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Palmaïa-The House of AïA: All Inclusive Wellness Resort

5.0 star property
Luxury resort on the beach, with 6 outdoor pools

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Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

View from property
Property video
Coffee shop
6 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas, pool umbrellas
Body treatments, hydrotherapy, aromatherapy, hot stone massages

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking included

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Family King Suite Ocean View

Family King Suite Ocean View | 1 bedroom, premium bedding, free minibar, in-room safe

Family King Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Ceiling fan
Separate bedroom
  • 50 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Family Master Suite

1 bedroom, premium bedding, free minibar, in-room safe

Family Master Suite

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Ceiling fan
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for King Suite Ocean View

King Suite Ocean View | 1 bedroom, premium bedding, free minibar, in-room safe

King Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Ceiling fan
Separate bedroom
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Suite Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

Queen Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Ceiling fan
Separate bedroom
  • 50 sq m
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for King Suite with Bathtub Ocean view

1 bedroom, premium bedding, free minibar, in-room safe

King Suite with Bathtub Ocean view

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Ceiling fan
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Bathtub

King Suite with Bathtub | 1 bedroom, premium bedding, free minibar, in-room safe

King Suite with Bathtub

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Ceiling fan
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family King Suite

1 bedroom, premium bedding, free minibar, in-room safe

Family King Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Ceiling fan
Separate bedroom
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Queen Suite

Queen Suite | 1 bedroom, premium bedding, free minibar, in-room safe

Queen Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Ceiling fan
Separate bedroom
  • 50 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Master Suite Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

Family Master Suite Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Ceiling fan
  • 66 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for King Suite

King Suite | 1 bedroom, premium bedding, free minibar, in-room safe

King Suite

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Ceiling fan
Separate bedroom
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Suite Master

1 bedroom, premium bedding, free minibar, in-room safe

Quadruple Suite Master

  • Sleeps 2
  • 1 Double Bunk Bed and 1 Queen Bed

View all photos for Triple Suite Deluxe

1 bedroom, premium bedding, free minibar, in-room safe

Triple Suite Deluxe

  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Quadruple Suite Deluxe

1 bedroom, premium bedding, free minibar, in-room safe

Quadruple Suite Deluxe

  • Sleeps 4
  • 1 Double Bunk Bed and 1 Queen Bed

View all photos for Double Suite Deluxe

1 bedroom, premium bedding, free minibar, in-room safe

Double Suite Deluxe

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Suite Deluxe

1 bedroom, premium bedding, free minibar, in-room safe

Double Suite Deluxe

  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Suite Deluxe With Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

Triple Suite Deluxe With Ocean View

  • Ocean view
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Double Suite Deluxe With Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

Double Suite Deluxe With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Suite Deluxe With Ocean View

Bathroom | Designer toiletries, hair dryer, bathrobes, slippers

Double Suite Deluxe With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Quadruple Suite Deluxe With Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

Quadruple Suite Deluxe With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bunk Bed

View all photos for Quadruple Suite Master With Ocean View

Bathroom | Designer toiletries, hair dryer, bathrobes, slippers

Quadruple Suite Master With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed and 1 Double Bunk Bed

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About the neighborhood

Map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Beach - 2 min walk - 0.1 miles
  • Xplor Theme Park - 8 min drive - 3.5 miles
  • Quinta Avenida - 8 min drive - 2.5 miles
  • Playa del Carmen Maritime Terminal - 8 min drive - 2.5 miles
  • Xcaret Eco Theme Park - 13 min drive - 4.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬7 min walk
  • ‪Rosa Roja - ‬18 min walk
  • ‪El Gaucho Steakhouse - ‬15 min walk
  • ‪Cupcake Cafe - ‬9 min walk
  • ‪RIU Yucatan - ‬17 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Luxury all-inclusive resort near Xaman Ha Aviary
Located close to Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal, Palmaïa-The House of AïA: All Inclusive Wellness Resort provides 2 swim-up bars, a beach bar, and a terrace. With a white sand beach, beachfront dining, and free beach cabanas, this resort is the perfect place to soak up some sun. Treat yourself to a facial, a deep-tissue massage, or a body treatment at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, brunch, dinner, and Mediterranean cuisine. Yoga classes are offered at the health club; other things to do include beach yoga. Stay connected with free in-room WiFi, and guests can find other amenities such as designer stores on site and a coffee shop/cafe.
Other perks include:
  • 6 outdoor pools and a children's pool, with 2 swim-up bars, free cabanas, and sun loungers
  • Free self parking
  • Free bicycle rentals, a free beach club on site, and supervised childcare (surcharge)
  • A 24-hour front desk, beach umbrellas, and concierge services
  • Guest reviews give top marks for the helpful staff and first-rate property condition
Room features
All 234 rooms feature comforts such as 24-hour room service and free international calls, as well as thoughtful touches like premium bedding and pillow menus.
More conveniences in all rooms include:
  • Baby baths, art supplies, and childcare services
  • Designer toiletries and hair dryers
  • 50-inch Smart TVs with digital channels
  • Furnished balconies or patios, wardrobes/closets, and separate sitting areas

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Eolo Beach Club
  • LEK
  • MAR DE OLIVO
  • SU CASA
  • UME

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach yoga
  • Children's pool
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Paddleboard

Family friendly

  • 6 outdoor pools
  • Art supplies
  • Baby bath
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • 7 buildings
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2019
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Children under 4 years old are not permitted.
This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 4 years old are not permitted.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Frequently asked questions

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a pool?

