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Aparthotel

Hotel Colonial Playa del Carmen

3.5 star property
Colonial aparthotel with a 24-hour front desk and an outdoor pool

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Photo gallery for Hotel Colonial Playa del Carmen

Outdoor pool
Reception
Front of property
Junior Suite | 1 bedroom, desk, free WiFi, bed sheets
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Business services

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Twin Room

Deluxe Twin Room | 1 bedroom, desk, free WiFi, bed sheets

Deluxe Twin Room

Highlights

Air conditioning
TV
Ceiling fan
Separate bedroom
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 35 sq m
  • Studio
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room

Double Room | 1 bedroom, desk, free WiFi, bed sheets

Double Room

Highlights

Air conditioning
TV
Ceiling fan
Separate bedroom
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 30 sq m
  • Studio
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, desk, free WiFi, bed sheets

Junior Suite

Highlights

Air conditioning
TV
Separate bedroom
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, desk, free WiFi, bed sheets

Standard Double Room

Highlights

Air conditioning
TV
Ceiling fan
Separate bedroom
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 40 sq m
  • Studio
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite | 1 bedroom, desk, free WiFi, bed sheets

Suite

Highlights

Air conditioning
TV
Separate bedroom
Ceiling fan
Private bathroom
Satellite channels
Desk
Living room
  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Standard Room

Standard Room | 1 bedroom, desk, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
TV
Ceiling fan
Separate bedroom
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 30 sq m
  • Studio
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

1 bedroom, desk, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
TV
Ceiling fan
Separate bedroom
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 35 sq m
  • Studio
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

1 bedroom, desk, free WiFi, bed sheets

Deluxe Double Room

Highlights

Air conditioning
TV
Ceiling fan
Separate bedroom
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 35 sq m
  • Studio
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
Playa del Carmen, QROO

What's nearby

  • Quinta Avenida - 5 min walk - 0.3 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Playa del Carmen Maritime Terminal - 8 min walk - 0.5 miles
  • Xplor Theme Park - 7 min drive - 4.6 miles
  • Xcaret Eco Theme Park - 12 min drive - 5.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • ‪Tacos Gomez - ‬2 min walk
  • ‪Empanadas y Salbutes de la Juárez - ‬2 min walk
  • ‪Aguas Frescas - ‬3 min walk
  • ‪+mas Rico tacos - ‬2 min walk
  • ‪Romeo Trattoria Pizzeria - ‬2 min walk

About this property

Hotel Colonial Playa del Carmen

Colonial aparthotel with a 24-hour front desk and an outdoor pool
This smoke-free aparthotel features an outdoor pool, a 24-hour front desk, and tour/ticket assistance. WiFi in public areas is free. Additionally, a TV in a common area, multilingual staff assistance, and a banquet hall are onsite. Each apartment offers free WiFi, a TV with satellite channels, and a ceiling fan. A shower, a phone, and a desk are among the other amenities that guests will find. Change of towels is available on request.
Hotel Colonial Playa del Carmen offers 130 air-conditioned accommodations with complimentary toiletries and ceiling fans. Satellite television is provided. Bathrooms include showers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of towels can be requested.

Recreational amenities at the aparthotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Languages

English, Spanish

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Car rental

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch TV with satellite channels
  • TV in common areas

Work spaces

  • Desk
  • Meeting rooms

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator (59 inch wide door)
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Change of towels on request
  • Housekeeping (daily)
  • Luggage storage
  • Multilingual staff
  • Phone
  • Tour and ticket assistance

Location highlights

  • In the city center

Things to do

  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Window guards
  • Fire extinguisher

General

  • 130 units
  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2008
  • Colonial architecture
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property collects a 1.50 USD environmental tax at check-in.

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Hotel H&A
Playa del Carmen H A
Playa del Carmen Hotel H&A

Frequently asked questions

Does Hotel Colonial Playa del Carmen have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Hotel Colonial Playa del Carmen pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Colonial Playa del Carmen?

This property doesn't offer parking.

What time is check-in at Hotel Colonial Playa del Carmen?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Colonial Playa del Carmen?

Check-out is at 11:30 AM.

Where is Hotel Colonial Playa del Carmen located?

Located in Downtown Playa del Carmen, this aparthotel is within 6 mi (10 km) of Gran Coyote Golf, Xplor Theme Park, and Xcaret Eco Theme Park. El Camaleón Mayakoba Golf Course and Tres Rios Ecopark are also within 9 mi (15 km).

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Hotel Colonial Playa del Carmen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 395 out of 1236 reviews
Rating 8 - Good. 460 out of 1236 reviews
Rating 6 - Okay. 226 out of 1236 reviews
Rating 4 - Poor. 83 out of 1236 reviews
Rating 2 - Terrible. 72 out of 1236 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Great location...near stores and restaurants...close to the beach....
Stayed 9 nights in Apr 2025

10/10 Excellent

Yuliia

Liked: Cleanliness, amenities, property conditions & facilities
Very good place to stay!! Friendly staff! Close to the beach! Close to big and small stores and shops! And the main pearl of the hotel it is Jess from reception!!!
Stayed 11 nights in May 2025

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities, communication
I was happy with this staying, the room was cleaned every day. Great location and staff. Good value for this money.
Stayed 7 nights in Apr 2025

10/10 Excellent

Serge

Liked: Cleanliness, property conditions & facilities, communication
I’ll be coming back
Stayed 3 nights in Apr 2025

