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Koox City Garden Hotel

2.5 star property
Travelers find peaceful moments in the lush garden oasis of this Playa del Carmen hotel, where swimming in the outdoor pool offers a refreshing break from exploring

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Photo gallery for Koox City Garden Hotel

Exterior - Koox City Garden Hotel (Playa del Carmen)
Standard Room | Hypo-allergenic bedding, blackout drapes, free WiFi - Koox City Garden Hotel (Playa del Carmen)
Front of property - Koox City Garden Hotel (Playa del Carmen)
Hallway - Koox City Garden Hotel (Playa del Carmen)
Reception - Koox City Garden Hotel (Playa del Carmen)
Koox City Garden Hotel offers a quiet retreat in bustling Playa del Carmen. Relax in the sunny garden, cool off in the outdoor pool, and stay connected with free WiFi. The calm atmosphere is perfect after a day of sightseeing.

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Housekeeping

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, blackout drapes, free WiFi

Standard Room

  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds
  • Free WiFi

About the neighborhood

Located near the beach, Koox City Garden Hotel is in Downtown Playa del Carmen, a neighborhood in Playa del Carmen. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Visit our Playa del Carmen travel guide
Map
Av. Constituyentes esq 1a Av. Norte, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida
    Quinta Avenida
    1 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall
    Quinta Alegría Shopping Mall
    1 min walk - 0.1 miles
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    6 min walk - 0.4 miles
  • Mamita's Beach en Playa del Carmen
    Mamitas Beach
    13 min walk - 0.7 miles
  • Central Square
    8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN)
    50 min drive

Restaurants

  • Bloody Mary Food Drinks & Rock
    1 min walk
  • Ah Cacao Chocolate Café
    1 min walk
  • Starbucks
    2 min walk
  • Señor Frogs
    2 min walk
  • Aldo's
    2 min walk

About this property

Koox City Garden Hotel

Hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Mamitas Beach, Koox City Garden Hotel provides amenities like a garden. Guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool
  • Smoke-free premises, luggage storage, and tour/ticket assistance
Room features
All guestrooms at Koox City Garden Hotel offer comforts such as air conditioning, as well as amenities like free WiFi.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and day beds
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Ceiling fans and daily housekeeping

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  • Pool
  • Free WiFi
  • Air conditioning
  • Breakfast available
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area

More

  • 1 building
  • 2 floors
  • Built in 2002
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Koox Playa on First Avenue North between 12th and 14th streets.]
Information provided by the property may be translated using automated translation tools

Pets

Pets stay free

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8 AM to 8 PM

Frequently asked questions

Does Koox City Garden Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 8 AM–8 PM.

Is Koox City Garden Hotel pet-friendly?

Yes, pets are allowed at this property.

How much is parking?

Koox City Garden Hotel doesn't offer parking.

What time is check-in at Koox City Garden Hotel?

Check-in start time: 3 PM; Check-in end time: 11 PM. Late check-in is available during limited hours.

What time is check-out at Koox City Garden Hotel?

Check-out is at noon.

Where is Koox City Garden Hotel located?

Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Quinta Alegría Shopping Mall and Calle 12 are also within 5 minutes.

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Reviews

Koox City Garden Hotel Reviews

6.2

7.0

Cleanliness

8.4

Location

6.4

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 12 out of 90 reviews
Rating 8 - Good. 27 out of 90 reviews
Rating 6 - Okay. 24 out of 90 reviews
Rating 4 - Poor. 11 out of 90 reviews
Rating 2 - Terrible. 16 out of 90 reviews

Reviews

Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excelente lugar

Excelente vacaciones
Stayed 6 nights in Mar 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel , clean , very close to 5th ave , friendly staff
Stayed 2 nights in Mar 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto la ubicación donde se encuentra, a una cuadra la playa y a la otra la 5ta Av.
Stayed 5 nights in Mar 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho en el área que se encuentra el hotel
Stayed 5 nights in Mar 2019
Verified

6/10 Okay

Alfonso E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Aceptable si soportas música a todo volúmen

Bien instalaciones y limpieza. Ubicación excelente pero ruido horrible en las noches: música en vivo junto al hotel a muy alto volúmen. No se puede dormir
Stayed 4 nights in Oct 2018
Verified

8/10 Good

Christian

Liked: Cleanliness, staff & service
It has an excelente location just around de 5th Avenue
Stayed 1 night in Sep 2018
Verified

8/10 Good

Abel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel discreto, con ambiente de naturaleza, sin embargo advierto falta coordinación con la administración pues hay detalles que atender y no se encuentran fácilmente y luego no pueden resolver como el aire acondicionado tan elemental, llaves, entre otros.
Stayed 4 nights in Jul 2018
Verified

10/10 Excellent

Carsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Einfaches Geniales Hotel

Jeder der ein einfaches aber sauberes und nettes Hotel sucht ist hier richtig. Die Zimmer sind sauber und einfach eingerichtet. Die Lage des Hotels einfach super zentral Für Familien nicht geeignet da man von den Bars die Musik hört. Hat mich persönlich nicht gestört da ab ca 1 Uhr Ruhe herrscht, und ich sowie so erst später im Hotel war. Immer wieder gerne komme ich wieder.
Stayed 17 nights in Apr 2018
Verified

8/10 Good

Aldo Nino

Liked: Cleanliness, staff & service

Agradable y limpio

El hotel tiene buena ubicación, es limpio y su personal es muy atento, me gustó mucho su balcón hacia la quinta avenida y la facilidad para encontrar todo tipo de servicios muy cerca.
Stayed 3 nights in Mar 2018
Verified

