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Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)

3.5 star property

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Photo gallery for Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)

Indoor pool, open 8:00 AM to 9:00 PM, sun loungers - Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) (Playa del Carmen)
Hallway - Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) (Playa del Carmen)
Exterior - Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) (Playa del Carmen)
Luxury Penthouse | Living area | 50-inch Smart TV with digital channels, TV, Netflix - Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) (Playa del Carmen)
50-inch Smart TV with digital channels, TV, Netflix - Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) (Playa del Carmen)
Close to Playa del Carmen Maritime Terminal and Quinta Avenida, Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) provides a gym, a sauna, and more. Stay connected with free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Studio, Kitchen

Deluxe Studio, Kitchen | Premium bedding, down comforters, in-room safe, individually decorated

Deluxe Studio, Kitchen

  • 35 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Luxury Penthouse

Premium bedding, down comforters, in-room safe, individually decorated

Luxury Penthouse

  • City view
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

View all photos for Luxury Penthouse

Luxury Penthouse | Premium bedding, down comforters, in-room safe, individually decorated

Luxury Penthouse

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

About the neighborhood

Located in Playa del Carmen, this apartment is in the city center. The area's natural beauty can be seen at Playa del Carmen Main Beach and Playacar Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Visit our Playa del Carmen travel guide
View more Apartments in Playa del Carmen
Map
Calle 2 Norte entre Avenida 30 y 35, Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida
    Quinta Avenida
    8 min walk - 0.5 miles
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    9 min walk - 0.5 miles
  • Playacar Beach
    Playacar Beach
    11 min walk - 0.6 miles
  • Central Square
    9 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal
    11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN)
    45 min drive

Restaurants

  • Merchant Carnitas
    3 min walk
  • Aguas Frescas
    2 min walk
  • Pizza Hut
    2 min walk
  • Sushi Tokio
    2 min walk
  • Los Hijos De La Birria
    4 min walk

About this property

Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)

This smoke-free apartment building features an indoor pool, a fitness center, and a sauna. Self parking is free. The apartment boasts a heated floor and offers free WiFi and a kitchenette. Comforts include premium bedding and a down comforter, and guests will also find conveniences like a refrigerator and a microwave. Weekly housekeeping is available.
This apartment offers 10 air-conditioned accommodations with safes and coffee/tea makers. These individually decorated and furnished accommodations include desks. Beds feature down comforters and premium bedding. Accommodations at this 3.5-star apartment have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers.

This Playa del Carmen apartment provides complimentary wireless Internet access. 50-inch Smart televisions come with digital channels and Netflix. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the apartment include an indoor pool, a sauna, and a fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

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Property amenities

Pool/Spa

  • Indoor pool
  • Pool loungers
  • Sauna

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)

Kitchenette

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop
  • Toaster

Bedrooms

  • Down comforter
  • Premium bedding

Bathroom

  • Heated bathroom floor
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Heated floor

Entertainment

  • 50-inch smart TV with digital channels
  • Netflix
  • Streaming services

Laundry

  • Laundromat nearby

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Smoking not allowed

Services and conveniences

  • Blackout drapes
  • Limited-hour front desk
  • Luggage storage
  • Safe
  • Weekly housekeeping

Location highlights

  • In the city center
  • Near an outlet shopping mall
  • Near the bay

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 10 units
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned
Property Registration Number EEC170518JC8

We should mention

Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility, and guests under 17 years old are only allowed in the swimming pool and fitness facility with adult supervision

Property is also known as

Palmarena by Nah Hotels

Frequently asked questions

Does Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) have a pool?

Yes, this property has an indoor pool. Pool access is from 8:00 AM–9:00 PM.

Is Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue)?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) located?

Located in Playa del Carmen Centro, this apartment building is within a 10-minute walk of Playa del Carmen Main Beach and Quinta Avenida. Playacar Beach and Playa del Carmen Maritime Terminal are also within 15 minutes.

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Reviews

Palmarena Rooms and Residences - Long Stay Comfort with Parking, Sauna, Gym and Pool (Steps from 5th Avenue) Reviews

8.4

Very Good

8.4

Cleanliness

8.2

Amenities

8.6

Property conditions & facilities
Rating 10 - Excellent. 64 out of 122 reviews
Rating 8 - Good. 33 out of 122 reviews
Rating 6 - Okay. 12 out of 122 reviews
Rating 4 - Poor. 7 out of 122 reviews
Rating 2 - Terrible. 6 out of 122 reviews

Reviews

Verified

10/10 Excellent

Shawn

Liked: Cleanliness, property conditions & facilities, communication
Location, location, location. Easy walking distance to everything, beach, restaurants, transportation, sites of interest. friendly staff, clean, well lite.
Stayed 14 nights in Dec 2025
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities, communication
Friendly staff and clean. you can walk to downtown only 10 min and free parking.
Stayed 5 nights in Aug 2025
Verified

6/10 Okay

Victor

Liked: Cleanliness, property conditions & facilities, communication
If you are looking for somewhere clean and cheap to lay your head this place is just that. It was very clean, spacious, and newly remodeled, under ground parking and walking distance to quinta Avenida and public beach. Downside was no washer or dryer, ran out of water to shower, pools are cold.
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Paola

