Jungala Park Hotel at VidantaWorld Riviera Maya

Luxury resort on the beach, with 5 outdoor pools

Choose dates to view prices

Where to?

Dates

June 2025

July 2025

5 outdoor pools, cabanas (surcharge), pool umbrellas

Private beach, white sand, free beach shuttle, beach cabanas

Overview
Rooms
Location
Policies

Excellent

Popular amenities

On private beach
Pool
Kitchen
Bar
Parking available
Room service

Room options

All rooms

1 bed

3+ beds

Showing 5 of 5 rooms

1 bedroom, premium bedding, down comforters, minibar

One-Bedroom Suite + Jungala Aqua Experience

Highlights

Separate dining area

Separate sitting area

Air conditioning

Free cribs/infant beds

Kitchen

Mini-fridge

LED TV

Hypo-allergenic bedding

Sleeps 6
1 King Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed

One-Bedroom Suite + Cirque du Soleil JOYÀ Show and Dinner Experience

Highlights

Separate dining area

Separate sitting area

Air conditioning

Free cribs/infant beds

Kitchen

Mini-fridge

LED TV

Hypo-allergenic bedding

Sleeps 6
1 King Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed

One-Bedroom Suite + Cirque du Soleil JOYÀ + Jungala Aqua Experience

Highlights

Separate dining area

Separate sitting area

Air conditioning

Free cribs/infant beds

Kitchen

Mini-fridge

LED TV

Hypo-allergenic bedding

Sleeps 6
1 King Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed

One-Bedroom Suite

Highlights

Separate dining area

Separate sitting area

Air conditioning

Free cribs/infant beds

Kitchen

Mini-fridge

LED TV

Hypo-allergenic bedding

103 sq m
Sleeps 6
1 King Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed

One-Bedroom Suite + 3-Day Summer Camp for 2 Kids with Daily Activities & Welcome Kit + Jungala Aqua

Highlights

Separate dining area

Separate sitting area

Air conditioning

Free cribs/infant beds

Kitchen

Mini-fridge

LED TV

Hypo-allergenic bedding

Sleeps 6
1 King Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed

Similar properties

Pool
All inclusive
Spa
Free airport shuttle

About the neighborhood

Carr. Cancun Playa del Carmen KM 48, Playa del Carmen, QROO, 77710

What's nearby

Paradise Beach - 13 min walk - 0.7 miles
Cirque du Soleil Boutique at Vidanta Riviera Maya - 3 min drive - 0.9 miles
Playa Paraiso Golf Course - 4 min drive - 1.1 miles
Maroma Beach - 12 min drive - 4.2 miles
Tres Rios Ecopark - 17 min drive - 8.3 miles

Getting around

Cancun Intl. Airport (CUN) - 34 min drive

Restaurants

‪La Laguna - ‬10 min drive
‪Snake Bar At Iberostar Maya - ‬13 min drive
‪Cena Trattoria By el Faro - ‬10 min drive
‪Huama - ‬12 min walk
‪Star Café - ‬8 min drive

About this property

Jungala Park Hotel at VidantaWorld Riviera Maya

Luxury family-friendly resort near Maroma Beach

Located close to Playa Paraiso Golf Course and Cirque du Soleil Boutique at Vidanta Riviera Maya, Jungala Park Hotel at VidantaWorld Riviera Maya provides a golf course, 2 swim-up bars, and 2 beach bars. With a private beach, beach cabanas, and sun loungers, this resort is the perfect place to soak up some sun. Treat yourself to a sports massage, a facial, or a manicure/pedicure at the onsite spa. Be sure to enjoy a meal at the 20 on-site restaurants, including breakfast, lunch, and dinner. Yoga classes are offered at the health club; other things to do include beach yoga and beach volleyball. Free in-room WiFi is available to all guests, along with 5 poolside bars and a grocery/convenience store.

You'll also enjoy the following perks during your stay:

5 outdoor pools with a lazy river, a waterslide, and 2 swim-up bars
2 outdoor tennis courts, valet parking (surcharge), and a shopping center shuttle
A free beach club on site, a water park (surcharge), and babysitting (surcharge)
An outdoor pickleball court, beach towels, and luggage storage

Room features

All 52 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and laptop-friendly workspaces.