Yes, this property has 6 outdoor pools and a children's pool. Pool access is from 8:00 AM–8:00 PM.

Is Palmaïa-The House of AïA: All Inclusive Wellness Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Self parking is free at this property.

What time is check-in at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, the property is all-inclusive. All food and beverages are included, and activities include yoga classes.

Where is Palmaïa-The House of AïA: All Inclusive Wellness Resort located?

Nestled on the beach, this Playacar resort is within 3 mi (5 km) of Piste Cyclable sur Paseo Xaman-Ha, Xaman Ha Aviary, and Playa del Carmen Maritime Terminal. Quinta Avenida is 2.3 mi (3.7 km) away.

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Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 464 out of 510 reviews
Rating 8 - Good. 29 out of 510 reviews
Rating 6 - Okay. 8 out of 510 reviews
Rating 4 - Poor. 7 out of 510 reviews
Rating 2 - Terrible. 2 out of 510 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Atmore

Liked: Cleanliness, amenities, property conditions & facilities
Best place in the world
Stayed 4 nights in May 2025

10/10 Excellent

PREETIE

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 4 nights in Jan 2025

8/10 Good

heba

Liked: Cleanliness, amenities, property conditions & facilities
Food was ok
Stayed 3 nights in May 2025

10/10 Excellent

Inci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this resort is wonderful
Stayed 4 nights in Apr 2025

10/10 Excellent

Carl David

Liked: Amenities
High quality hotel, impeccable rooms, secluded beach, quiet with no parties around. Sophisticated people
Stayed 7 nights in May 2025

8/10 Good

Tatyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort but absolutely no nighttime entertainment and limited restaurant options.
Stayed 4 nights in Apr 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an incredible stay at Palmaia. From the staff, to the room, restaurants and amenities everything was absolutely amazing. I went by myself and it was very resourcing. Lots of activities such as breathing session, yoga, meditation, gym and spa treatments that are out of this world. The food was terrific and the mocktail list is spectacular. I would recommend without hesitation as a solo traveller, friends or couple. I find it might be a little boring for the kids (depending on your kids!) Enjoy!
Stayed 3 nights in May 2025

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. The staff, the spa, the rituals, the layout etc. it’s wonderfully quiet with some dance options in the evening. Only thing is there should be just a few more meat options for us carnivores. Everything else was bliss
Stayed 5 nights in May 2025

10/10 Excellent

Palak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay with beautiful staff!
Stayed 5 nights in Feb 2025

10/10 Excellent

Meagan B

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful. Top 20 hotels I’ve ever stayed in.
Stayed 4 nights in Apr 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an incredible place!
Stayed 5 nights in Feb 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The trip was amazing and I can’t wait to plan my next trip there
Stayed 3 nights in Feb 2025

8/10 Good

Bernardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Made for plant-based diet people.
Stayed 4 nights in Apr 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a relaxing vacation. The ocean views and beach were amazing.
Stayed 10 nights in Jan 2025

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 4 nights in Mar 2025

10/10 Excellent

Swapnil

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely love the experience and hospitality 10/10
Stayed 3 nights in Feb 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a magical weekend. The amenities, the food, the staff, the setting. All wonderful for peace and rest
Stayed 4 nights in Mar 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice vegan all inclusive resort. The vegan foods are better than I expected and there are enough non vegan meals or substitutions.
Stayed 3 nights in Feb 2025

10/10 Excellent

vedat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best resort ever
Stayed 5 nights in Dec 2024

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, healthy food, super friendly and helpful staff, a variety of daily activities and all an around great experience!
Stayed 5 nights in Dec 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Loved all the wonderful vegan food, pristine beach, excellent staff, beautiful oceanview rooms and wellness activities. Going back for sure!
Stayed 10 nights in Dec 2024

10/10 Excellent

kinjal

Great property clean great staff great for solo women travelers
Stayed 2 nights in Dec 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic service and amenities.
Stayed 5 nights in Dec 2024

10/10 Excellent

Meghna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing piece of paradise. Outstanding service and food. We will most def be back
Stayed 3 nights in Jan 2025

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful magical place, will be returning back.