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Palmaïa-The House of AïA: All Inclusive Wellness Resort

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Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

A beach view with a statue, a thatched umbrella, and lush greenery. - Palmaïa-The House of AïA: All Inclusive Wellness Resort (Playa del Carmen)
Property video
A beach with a pool, a wooden structure, and lush greenery. - Palmaïa-The House of AïA: All Inclusive Wellness Resort (Playa del Carmen)
A covered outdoor seating area with wicker furniture, a sofa, and hanging lights, overlooking a beach with palm trees and the ocean. - Palmaïa-The House of AïA: All Inclusive Wellness Resort (Playa del Carmen)
An arched entrance labeled "Atlantis" with a stone pathway leading to a wooden bench and a table with a decorative bowl. - Palmaïa-The House of AïA: All Inclusive Wellness Resort (Playa del Carmen)
Luxury
5.0 star property
9.8

Exceptional

Serene beachfront sanctuary

Jungle-inspired architecture creates magical spaces for wellness rituals beside pristine pools. The beach club offers swimmable shoreline with cabanas and attentive staff. Evenings feature sunset DJ sessions and plant-based cuisine at restaurants between ocean and forest.

Popular amenities

  • Parking included
  • Free WiFi

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Quadruple Suite Deluxe

A hotel room with a bed, a desk, and a balcony with a view of palm trees.

Quadruple Suite Deluxe

  • 60 sq m
  • Sleeps 4
  • 1 Double Bunk Bed and 1 Queen Bed

View all photos for Quadruple Suite Master

A hotel room with a large bed, a desk, and a balcony with outdoor furniture.

Quadruple Suite Master

  • 77 sq m
  • Sleeps 2
  • 1 Double Bunk Bed and 1 Queen Bed

View all photos for Double Suite Deluxe

Premium bedding, minibar (free items), in-room safe, blackout drapes

Double Suite Deluxe

  • 60 sq m
  • Sleeps 2
  • 1 Queen Bed

Family Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

Family Suite, 1 King Bed, Ocean View

  • Sleeps 4
  • 1 King Bed

Family Suite (Master)

  • Sleeps 4
  • 1 King Bed

Family Suite, Ocean View (Master)

  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Ocean View

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Bathtub, Ocean View

  • Sleeps 2
  • 1 King Bed

Suite (Meditation)

  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (Meditation)

  • Sleeps 2
  • 1 King Bed

Suite, 2 Queen Beds

  • Sleeps 3
  • 2 Queen Beds

Suite, 2 Queen Beds, Ocean View

  • Sleeps 3
  • 2 Queen Beds

Family Suite (Swim Out, Master)

  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Bathtub (Swim Out)

  • Sleeps 2
  • 1 King Bed

Suite (Swim Out, Meditation)

  • Sleeps 2
  • 1 King Bed

Suite, 2 Queen Beds (Swim Out)

  • Sleeps 3
  • 2 Queen Beds

About the neighborhood

Located in Playacar, a neighborhood in Playa del Carmen, Palmaïa-The House of AïA: All Inclusive Wellness Resort is near theme parks and on the beach. Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida. Don't miss out on a visit to Xaman Ha Aviary. Visit our Playa del Carmen travel guide
View more Resorts in Playa del Carmen
Map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • A sandy beach with palm trees, beach chairs, and a lifeguard tower.
    Playacar Beach
    1 min walk - 0.1 miles
  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    11 min drive - 3.1 miles
  • A coastal resort with clear blue waters, a rocky shoreline, and thatched-roof buildings.
    Xcaret Eco Theme Park
    15 min drive - 5.5 miles
  • Piste Cyclable sur Paseo Xaman-Ha
    19 min walk - 1.0 mile
  • Mahi Golf Course
    5 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN)
    57 min drive

Restaurants

  • Viva Wyndham Maya
    5 min drive
  • rosa roja
    18 min walk
  • Turquesa
    5 min drive
  • Cupcake Cafe
    9 min walk
  • Blue Moon Beach Bar Sandos Select Club
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Eolo Beach Club
  • LEK
  • MAR DE OLIVO
  • SU CASA
  • UME

Things to do

  • 24-hour health club
  • 6 outdoor pools
  • Beach yoga
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Paddleboard

Family friendly

  • 6 outdoor pools
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • 7 buildings
  • At least 80% organic food
  • Built in 2019
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Children under 10 years old are not permitted.

This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 10 years old are not permitted.
Property Registration Number 008-007-006281/2025

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a pool?

Yes, this property has 6 outdoor pools. Pool access is from 8:00 AM–8:00 PM.

Is Palmaïa-The House of AïA: All Inclusive Wellness Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, the property is all-inclusive. All food and beverages are included, and activities include yoga classes.

Where is Palmaïa-The House of AïA: All Inclusive Wellness Resort located?

