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Palmaïa-The House of AïA: All Inclusive Wellness Resort

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Exterior - Palmaïa-The House of AïA: All Inclusive Wellness Resort (Playa del Carmen)
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Beach bar - Palmaïa-The House of AïA: All Inclusive Wellness Resort (Playa del Carmen)
Body treatments, hydrotherapy, aromatherapy, hot stone massages - Palmaïa-The House of AïA: All Inclusive Wellness Resort (Playa del Carmen)
Premium bedding, free minibar, in-room safe, blackout drapes - Palmaïa-The House of AïA: All Inclusive Wellness Resort (Playa del Carmen)
Luxury
5.0 star property
9.8

Exceptional

Serene beachfront sanctuary

Jungle-inspired architecture creates magical spaces for wellness rituals beside pristine pools. The beach club offers swimmable shoreline with cabanas and attentive staff. Evenings feature sunset DJ sessions and plant-based cuisine at restaurants between ocean and forest.

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Queen Suite

Queen Suite | Premium bedding, free minibar, in-room safe, blackout drapes

Queen Suite

10.0 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

View all photos for Family King Suite

Premium bedding, free minibar, in-room safe, blackout drapes

Family King Suite

10.0 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed
  • Free WiFi

View all photos for Family Master Suite

Premium bedding, free minibar, in-room safe, blackout drapes

Family Master Suite

  • Garden view
  • 66 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for King Suite

Premium bedding, free minibar, in-room safe, blackout drapes

King Suite

10.0 out of 10
Exceptional
(12 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family King Suite Ocean View

Family King Suite Ocean View | Premium bedding, free minibar, in-room safe, blackout drapes

Family King Suite Ocean View

  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed
  • Free WiFi

View all photos for King Suite Ocean View

King Suite Ocean View | Premium bedding, free minibar, in-room safe, blackout drapes

King Suite Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for King Suite with Bathtub Ocean view

Premium bedding, free minibar, in-room safe, blackout drapes

King Suite with Bathtub Ocean view

9.4 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Queen Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Queen Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

View all photos for Family Master Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Family Master Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 66 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Swim Out King Suite with Bathtub

Premium bedding, free minibar, in-room safe, blackout drapes

Swim Out King Suite with Bathtub

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Meditation Suite

Premium bedding, free minibar, in-room safe, blackout drapes

Meditation Suite

  • Garden view
  • 66 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Meditation Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Meditation Suite Ocean View

  • Sea view
  • 66 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Swim Out Meditation Suite

Premium bedding, free minibar, in-room safe, blackout drapes

Swim Out Meditation Suite

  • 66 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Swim Out Family Master Suite

Premium bedding, free minibar, in-room safe, blackout drapes

Swim Out Family Master Suite

  • 66 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Swim Out Queen Suite

Swim Out Queen Suite | Premium bedding, free minibar, in-room safe, blackout drapes

Swim Out Queen Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Located in Playacar, a neighborhood in Playa del Carmen, Palmaïa-The House of AïA: All Inclusive Wellness Resort is near theme parks and on the beach. Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida. Traveling with kids? Don't miss Xaman Ha Aviary. Visit our Playa del Carmen travel guide
Map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Beach
    Playacar Beach
    1 min walk - 0.1 miles
  • Quinta Avenida
    Quinta Avenida
    9 min drive - 3.1 miles
  • Piste Cyclable sur Paseo Xaman-Ha
    19 min walk - 1.0 mile
  • Mahi Golf Course
    4 min drive - 1.4 miles
  • Playacar Golf Club
    6 min drive - 2.0 miles

Getting around

  • Cancun Intl. Airport (CUN)
    57 min drive

Restaurants

  • rosa roja
    18 min walk
  • Viva Wyndham Maya
    5 min drive
  • Blue Moon Beach Bar Sandos Select Club
    7 min walk
  • Cupcake Cafe
    9 min walk
  • Turquesa
    5 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Eolo Beach Club
  • LEK
  • MAR DE OLIVO
  • SU CASA
  • UME

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach yoga
  • Children's pool
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Paddleboard

Family friendly

  • 6 outdoor pools
  • Art supplies
  • Baby bath
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • 7 buildings
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2019
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Children under 10 years old are not permitted.
This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 10 years old are not permitted.

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a pool?

Yes, this property has 6 outdoor pools and a children's pool. Pool access is from 8:00 AM–8:00 PM.

Is Palmaïa-The House of AïA: All Inclusive Wellness Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, the property is all-inclusive. All food and beverages are included, and activities include yoga classes.

Where is Palmaïa-The House of AïA: All Inclusive Wellness Resort located?

