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Hotel Riu Lupita - All Inclusive

3.5 star property
An all-inclusive retreat where beautiful scenery meets adventure, offering everything from kayaking to snorkeling alongside delicious meals to rejuvenate the spirit

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Photo gallery for Hotel Riu Lupita - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers - Hotel Riu Lupita - All Inclusive (Playa del Carmen)
Property entrance - Hotel Riu Lupita - All Inclusive (Playa del Carmen)
Lobby - Hotel Riu Lupita - All Inclusive (Playa del Carmen)
Body treatments, beach massages, body scrubs, facials - Hotel Riu Lupita - All Inclusive (Playa del Carmen)
Theater show - Hotel Riu Lupita - All Inclusive (Playa del Carmen)
Hotel Riu Lupita offers an all-inclusive stay with poolside lounging, windsurfing, volleyball, and biking. Enjoy four restaurants with free breakfast buffets and relax at Renova Spa. Free in-room WiFi and multilingual staff help you explore Playacar Golf Club.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Double Room Standard

Minibar, in-room safe, blackout drapes, free WiFi

Double Room Standard

  • 26 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Family Room (U)

Minibar, in-room safe, blackout drapes, free WiFi

Family Room (U)

  • 26 sq m
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Double Room (M)

Minibar, in-room safe, blackout drapes, free WiFi

Double Room (M)

8.0 out of 10
Very good
(21 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Double Room (E)

Minibar, in-room safe, blackout drapes, free WiFi

Double Room (E)

  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Double Room (L)

Minibar, in-room safe, blackout drapes, free WiFi

Double Room (L)

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Family Room (M)

Minibar, in-room safe, blackout drapes, free WiFi

Family Room (M)

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Double Room (B2C-US)

Minibar, in-room safe, blackout drapes, free WiFi

Double Room (B2C-US)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Family Room (B2C-US)

Minibar, in-room safe, blackout drapes, free WiFi

Family Room (B2C-US)

  • 26 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Double Room (B2C-CA)

Minibar, in-room safe, blackout drapes, free WiFi

Double Room (B2C-CA)

  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Family Room (B2C-CA)

Minibar, in-room safe, blackout drapes, free WiFi

Family Room (B2C-CA)

  • 26 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Double Room (C)

Minibar, in-room safe, blackout drapes, free WiFi

Double Room (C)

8.8 out of 10
Excellent
(9 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Family Room (C)

Minibar, in-room safe, blackout drapes, free WiFi

Family Room (C)

  • 26 sq m
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Family Room (L)

Minibar, in-room safe, blackout drapes, free WiFi

Family Room (L)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Family Room (E)

Minibar, in-room safe, blackout drapes, free WiFi

Family Room (E)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Double Room (U)

Minibar, in-room safe, blackout drapes, free WiFi

Double Room (U)

8.0 out of 10
Very good
(43 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Double Room Standard

Minibar, in-room safe, blackout drapes, free WiFi

Double Room Standard

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • Sleeps 4
  • Free WiFi

About the neighborhood

Located near the beach, Hotel Riu Lupita - All Inclusive is in Playacar, a neighborhood in Playa del Carmen. Quinta Avenida and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Traveling with kids? Consider Xaman Ha Aviary and Temazcal Natura. Looking to get your feet wet? Water skiing and sailing adventures can be found near the property. Visit our Playa del Carmen travel guide
Map
Lote Hotelero 1, Manzana 20, Condominios Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Beach
    Playacar Beach
    19 min walk - 1.0 mile
  • Playacar Golf Club
    6 min walk - 0.4 miles
  • Mahi Golf Course
    9 min walk - 0.5 miles
  • Mayan Ruins of Playacar
    14 min walk - 0.8 miles
  • Xaman Ha Aviary
    5 min drive - 2.5 miles

Getting around

  • Cancun Intl. Airport (CUN)
    50 min drive

Restaurants

  • rosa roja
    6 min drive
  • Turquesa
    7 min drive
  • Occidental Allegro
    7 min drive
  • pepe’s food tequila
    6 min drive
  • Don Rafael
    6 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Limo/town car service
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Adelita
  • Cozumel
  • Dante
  • Maria Bonita
  • Tequila

Things to do

  • 3 outdoor pools
  • Basketball
  • Bicycle storage
  • Bicycles
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Playground
  • Shopping
  • Snorkeling
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 23 buildings
  • 3 floors
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Riu Lupita - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Hotel Riu Lupita - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Riu Lupita - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Riu Lupita - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Hotel Riu Lupita - All Inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include windsurfing, snorkeling, kayaking, and more.

Where is Hotel Riu Lupita - All Inclusive located?

This family-friendly Playa del Carmen property is located near the beach, within 1 mi (2 km) of Playacar Golf Club, Centro Maya Shopping Center, and Mahi Golf Course. Quinta Avenida and Playa del Carmen Main Beach are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Riu Lupita - All Inclusive Reviews

8.0

Very Good

8.6

Cleanliness

8.0

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 342 out of 838 reviews
Rating 8 - Good. 244 out of 838 reviews
Rating 6 - Okay. 152 out of 838 reviews
Rating 4 - Poor. 37 out of 838 reviews
Rating 2 - Terrible. 63 out of 838 reviews

Reviews

Verified

8/10 Good

Maria de Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the buffet the first two days was bad but they fixed after we complained to supervisor, the shows and animation staff were great in general we had a great time thanks
Stayed 6 nights in May 2026
Verified

10/10 Excellent

Viacheslav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing! Thank you very much for your service! See you next year!
Stayed 7 nights in Apr 2026
Verified

