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Playacar Palace All Inclusive

4.5 star property
Luxury property on the beach, with outdoor pool

Choose dates to view prices

Located near Playa del Carmen Maritime Terminal and Main Beach, Playacar Palace All Inclusive offers a white sand beach, a pool with swim-up bar, spa treatments like hydrotherapy and manicures/pedicures, three restaurants, breakfast included, and on-site shopping.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Walk Out Suite Ocean Front - Kids & Teens Free

Superior Walk Out Suite Ocean Front - Kids & Teens Free | Premium bedding, free minibar, in-room safe, desk

Superior Walk Out Suite Ocean Front - Kids & Teens Free

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, desk

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Furnished patio
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Pillow menu
Blackout drapes/curtains
2 bedrooms
  • 49 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Partial Ocean View - Book 4 nights, Get 2 Free nights at Punta Cana

Premium bedding, free minibar, in-room safe, desk

Superior Deluxe Partial Ocean View - Book 4 nights, Get 2 Free nights at Punta Cana

Highlights

Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
Designer toiletries
Bathrobes
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Premium bedding, free minibar, in-room safe, desk

Superior Deluxe Ocean View - Kids & Teens Free

8.0 out of 10
Very good
(9 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Premium bedding
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Superior Governor Suite Ocean View - King Size Bed

Highlights

Furnished patio
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Pillow menu
Premium bedding
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

Superior Deluxe Honeymoon Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Superior Deluxe Honeymoon Suite Ocean View - King Size Bed

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free minibar items
LED TV
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 49 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Partial Ocean View - Kids & Teens Free

Superior Deluxe Partial Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, desk

Superior Deluxe Partial Ocean View - Kids & Teens Free

9.2 out of 10
Wonderful
(18 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Premium bedding
  • 49 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Map
Playa del Carmen, QROO

What's nearby

  • Playa del Carmen Maritime Terminal - 2 min walk - 0.1 miles
  • Quinta Avenida - 3 min walk - 0.2 miles
  • Playacar Beach - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Mamitas Beach - 19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Carl’s jr Playa - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Los Aguachiles - ‬3 min walk
  • ‪Madremia - ‬5 min walk
  • ‪Aereo Café Bar - ‬4 min walk

About this property

Playacar Palace All Inclusive

Luxury all-inclusive property near Quinta Avenida
Close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Playacar Palace All Inclusive provides free full breakfast, a swim-up bar, and a poolside bar. With amenities like a beachfront location and sun loungers, this property is the perfect place to soak up the sun. Indulge in hydrotherapy, a body treatment, and a body wrap at Awe Spa, the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Yoga classes and fitness classes are offered at the gym; Playacar Palace All Inclusive also has a terrace, shopping on site, and a garden. In addition to a playground and a hair salon, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
Other perks include:
  • An outdoor pool and a children's pool, along with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • A roundtrip airport shuttle (surcharge), luggage storage, and tour/ticket assistance
  • Smoke-free premises, free newspapers, and beach towels
  • Guest reviews say great things about the helpful staff and walkable location
Room features
All 201 rooms feature comforts such as private indoor hot tubs and 24-hour room service, in addition to perks like premium bedding and laptop-compatible safes.
More amenities include:
  • Jetted tubs, designer toiletries, and hair dryers
  • 21-inch LED TVs with premium channels
  • Coffee/tea makers, daily housekeeping, and desks

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Dining availability limited at one or more venues

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

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  • Hot Tub
  • Breakfast included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 21-inch LED TV with premium cable/satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Guests who book a Honeymoon rate plan must present a valid marriage certificate issued less than 1 year prior to travel to receive the promotional benefits. The hotel reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 49 per person (roundtrip)
  • Airport shuttle fee per child: USD 49 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.
Property Registration Number 008-007-000964/2025

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the hot tub
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Playacar Palace
Palace Playacar
Playacar All Inclusive
Playacar Palace
Playacar Palace All Inclusive
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico
Playacar Palace All Inclusive Playa del Carmen
Playacar Palace Playa del Carmen
Playacar Palace All Inclusive All-inclusive property
car Inclusive inclusive prope

Frequently asked questions

Does Playacar Palace All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Playacar Palace All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Playacar Palace All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Playacar Palace All Inclusive?

Check-out is at noon.

Does Playacar Palace All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 49 per person applies.

Are there all-inclusive benefits at Playacar Palace All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include aerobics classes, dance classes, yoga classes, and more.

Where is Playacar Palace All Inclusive located?

Nestled on the beach, this Playacar property is just steps from Paseo del Carmen and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Quinta Avenida are also within 10 minutes.

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Playacar Palace All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 627 out of 1000 reviews
Rating 8 - Good. 226 out of 1000 reviews
Rating 6 - Okay. 68 out of 1000 reviews
Rating 4 - Poor. 37 out of 1000 reviews
Rating 2 - Terrible. 42 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt very comfortable and the property is extremely clean. The restaurants are beautiful with great food. The pool is so much fun. We thoroughly enjoyed our stay and will be back.
Stayed 5 nights in Aug 2025

10/10 Excellent

Joie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 4 nights in Sep 2025

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of our best family vacation yet. Great options for food. Place was very clean and thr staff were very helpful.
Stayed 5 nights in Jul 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is outstanding and very nice people. Check in to check out was perfect. Beautiful room. Food was excellent. Definitely more upscale buffet. Very attentive service even in buffet. We loved it. I recommend it.
Stayed 1 night in Aug 2025

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
I like that recruiting for time share don’t bother you like an another resorts. And the facilities were very nice.
Stayed 5 nights in May 2025

