Sandos Caracol Eco Resort - All Inclusive Reviews, Deals & Photos 2024

Stylish property on the shore with 3 outdoor swimming pools

Choose dates to view prices

Dates

May 2024

June 2024

Eco Family Superior | Free minibar, in-room safe, desk, laptop workspace

Overview
Rooms
Location
Policies

6.8

Popular amenities

Breakfast included

Pool

Hot Tub

Parking included

Free WiFi

Restaurant

Explore the area

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Bar l'Elefant1 min walk
El Templo3 min walk
Playa Xcalacoco12 min walk
Gran Coyote Golf8 min drive

Room options

Eco Family Suite

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Renovated in 2017

Separate bedroom

Blackout drapes/curtains

Ceiling fan

41 sq m
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Eco Family Superior

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Renovated in 2017

Ceiling fan

Blackout drapes/curtains

Bathrobes

29.8 sq m
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Ceiling fan

Blackout drapes/curtains

Bathrobes

Hair dryer

39 sq m
Sleeps 2
1 King Bed OR 2 Queen Beds

Penthouse Select Adults Only

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Separate bedroom

Blackout drapes/curtains

Ceiling fan

Bathrobes

62 sq m
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Deluxe Select Adults Only

Highlights

Balcony

Private indoor spa tub

Air conditioning

Free minibar items

Plasma TV

Ceiling fan

Blackout drapes/curtains

Bathrobes

41 sq m
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Royal Elite Suite 1 Bedroom

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Sofa bed - double

Blackout drapes/curtains

Ceiling fan

Separate bedroom

62 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Royal Elite Penthouse

Highlights

Balcony

Private indoor spa tub

Air conditioning

Free minibar items

Plasma TV

Sofa bed - double

Blackout drapes/curtains

Ceiling fan

62 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Royale Elite Superior Room

Highlights

Balcony

Air conditioning

Free rollaway/extra beds

Free cribs/infant beds

Free minibar items

Plasma TV

Blackout drapes/curtains

Ceiling fan

39 sq m
Ocean view
Sleeps 4
2 Queen Beds OR 1 King Bed

Eco Family Penthouse

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

2 bedrooms

Blackout drapes/curtains

Ceiling fan

Bathrobes

64 sq m
Sleeps 5
1 King Bed and 1 Large Twin Bunk Bed

Suite Premium With Garden View

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Suite Superior With View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Premium With Garden View

Sleeps 5
3 Twin Beds and 1 King Bed

Suite Superior With View

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Suite Superior With View

Sleeps 5
2 Queen Beds and 1 Twin Sofa Bed

Suite Premium With Garden View

Sleeps 5
1 King Bed and 3 Twin Beds

Suite Premium With Garden View

Sleeps 2
1 Double Bunk Bed and 1 King Bed

Suite Superior With View

Sleeps 2
1 Double Bunk Bed and 1 King Bed

Suite Superior With View

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Room Superior

Sleeps 3
2 Full Bed(s)

Room Standard

Sleeps 4
2 Full Bed(s)

Suite Premium With Garden View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Room Deluxe

Sleeps 3
2 Full Bed(s)

Suite Superior With View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Superior With View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Master With Pool View

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite Premium

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Room Superior

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Suite Premium With Pool View

Sleeps 4
1 Double Sofa Bed and 1 King Bed

Suite Premium

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Room Superior With Pool View

Sleeps 4
2 Double Beds

Suite Premium

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Suite Superior With View

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Suite Premium With Garden View

Sleeps 2
1 King Bed and 1 Double Bunk Bed

Suite Superior With View

Sleeps 5
1 Twin Sofa Bed and 2 Queen Beds

Suite Premium

Sleeps 3
2 Full Bed(s)

Similar properties

Pool

Hot Tub

Breakfast included

All inclusive

About the neighborhood

Playa del Carmen

Sandos Caracol Eco Resort - All Inclusive is located in Grand Coral, a neighborhood in Playa del Carmen, and is next to a golf course and on the beach. Central Square and Puerto Morelos Town Square are notable landmarks, and travelers looking to shop may want to visit Quinta Alegría Shopping Mall and Quinta Avenida. Gran Coyote Golf and 3D Museum of Wonders are two other places to visit that come recommended. Discover the area's water adventures with windsurfing nearby, or enjoy the great outdoors with skydiving.

