotel, huge holes… 6) You can’t use bathtub on the balcony without calling reception to fill it up. 7) sparks from one ac outlet when I plugged in my phone charger… 8) one time had someone’s hair in my breakfast eggs… Everything else is good.
Stayed 7 nights in Apr 2024

8/10 Good

Dave Wayne

Traveled with partner
Liked: Staff & service
Smaller all inclusive so we didnt find the food choices very good. When they are busy staffing seems to be minimal which increses wait time greatly especially room service. Other then that it was great.
Stayed 4 nights in Apr 2024

4/10 Poor

Kneshia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures were the best thing about this property unfortunately. It says Playa Del Carmen but it’s at least 30 mins from anything to do or places to eat. The food was recycled nightly. The same chicken breast, skirt steak and salad option just rearranged and barely edible. The menu was very limited, long wait time for the food considering there was never more than 5-6 people in the restaurant. We ended up leaving most days to find food, again 30 mins in either direction. They definitely had favorites and perhaps it was a tipping situation. I usually leave envelopes for tips on my way out for dining, customer service and cleaning staff so I’m not sure if they thought I wasn’t going to tip at all so the friendliness and service towards me was subpar. The room was nice but not well cleaned, mainly the soaker tub and the balcony plunge pool which were dirty. I’m use to smiling friendly faces at resorts, especially all inclusive resorts, but staff barely spoke and seemed to be annoyed when you saw them. The pictures paint a very different view than the actual atmosphere of this place. I’ve been to Mexico at least 4 other times and have had lovely experiences but in all I’d never stay there again and likely won’t be back after the way this last trip went.
Stayed 4 nights in Apr 2024

10/10 Excellent

Gredina

Had a nice time
Stayed 2 nights in Apr 2024

6/10 Okay

Victoria, Brooklyn

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Cassandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved our stay at senses…after a horrible experience at a different resort, the people here really saved our vacation and I will always recommend senses to anyone traveling to Playa Del Carmen.
Stayed 3 nights in Apr 2024

4/10 Poor

akeem Jamal

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel rooms are very nice but that’s about all you get. Cristian at the front desk told me there is a $5 USD TIP MINIMUM. Keep in mind the property is ALL INCLUSIVE. I also came back to my room TWICE to someone random in there cleaning without my knowledge or permission. They do not have privacy notices to hang on your door. All the food is also Pre-made, i am almost certain. Everything taste and looked exactly the same everyday. They also charged me $3 USD for a lighter when all I did was ask to borrow. Also the 20-25min cab ride to the airport is at least $65 USD. And you don’t have a choice because everything is “regulated”. There’s nothing authentic about this place, they serve burgers, fries and play American music all day. Moral of the story is, I did not feel welcomed, AT ALL. This was my first and probably my LAST time in Mexico.
Stayed 4 nights in Apr 2024

8/10 Good

jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was definitely an experience, the rooms were big and had great views of the beautiful ocean . the staff was amazing thanks refeal christian angel and freddy for taking care of us and making this stay a pleasant one . we would love to come back. the foood was mediocre and the beach wasn’t directly in front of the property are the only complaints
Stayed 3 nights in Mar 2024

10/10 Excellent

Melika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024