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Maya Del Mar

Property class: 3

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Photo gallery for Maya Del Mar

Pool - Maya Del Mar (Playa del Carmen)
Property grounds - Maya Del Mar (Playa del Carmen)
A beachside hotel with multiple sunbeds and umbrellas, a clear view of the ocean, and a sandy beach area. - Maya Del Mar (Playa del Carmen)
Room - Maya Del Mar (Playa del Carmen)
A golf course with a modern building in the background, a pond, and palm trees. - Maya Del Mar (Playa del Carmen)
Located close to Quinta Avenida and Playa del Carmen Main Beach, Maya Del Mar provides a rooftop terrace, a garden, and a gym. Stay connected with free WiFi in public areas, and guests can find other amenities such as a restaurant.

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Parking included
  • Restaurant
  • Air conditioning
  • Gym
  • Housekeeping

Room options

View all photos for Hatsa-Ha

Hatsa-Ha | In-room safe

Hatsa-Ha

  • 33 sq m
  • Sleeps 2

View all photos for Amaite

In-room safe

Amaite

  • 16 sq m
  • Sleeps 2

View all photos for Habuc

Habuc | In-room safe

Habuc

  • 34 sq m
  • Sleeps 2

View all photos for Family Room

Family Room | In-room safe

Family Room

  • 52 sq m
  • Sleeps 6

About the neighborhood

Located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, Maya Del Mar is in a shopping district and near the beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Quinta Avenida and Playa del Carmen Main Beach are two other places to visit that come recommended. Visit our Playa del Carmen travel guide
Map
5ta Avenida Norte en la Calle 8, Playa del Carmen, ROO, 77710

What's nearby

  • A public square with a central sculpture of a figure with outstretched wings, surrounded by other statues.
    Quinta Avenida
    1 min walk - 0.1 miles
  • A performer in a green costume suspended above a crowd in a dimly lit venue.
    Calle 12
    3 min walk - 0.2 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    5 min walk - 0.3 miles
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    9 min walk - 0.5 miles
  • Central Square
    5 min walk - 0.3 miles

Getting around

  • Cancun Intl. Airport (CUN)
    50 min drive

Restaurants

  • Cervecería Chapultepec
    2 min walk
  • Starbucks
    2 min walk
  • Fah Restaurant Bar
    1 min walk
  • Mercado 174
    1 min walk
  • Deck 5 Pool And Skybar
    1 min walk

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  • Breakfast included
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 50 per stay
  • A tax is imposed by the city: USD 3.46 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Does Maya Del Mar have a pool?

Yes, this property has an outdoor pool.

Is Maya Del Mar pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Maya Del Mar?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Maya Del Mar?

Check-out is at 11 AM.

Does Maya Del Mar provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Maya Del Mar located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Playa del Carmen Maritime Terminal. Mamitas Beach and Gran Coyote Golf are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Maya Del Mar Reviews

6.6

7.2

Cleanliness

8.0

Location

7.0

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 39 out of 172 reviews
Rating 8 - Good. 47 out of 172 reviews
Rating 6 - Okay. 37 out of 172 reviews
Rating 4 - Poor. 20 out of 172 reviews
Rating 2 - Terrible. 29 out of 172 reviews

Reviews

Verified review

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities, communication
I booked and paid for a 7 night stay here, when I arrived I found out they were CLOSED!!! They took my money and my booking knowing they were closed and are REFUSING to give me a refund! Do not ever stay here if they open again.
Stayed 7 nights in Nov 2022
Verified review

6/10 Okay

PAOLA

Liked: Communication
Disliked: Cleanliness, property conditions & facilities
The appearance to them is not an issue, their balconies are dirty with old moldy water, leaves everywhere. Their towels must be at least 10 years old..rough and strings falling out oh and no wifi available on the 3rd floor
Stayed 6 nights in Jul 2022
Verified review

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities, communication
We chose this hotel to experience staying in a colonial style hotel and explore 5th avenue. The hotel is old but it has a beautiful courtyard and spacious rooms. It is not really a place to do your own cooking as there is little cookware available in the suites, but it it possible if you choose. The rooms do not have wifi, but it is available in the main courtyard. The hotel rooms overlook 5th avenue and the hotel is directly beside a night club that plays music VERY loudly until 3am, however a pair of earplugs work very well. The pool is very clean, cool and refreshing. There are nice tables and chairs in the courtyard beside the pool. Overall, a positive and pleasant cultural experience but they need to get Wifi in the rooms.
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

