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Sandos Caracol Nature Resort & Water Park All Inclusive

4.0 star property
Travelers find serenity through yoga classes and aromatherapy treatments, while families splash in three outdoor pools or join ecotours along magnificent coastlines

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Photo gallery for Sandos Caracol Nature Resort & Water Park All Inclusive

A resort with a water park, including slides and pools, surrounded by lush greenery and a view of the ocean. - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)
Property video
An aerial view of a resort with multiple buildings, a swimming pool, and a beach. - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)
A wooden walkway with a thatched roof, surrounded by lush greenery and trees. - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)
A buffet area with a wooden counter, various food items, and a decorative plant. - Sandos Caracol Nature Resort & Water Park All Inclusive (Playa del Carmen)
Sandos Caracol Eco Resort - All Inclusive offers a peaceful retreat with access to a nearby golf course and Quinta Alegría Shopping Mall. Guests relax on white sand beaches, rejuvenate at SPA SANDOS, and dine at nine distinctive on-site restaurants.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • All inclusive
  • Parking included
  • Restaurant

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Room Superior with Pool View

Minibar (free items), in-room safe, desk, laptop workspace

Room Superior with Pool View

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite Master with Pool View

Minibar (free items), in-room safe, desk, laptop workspace

Suite Master with Pool View

  • 62 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite Premium with Pool View

Minibar (free items), in-room safe, desk, laptop workspace

Suite Premium with Pool View

  • 62 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
  • Free WiFi

View all photos for Pool View Superior

A hotel room with two beds, a flat-screen TV, and a painting of water droplets on a leaf.

Pool View Superior

7.0 out of 10
Good
(20 reviews)
  • Ocean view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed
  • Free WiFi

View all photos for Pool View Penthouse

A four-poster bed with a white comforter and pillows, a bedside table with a phone and a small lamp, and a freestanding bathtub with flowers.

Pool View Penthouse

  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Pool View 1 Bedroom Suite

A four-poster bed with a white mattress and green pillows, a bedside table with a lamp, and a TV on a wooden stand.

Pool View 1 Bedroom Suite

7.8 out of 10
Good
(14 reviews)
  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Eco Family Superior

A bedroom with a bed, bedside tables, a bench, a ceiling fan, and a view of the outdoors.

Eco Family Superior

8.2 out of 10
Very good
(168 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Eco Family Suite

Eco Family Suite | Minibar (free items), in-room safe, desk, laptop workspace

Eco Family Suite

8.0 out of 10
Very good
(15 reviews)
  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Eco Family Penthouse

A bedroom with a large bed, bedside tables, a bench, a desk, a ceiling fan, and a window with a view of greenery.

Eco Family Penthouse

8.6 out of 10
Excellent
(14 reviews)
  • Garden view
  • 64 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed
  • Free WiFi

View all photos for Superior Select Adults Only

A hotel room with a large bed, a wooden headboard, a desk, a chair, a sofa, and a television.

Superior Select Adults Only

7.2 out of 10
Good
(36 reviews)
  • Garden view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Select Adults Only

A modern hotel room with a bed, a sofa, a dining table with fruit and a bottle, and a balcony with a TV.

Deluxe Select Adults Only

8.2 out of 10
Very good
(12 reviews)
  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Penthouse Select Adults Only

A four-poster bed with a wooden frame, a television mounted on the wall, and a small table beside the bed.

Penthouse Select Adults Only

  • Garden view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

About the neighborhood

Located in Corasol, a neighborhood in Playa del Carmen, Sandos Caracol Nature Resort & Water Park All Inclusive is next to a golf course and near the beach. Quinta Avenida and Central Square are notable landmarks, and the area's natural beauty can be seen at Maroma Beach and Yal-ku Lagoon. Gran Coyote Golf and Quinta Alegría Shopping Mall are two other places to visit that come recommended. Discover the area's water adventures with windsurfing nearby, or enjoy the great outdoors with skydiving. Visit our Playa del Carmen travel guide
View more Resorts in Playa del Carmen
Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

What's nearby

  • A public square with a central sculpture of a figure with outstretched wings, surrounded by other statues.
    Quinta Avenida
    13 min drive - 3.5 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    13 min drive - 3.5 miles
  • A beach with palm trees, a thatched-roof hut, and a marina with boats.
    Maroma Beach
    22 min drive - 10.3 miles
  • Playa Xcalacoco
    14 min walk - 0.8 miles
  • Gran Coyote Golf
    7 min drive - 2.2 miles

Getting around

  • Cancun Intl. Airport (CUN)
    46 min drive

Restaurants

  • La Laguna
    5 min walk
  • Las Máscaras
    4 min walk
  • El Templo
    3 min walk
  • Bar L'Elefant
    1 min walk
  • Snack El nido
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 poolside bars
  • 7 restaurants
  • 9 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor tennis court
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The schedule and availability for onsite restaurants, bars, and the water park are subject to change for maintenance. Experiences such as cenotes and eco-activities may vary in programming.
The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The schedules of restaurants, bars, kids club, and activities in general are subject to change without prior notice.
The schedules of restaurants, bars, Kids Club, and activities are subject to change without prior notice.