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location.
Stayed 7 nights in Dec 2024
Verified

10/10 Excellent

Serge

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice little place, closed to downtown (walking distance) good staff, felt safe
Stayed 11 nights in Dec 2024
Verified

10/10 Excellent

BENJAMIN

Liked: Cleanliness, room comfort, communication

Would stay here again

Nice property, fairly close to beach
Stayed 3 nights in Jan 2024
Verified

6/10 Okay

Natalia

Liked: Cleanliness, property conditions & facilities, communication
Close to all entertainment in the city
Verified

10/10 Excellent

Olivia

Liked: Cleanliness, room comfort, communication

Comfortable and convenient

Spacious and comfortable, was a convenient place to stay for a very good price
Stayed 1 night in Oct 2024
Verified

4/10 Poor

John Warren

Liked: Check-in, communication
Disliked: Cleanliness, listing accuracy
Pool was excellent . Suites have been upgraded and are beautiful . I was placed in a clean room but the bed was very old and the mattress was non-existent. Not like the other rooms. Take roach spray since the kitchenette was full . Some 8 foot carpenter put the microwave 6 feet above floor level. Used chair to get my food heated. Pictures available. Vent hood too high, no lights, and sounded like a concrete grinder . Clean refrigerator but you had to make your ice in a tray contraption. Of all the above a person brought one non-standard 30 watt bulb. The rest “ho-hum”! Main motto in the whole town.
Bring a ladder.
Be assured you are getting a new room!
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Heidy

Liked: Cleanliness, room comfort, communication

Nice

The place was really well kept and clean. We really enjoyed the pool.
Stayed 4 nights in Jun 2024
Verified

6/10 Okay

Cesar

Liked: Communication
Disliked: Amenities
The building is well located, central, and conveniently close to the beach, which makes it easy to access nearby attractions and services. The location is one of the main advantages of this property. However, the unit does not meet the standards expected of a luxury penthouse. The internet service did not function properly, the water pressure was poor, and there was significant noise due to a neighboring venue that hosts loud parties daily. Additionally, the television and audio system in the master bedroom were not operational. While the convenience of being close to everything is a positive aspect, the overall condition and amenities of the unit do not align with how it is advertised.
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities, communication
Clean and comfortable. Entrance secured and access codes given. Pool is clean.
Stayed 1 night in Jul 2024
Verified

8/10 Good

William Isaac

Liked: Cleanliness, property conditions & facilities, communication
Great stay for the past week; internet was spotty and would come and go but that’s not a huge deal. There’s a bar next door and the music can get quite loud if you stay in the rooms adjacent to them but they shut down at a decent time so again not a huge deal. Shopping and great food within walking distance and only 10 minutes from the beach and ferry terminal. Would definitely go back and stay again
Stayed 7 nights in Jan 2024
Verified

8/10 Good

erich charles

Liked: Cleanliness, property conditions & facilities, communication
The only thing I didn’t like was the smell as you entered the apartment,foul,came from the sink.it went away when we put the stopper in.otherwise,great place,we made it into home.staff was great,miss the guys at the office already.would stay here again,location was good.
Stayed 15 nights in Jan 2025
Verified

8/10 Good

Jovan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good place to stay
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Elena

Liked: Cleanliness, amenities, property conditions & facilities, communication
Johnathan was amazing! Excellent stay !!!
Stayed 8 nights in Feb 2026
Verified

8/10 Good

Eva A.

Liked: Cleanliness, amenities, property conditions & facilities, communication
Yes parking was exelent, bathrooms needs mantinence.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean hotel family friendly.
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Grecia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location, safe parking, pool availability and very clean.
Stayed 6 nights in Jun 2025
Verified

6/10 Okay

Jane

Liked: Communication
Spacious units, fine for a night. No longer quite to the standards in the photos.
Stayed 1 night in Dec 2025
Verified

8/10 Good

dennis

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very good place
Stayed 14 nights in Feb 2025
Verified

10/10 Excellent

Marta Leticia

Liked: Cleanliness, amenities, property conditions & facilities, communication
It is walkable distance to beach and Calle 5. It is a safe area. Everything was great and look forward for another stay here on our next vacation.
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Francine

Liked: Cleanliness, amenities, property conditions & facilities, communication
Super
Stayed 5 nights in Oct 2025
Verified

4/10 Poor

Jacqueline

Disliked: Cleanliness, amenities, communication
Nothing worked especially the internet
Stayed 4 nights in Jan 2026
Verified

2/10 Terrible

Jeffrey

Disliked: Cleanliness, amenities, property conditions & facilities, communication
filthy, terrible rooms, stained beds, hair in beds, a/c leaking on pillows, damage on walls/floor, bugs in kitchen, dirty kitchen utensils. We viewed 3 different rooms including the prized "penthouse" room. All were filthy, and the penthouse stank the worst. Pablo and management have no integrity. Couldn't bring ourselves to stay even 1 night. DO NOT STAY HERE!! 0/5 DO NOT RECCOMMEND!!
Stayed 14 nights in Feb 2026