MAYRA LIZZET

Liked: Cleanliness, staff & service, property conditions & facilities
Me asignaron la ultima habitacion del edificio
Stayed 2 nights in Mar 2022
Verified review

2/10 Terrible

York

Disliked: Amenities, property conditions & facilities
So noisy, l don't recommend.
Stayed 1 night in Feb 2022
Verified review

4/10 Poor

Rachel

Liked: Cleanliness
Disliked: Property conditions & facilities
When I checked in they had no room key to give to me. Apparently the previous guest kept the key. I did get a key the next morning. I had No Hot Water during my entire 4 day stay! Also the toilet only occasionally flushes. The room was nice, spacious & clean & had a balcony overlooking 5th. It’s very noisy so def not the place to stay if you can’t sleep through loud noises. The architecture is beautiful and they do have a pool however it’s completely shaded & freezing.
Stayed 3 nights in Jan 2022
Verified review

10/10 Excellent

Mirjam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra läge och nära till allt.
Stayed 3 nights in Jan 2022
Verified review

8/10 Good

América Lisset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general atencion, limpieza y comodidsd bien, hay que tomar en cuenta que esta cerca de ma 5ta av y hay mucho ruido por las noches
Stayed 3 nights in Jan 2022
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ruido. Feo aspecto. Céntrico. Barato.

Solo si quieres dormir con ruido de boliches desde la tarde hasta la mañana siguiente, si quieres estar en el centro de verdad y pagar barato. Sino, te recomiendo que por 20 dólares más conseguis en playacar un airbnb.
Stayed 1 night in Jan 2022
Verified review

4/10 Poor

Charles

Disliked: Staff & service, property conditions & facilities, room comfort

Stay away if you want sleep

Where do I begin? The location is next to a club..my ears are still ringing and sleep isn’t even remotely possible until after 1AM. The front desk attendant during my “contactless” check in might have chosen to wear his mask correctly for the safety of all … he didn’t. The doorknob on my room didn’t work, the glass in my room was dirty, etc. I’m an experienced traveler. I’m willing to accept new experiences but this one deserves warning others ….. this is a backpacker hotel where you want to party late into the night! And Wi-Fi? Didn’t work and when I asked about it ….. I was told only in the lobby. That feels different than my booking. FYI. This hotel has several names
Stayed 1 night in Jan 2022
Verified review

4/10 Poor

José flávio

Liked: Staff & service
Disliked: Room comfort

Não recomendo!!!

Hotel bem localizado, porém praticamente dentro de uma balada. Tem uma estrutura boa, é bonito, porém durante a estadia percebi uma série de pessoas que não eram hóspedes entrando e saindo do hotel, aparentemente drogadas. Essas pessoas iam para um canto do hotel e depois voltavam, como se estivessem comprando algo. Isso gerou-me insegurança de estar na recepção, pois era intenso o fluxo de pessoas estranhas ao hotel. Wi-Fi inexiste no hotel. Por isso, não recomendo o hotel.
Stayed 3 nights in Dec 2021
Verified review

4/10 Poor

LUCIA

Disliked: Staff & service, amenities, property conditions & facilities
The location is very convenient, next to the 5th avenue however it’s very noisy because there is a bar on the first floor and across the street. The mattress was very uncomfortable. Lastly, the staff at the front desk was not friendly nor helpful. I tried to extend my stay and they said they didn’t have anything available even when I’m Expedia it was shown 3 different options available so I had to change hotels.
Stayed 3 nights in Jan 2022
Verified review

10/10 Excellent

Tommy Young Ki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a hidden gem in the area as the architecture and plants make it a garden haven. It is perfectly located close to the city center and the beach so there are multiple activities to choose from. The staff was extremely helpful and made the process simple for non-Spanish speaking travelers.
Stayed 3 nights in Dec 2021
Verified review

2/10 Terrible

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nothing like the pictures. We told the guy at the desk and he said it was the right room, but it did not match photos online. There was no air-condition in the bedroom and there were gaps between the walls and the ceiling where mosquitoes could come in. The place was old and could use a serious make over. Most importantly though, the mattresses were hard as a rock! And to top it off, no wifi in the room! Not great when you are a digital nomad and need wifi for work. I had to pay for extra data from my phone to be able to work. Oh, and the location seems great until you realize that the place is surrounded by bars playing obnoxiously loud music till 4am. Good luck sleeping!
Stayed 1 night in Dec 2021
Verified review

