6/10 Okay
eliza, greenwich
Traveled with family
Apr 17, 2024
We didn’t receive any vip benefits. I travel the world and this was the first time the perks weren’t honored, despite the fact the hotel occupancy was low. We walked to our room at the other end of the property only to find out it was already occupied by someone else. The luggage clerk told us he wasn’t able to solve the problem via the walk-in talkie and we had to walk back for good 10 minutes in the heat to get to the lobby where we waited good 20 minutes to get keys to another room. The guy who was the receptionist at our building g was disrespectful and rude.
The first night there was a wild party in the room adjacent to ours and i called the front desk to take care of it , since it was midnight, to no avail. At 12:30 am i went there myself and asked them to calm down.
I have been coming to that hotel since the kids were small. We always liked it because of th proximity to Xcaret. But this was definitely our last time. I don’t feel like bent bothered about time share everywhere i move. Done.
eliza
Stayed 5 nights in Apr 2024