2/10 Terrible

Marco

Disliked: Staff & service, property conditions & facilities, room comfort

Mala recepcion , mal manejo de personal

Reserve 3 noches en el hotel, no hay nadie para hacer check in . Hicieron limpieza completa de la habitación desde la primer noche. Perdi ropa cepillos de dientes y cosas personales El baño daba a la cocina. No recomendable
Stayed 3 nights in Mar 2018
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Muy agradable todo el staff las habitaciones limpias, traten de obtener habitación en 2 piso, el 1 es bastante obscuro pero aún así está bien
Stayed 3 nights in Mar 2018
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Fake advertisement

First and foremost they are advertising free parking, well when you get there the reception is a block away from the actual rooms, after checking in I asked where the “free parking was” and the receptionist said “there is no free”, “ you have to pay your own parking or drive around until you find one”. I then continued saying that it was advertised as free parking and he ignored me and I even showed him the hotel advertisement and amenities and he just ignored me, after I said “ its illegal and its fake advertisement”, he only said: I dont know why the website said that, ill tell my manager tomorrow”. There was no attempt to make it right, after all i selected this hotel based on that, if you are renting a car you wanna make sure its safe and a crash or event doesn’t ruin your vacation”. I had to pay private parking whis cost me 250 pesos, If I had known that I wouldve looked for another hotel to be honest. I walked into the room and the ceiling fan wasnt working but at least the AC was. Overall the room was clean and comfortable, this is the first bad rating I ever give on expedia.
Stayed 1 night in Mar 2018
Verified

8/10 Good

marco

Liked: Cleanliness, property conditions & facilities, room comfort
Muy buena opción muy céntrico las habitaciones muy cómodas muchos lugares para visitar cerca sin duda volvería el personal es agradable y te ayudan en lo que necesites
Stayed 1 night in Feb 2018
Verified

2/10 Terrible

Dolly

Disliked: Staff & service, property conditions & facilities, room comfort

Awful, awful and did I mention awful

Check in is not on the property, but is a block away. No one mentioned this to me before I arrived at 10pm. Both sites were full and I was given a room in a 3rd site 5 blocks away. The front desk clerk did have someone go with me to find the "deluxe" room. Staff is not friendly and do not seem concerned about customer satisfaction. The noise in City "Garden" is deafening at night...the performers might as well as have been right in our room. DO NOT STAY HERE! EVER!
Stayed 1 night in Feb 2018
Verified

8/10 Good

Karla Antonieta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable
Stayed 4 nights in Jan 2018
Verified

6/10 Okay

Verified traveler

Liked: Staff & service

Centrico

Lo rescatable de este hotel es lo centrico, y solo es para descansar y bañarse. No para estar todo el dia.
Stayed 1 night in Jan 2018
Verified

6/10 Okay

Rachel

Great proximity to beach and restaurants

Nothing fancy, but perfectly pleasant with good location.
Stayed 1 night in Jan 2018
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

close to activities

If you want to dance and party all night this is the best place for you. You are walking distance to 5th Avenue activities. If you want sleep, don’t stay here. There’s all types of music playing all night long.
Stayed 1 night in Jan 2018
Verified

6/10 Okay

Ulf

Liked: Cleanliness, staff & service, room comfort

Livemusik varje natt.

Inte så hög standard men mycket trevlig personal. Mycket centralt. Vill ni ha lugn är det helt fel ställe, minst två konserter i kvarteret varje kväll till halv två. Vill ni ha omedelbar närhet till quinta avenida är ni rätt.
Stayed 11 nights in Dec 2017
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No hay camas extra disponibles, la gente de staff no resuelve problemas, no se le da tratamiento a la alberca, las camas son viejas.
Stayed 5 nights in Dec 2017
Verified

8/10 Good

Alison

Liked: Cleanliness, staff & service
Staff was friendly and efficient. Everything in the room worked well (hot water, A/C, cable) but the wifi was spotty. It can be noisy at night due to the location, plenty of bars and restaurants playing loud music late into the night. There is a coffee shop on the ground floor open from 7am-midnight so that is an added bonus. For a budget traveler looking to spend a few nights in Playa this hotel could be a good option.
Stayed 4 nights in Dec 2017
Verified

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente tarifa!

Excelente tarifa de última hora! Esta muy céntrico a media calle de la peatonal quinta avenida y a 200 metros de la playa..
Stayed 1 night in Dec 2017
Verified

10/10 Excellent

angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buenos hoteles

Reserve para un hotel y llegando allá me asignaron otro de su misma cadena
Stayed 4 nights in Dec 2017
Verified

8/10 Good

Verified traveler

Liked: Staff & service

Buen servicio KooX

a la hora de la llegada me encontré con la sorpresa que el hotel había sobre vendido habitaciones, estuve 2 horas en el teléfono con Hotels.com, me atendieron muy bien y siempre estuvieron atentos a lo que pasaba, por suerte la persona que me recibió ahí en el hotel fue muy amable y atento. Por lo que me cambiaron de hotel a otro del mismo grupo, pero recomiendo que cheque bien al vender las habitaciones ya que no es cómodo llegar cansado y esperar 2 horas a que te asignen tu habitación, de ahí en fuera todo en orden.
Stayed 3 nights in Nov 2017
Verified

8/10 Good

Octavio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ya he estado antes en este hotel. Me gusta por lo centrico y cerca de la playa. Habria que revisar los mosquiteros, falta uno en la puerta de entrada de la habitacion 14. Gracias
Stayed 8 nights in Oct 2017