Visit our Playa del Carmen travel guide

What's nearby

Playa Xcalacoco - 12 min walk
Gran Coyote Golf - 8 min drive
El Camaleón Mayakoba Golf Course - 10 min drive
Quinta Alegría Shopping Mall - 13 min drive
Quinta Avenida - 13 min drive

Getting around

Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

The Fives Plaza - 19 min walk
La Laguna - 3 min walk
Marley Coffee - 19 min walk
Lizards Pool Bar & Terrace - 4 min drive
El Templo - 3 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

Upscale all-inclusive property near Gran Coyote Golf

Located close to Quinta Alegría Shopping Mall, Sandos Caracol Eco Resort - All Inclusive provides a free breakfast buffet, 18 holes of golf, and free water park access. This property is a great place to bask in the sun with a white sand beach, beach massages, and sun loungers. Indulge in a body wrap, a facial, and a deep-tissue massage at SPA SANDOS, the onsite spa. Be sure to enjoy a meal at any of the 9 on-site restaurants. The health club offers fitness classes and yoga classes; other things to do include basketball, beach yoga, and kayaking. In addition to a nightclub and 2 poolside bars, guests can connect to free WiFi in public areas.

Other perks include:

3 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
Free self parking
Free bicycle rentals, 2 outdoor tennis courts, and a roundtrip airport shuttle (surcharge)
Coffee/tea in the lobby, massage treatment rooms, and ATM/banking services
Guest reviews speak well of the family-friendly amenities

Room features

All 956 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks like air conditioning and free stocked minibars. Guest reviews say good things about the clean, spacious rooms at the property.

Other conveniences in all rooms include:

Bathrooms with showers and free toiletries
Plasma TVs with satellite channels
Balconies, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

In-room minibar (all beverages included)

Water activities

Kayaking

Sailing

Scuba-diving lessons

Snorkeling

Surfing/body boarding

Land activities

Bicycling

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Cooking

Dancing

Language

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, Italian, Spanish

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM–11:00 AM
2 poolside bars
9 bars/lounges
9 restaurants
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18 holes of golf
2 outdoor tennis courts
3 outdoor pools
5 spa tubs
Basketball
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Nightclub
Parasailing
Personal motorized watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkeling
Steam room
Waterslide

Family friendly

3 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Daily housekeeping
Dry cleaning/laundry service
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Spa tub
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

3 floors
Built in 2005
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

Plasma TV with satellite channels

Food and drink

Coffee/tea maker
Free stocked minibar
Room service

Outdoor space

Balcony

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include window guards

We should mention

This property does not have elevators

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31

Only registered guests are allowed in the guestrooms

Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision

Guests under 18 years old are not allowed in the spa

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Frequently asked questions

Does Sandos Caracol Eco Resort - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Sandos Caracol Eco Resort - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sandos Caracol Eco Resort - All Inclusive?

Self parking is free at this property.

What time is check-in at Sandos Caracol Eco Resort - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Caracol Eco Resort - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Sandos Caracol Eco Resort - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Sandos Caracol Eco Resort - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.

Where is Sandos Caracol Eco Resort - All Inclusive located?

Located in Grand Coral, this beachfront property is next to a golf course and within 3 mi (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall and Central Square are also within 9 mi (15 km).

Sandos Caracol Eco Resort - All Inclusive Reviews

6.8

7.8/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

6/10 Okay

Kelly, One hundred mile house

Traveled with family and small children, Traveled with family

Apr 17, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

All the staff were very friendly, and the grounds around the property are very well kept. We loved all the wildlife that are living in the resort, monkeys, cote’s iguana’s and even cats .Having to book the a la carte restaurants at 12 am is very frustrating after being in the sun all day and then having to set an alarm was a pain, so be aware of that. The beach is rocky there are spots to walk out but not many. Highly recommend bringing water shoes, also bring your own refillable water bottles as there is only water coolers and plastic cups no water bottles . You can however buy straw cups and hot cups at the souvenir shop at $30 US. We got dinged at the end of our stay for our beach towel cards not all being returned . $50 U.S per towel card !! That was 3 cards in this case…One of our party got sick at the pool and we left our stuff there to take them back to our room, when we returned our stuff was gone. We tried to tell the front desk that but it didn’t matter. Our room was missed being cleaned once and was missed for drink restocking 2x as well as coffee for our pot 3x . We even left tips daily for the cleaners. Was a great first experience for our kids to take in the sites and some of their culture in Mexico, but we won’t be back to this resort .

Stayed 8 nights in Apr 2024

8/10 Good

Sean

Traveled with family and small children

Apr 12, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort was great. We didnt have high expectations for the food and it was actually very good. The animals in the resort did make it unique. The only complaint we had was the drinks at the bars. Everything was premixed syrup and tasted like sucralose.