2/10 Terrible

Simon

Disliked: Property conditions & facilities

Noisy

This was a last minute booking so we didn't have many options. The hotel is connected to a bar that plays very loud music. If you're in a party mood it's fine but if not stay away!
Stayed 1 night in Dec 2021
Verified review

6/10 Okay

Vicente Vigil

Liked: Staff & service
No hacen limpieza diario, se les va el agua. El ruido de los antros de la 5a Av. no deja descansar. Instalaciones viejas sin mantenimiento.
Stayed 3 nights in Dec 2021
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst hotel I have ever stayed

Terrible reception service, when we arrived the very rude receptionist, despised, treated us as if we were homeless, bad customer service, insulted us, I would never recommend staying in that hotel, and less with the receptionist who attended us. A disappointment that you plan your vacation ahead of time and for several nights, and that they have such unqualified staff for customer service. If you want to be insulted and humiliated, the Maya del Mar hotel is the right place for you to go!
Stayed 1 night in Dec 2021
Verified review

6/10 Okay

Scott

Liked: Staff & service
Disliked: Property conditions & facilities
Close to the beach and in the center of the action. A bit noisy with the neighbouring bars playing loud music. Door did not close without using the deadbolt which didn't give me a secure feeling. Overall, a little run down but interesting layout
Stayed 1 night in Dec 2021
Verified review

2/10 Terrible

Stefany

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run don’t walk! This is the worse hotel I have ever stayed in. Leaky ceiling, key does not work, hard bed. Toilet doesn’t flush. The list goes on and on. The only good thing about this property is the location. It’s right in the heart of all the restaurants , shops, and the beach. Hotel is noisy but we didn’t mind it. I would not recommend this hotel to anyone.
Stayed 6 nights in Dec 2021
Verified review

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, room comfort

Extremt högljutt

Boendet är mycket centralt, mitt på huvudgatan och bara några tiotal meter från stranden. Detta boende är endast lämpligt för party-resor. Hotellet ligger ovanpå en nattklubb och mittemot en annan nattklubb som spelar musik så högt att byggnaden skakar hela dagarna och till kl 04 ungefär, kl 06 öppnar ihop på andra sidan om hotellet och även de spelar högsta volym från kl 06. För att sammanfatta mellan 20 och 04 hör man två olika sorters musik samtidigt och mellan 10 och 20 hör man tre sorter. Och man hör rakt in i rummet. Förutom det finns det varken varm- eller kallvatten i dusch och handfat, allt är ljummet och poolen ligger i skuggan under tak utan solstolar. Är man däremot intresserad av droger så står det langare i lobbyn, redo varje gång man går in och ut från hotellet
Stayed 3 nights in Dec 2021
Verified review

8/10 Good

Beatriz Irasema

Liked: Staff & service
Agrable, sin embargo no cambian las sábanas durante tu estadía. Estuve por 5 días y nunca las cambiaron, al igual que las toallas aunque pedí limpias.
Stayed 4 nights in Dec 2021
Verified review

4/10 Poor

Zeynep

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

If you want to sleep, be away from this hotel

If you want to rest before 4 am don't stay here. There are 2 bars downstairs and 1 loudest nightclub of Playa just across the hotel. The sound is so high that you can't even hear each other talking in the room, forget sleeping... Rooms are very old and not like photos. Water pressure was great, staff was friendly and that's all. Never again
Stayed 2 nights in Dec 2021
Verified review

8/10 Good

Erick

Liked: Cleanliness, property conditions & facilities, room comfort

Excelente

Buena ubicación!
Stayed 2 nights in Nov 2021
Verified review

4/10 Poor

carmen maria arenas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada me gustó muy sucio
Stayed 1 night in Nov 2021
Verified review

2/10 Terrible

jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo sucio cortinas con sangre, baño: jabonera y llaves OXIDADAS CASI PARA DESECHO. ADMINISTRADOR FALSO, diciendo que no había problema por la llegada de unos familiares por la madrugada y resulta que si hubo problema. Adas después de ver todos estos problemas despidieron. No hospedarse.Son de la 3a Edad. Pésimo servicio y atención. No quisieron cancelar la reserva de mis familiares y Expedia no contesto. Nos fuimos al Energy. Tengo fotografías.
Stayed 3 nights in Nov 2021