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Maya Azul

3.0 star property

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Escape to the Caribbean coast at Maya Azul, a tranquil retreat close to Playa del Carmen Main Beach. Unwind in the garden, indulge in a rejuvenating spa treatment or take a refreshing dip in the outdoor pool. With free WiFi and express check-in/check-out services, previous guests rave about this hotel's relaxing vibe.

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

Room options

Available filters for rooms
Showing 3 of 3 rooms

Double Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Triple Room

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

Quadruple Room

  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Downtown Playa del Carmen, a neighborhood in Playa del Carmen, is home to Maya Azul. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Visit our Playa del Carmen travel guide
Map
5tA AVENIDA ENTRE 10 y 12, Playa del Carmen, ROO, 77710

What's nearby

  • Quinta Avenida
    Quinta Avenida
    1 min walk - 0.1 miles
  • Calle 12
    Calle 12
    1 min walk - 0.1 miles
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    2 min walk - 0.1 miles
  • Mamita's Beach en Playa del Carmen
    Mamitas Beach
    6 min walk - 0.4 miles
  • Central Square
    5 min walk - 0.3 miles

Getting around

  • Cancun Intl. Airport (CUN)
    50 min drive

Restaurants

  • Cervecería Chapultepec
    1 min walk
  • Calle 12
    1 min walk
  • Starbucks
    1 min walk
  • Mi Jardin Secreto
    1 min walk
  • Porfirio’s
    1 min walk

About this property

Maya Azul

Hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Maya Azul provides a garden, a restaurant, and a bar. Treat yourself to a manicure/pedicure or other spa services. Stay connected with free in-room WiFi.
You'll also find perks like:
  • An outdoor pool
  • Full breakfast (surcharge), a theme park shuttle, and express check-out
  • Express check-in, supervised childcare (surcharge), and a front-desk safe
  • Tour/ticket assistance
Room features
All guestrooms are individually furnished, and feature comforts such as air conditioning, as well as perks like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers
  • Private yards, cribs/infant beds, and ceiling fans

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Exterior
Beach House Hotel
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  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking; discounts available
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Daily full breakfast available for a fee: MXN 70 per person
  • A restaurant

Restaurants on site

  • Mr Chile La Quinta Ave

Things to do

  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Crib (surcharge)
  • Outdoor pool
  • Supervised activities for children (surcharge)

Conveniences

  • Safe at front desk

Guest services

  • Tour and ticket assistance

Outdoors

  • Garden

Spa

  • In-room massages
  • Manicures/pedicures

More

  • 1 building
  • 1 floor
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Private bathroom
  • Shower

Entertainment

  • TV

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Express check-in available

Check-out

Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 70 per person
  • Airport shuttle fee: MXN 1570 per person (roundtrip)
  • Cribs (infant beds) are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Hotel Maya Azul
Hotel Maya Azul Playa del Carmen
Maya Azul
Maya Azul Playa del Carmen
Maya Azul Hotel PLAYA DEL CARMEN
Maya Azul Hotel
Maya Azul PLAYA DEL CARMEN
Maya Azul Hotel PLAYA DEL CARMEN

Frequently asked questions

Does Maya Azul have a pool?

Yes, this property has an outdoor pool.

Where is Maya Azul located?

Located in Downtown Playa del Carmen, this hotel is steps from Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Maya Azul Reviews

6.4

6.8

Cleanliness

8.8

Location

7.0

Staff & service

5.8

Property conditions & facilities
Rating 10 - Excellent. 10 out of 122 reviews
Rating 8 - Good. 46 out of 122 reviews
Rating 6 - Okay. 34 out of 122 reviews
Rating 4 - Poor. 16 out of 122 reviews
Rating 2 - Terrible. 16 out of 122 reviews

Reviews

Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
quand nous sommes arriver l'hôtel étais en démolition
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel was closed

Hotel was closed. Do not recommend. Had yo book another hotel. Have not received a refund.
Verified

6/10 Okay

Verified traveler

hotel pequeño pero cerca de la playa

Todo estuvo bien solo que por el precio el hotel es demasiado sencillo pero en generales estuvo bien
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prime location and quiet

Prime location on 5th avenue where The rooms are in The back Yard so quiet at night Time. The rooms are ok and clean Garden is cool and service is more than décent
Verified

2/10 Terrible

viajero

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Hotel con habitación de muy baja categoria

Muy alto precio para la calidad del hotel por estar en 5a avenida. Piso de cemento gris con retazo de ladrillo, habitación de 2.5 x 2.5 mts. Mal estado de ventanas, baño. Cama de muy mal aspecto. El personal amable. En general de muy baja calidad. Le daría una estrella. En otra ciudad se paga $300 por ese cuarto
Verified