Nestled on the beach, this Playacar property is within 3 mi (5 km) of Piste Cyclable sur Paseo Xaman-Ha, Xaman Ha Aviary, and Playa del Carmen Maritime Terminal. Quinta Avenida is 2.3 mi (3.7 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

9.8

Exceptional

10

Cleanliness

10

Location

9.8

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 611 out of 670 reviews
Rating 8 - Good. 35 out of 670 reviews
Rating 6 - Okay. 11 out of 670 reviews
Rating 4 - Poor. 9 out of 670 reviews
Rating 2 - Terrible. 4 out of 670 reviews

Reviews

Verified review

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful and relaxing wellness resort. The staff is wonderful, the rooms are large and extremely well done, the food was much better than most all inclusive options (amazing for vegans but options for non vegans as well). The big stand out here is the spa. The spa in the middle of the jungle is unlike anything I’ve experienced. Although expensive the spa is worth every penny. Can’t wait to return.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Especially for solo travelers or a girls trip. Went with a friend and we had a digital detox. Would totally be comfortable going back by myself. The food was amazing!
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Sharmila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a plant based guest we had an awesome time and was in food coma almost daily...absolutely loved this place and looking forward to come back again
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Nisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I absolutely loved our stay. One of the most incredible resorts we have stayed at - the service definitely made our stay more enjoyable. The staff really do go above and beyond. The daily activities were also amazing. Can't wait to return.
Stayed 10 nights in Mar 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place is excellent. The staff are great, service is spot on. Beautiful property. Vegan forward but they are accommodating of all food choices. Loved our pool front room. Great activities - yoga, and sound baths. Above and beyond all inclusive…Premium tequilas and chill vibes. Daily brunch on the beach, one of a kind.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking to escape the city and truly relax, this is the perfect place. The property is beautiful, peaceful, and surrounded by nature. Although it’s an all-inclusive vegan resort, but we are not vegan , so we also enjoyed the fish and steak—they were delicious! The drinks were exceptional, and the staff was amazing—friendly, helpful, and always welcoming. We had a wonderful stay and highly recommend it to anyone looking for a relaxing getaway. Special Thanks to Kasandra and Oscar . They made our stay exceptional, they very attentive and caring.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities
Rooms were spotless and staff great
Stayed 12 nights in Jan 2026
Verified review

10/10 Excellent

Catrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely home away from home & worth every penny. If you want to he treated like royalty you should definitely book this resort.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

clarissa

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location, variety of restaurants, lush surroundings in jungle
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional customer service, with creative and delicious vegan food There are fish, beef, shrimp and chicken options which can be substituted The meditation, sound immersion, movement and art classes are very good and helped us unplug from work and stress. This is our second visit and …. Likely will return again.
Stayed 5 nights in Jun 2026
Verified review

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The food options have decreased since we went 4 years ago. There are only 3 restaurants, so you end up eating at the same one multiple nights. That would be fine if the menu had more options, but each one only has 3 or 4 options on the main selection. The room service menu is also very small and sad, and the food we tried on that was not edible. Property is beautiful and peaceful, work out room is really nice. We come here for the small resort size and quiet, and Palmai delivers on that. They maintain the property really well and deserve recognition for that. Overall we won’t come back until the menu options change or increase.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Tina

Liked: Cleanliness, amenities, property conditions & facilities
This is more than just a resort, this is a spiritual experience in a luxurious, beautiful setting
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Sandeesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and staff here are out of this world. They go above and beyond- the nomadic guides are available to help with all your questions via text. Danny and Fernando at the pool were awesome. Luis and Carlos and everyone at the restaurants does an amazing job! The food is great! There is something for everyone at every meal- you will find your favorites at every restaurant. Best experience at a Mexican resort in my 20 plus years of traveling there- definitely the best all inclusive experience! BTW if you like wine and martinis- this place does both very well! The vibes are calm and Plantissa was my daughter's favorite. Already planning our return visit!
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our vacation was PERFECT in every way! This resort is amazing! Set within a jungle next to the ocean! The food was amazing- the service was always EXCELLENT- the staff was VERY ATTENTIVE- and our Nomadic Guides (Oscar and Andre) we're very helpful with any of our questions. We will BE BACK!!!
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean was visible from my room. Everything was just perfect. Highly recommended
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. Clean, friendly staff, the best food- I can’t say enough good things about this place!
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Frank

Liked: Cleanliness, property conditions & facilities
Everything was perfect. The property is immaculate and the food is excellent. This is our second time at Palmaia, and it’s just as great as our first time.
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service and food
Stayed 7 nights in Oct 2025
Verified review

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palmaia never disappoints; it is quite like paradise in every way imaginable. The property itself is stunning, as are the accommodations. Every room faces the beach, and you can hear the tide even with the sliding door to your room closed. The rooms are immaculate and contribute to the Zen quality of the resort. The food is absolutely delicious. We have stayed here now four times, and the quality of the food is unwavering. Alas, we do have one complaint, which is they now include animal options for those who are not plant-based. But we believe this is so the owner can remain solvent, so it is a price we are willing to pay to sustain this beautiful place. The rituals, classes, and spa treatments, and the incredible people who take care of you doing your stay are the icing on the cake. If you are considering, do it! It is well worth it!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Joseph Thomas Grappone

Liked: Cleanliness, amenities, property conditions & facilities
The Resort was beautiful. Staff was friendly and service was excellent. Food was amazing, did not have a bad meal. Overall excellent experience, we will be returning
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful resort with great food, amenities and five star service.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Marie

Liked: Cleanliness, property conditions & facilities
This place was a dream. Beautiful location, incredibly friendly staff, delicious food. Rooms were lovely and clean. Multiple pools, wonderful activities. Can’t wait to go back!
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Raven

Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort, well worth the hype and the price. The only sad thing is they don't allow kids under 4 so we can't come back for four years since I'm pregnant. Other than that it's perfect. Food, staff, amenities are great!
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Palak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay with beautiful staff!
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Rupa

Liked: Cleanliness, amenities, property conditions & facilities
This resort exceeded our expectations. Food is Michelin quality, wellness programs led by experienced teachers, outstanding service at the restaurants, clean rooms, beautiful white sand beaches. 10 on 10!!
Stayed 4 nights in Dec 2025