Other conveniences in all rooms include:

Highchairs, children's slippers, and childcare services
Recycling and eco-friendly cleaning products
Bathrooms with rainfall showers and eco-friendly toiletries
55-inch LED TVs with premium channels
Wardrobes/closets, separate sitting areas, and separate dining areas

Languages

English, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free beach shuttle
Shopping center shuttle (surcharge)
Secured, uncovered valet parking on site (USD 7 per day; includes in/out privileges)

Food and drink

2 beach bars
2 swim-up bars
20 restaurants
3 coffee shops/cafes
4 bars/lounges
5 poolside bars

Restaurants on site

Chiringuito
Del Lago Restaurante
Gong
Nektar
Quinto

Things to do

18-hole golf course
2 outdoor tennis courts
24-hour pool access
5 outdoor pools
Beach volleyball
Beach yoga
Free beach club
Full-service spa
Golf carts
Golf clubhouse
Golf clubs/equipment
Golf driving range
Golf lessons
Health club
Lazy river
Outdoor pickleball court
Pro golf shop
Tennis lessons
Water park
Waterslide

Family friendly

5 outdoor pools
Grocery/convenience store
High chair
In-room babysitting (surcharge)
In-room kitchen
In-room microwave
Laundry facilities
Lazy river
Lifeguards on site
Mini-fridge
Separate in-room dining area
Water park (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Grocery/convenience store
Guidebooks
Hair salon
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

Computer station

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
Dock
On a private beach
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Body scrubs
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible shuttle
Bathroom emergency pull cord
Doorbell and phone notification
Elevator (36 inch wide door)
Front entrance ramp
Hardwood flooring in public areas
Smooth flooring in public areas
Smooth flooring in room
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk (36 inches high)
Wheelchair-accessible restaurant

3 buildings
3 floors
Banquet hall
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas (fines apply)
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Lifeguards
Local culture and ecosystem education
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Pillow menu
Premium bedding

Bathroom

Bathrobes
Children's slippers
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

55-inch LED TV with premium cable channels

Food and drink

24-hour room service
Blender
Cleaning supplies
Coffee/tea maker
Cookware, dishware, and utensils
Espresso maker
Ice maker
Kitchen
Kitchen island
Meal delivery service
Microwave
Mini-fridge
Minibar
Paper towels
Restaurant dining guides
Separate dining area
Stovetop
Toaster

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free local calls
Iron/ironing board
Laptop workspace
Laundry detergent
Mobile key entry
Phone
Recycling
Safe
Separate sitting area
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Guests driving to the property should contact this property in advance (e.g., directions)

This property's water park is closed every Thursday and Friday.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: USD 1000 per accommodation, per stay
A tax is imposed by the city: USD 2.93 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

Uncovered valet parking fee: USD 7 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products

We should mention

24-hour pool access

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Guests under 18 years old are not allowed in the spa

Property is also known as

Jungala Park Hotel Riviera Maya

Jungala Park Hotel at VidantaWorld Riviera Maya Resort

Jungala Park Hotel at VidantaWorld Riviera Maya Playa del Carmen

Frequently asked questions

Does Jungala Park Hotel at VidantaWorld Riviera Maya have a pool?

Yes, this property has 5 outdoor pools. Pool access is available 24 hours a day.

Is Jungala Park Hotel at VidantaWorld Riviera Maya pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Jungala Park Hotel at VidantaWorld Riviera Maya?

Valet parking is available for USD 7 per day.

What time is check-in at Jungala Park Hotel at VidantaWorld Riviera Maya?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Jungala Park Hotel at VidantaWorld Riviera Maya?

Check-out is at noon.

Where is Jungala Park Hotel at VidantaWorld Riviera Maya located?

Nestled on the beach, this Playa del Carmen resort is within 1 mi (2 km) of Maroma Beach and Playa Paraiso Golf Course. Cirque du Soleil Boutique at Vidanta Riviera Maya and Puerto Morelos Town Square are also within 9 mi (15 km).

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Jungala Park Hotel at VidantaWorld Riviera Maya Reviews

8.6

Excellent

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10

The property team was very helpful and accommodating. The resort itself was gorgeous and the food and drinks were all amazing. Would highly recommend and look forward to returning.

Stayed 6 nights in Apr 2025

10/10

Everything was exceptional. The service , the rooms , our concierges were superb. Would definitely recommend.

Stayed 2 nights in Apr 2025

10/10

We had a relaxing and stress free vacation thanks to excellent service from our staff! Anything we needed they were on top of it in minutes.

Stayed 7 nights in Mar 2025

10/10

The property is extraordinary, and the service was AAA

Stayed 1 night in Feb 2025

10/10

Service was on the highest level I can’t say enough about how great it was and the people were. Resort is also incredible. Any stigma with travelling to Mexico was abolished by coming here. Safe. Highest quality of everything. (VIP experience)

Stayed 5 nights in Mar 2025

8/10

It was a beautiful resort, a little large, but transportation with the use of shuttles was good. Only issue was some things were a bit expensive, $6.00 CAD for a can of pop for example is a bit much imo.

