Vacation packages
Stays
Cars
Flights
Support
AARP Member Savings
My Trips
AARP.org
Join
Renew
Aparthotel

Hotel Colonial Playa del Carmen

3.5 star property
Colonial aparthotel with a 24-hour front desk and an outdoor pool

Choose dates to view prices

Photo gallery for Hotel Colonial Playa del Carmen

Outdoor pool
Lobby sitting area
Junior Suite | 1 bedroom, desk, free WiFi, bed sheets
Front of property
Reception
Hotel Colonial in Playa del Carmen offers an outdoor pool and free in-room WiFi. Visit nearby Xplor Theme Park or relax in the lobby TV area. Multilingual staff assist with car rentals, tour arrangements, and provide luggage storage for easy exploring.

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Business services

Room options

Check availability for these dates

Tonight

Sep 28 - Sep 29
Check availability for tonight Sep 28 - Sep 29

Tomorrow

Sep 29 - Sep 30
Check availability for tomorrow Sep 29 - Sep 30
Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Twin Room

Deluxe Twin Room | 1 bedroom, desk, free WiFi, bed sheets

Deluxe Twin Room

Highlights

Air conditioning
TV
Ceiling fan
Separate bedroom
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room

Double Room | 1 bedroom, desk, free WiFi, bed sheets

Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
TV
Ceiling fan
Separate bedroom
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, desk, free WiFi, bed sheets

Junior Suite

Highlights

Air conditioning
TV
Separate bedroom
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, desk, free WiFi, bed sheets

Standard Double Room

Highlights

Air conditioning
TV
Ceiling fan
Separate bedroom
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite | 1 bedroom, desk, free WiFi, bed sheets

Suite

Highlights

Air conditioning
TV
Separate bedroom
Ceiling fan
Private bathroom
Satellite channels
Desk
Daily housekeeping
  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Standard Room

Standard Room | 1 bedroom, desk, free WiFi, bed sheets

Standard Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
TV
Ceiling fan
Separate bedroom
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

1 bedroom, desk, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
TV
Ceiling fan
Separate bedroom
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

1 bedroom, desk, free WiFi, bed sheets

Deluxe Double Room

Highlights

Air conditioning
TV
Ceiling fan
Separate bedroom
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

You may also like

Ad
3 outdoor pools, cabanas (surcharge), pool umbrellas

Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only

Downtown Playa del Carmen
  • Pool
  • All inclusive
  • Spa
  • Parking included
9.8 out of 10, Exceptional, 11 reviews
Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only

About the neighborhood

Map
Playa del Carmen, QROO

What's nearby

  • Quinta Avenida - 5 min walk - 0.3 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Playa del Carmen Maritime Terminal - 8 min walk - 0.5 miles
  • Mamitas Beach - 16 min walk - 0.9 miles
  • Xcaret Eco Theme Park - 11 min drive - 5.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • ‪Mulix Cocina Boutique Pdc - ‬2 min walk
  • ‪Romeo Trattoria Pizzeria - ‬2 min walk
  • ‪El Muelle de Chema - ‬1 min walk
  • ‪Tacos Gomez - ‬2 min walk
  • ‪La Brocherie - ‬3 min walk

About this property

Hotel Colonial Playa del Carmen

Colonial aparthotel with a 24-hour front desk and an outdoor pool
This smoke-free aparthotel features an outdoor pool, a 24-hour front desk, and tour/ticket assistance. WiFi in public areas is free. Additionally, a TV in a common area, multilingual staff assistance, and a banquet hall are onsite. Each apartment offers free WiFi, a TV with satellite channels, and a ceiling fan. A shower, a phone, and a desk are among the other amenities that guests will find. Change of towels is available on request.
Hotel Colonial Playa del Carmen offers 130 air-conditioned accommodations with complimentary toiletries and ceiling fans. Satellite television is provided. Bathrooms include showers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of towels can be requested.

Recreational amenities at the aparthotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Similar properties

Outdoor pool

Ahava Hotel

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
8.0 out of 10, Very Good, 308 reviews
Ahava Hotel

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Car rental

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch TV with satellite channels
  • TV in common areas

Work spaces

  • Desk
  • Meeting rooms

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator (59 inch wide door)
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Change of towels on request
  • Housekeeping (daily)
  • Luggage storage
  • Multilingual staff
  • Phone
  • Tour and ticket assistance

Location highlights

  • In the city center

Things to do

  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Window guards
  • Fire extinguisher

General

  • 130 units
  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2008
  • Colonial architecture
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property collects a 1.50 USD environmental tax at check-in.

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Hotel H&A
Playa del Carmen H A
Playa del Carmen Hotel H&A

Frequently asked questions

Does Hotel Colonial Playa del Carmen have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Hotel Colonial Playa del Carmen pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Colonial Playa del Carmen?

This property doesn't offer parking.

What time is check-in at Hotel Colonial Playa del Carmen?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Colonial Playa del Carmen?

Check-out is at 11:30 AM.

Where is Hotel Colonial Playa del Carmen located?

