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Jungala Hotel at VidantaWorld Riviera Maya

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5 outdoor pools, cabanas (surcharge), pool umbrellas - Jungala Hotel at VidantaWorld Riviera Maya (Playa del Carmen)
Exterior - Jungala Hotel at VidantaWorld Riviera Maya (Playa del Carmen)
5 outdoor pools, cabanas (surcharge), pool umbrellas - Jungala Hotel at VidantaWorld Riviera Maya (Playa del Carmen)
Private beach, white sand, free beach shuttle, beach cabanas - Jungala Hotel at VidantaWorld Riviera Maya (Playa del Carmen)
Beach bar - Jungala Hotel at VidantaWorld Riviera Maya (Playa del Carmen)
Luxury
5.0 star property
9.0

Wonderful

Jungle retreat with private beach

Surrounded by lush tropical jungle, this exclusive resort pampers guests with twenty restaurants, including exceptional Italian cuisine at Tremont. The private beach club offers free cabanas nearby. Attentive concierges arrange everything from spa treatments to waterpark access, creating a truly royal experience.

Popular amenities

  • On private beach
  • Spa
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for One-Bedroom Suite

55-inch LED TV with cable channels

One-Bedroom Suite

10.0 out of 10
Exceptional
(15 reviews)
  • Resort view
  • 103 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed
  • Free WiFi

About the neighborhood

Located in Playa del Carmen, Jungala Hotel at VidantaWorld Riviera Maya is on a private beach. Playa Paraiso Golf Course and Gran Coyote Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Maroma Beach and Ojo de Agua Beach. Cirque du Soleil Boutique at Vidanta Riviera Maya and Puerto Morelos Town Square are two other places to visit that come recommended. Visit our Playa del Carmen travel guide
View more Resorts in Playa del Carmen
Map
Carr. Cancun Playa del Carmen KM 48, Playa del Carmen, QROO, 77710

What's nearby

  • Paradise Beach
    Paradise Beach
    19 min walk - 1.0 mile
  • Insel vor Playa del Carmen, Strand Maroma, Mexiko
    Maroma Beach
    13 min drive - 4.6 miles
  • Nicklaus Design Golf Course
    5 min walk - 0.3 miles
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    4 min drive - 1.4 miles
  • Playa Paraiso Golf Course
    4 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN)
    34 min drive

Restaurants

  • La Laguna
    10 min drive
  • Cena Trattoria By El Faro
    10 min drive
  • La Fuente -Lobby Bar
    9 min drive
  • Restaurante La Plaza
    9 min drive
  • Star Café
    8 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Shopping center shuttle (surcharge)
  • Secured, uncovered valet parking on site (USD 7 per day; includes in/out privileges)

Food and drink

  • 2 beach bars
  • 2 swim-up bars
  • 20 restaurants
  • 3 coffee shops/cafes
  • 4 bars/lounges
  • 5 poolside bars

Restaurants on site

  • Chiringuito
  • Del Lago Restaurante
  • Gong
  • Nektar
  • Quinto

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 24-hour pool access
  • 5 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Free beach club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Health club
  • Lazy river
  • Outdoor pickleball court
  • Pro golf shop
  • Tennis lessons
  • Waterslide

Family friendly

  • 5 outdoor pools
  • Grocery/convenience store
  • High chair
  • In-room babysitting (surcharge)
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Mini-fridge
  • Separate in-room dining area
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in public areas
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • Vegan dining options
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Espresso maker
  • Ice maker
  • Kitchen
  • Kitchen island
  • Meal delivery service
  • Microwave
  • Mini-fridge
  • Minibar
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools
This property's water park is closed every Thursday and Friday.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 1000 per accommodation, per stay
  • A tax is imposed by the city: USD 3.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Uncovered valet parking fee: USD 7 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses some solar energy; some water is reused through a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

24-hour pool access
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Jungala Hotel at VidantaWorld Riviera Maya have a pool?

Yes, this property has 5 outdoor pools. Pool access is available 24 hours a day.

Is Jungala Hotel at VidantaWorld Riviera Maya pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Valet parking is available for USD 7 per day.

What time is check-in at Jungala Hotel at VidantaWorld Riviera Maya?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Jungala Hotel at VidantaWorld Riviera Maya?

Check-out is at noon.

Where is Jungala Hotel at VidantaWorld Riviera Maya located?

Nestled on the beach, this Playa del Carmen resort is within 1 mi (2 km) of Maroma Beach and Playa Paraiso Golf Course. Cirque du Soleil Boutique at Vidanta Riviera Maya and Puerto Morelos Town Square are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Jungala Hotel at VidantaWorld Riviera Maya Reviews

9.0

Wonderful

9.6

Cleanliness

9.2

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 190 out of 255 reviews
Rating 8 - Good. 28 out of 255 reviews
Rating 6 - Okay. 15 out of 255 reviews
Rating 4 - Poor. 12 out of 255 reviews
Rating 2 - Terrible. 10 out of 255 reviews

Reviews

Verified

10/10 Excellent

Guangqing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at a one bedroom suite and it is an incredible value. There is a lot to see and do right inside the hotel grounds: Lush jungle, wild animals, fitness/spa, countless swimming pools, the beach, … Food is a little expensive by local standards, but all the restaurants are in beautiful surroundings like out of a movie set. All the staff are friendly and helpful. We enjoyed our stay very much.
Stayed 4 nights in Jun 2026
Verified