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Sandos Caracol Nature Resort & Water Park All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Caracol Nature Resort & Water Park All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Sandos Caracol Nature Resort & Water Park All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.

Where is Sandos Caracol Nature Resort & Water Park All Inclusive located?

This family-friendly Playa del Carmen property is located by the ocean, within 3 mi (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall and Central Square are also within 9 mi (15 km).

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Reviews

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

7.2

Good

8.0

Cleanliness

7.4

Amenities

7.6

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 480 out of 1428 reviews
Rating 8 - Good. 357 out of 1428 reviews
Rating 6 - Okay. 246 out of 1428 reviews
Rating 4 - Poor. 153 out of 1428 reviews
Rating 2 - Terrible. 192 out of 1428 reviews

Reviews

Verified review

8/10 Good

Gladys Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing! The best part was the nature, scenery, animals all throughout!
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Ixcel Adilene Peralta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Arber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly
Stayed 10 nights in Jul 2026
Verified review

10/10 Excellent

Marriel Penamante

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staffs! The resort is clean and family friendly.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Richmond L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were great our kids had a wonderful time. Only complaint is to pay attention to the seasonal seaweed. We were not able to enjoy the beach.
Stayed 6 nights in Jun 2026
Verified review

8/10 Good

Siomara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly. Property is beyond gorgeous with so much greenery jungle like feel and all the wildlife. Buffet food is mid but if you’re able to make reservations to the other food options is great! Buffet/restaurant hours are weird so there are gaps where there is no food available, they should provide some food carts while they have those turnover closures.
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, the entertainment was great. The beach smelled because of seaweed and the food was just ok. Making reservations at the restaurants were annoying, you have too basically get up at midnight to make reservations for the next day. I would stay there again
Stayed 8 nights in Jun 2026
Verified review

10/10 Excellent

Victor Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort for families or people looking for a peaceful stay surrounded by nature. Animals are friendly but don't approach people often, if at all.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Jada Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the wildlife and the events the property held. There were friendly and easy shuttles into the local town. Would return for another trip!
Stayed 6 nights in Jan 2026
Verified review

8/10 Good

Lynda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful stay. The food was delicious. Our favorite was the taco bar open until 5 am. We had a wonderful time. My only dislike was the massage I received. All she did was rub lotion on me. No actual massage and she stopped several times.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Darryn Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was clean staff was great restaurants were also very good
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
We had to leave early but the a la cartes were amazing in gf and they were very accommodating, greatest food. Lots to do and see. Disappointed with the beach, but I should have done better research. All in all it was a great place. Would love to take my grand kids there.
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Joshua Patrick

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
All of the wild animals are awesome for families, always something moving in the trees or on the ground! Kids waterpark was good. More clear postings of operation times for certain things would be nice. Bartenders seemed to be pretty lazy and service took longer than expected even when there was no one else to serve. Pools were nice but could definitely use more consistent skimming. Lots of debris floating in them everyday. Overall great place for a family with younger kids such as myself. Wouldn’t recommended for couples looking to get away.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Great setting.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Lubov

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay, food was delicious. A lot of entertainment on the property for adults and kids. Would love to go back again.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

sartaj singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very good you get in touch of nature but the cleaning staff just clean you bed not the floor they should moop the floor except that the property was great experience.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were outstanding. The buffet had many options and they were very helpful for my child's allergies.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely INCREDIBLE RESORT. The staff is SO helpful and kind. The nature is so beautiful. So much to do for families and people of ALL ages. Already planning another trip back!!
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Yuliia

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing nature ! Clean room. Lots of activities for kids and adults
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The services of Samantha and Judy helped make this stay even better! They were super friendly and helpful! Loved the grounds for taking strolls. We never used all the amenities as a week was too short!
Stayed 8 nights in Jan 2026
Verified review

10/10 Excellent

Jessica Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled with spouse and two children, 9 and 11. Loved all of the wildlife on the resort and the programs available, ie bike tour, eco tour and feeding the rescue animals. We were disappointed the Brazilian steakhouse was closed (wasn’t advertised) and the cenotes were closed for the off season. Also were unaware the water park was closed on Tuesdays. The beach was to be expected this time of year, we did not go into the water but it looked very rocky, so water shoes would be recommended. The staff was amazing. Rooms were very clean and loved the bunk beds for my children along with the king sized bed for us.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay at this resort, especiailly the Mexican buffet! We loved the evening shows, truly stunning. Also it was great to have access to 24/7 snack bar. Great to be in nature as well and fun for kids - we didn't even need to go to the indoor playground, but looked fun as well. Great bus access to the city as well.
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Terence

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. Lots to do on the resort.
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shows were great that they had each night, water slides were fun for the kids. Judy & Samantha were amazing to deal with and book the on resort restaurants, book excursions and helpful with any inquiries. The beach was beautiful, there were chairs and beds, easy to watch the kids and relax.
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Gayle

Liked: Cleanliness, staff & service, amenities
The staff was exceptionally friendly. The rooms were clean, but very well worn. There were many activities to choose from.
Stayed 5 nights in Mar 2026