Located in Downtown Playa del Carmen, this aparthotel is within 6 mi (10 km) of Gran Coyote Golf, Xplor Theme Park, and Xcaret Eco Theme Park. El Camaleón Mayakoba Golf Course and Tres Rios Ecopark are also within 9 mi (15 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hotel Colonial Playa del Carmen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 415 out of 1265 reviews
Rating 8 - Good. 468 out of 1265 reviews
Rating 6 - Okay. 227 out of 1265 reviews
Rating 4 - Poor. 83 out of 1265 reviews
Rating 2 - Terrible. 72 out of 1265 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karina

Liked: Cleanliness, property conditions & facilities, communication
Instalaciones excelentes y además muy lindas, el personal muy atento y respetuoso, sin duda volvería a hospedarme
Stayed 1 night in Aug 2025

8/10 Good

MARIA ELENA

Liked: Cleanliness, amenities, property conditions & facilities, communication
My stay was great
Stayed 10 nights in Jul 2025

10/10 Excellent

ronald

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place!!
Stayed 1 night in Aug 2025

10/10 Excellent

Esme

Liked: Amenities
LOVED IT
Stayed 3 nights in Jul 2025

8/10 Good

Karla Gpe

Liked: Cleanliness, property conditions & facilities, communication
Todo bien
Stayed 1 night in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, room comfort, communication

Estancia recomendable

Muy buena opción de hospedaje a un precio accesible, muy limpias y cómodas las instalaciónes
Stayed 5 nights in May 2025

10/10 Excellent

Sergio

Liked: Cleanliness, property conditions & facilities, communication
Un hotel comodo confortable con lo basico y buena atencion por parte del personal . Recomendable
Stayed 1 night in Jul 2025

8/10 Good

Adriana

Liked: Cleanliness, property conditions & facilities, communication
En general nos gustó, tenemos cerca la avenida principal, la playa la central de autobuses ADO, el personal amable
Stayed 4 nights in Jul 2025

10/10 Excellent

Ivan

Liked: Cleanliness, property conditions & facilities
Nice pool in the middle of the hotel. Spacious rooms.
Stayed 1 night in Jun 2025

10/10 Excellent

israel

Liked: Cleanliness, amenities, property conditions & facilities
Excelentes instalaciones, gran personal.
Stayed 4 nights in May 2025

10/10 Excellent

JUAN

Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio, muy agradable y amable personal, solo recomiendo una sala de convivir con aire acondicionado para los huéspedes
Stayed 5 nights in Jun 2025

10/10 Excellent

Juan

Liked: Amenities, property conditions & facilities
Muy atentos en el recibimiento
Stayed 1 night in Jul 2025

8/10 Good

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Es un buen lugar para hospedarse y conocer Playa del Carmen
Stayed 3 nights in May 2025

8/10 Good

Marcos

Liked: Cleanliness, amenities, property conditions & facilities
Overall good hotel, convenient location, amazing pool, clean room. But room 206 air conditioning was not good. Amazing staff
Stayed 1 night in Jul 2025

6/10 Okay

Airam Jesus Azamar

Liked: Cleanliness, amenities, property conditions & facilities, communication
Buen lugar
Stayed 1 night in Apr 2025

10/10 Excellent

GRACIELA

Liked: Cleanliness, amenities, property conditions & facilities
Ubicación excelente, muy cerca de la 5ta av
Stayed 1 night in Jun 2025

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Great location...near stores and restaurants...close to the beach....
Stayed 9 nights in Apr 2025

10/10 Excellent

Jez

Liked: Cleanliness, amenities, property conditions & facilities
Muy buena ubicación Las habitaciones sencillas pero con lo fundamental
Stayed 1 night in May 2025

10/10 Excellent

JOSE OSCAR

Liked: Cleanliness, room comfort, communication

Excelente lugar

Excelente hotel y muy buena ubicación
Stayed 3 nights in Mar 2025

10/10 Excellent

Daniela

Liked: Cleanliness, property conditions & facilities, communication
Precio muy accesible, y muy buena ubicación.
Stayed 4 nights in Mar 2025

8/10 Good

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
Me gustó la ubicación, tienes todo cerca es muy céntrico, lo que le agregaría un frigobar ala habitación.
Stayed 3 nights in Jun 2025

8/10 Good

Siara A

Liked: Cleanliness, amenities, property conditions & facilities, communication
Muy bueno todo lo recomiendo
Stayed 4 nights in Apr 2025

10/10 Excellent

Eduar Geronimo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Me hospede un día. Tiene lo necesario para una estancia tranquila
Stayed 1 night in Apr 2025

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities, communication
I was happy with this staying, the room was cleaned every day. Great location and staff. Good value for this money.
Stayed 7 nights in Apr 2025

10/10 Excellent

Yuliia

Liked: Cleanliness, amenities, property conditions & facilities
Very good place to stay!! Friendly staff! Close to the beach! Close to big and small stores and shops! And the main pearl of the hotel it is Jess from reception!!!
Stayed 11 nights in May 2025

  • † More information about the $50 gift card with flight package benefit may be found at: https://www.expedia-aarp.com/lp/b/vacationpackages50prepaid

  • English Copyright 1995 – 2025. All rights reserved. Use of this Web site constitutes acceptance of the Expedia User Agreement and Privacy Policy. Expedia pays a royalty fee to AARP for the use of AARP’s intellectual property. These fees are used for the general purpose of AARP. All goods or services and discounts offered via the AARP® Travel Center powered by Expedia ®, are provided by third-party suppliers. AARP and its affiliates do not endorse and are not responsible for the goods or services and discounts made available on this site. Offers are subject to change and may have restrictions. Please contact the AARP® Travel Center powered by Expedia® directly for full details. AARP and its affiliates are not insurers.