8/10 Good

felipe de jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

vacaciones en familia tranquilas

muy bien, el hotel pequeño pero bonito, muy tranquilo aunque las cortinas no cubren de la luz del pasillo la cual no se apaga durante la noche
Verified

8/10 Good

Antônio Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ótimo

muito boa, muito bem atendido. custo benefício nota 10
Verified

8/10 Good

Juan Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

PASEO POR PLAYA DEL CARMEN - MEXICO

Bien, estuvo como se esperaba, solo había problemas con la conexión de internet, quizás por la lejanía de la habitación.
Verified

8/10 Good

Isa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maya Azul i Playa

Trevlig och avslappnad atmosfär, enkel continentalfrukost, men bra med buffé så en inte behöver vänta. Toppenläge mitt i smeten.
Verified

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien ubicado
Verified

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buenísima ubicación, atención y limpieza .

La relación de ubicación, calidad y precio resulta buenísima. La atención de las personas a cargo de el hotel, más que amable y cálida. Lo recomiendo ampliamente.
Verified

10/10 Excellent

Nora H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente en servicio, atencion y costo

Es un muy buen hotel a un precio muy bajo, cuenta con buenas camas, toallas limpias a diario, ducha con agua caliente, T:V y WIFI, deesayuno suficiente, bien presentado, instalaciones limpias, agradables, excelente ubicacion, cerca al mar y al terminal de transporte; en la zona comercial y de diversion. Excelente la atencion de los empleados, muy atentos y respetuosos. La permanecia en es es corta si vas a tomar todas las atracciones con las que se cuenta en el lugar.. pero
Verified

6/10 Okay

Flor Sofía

Liked: Cleanliness, room comfort
Disliked: Staff & service

Malo

El desayuno muy incompleto, las instalaciones de jardinería y alberca se ven en muy malas condiciones (muy viejas) está cómodo pero también hubo un imprevisto le robaron a mi tía sus joyerías de plata que dejó en su maleta, eso me pareció nefasto.
Verified

10/10 Excellent

Ramiro E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien servicio
Verified

4/10 Poor

Maricruz

Liked: Cleanliness
Disliked: Property conditions & facilities

Excelente ubicación

Excelente ubicación solo que las instalaciones si son un poco viejas y se tuvo problemas con el agua pero de ahí en fuera todo bien la gente muy amable !!
Verified

8/10 Good

vacaciones

Liked: Cleanliness, staff & service, room comfort

Excelente ubicación

A pesar q esta en medio de las discos puedes descansar muy bien, después de los tours del día caminar y tomar algo en la 5 av
Verified

8/10 Good

karian

Liked: Cleanliness, staff & service, room comfort

Comfortable

Esta muy bien ubicado y limpio, se duerme bien y los empleados muy atentos
Verified

8/10 Good

James

Liked: Staff & service, property conditions & facilities, room comfort

Agradable, cercano a todo. Recomendable.

Muy comoda, habitaciones amplias y agradables, sin ningun detalle en particulas
Verified

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy satisfactoria mi estancia

Excelente atención de los chicos de recepción, incomparable precio, cómodo en la 5a Avenida, vale la pena.
Verified

8/10 Good

yonathan felipe

Liked: Cleanliness, property conditions & facilities, room comfort

solo el detalle del desayuno

excelente ubicacion, todo muy bien, solo deberia de ser un poco mejor el desayuno. el jugo de naranja muy artificial. limpieza excelente, si regresaria
Verified

6/10 Okay

valentina

Liked: Cleanliness
Disliked: Room comfort

Hotel accesible en la 5ta av playa del carmen

Precio accesible para estar en la 5ta avenida pero no es tan nuevo ni tan cómodo colchones ya medio viejos ,muero pues si cuenta con A.C y demás
Verified

6/10 Okay

oscar

Liked: Cleanliness, staff & service, property conditions & facilities
estubo bien en general, las instalaciones y servicios adecuados.
Verified

8/10 Good

jose antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

BUENO

MUY BIEN ES UN HOTEL BONITO, COMODO Y CON BAJO COSTO
Verified

6/10 Okay

SALVADOR DAMIAN

Disliked: Staff & service

PARA UNA NOCHE

cuando llegamos a registrarnos no hubo nada de calidez muy seco y hasta grosero el que nos atendió y también molesta que el check out sea a las 11 am, dicen que esta incluido un desayuno continental, cuando en realidad te dan un desayuno americano café y pan dulce, para una noche pasa.
Verified

6/10 Okay

Verified traveler

Liked: Staff & service

Nueva experiencia

Nueva experiencia, he estado en otros pero este ha sido bastante agradable y ha cubierto las necesidades que teníamos.