Stayed 8 nights in Dec 2024

10/10

We have truly impressed by Jungala. I’ve never met such device level in Northern America, it would be possible to compare only with Mandatin Oriental in Dubai. A Jem in Jungle. We have stayed for 5 days during the Easter, we didn’t go to the same restaurant once, the Butler/concierge of Brenda and Jose service was always shifting expectations. There are now crowds, no lines, you feel this exclusive personal approach and enjoy your vacation. I am someone who lives Océan, and here it’s not really swimmable. But I have never regretted choosing this hotel and would gladly recommend it to picky clients and come back in the future. Absolute pleasure to be here

Stayed 5 nights in Apr 2025

10/10

It’s a great hotel. The kids had fun at the waterpark. It is tough getting around the resort because you have to get picked up by a golf cart every time. It’s a massive resort! The food was pretty good, everything was a little pricey, but it was to be expected.

Stayed 7 nights in Dec 2024

2/10

The worst vacation I have ever had this was horrible

Stayed 5 nights in Dec 2024

10/10

We just came back from our trip. We have nothing but a praise for the treatment we received during our stay. We were contacted via WhatsApp a week before the trip. Offered airport transfer and answered several questions we had. We arrived at night at chose to stay at the hotel near the airport. Transport was scheduled to pick us up there at 9 AM and by 10 we were already in our suite. Luggage was brought in and fruit and cheese platter awaited in a dining room. We travelled with 2 teenage boys that slept on living room sofas which are twin sized, but small but with a privacy sliding door. They had their own bathroom and we had an en-suite. There are robes and slippers and excellent line of cosmetics that I ended up buying in gift shop to bring home. I always bring my own but loved these. There were 4 concierges available during the day. They were all smiles, very helpful and friendly. There were several of them : Luisa, Jose, Melanie , Lizet and Viridiana. They went above and beyond anything we needed. Walked us into a beach club to reserve cabana, restaurants for best seats and we could txt them any time for anything. We like to walk so we learned the paths the first day to cut across large property for gym, pools, beach or restaurants. Boys tried the extreme rides in water park- fun! There is a choice of quiet pools like Grand Luxxe and Grand Mayan, beach club is newer and pretty but loud good service, Mayan pool available to all where service is lacking a little bit

Stayed 5 nights in Apr 2025

6/10

It has the potential to be amazing but little things got in the way. Transportation from airport was terrible and took many hours. We were quite tired when we arrived only to be placed in a suite that literally was missing the tvs from the wall. They quickly got new tvs hung up, my daughter slipped off her shoes and stepped on the rug to find it was saturated in water (completely flooded). Did no one inspect the room? An hour later we were in a new room and at this point we missed all dining options. In the new room the tv didn’t work at all but we reported it and moved in. It was never fixed during our stay. All of the restaurants were booked ahead so we had to wait in line at the one restaurant that didn’t require reservations. Room service was spotty. Overall the property was beautiful but these things really got in the way.

Stayed 4 nights in Dec 2024

10/10

Review of Jungala Hotel Our 10-day stay at Jungala Hotel was a mix of stunning features and minor challenges. The rooms are clean, modern, and beautifully designed, with comfortable beds and a serene jungle setting that’s perfect for nature lovers. The hotel provides access to an exclusive beach club, though it’s a 10–15-minute golf cart ride from the rooms. The beach club is fantastic—cabana rentals are free (but must be booked early), and the menu offers delicious, clean options. The waiters are friendly, attentive, and quick. While the beach is free of seaweed, it is rocky, with a small area for swimming. My kids enjoyed exploring the rocks and finding sea creatures. The dining experiences were exceptional. Tremont, an Italian restaurant, served amazing food, and Alain, our waiter, was outstanding. Breakfast at Quinto, included in our package, was beautifully presented with a variety of options. The Salum area added charm with its lively bars, food stalls, and illuminated cabanas at night. While the resort is beautiful, transportation can be frustrating. The golf cart rides between areas can take 30 minutes round trip, and walking to main areas can take up to 50 minutes. Additionally, our first days were marred by issues like no hot water, which were resolved quickly. Special thanks to Jaz and Emmanuel for making our stay enjoyable. Despite the setbacks, the resort’s amenities, exceptional food, and beautiful surroundings make it worth a visit. We recommend Jungala

Stayed 10 nights in Dec 2024

6/10

Disclaimer: went during the busiest week-Christmas-New Years. I called 1800 number to provide them our flight information to arrange transport, only to find upon arrival that it was not arranged. We did manage to find Vidanta van at the airport and talked them into taking us (I had to sign for some charge which was later voided by the front desk staff) So, the resort is not brand new. It is remodeled part of one of their other hotels, Grande Luxxe. Lush tropical jungle-the grounds are great and they did an amazing job with mosquito and other insect control. Beautiful, spacious rooms. The bedroom had comfortable beds/bedding. The living room where kids slept had 2 trundle beds, both pretty hard. It took a while for the water in the shower to heat up, but we knew what to expect and started shower way ahead. The restaurant were plenty, though a bit pricy for Mexico. Front lobby staff was always pleasant and helpful. Edgar, Alejandro and Melanie were on point. We had 4 free tix to waterpark on property-no lines and kids had fun Transportation to and from restaurants/pools/beach clubs were spotty. Sometimes it was instant, sometimes we waited for a golf cart 10-15 minutes. The Beach Club-Expedia pictures wer great, though water in the pool was cold, and first day we waited for 40 min to get seats. Beach was the biggest letdown and disappointment as there was no swimmable beach. It was all rocks, coral and seaweed.