Stayed 7 nights in Apr 2024

8/10 Good

Blair

Apr 11, 2024

Liked: Cleanliness, staff & service, amenities

Food was good Service was good

Stayed 14 nights in Feb 2024

8/10 Good

Darren James

Apr 11, 2024

Stayed 7 nights in Apr 2024

6/10 Okay

Melinda, Waterford

Traveled with family

Apr 11, 2024

Disliked: Property conditions & facilities

We were very disappointed this time at the resort. It’s really gone downhill since we were here 6 years ago. If you were not on the app right at midnight to book a reservation for dinner you could not get a reservation. Literally everything was booked by 12:01. It was very frustrating. We arrived 13 mins late for one reservation due to snorkeling and they refused to seat us. We were all dressed up and excited (just me and my daughter) and they turned us away. I had to be down at the pool no later than 8am to get a chair for us. The room service food was very limited. No substitutions allowed. (Simple, like add cheese). I bought a ring in the Mexican market shopping night. The guy sold me a ring for more than double the cost of the jewelry store at the resort. When I came back and confronted him and requested a refund or a proper price they got very nasty and basically told me too bad. I bought another item at the jewelry store at the resort. Wasn't given a receipt. They have a sign that says if you didn’t receive a receipt, email us within 30 minutes and you will get a store credit. I did just that and they told me sorry. You don’t get that. I looked at my charge in my Amex app and he had charged me more than double. Almost $500. I had to go back in and Have the transaction voided and put back through. Had I not realized it, we would have been SOL. It seemed to have Been done on purpose. Also no animals like there used to be. Gone yet still advertised on their maps.

Stayed 7 nights in Mar 2024

6/10 Okay

Joshua

Traveled with family

Apr 10, 2024

Liked: Cleanliness

Disliked: Staff & service

The wildlife and jungle experience is amazing and a lot of cool things to do for free around the property but the food is absolutely horrible and almost impossible to get into a-la-cartes. The couple we did get into, the food was not much better. The main buffet was very disorganized of where things were placed making wait times much longer.

Stayed 10 nights in Feb 2024

6/10 Okay

Kali Frances

Traveled with family and small children, Traveled with family

Apr 9, 2024

Liked: Cleanliness, staff & service

Only book here if you enjoy eating buffet for your entire stay. Their A La Carte dining options are a joke to try and book. They say at midnight you can book dinner for the next day, but when you try to book you get errors on the app. Youll have to come up with some sob story to tell the concierge so that they book you into a resturaunt - but even then, they will book you for a different one than you asked for,

Stayed 6 nights in Apr 2024

4/10 Poor

heather

Traveled with family

Apr 7, 2024

Liked: Staff & service

Resort is getting dated, rooms need a renovation. A la Carte reservation system needs an immediate improvement. Not enough restaurants for the number of people on resort. You need to reserve at midnight for the next day…if you log on at 12:03, all reservations are taken…maybe the Royal Elite members are given preference. If so they definitely should not advertise so many a la cartes. Even the buffets had line ups to get in. And the food was always cold and kinda gross.

Stayed 7 nights in Mar 2024

8/10 Good

Karin m

Traveled with family and small children

Apr 7, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Rooms were immaculate. Food was overall ok- loved the al la carte restaurants. The jungle was lovely but the pools were too small for the resort size and volume of people- cloudy and needed way more filtering.

Stayed 9 nights in Mar 2024

4/10 Poor

Cuitlahuac, Long Beach

Traveled with group, Traveled with family

Apr 7, 2024

Disliked: Cleanliness, staff & service, amenities

Staff needs to be better trained and Expedia sold us ocean view room and we didnt get it.

Stayed 5 nights in Apr 2024

Sandos Caracol Eco Resort - All Inclusive

Choose dates to view prices

Sandos Caracol Eco Resort - All Inclusive

Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Overview of Sandos Caracol Eco Resort - All Inclusive

Popular amenities

Explore the area

Room options

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Eco Family Suite

Highlights

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Eco Family Superior

Highlights

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Superior Select Adults Only

Highlights

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Penthouse Select Adults Only

Highlights

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Deluxe Select Adults Only

Highlights

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Royal Elite Suite 1 Bedroom

Highlights

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Royal Elite Penthouse

Highlights

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Royale Elite Superior Room

Highlights

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Eco Family Penthouse

Highlights

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Suite Premium With Garden View

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Suite Superior With View

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Suite Premium With Garden View

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Suite Superior With View

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Suite Superior With View

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Suite Premium With Garden View

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Suite Premium With Garden View

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Suite Superior With View

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Suite Superior With View

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Room Superior

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Room Standard

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Suite Premium With Garden View

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Room Deluxe

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Suite Superior With View

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Suite Superior With View

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Suite Master With Pool View

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Suite Premium

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Room Superior

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Suite Premium With Pool View

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Suite Premium

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Room Superior With Pool View

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Suite Premium

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