8/10 Good

Oliva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. My only complaint is that food is over priced. Small portions for what you are paying for. Room service was excellent always had our room clean. Jungala lobby representatives were awesome they help us since day one. We stayed 6 nights.
Stayed 6 nights in Jun 2026
Verified

10/10 Excellent

Esther

Great hospitality , property and service
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great large property with lots to do and great food to choose from!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Darragh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great room great pools and great food what more could you ask for we will be back for sure !!!!!!
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Leila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mexico always have the top customer service and tristemente it didn't disappoint.. this resort was exceptional 1000% top on everything!! Every details was though of. I will definitely come back to jungala!
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Very friendly and abundant staff. Jose at Jungala Hotel catered to our every need. He was the most attentive concierge we have ever had. Food was excellent. Lots of choices. The only negative was price of meals and goods (sunscreen was more than $45!!)
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, fantastic amenities, excellent staff-every single one of them- great food!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large property with many amenities. Great for families. strongly recommend!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Heily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. The staff was super attentive and were always seeking to see what they could help with. The pools were huge and beautiful. Everything was awesome.
This was the main pool which gets lost in the image because its huge.
One of the lobbies
One of the lobbies
This was Del Lago Restaurant were they serve buffet breakfast. The views of that place were beautiful
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Yesika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, very clean, everybody was exceptional especially the concierge Marisol and Lizette, it was my birthday and they had balloon decorations in my suite and a dessert, what a nice surprise.The hotel complex is huge but they have golf carts to take to all the places you need to go to.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was Perfect! I would highly recommend it for family’s with children. The amenities are amazing to keep little ones busy all day!
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Abraham

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms and staff
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jungala was an excellent family stay. Beautiful rooms. Beautiful grounds. Wonderful staff. We really loved our time with our 3.5 year old and 11 month old, and the staff were so kind and helpful with our boys.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Michael Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Beach club was great. Service was great everywhere. Food and drinks were expensive but generally good quality.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stayed at Jungala Hotel, Great property, the rooms are spacious and clean, hotel has daily shows at the Mexican town, forgot what is called, the water park was awesome, our kids had a blast. Melani our concierge went above and beyond to make our stay superior, she really stand out and made the difference. Would definitely come back.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vidanta Jungala was a wonderful experience and holiday for my family and friends. We were made to feel very special as VIPs when we arrived. Although you travel on golf carts for much of your stay, they are always very attentive and on time. The restaurants are amazing, the facilities are gorgeous and the pools are lots of fun. The beach club was a highlight of our vacation too.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Jasenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best resorts I've been to in the Cancun area. We thought out master plan providing ample space for the numerous resorts within the property in a natural setting.
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Maya

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort, attentive staff. Best vacation we ever had!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Yehav

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very well maintained, clean, and the rooms are spacious. The service was excellent throughout our stay. The food was great across all the restaurants, including room service. At check-in, we were asked to put down a $1,500 deposit toward dining within the resort, which we declined. It’s worth noting that food prices are on the higher side, and a 20% gratuity is automatically added everywhere—even for small purchases like ice cream at a stand. The location is convenient, with easy access to Playa del Carmen—we went there one evening and it was a nice option nearby.
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Cathy Fang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big property with lots of pools (never felt crowded). Food was good and on pricier side. You have to shuttle everywhere and wait time is manageable. Kids club has good varieties of activities. One off experience for us was a dinner reservation was booked/confirmed. When we arrived, we found out the restaurant was closed. Concierge was able to find alternative quickly.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

olivier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and courteous staff. Although we didn't always understand how to have the kids beds made everyday, we eventually caught on and a great week was had by the whole family.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jungala Hotel was excellent! 10/10. When we first arrived it was a bit overwhelming because the property is huge, but it didn't take long to get figure things out. From the moment you get onto the property, the staff are amazing and attentive. I felt like every question I had was answered with patience and kindness. The hotel itself was beautiful and perfect for our family of 5 (kids ages 14, 12, and 8). The kitchen was fully stocked with plates, cups, coffee maker, toaster, etc and we were able to get all of our food essentials at the market. The turn down services was a plus and the kids loved getting chocolate on their pillows. The bed and pillows were comfortable! The concierge service with WhatsApp was amazing. They responded within minutes whether it be for pick-up service or answering simple questions. The pools, food, and property were well maintained and beautiful. We walked every night and saw wildlife on the boardwalks (iguanas, crocodiles (in cages!), coatis). We would 100% go again and highly recommend this property!
Stayed 5 nights in Jun 2026
Verified

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is the most beautiful place that we have stayed at in the Riviera Maya…and we ha f stayed in many. The staff are so so friendly, kind and helpful. We stayed 10 days. The kids loved it and I appreciated the conservation of the land and waters. Just be mindful that food and activities there are expensive. We went and ate in Playa del Carmen as well as grocery shopped which helped. It’s worth it. Would definitely stay again.
Stayed 9 nights in Mar 2026
Verified

10/10 Excellent

Izhar

Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at Jungala!! The suites are roomy, spotless, tastefully decorated with almost any amenity you would need. The service was impeccable. We had access to the grounds & pools of the other beautiful hotels within the Vidanta complex. We would definitely choose to stay here again on a future trip to the Riviera Maya!
Stayed 2 nights in Jan 2026