Stayed 9 nights in Dec 2024

4/10

READ the bill on checkout. There was ~500 USD worth of errors which took them 30 minutes to correct. 5 stars for Edgar (Jungala Park Hotel) and Arturo (Gong restaurant). These two went above and beyond. Melanie of Jungala Park Hotel was either super incompetent or untrained. On checkout we noticed ~10000 pesos (~500 USD) worth of incorrect charges (which took 30 minutes to resolve on checkout). That made us late for hotel arranged transportation (part of package) to airport to which the transportation staff not only gave us attitude but said they will not be able to transport us at all. Only after escalating to a manager did they honor their commitment. We felt tremendous inefficiency throughout the property (yes they had much staff but not efficient). Staff responses to queries many times seemed like they were LYING in order to take the easy way out. Our family of 5 made the package reservation which included aqua park access. On the day of access they randomly said only four park tickets were included, sucks to be the 5th family member. Bottom line, it was a ploy to extort an additional ticket which was supposed to be part of the package. All 5 laundry machines of the property were not functioning illustrating poor inspection and maintenance. When we pressed the issue their first response was just pay for hotel done laundry, and only after we pressed that its ridiculous that all 5 machines are non-functional they said "ok we will do your laundry for free".

Stayed 4 nights in Dec 2024

10/10

LA GENTE SUPER SERVICIO MUY AGRADABLE TODO

Stayed 1 night in May 2025

10/10

El trato del personal, lugar muy lindo . Excelente

Stayed 5 nights in Apr 2025

10/10

todo! super bonita la recamara, todo nuevo, el servicio excelente, el water park super limpio y sin colas largas. Solo la comida muy cara!

Stayed 5 nights in Apr 2025

10/10

Todo excelente el mejor servicio, las mejores instalaciones, el cuarto increíble , la atención del personal maravillosa no tengo ninguna queja puras cosas buenas. Regresaremos sin duda espero muy pronto

Stayed 5 nights in Apr 2025

10/10

Stayed 4 nights in Apr 2025

10/10

De lo mejor que me he quedado en la Riviera maya. Gran hotel lo recomiendo ampliamente servicio gente todo.

Stayed 4 nights in Apr 2025

10/10

Stayed 3 nights in Mar 2025

2/10

cero lo recomiendo no tiene personal y el precio sobrevaluado

Stayed 7 nights in Dec 2024

10/10

Stayed 2 nights in Jan 2025

10/10

Stayed 8 nights in Dec 2024

10/10

Stayed 5 nights in Dec 2024

Jungala Park Hotel at VidantaWorld Riviera Maya

Choose dates to view prices

Photo gallery for Jungala Park Hotel at VidantaWorld Riviera Maya

Reviews

Popular amenities

Room options

View all photos for One-Bedroom Suite + Jungala Aqua Experience

One-Bedroom Suite + Jungala Aqua Experience

Highlights

View all photos for One-Bedroom Suite + Cirque du Soleil JOYÀ Show and Dinner Experience

One-Bedroom Suite + Cirque du Soleil JOYÀ Show and Dinner Experience

Highlights

View all photos for One-Bedroom Suite + Cirque du Soleil JOYÀ + Jungala Aqua Experience

One-Bedroom Suite + Cirque du Soleil JOYÀ + Jungala Aqua Experience

Highlights

View all photos for One-Bedroom Suite

One-Bedroom Suite

Highlights

View all photos for One-Bedroom Suite + 3-Day Summer Camp for 2 Kids with Daily Activities & Welcome Kit + Jungala Aqua

One-Bedroom Suite + 3-Day Summer Camp for 2 Kids with Daily Activities & Welcome Kit + Jungala Aqua

Highlights

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About the neighborhood

What's nearby

Getting around

Restaurants

About this property

Jungala Park Hotel at VidantaWorld Riviera Maya

Languages

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Have a question?

Jungala Park Hotel at VidantaWorld Riviera Maya Reviews

Reviews

Excellent

9.0/10

8.6/10

8.6/10

8.8/10

9.2/10

Reviews

10/10

Juan

10/10

elenita