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Overview of Riu Palace Riviera Maya All Inclusive

Photo gallery

Guest reviews

4.4 / 5Excellent
1,859 reviews
Guests rated this property 4.5/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free Parking

Map

Explore the area

Popular LocationPlayacar Golf Club1 min drive
Popular LocationPlaya del Carmen Maritime Terminal4 min drive
Popular LocationYucatek Divers9 min drive
AirportPlaya Del Carmen, Quintana Roo (PCM)10 min drive

Choose dates to view prices

Book online or call:

1-800-675-4318
  • Junior Suite US

    4/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details
  • Jr Suite Superior US

    4.6/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed
    More details
  • Suite US

    4.1/5 guest room rating

    Room amenities

    • 721 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Junior suite -Mexico

    4/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details
  • Junior Suite Latam

    4/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details
  • Junior Suite Superior Latam

    5/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details
  • Junior Suite Europe

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details
  • Junior Suite Superior Europe

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed
    More details
  • Junior Suite Superior Mexico

    5/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details
  • Junior Suite (B2C)

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details
  • Junior Suite Superior (B2C)

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details
  • Suite (B2C)

    Room amenities

    • 721 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Junior Suite, Ocean View

    Room amenities

    • 377 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Junior Suite, Ocean View (B2C)

    Room amenities

    • 377 sq ft
    • Sleeps 3
    • 1 King Bed
    More details

About this area

Playa del Carmen

Located in Playa del Carmen's Playacar neighborhood, Riu Palace Riviera Maya All Inclusive is next to a golf course and on the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Traveling with kids? Consider 3D Museum of Wonders and Yucatek Divers. Spend some time exploring the area's activities, including golfing and golf lessons.

Popular Location

What's nearby

  • Playacar Golf Club - 1 min drive
  • Playa del Carmen Maritime Terminal - 4 min drive
  • Yucatek Divers - 9 min drive
  • Playa del Carmen Main Beach - 11 min drive
  • Nuestra Senora del Carmen Catholic Church - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 54 min drive

Restaurants

  • Don Rafael – Serves breakfast, lunch, and dinner daily.
  • Il Portico – Theme restaurant offering Italian cuisine. Serves dinner daily.
  • Agave – Theme restaurant offering Mexican cuisine. Serves dinner daily.
  • Yashima – Theme restaurant offering Japanese cuisine. Serves dinner daily.
  • Krystal – Restaurant offering fusion cuisine. Serves dinner daily.

About this property

Riu Palace Riviera Maya All Inclusive

Beach spa retreat walking distance from Playacar Golf Club
Catch some rays at the beach or spend the day relaxing at Riu Palace Riviera Maya All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. All 460 rooms provide conveniences like sitting areas and coffee makers, plus free WiFi and flat-screen TVs with satellite channels. Other amenities available to guests include balconies, 24-hour room service, and minibars.
Riu Palace Riviera Maya All Inclusive offers 460 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.
Bathrooms include separate bathtubs and showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a spa tub.
The spa is open daily. Guests under 18 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

Onsite entertainment and activities
Access to onsite clubs
Onsite live performances

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free covered self parking
Limo/town car service

Food and drink

Free buffet breakfast available daily 7 AM–11:00 AM
All buffet and à la carte meals, snacks, and beverages included
6 restaurants and 1 coffee shop/café
5 bars/lounges, 1 swim-up bar and 1 poolside bar
24-hour room service
Coffee/tea in common area(s)

Things to do

18 holes of golf
Beach volleyball
Children's pool
Fitness center
Full-service spa
Kayaking
Nightclub
Outdoor pool
Playground
Sailing
Sauna
Scuba diving
Shopping
Snorkeling
Spa tub
Windsurfing

Family friendly

Children's games
Children's pool
Dry cleaning service
Free children's club
Grocery/convenience store
Outdoor pool
Playground
Snack bar/deli

Conveniences

ATM/banking services
Elevator
Gift shop/newsstand
Grocery/convenience store

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Luggage storage
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

English
Spanish

Business services

Computer station

Outdoors

BBQ grill(s)
Beach loungers
Beachfront location
Garden
Pool sun loungers
Pool umbrellas

Spa

Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - on the beach
Massage/treatment rooms
Reflexology
Sauna
Spa open daily
Spa tub

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible path of travel

More

Beach towels
Designated smoking areas
TV in lobby

Room amenities

Bedroom

Air conditioning (climate-controlled)
Blackout drapes/curtains
Ceiling fan
Linens

Bathroom

Designer toiletries
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Towels

Entertainment

Flat-screen TV
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

Outdoor space

Balcony

More

Connecting rooms available
Electrical adapters/chargers
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
Phone
Separate sitting area
Turndown service

Policies

Check-in

Check-in from 7:00 AM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 28 March 2020 to 31 May 2020 (dates subject to change).
This property is closed from 28 March 2020 to 31 May 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

American Express
Mastercard
Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Riu Palace Riviera Maya
Maya Riviera All Inclusive
Riu Palace Maya
Riu Palace Riviera
Riu Palace Riviera Maya
Riu Palace Riviera Maya All Inclusive
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya Playa del Carmen
Riu Riviera
Riu Riviera Maya Palace
Riu Palace Riviera Maya All Inclusive All-inclusive property
Riu Riviera Maya Inclusive in
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya All Inclusive All-inclusive property

Guest reviews

4.4
Excellent
5 - Excellent
1,096
4 - Good
511
3 - Okay
155
2 - Mediocre
59
1 - Poor
38
4.5
Cleanliness
4.6
Service and Staff
4.1
Amenities
4.2
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was our third time at this resort. I recognized many staff members from previous visits. The resort was clean and well maintained. It was recently remodeled. Rooms more modern than before. Food was good as always, the steak restaurant being our favorite. The one thing that we were disappointed in was the nightly entertainment. There were a few nights that were to our taste, but several more of them not so much. Compared to previous stays, we as a group of four felt the shows were less appealing. The entertainment staff however, were superb as usual. We did feel welcomed and attended to-very well.

Stayed 9 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

with the coronavirus going on later in our stay. the staff was not as attentive as when we first got there. I understand the worry the staff was going thru worrying about layoffs, money from tips etc. We feel so sorry for them and left larger tips and more often. It was the nicest place that we ever stayed at and will be going back there.

Stayed 10 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel room was spacious and clean. Swimming pool is ok but mostly for cocktail people and we are not used. The beach is ok but it was not that easy to use shadow space without sun.

Stayed 7 nights in Mar 2020