8/10 Good

Niurka Rosanna Garcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is small, but it has everything you need to have a good time. The entire staff is very attentive and friendly—from the entertainment team to the waiters, bartenders, porters, and the beach shuttle driver. It was a wonderful experience, and I can't wait to return.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not on the water, but they have a 10 minute shuttle that takes you to their beach club that has a restaurant, drinks, beach and pool all with lunge chairs. quiet place with plenty of chairs and room without being crowded at both the hotel and beach club. less kids then at other resorts.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Maggie

Liked: Cleanliness, amenities, property conditions & facilities
Staff was excellent. Food was delicious.
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean staff was great
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Maricela

Liked: Cleanliness, amenities, property conditions & facilities
Everything it’s wonderful from the beginning to the end. Employees always happy and friendly
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Sharron

We didn't stay at Lupita. When we arrived they offered us an upgrade to stay at Riu Tequila. We spent our vacation at Riu Tequila and it was the BEST. Thank you again Riu Lupita for the upgrade.
Stayed 7 nights in Jan 2026
Verified

8/10 Good

brian e

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location, quality and price point if you like a quieter all inclusive experience......as long as you are ok not being on the beach. You can take their free shuttle to their beach access which has free buffet food and drink there or you can walk there in about 30 minutes. The onsite swimming pools appear clean and nice. They have a smaller "quiet" pool which lived up to the name.
Stayed 6 nights in Jan 2026
Verified

8/10 Good

Carrie Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very relaxing. It did not have the variety or quality of food that other riu brand hotels have had, but there was always enough to eat. The mattresses are hard, but the room is clean, spacious and well-maintained. The drinks were good, the shows were cheesy, and there were activities to do. There was always lots to do despite the resort being small. They have the kids club there, but kids would likely be bored. The shuttle to the beach club was convenient, and the drivers are very friendly. It stops at a central location, so you can walk into Playa del Carmen, and then at the pathway down to the beach beside the Riu Palace. Even on March Break, we found enough loungers by the beach (except for one day) and by the quiet pool to sit. There are some pretty cool Mayan ruins along the way, which makes for a nice walk. All in all, we had a nice time.
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Hotel Riu Lupita! The staff was awesome—friendly, attentive, and very accommodating. The hotel was extremely clean, which we really appreciated. We loved the main pool and bar, and there were so many fun activities to enjoy. The beach club was also a highlight with a beautiful setting and delicious food. We enjoyed all the restaurants at the resort. My favorite was the buffet. There was always something new and delicious to choose from at all meals. I do wish they had a late night option to get snacks besides just the bar being open 24/7 for drinks. The only downside was how humid the room felt—everything had a bit of a damp feeling, though we understand that may be due to the climate. The bed was also a bit firm for our liking, but when we requested a mattress topper, they brought one right away and it made a big difference. Overall, we had a fantastic experience and would definitely return—next time maybe earlier in the year when it’s a little less humid!
Stayed 7 nights in Mar 2026
Verified

6/10 Okay

Ti'Shaun Danae

Liked: Cleanliness, property conditions & facilities
If you want a lounge minimal hotel activity experience and don’t mind families being there then this place will be great for you! As a younger solo traveler I found the resort to offer minimal fun activities and found myself going off the resort more often than I expected. Overall not a bad hotel, staff are friendly, rooms are good. I did have a slight issue with the store at the hotel and because of this I missed my shuttle transportation to the airport when checking out, however the staff was kind about it. I was definitely upset about that experience but again overall experience was a 7/10.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, friendly staff, good food .
Stayed 5 nights in May 2024
Verified

10/10 Excellent

mya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Quintasha

Liked: Cleanliness, staff & service, property conditions & facilities
I really had a good time and this was my first international trip and it was wonderful. The staff was helpful and nice. 10/10
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Kevin Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service we had at the front desk to our maid and the guy that filled up our room fridge with beer water pop. The staff was really friendly and helpful. Thanks again Riu Lupita as this was the second time we’ve stayed there. O yes and do go have à la cart Steakhouse. At the beach it’s GREAT
Stayed 7 nights in Sep 2025
Verified

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, staff was excellent. Could have had a bit more entertainment but overall great stay and would use Riu again!
Stayed 4 nights in Apr 2025
Verified

8/10 Good

SHERRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay the staff was super friendly. Although, the property bed was more on the firm stiff side and the shower temperature was set on cool vs hot. The bathroom sink got more hotter than the shower which I found odd. However, wouldn’t mind going back as everything was organized down to the beach transportation.
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
We had an all around good trip. We really enjoyed the beach club and how safe our items were when we left them on our chairs.
Stayed 7 nights in Feb 2025
Verified

6/10 Okay

Alvaro

Disliked: Amenities
Its an ok hotel, solid 3 stars but definitely not a 5 star hotel, beach access sucks, you have to the a bus there, drinks were terrible, staff was nice
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Courtney Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great drinks, good enterimant
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

BRUNO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL INCLUSIVE PROPOSAL PERFECT HOTEL AND ARE VERY GOOD BEACH VERY GOOD
Stayed 3 nights in Aug 2023
Verified

4/10 Poor

CJ

Disliked: Amenities, property conditions & facilities
Most of the staff were very nice. There were a few bartenders who mocked me for my Spanish speaking efforts. The beds were rock hard, like sleeping on the floor. The food options between breakfast and dinner were VERY limited. The wildlife on property was a nuisance—an infestation if you will. There is a shuttle to the beach, that runs every 30 minutes, so that was nice.
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 7 nights in Jan 2024
Verified

6/10 Okay

Brenda s

Liked: Cleanliness, property conditions & facilities
Small resort. Very nice main pool
Stayed 7 nights in Feb 2024