8/10 Good

anthony

Liked: Cleanliness, property conditions & facilities, communication
Overall I enjoyed my stay here. The room was clean but a bit small. Not bad though. The restaurant next door is very good. The WiFi is the only thing I had an issue with. It was sketchy at best. It was a bit noisy at night but quieted down after midnight. I definitely recommend this hotel.
Stayed 10 nights in Apr 2025

6/10 Okay

Vivian

Liked: Cleanliness, property conditions & facilities, communication
Disliked: Amenities
Beautiful hotel in the old style.
Stayed 7 nights in Dec 2024

6/10 Okay

Denise

Disliked: Property conditions & facilities, communication
Front desk clerk were not friendly, the hotel is so outdated, what I liked about this hotel was that it was close to both ADO’s, Walmart and Quinta Avenida… and yes I would stay there again…
Stayed 4 nights in Mar 2025

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities, communication
A great place that has a local feel. Mixed traditional with good City access, on foot or taxi. We walked to the Cozumel Ferry after checking out
Stayed 1 night in Feb 2025

10/10 Excellent

Chance

Liked: Cleanliness, amenities, property conditions & facilities, communication
Hotel staff was very helpful and friendly. Many food options located very close. The cleaning staff were great and thorough.
Stayed 2 nights in Jan 2025

10/10 Excellent

Dinesh

Liked: Cleanliness, property conditions & facilities, communication
Its a good hotel for the price, staff is friendly and professional, and very easy to deal with.
Stayed 1 night in Dec 2024

10/10 Excellent

Liliana

Liked: Cleanliness, communication
The location was perfect and stay was great staff very friendly and room was decent! Just needed the water to be warmer in the showers but overall wonderful stay would recommend to my friends will be back thanks 🙌👌🙏
Stayed 14 nights in Dec 2024

10/10 Excellent

Shawn

Liked: Cleanliness, amenities, property conditions & facilities, communication
I have stayed at this hotel for 6 times since 2017 and love it the location is amazing it’s clean safe and very affordable the restaurant next door has a great menu with great prices budget friendly place and good service thanks for having us here again and again 😘❤️😊
Stayed 7 nights in Dec 2024

8/10 Good

Kenneth

Liked: Cleanliness, property conditions & facilities, communication
Hotel Colonial is not a luxury resort, but it is more than adequate. Nice pool. Clean room. Safe and good location in Playa del Carmen. Programable room safe. Friendly staff. Restaurants and entertainment close . Beach is only a short walk away. Not far from ADO bus station.
Stayed 10 nights in Feb 2025

10/10 Excellent

Francis

Liked: Cleanliness, amenities, property conditions & facilities, communication
Absolutely loved my stay. It was very convenient getting around and so close to everything. Staff was amazing and will definitely stay again. Cant wait to see whats happening on roof.. only thing i could ask for is ability to suntan at hotel. Thank you so much 💓
Stayed 8 nights in Jan 2025

10/10 Excellent

Claudia

Liked: Cleanliness, property conditions & facilities, communication
This hotel is located very close to the downtown and 5-10 min walk to the beach. I liked the swimming pool area, with wonderful green vegetation all around the place. The service provided was great too.
Stayed 7 nights in Dec 2024

6/10 Okay

Robert

Property is a little outdated but overall good for just a night.
Stayed 2 nights in Jan 2025

10/10 Excellent

Elana

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a lovely time staying at Hotel Colonial in PDC! The staff was friendly and helpful, always willing to suggest activities or call a taxi when we needed it. They also speak English and Spanish for those who may not be as familiar with Spanish. Our room was spacious, comfortable, and clean, exactly what we needed to come back to after long days of activities. We also spent a good amount of time by the pool which was just perfect! The area around the hotel felt very safe and was only a short walk from the beach and Quinta Avenida so we walked pretty much everywhere! If you are looking for a good local restaurant to try, we frequently stopped by Muelle de Chema right next door - the food is delicious and the staff are very kind and friendly. Overall, a fantastic experience!! I would recommend this Hotel Colonial to anyone!!!
Stayed 8 nights in Mar 2025

10/10 Excellent

Aaron

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very great for the price good ac and my family loved the pool, the location is also very good super close to the beachand walmart.
Stayed 6 nights in Aug 2024

10/10 Excellent

Veronica

Liked: Cleanliness, room comfort, communication

Great

Great place and atmosphere
Stayed 1 night in Sep 2024

4/10 Poor

Michelle

Liked: Communication
Disliked: Cleanliness, property conditions & facilities
The toilet didn’t work! Shower cold water
Stayed 7 nights in Feb 2025

10/10 Excellent

Veronica

Liked: Cleanliness, room comfort, communication

Traveled

Great place close to everything
Stayed 1 night in Sep 2024

10/10 Excellent

rosalinda

Liked: Amenities
Exelente spot
Stayed 1 night in Aug 2024

8/10 Good

Alessandro

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice Hotel. Very nice Location!
Stayed 3 nights in Apr 2024

8/10 Good

Jose

Liked: Cleanliness, amenities, property conditions & facilities
I absolutely loved the pool.Enjoyed staying there for 10 days.Now the negative.The hotel requires the guests to leave an ID in order to get towels for the pool, we left my wife’s ID and they lost it which is unacceptable. We had to leave without her ID. She‘s still very upset.
Stayed 10 nights in Jan 2025

8/10 Good

Richard

Liked: Cleanliness, communication
Affordable and close by everything.
Stayed 2 nights in May 2024