Nestled on the beach, this Playacar property is within 3 mi (5 km) of Piste Cyclable sur Paseo Xaman-Ha, Xaman Ha Aviary, and Playa del Carmen Maritime Terminal. Quinta Avenida is 2.3 mi (3.7 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

9.8

Exceptional

10

Cleanliness

10

Location

9.8

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 585 out of 643 reviews
Rating 8 - Good. 35 out of 643 reviews
Rating 6 - Okay. 10 out of 643 reviews
Rating 4 - Poor. 9 out of 643 reviews
Rating 2 - Terrible. 4 out of 643 reviews

Reviews

Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional customer service, with creative and delicious vegan food There are fish, beef, shrimp and chicken options which can be substituted The meditation, sound immersion, movement and art classes are very good and helped us unplug from work and stress. This is our second visit and …. Likely will return again.
Stayed 5 nights in Jun 2026
Verified

10/10 Excellent

Catrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely home away from home & worth every penny. If you want to he treated like royalty you should definitely book this resort.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Sandeesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and staff here are out of this world. They go above and beyond- the nomadic guides are available to help with all your questions via text. Danny and Fernando at the pool were awesome. Luis and Carlos and everyone at the restaurants does an amazing job! The food is great! There is something for everyone at every meal- you will find your favorites at every restaurant. Best experience at a Mexican resort in my 20 plus years of traveling there- definitely the best all inclusive experience! BTW if you like wine and martinis- this place does both very well! The vibes are calm and Plantissa was my daughter's favorite. Already planning our return visit!
Stayed 6 nights in May 2026
Verified

8/10 Good

clarissa

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location, variety of restaurants, lush surroundings in jungle
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities
Rooms were spotless and staff great
Stayed 12 nights in Jan 2026
Verified

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palmaia never disappoints; it is quite like paradise in every way imaginable. The property itself is stunning, as are the accommodations. Every room faces the beach, and you can hear the tide even with the sliding door to your room closed. The rooms are immaculate and contribute to the Zen quality of the resort. The food is absolutely delicious. We have stayed here now four times, and the quality of the food is unwavering. Alas, we do have one complaint, which is they now include animal options for those who are not plant-based. But we believe this is so the owner can remain solvent, so it is a price we are willing to pay to sustain this beautiful place. The rituals, classes, and spa treatments, and the incredible people who take care of you doing your stay are the icing on the cake. If you are considering, do it! It is well worth it!
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our vacation was PERFECT in every way! This resort is amazing! Set within a jungle next to the ocean! The food was amazing- the service was always EXCELLENT- the staff was VERY ATTENTIVE- and our Nomadic Guides (Oscar and Andre) we're very helpful with any of our questions. We will BE BACK!!!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Tina

Liked: Cleanliness, amenities, property conditions & facilities
This is more than just a resort, this is a spiritual experience in a luxurious, beautiful setting
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean was visible from my room. Everything was just perfect. Highly recommended
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Frank

Liked: Cleanliness, property conditions & facilities
Everything was perfect. The property is immaculate and the food is excellent. This is our second time at Palmaia, and it’s just as great as our first time.
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Lidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only wellness resort I've ever been to but it was amazing and relaxing. The staff was AMAZING. The scenery and rooms was absolutely beautiful as well as the amenities. The only downfall for me was i got food poisoning on the last day of my trip. 24 hours of diarrhea and vomiting. The staff insisted it was because the fermented foods but i assured them kimchi was not new to my diet nor plant based foods. I was offered a ride to the pharmacy to purchase a small bottle of pepto for $20. Besides that inconvenience the trip was great.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. Clean, friendly staff, the best food- I can’t say enough good things about this place!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Joseph Thomas Grappone

Liked: Cleanliness, amenities, property conditions & facilities
The Resort was beautiful. Staff was friendly and service was excellent. Food was amazing, did not have a bad meal. Overall excellent experience, we will be returning
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Raven

Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort, well worth the hype and the price. The only sad thing is they don't allow kids under 4 so we can't come back for four years since I'm pregnant. Other than that it's perfect. Food, staff, amenities are great!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service and food
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Rupa

Liked: Cleanliness, amenities, property conditions & facilities
This resort exceeded our expectations. Food is Michelin quality, wellness programs led by experienced teachers, outstanding service at the restaurants, clean rooms, beautiful white sand beaches. 10 on 10!!
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Marie

Liked: Cleanliness, property conditions & facilities
This place was a dream. Beautiful location, incredibly friendly staff, delicious food. Rooms were lovely and clean. Multiple pools, wonderful activities. Can’t wait to go back!
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful resort with great food, amenities and five star service.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous all inclusive resort with delicious, healthy, vegan food. Excellent service and friendly staff. Beautiful location and amenities. Interesting classes.
Dinner at Ume restaurant
Beach
Sunrise
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Palak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay with beautiful staff!
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a relaxing vacation. The ocean views and beach were amazing.
Stayed 10 nights in Jan 2025
Verified

10/10 Excellent

Vaidehi

Liked: Cleanliness, amenities, property conditions & facilities
The food, the service, the environment, the activities, truly all a 10/10. Couldn’t have asked for a more perfect vacation because they simply did it all.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Egle

Liked: Cleanliness, staff & service, property conditions & facilities
Serene surroundings, excellent service.
Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

kinjal

Great property clean great staff great for solo women travelers
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Alicia

Liked: Cleanliness, amenities, property conditions & facilities
This was the best resort I've ever stayed at for so many reasons. Forget your worries, disconnect, and enjoy everything palmaia has to offer. If you value quality good rather than quantity, healthy food over heavy, whole foods over processed, this place is for you! The rooms are all ocean view and the whole resort is walkable. I had such memorable classes here and the personal concierge services was a nice touch and way for us to feel connected all through the week. Already planning my next visit!! Shoutout to my nomadic guide Oscar for everything he did to make our stay even better
Stayed 7 nights in Nov 2025