10/10 Excellent

Alejandra

Liked: Cleanliness, amenities, property conditions & facilities
The dining options were amazing at Playacar, from the Buffet to the restaurants. The standout for us was the Madremia restaurant. The servers were so knowledgeable and provided amazing options. The mixologists at the restaurant were next level!
Stayed 5 nights in May 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Clean,safe all around a very nice place
Stayed 7 nights in Mar 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and access to nice beach(es). Staff are amazing and so friendly 😉 Buffet was ok. Really enjoyed our vacation
Stayed 8 nights in Jan 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay there. Staff was super nice !
Stayed 3 nights in Aug 2024

10/10 Excellent

Shalem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Playacar Palace! Room was lovely- we got an upgrade to full ocean view. Staff is amazing, so friendly and accommodating. Food is delicious- my only note would be I wish the buffet was open every night, sometimes a dress up dinner is too much. Pool is fun, activity directors are great. I do wish they had more night life- things are pretty quiet by 10 pm. There was some impact from the seaweed problems in the area, but the hotel had workers/ trucks out there every morning working like crazy to clear the beach. By the end of the week it was much better. It is out of their control, unfortunately, but they are on top of it. My family went on many excursions and this is a great location for a home base for adventures- or if chilling by the pool is your thing, it’s great for that too! I feel like it’s smaller than some resorts, but I liked that! Highly recommend!
Stayed 7 nights in Aug 2025

2/10 Terrible

Yuan

Liked: Cleanliness
Disliked: Property conditions & facilities
Bad smell, resort credits is a scam, they charge you 18% service fee from credit card, everything is over priced. aggressive sells on packages
The beach has piles of rotten seaweeds. The whole hotel smells like bad eggs
Stayed 5 nights in Jun 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location but most important it is the staff is so polite and welcoming all the time. I hope that in the description of the oceanview rooms, they would mention if balcony is part of the room. The beach is getting eroded but it is not hotel problem but climate result. Love the staff, the quiet ambience, shows at night time and walk around hotel. The food in the restaurants was fantastic
Stayed 5 nights in Apr 2025

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn't our first time at the Palace Resorts and it definitely won't be our last. Everything - service, food, staff - at the hotel was amazing. We had such a lovely time here Strongly recommend.
Stayed 8 nights in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great food and service!

I’ve stayed at a few different all-inclusive places on the Riviera Maya and when it comes to food and services, Playacar Palace was top of the list. Pros: Smaller size all-inclusive A-la-Carte restaurants food and service top notch Cafe has delicious treats and drinks Beach restaurant has delicious menu and a pizza oven outside Drinks aren’t too watered down Staffs are amazing! All rooms have some sort of view of the ocean (We stayed in the walkout suite oceanfront and it was amazing!) Near 5th Ave shopping area Near Cozumel Ferry Family friendly Cons: Buffet options were good but lacks variation from day to day Only one single pool that stretched from the kiddie pool to the pool bar Even though beachfront but depending on the season is covered in seaweed and can’t really be enjoyed. (I commend all the hard workers who start their day trying to clear the beach of the seaweed but Mother Nature always prevail) Overall, I would highly recommend this resort and will definitely stay again but maybe when it’s not seaweed season 😂
Walkout oceanfront suite
Good size drink that’s not too watered down. Rum punch
Stayed 4 nights in Jul 2025

10/10 Excellent

GURURAJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility. Excellent customer service.
Stayed 4 nights in Dec 2024

8/10 Good

Antoine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Beautiful beach. Good variety of food. Nice staff. The rooms are slightly dated and the shower had some mould. I would not say it’s a 5 star hotel but perhaps 4.
Stayed 3 nights in Nov 2024

10/10 Excellent

Deborah L

Staff was awesome
Stayed 8 nights in Jan 2024

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the workers were some of the nicest people i have ever met and the resort was very clean. 10/10 experience
Stayed 4 nights in Jul 2024

10/10 Excellent

Nayle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property the only issue was the beach which is small , very close to playa del Carmen pier and full of algae,also we couldn’t enjoy at one of the top restaurants since was booked and we couldn’t go with kids . Other than that everything was amazing , personnel very helpful, the coffee in the small cafe at the entrance was amazing as well as the crepes, in the main dinning we were well care by the restaurant manager , he prepared a taco night and parrillada night for my group , hotel is less than a block away from 5th Ave in Playa del Carmen shopping street. In summary , strongly recommend
Stayed 6 nights in Mar 2025

8/10 Good

Yana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great, however the salespeople at the hotel were really annoying by pushing to buy the packages for upcoming vacaiton
Stayed 7 nights in Aug 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time with our kiddos and loved the playroom option! So handy!!!
Stayed 6 nights in Apr 2024

10/10 Excellent

tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is what made this property more than wonderful! Every single staff member was so kind & attentive. Loved each one. Also so clean our room the whole hotel. Food was great. Definitely recommend
Stayed 4 nights in May 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 5 nights in Jan 2024

8/10 Good

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, a one block walk to the mall and 5 th avenue. The beach and the water were beautiful although high tide kept us off it often. The food was great, restaurants booked up early though so we didn’t try them all.
Stayed 6 nights in Dec 2023

10/10 Excellent

Marwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked most about the resort was that it was smaller so everything was so accessible. The food was fantastic especially at the a la carte restaurants as well as the pool side restaurant. The beach was incredible. The one thing that I wasn't a fan of was the diamond members being able to reserve pool side chairs and umbrellas and sometimes not showing up until noon or not showing up at all. Also, the only thing that was missing at the breakfast buffet was a toaster. Ither than that, everything was great. I would definitely return in a heartbeat. Also, the palace resorts app made any request so easy and staff were very prompt.
Stayed 7 nights in Jan 2025

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