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Jungala Hotel at VidantaWorld Riviera Maya

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A resort with a large pool, palm trees, and thatched-roof structures. - Jungala Hotel at VidantaWorld Riviera Maya (Playa del Carmen)
4 bars/lounges, 2 swim-up bars, 5 poolside bars, 2 beach bars - Jungala Hotel at VidantaWorld Riviera Maya (Playa del Carmen)
Private beach, white sand, free beach shuttle, beach cabanas - Jungala Hotel at VidantaWorld Riviera Maya (Playa del Carmen)
20 restaurants, breakfast served - Jungala Hotel at VidantaWorld Riviera Maya (Playa del Carmen)
Exterior - Jungala Hotel at VidantaWorld Riviera Maya (Playa del Carmen)
Luxury
5.0 star property
9.0

Wonderful

Jungle retreat with private beach

Surrounded by lush tropical jungle, this exclusive resort pampers guests with twenty restaurants, including exceptional Italian cuisine at Tremont. The private beach club offers free cabanas nearby. Attentive concierges arrange everything from spa treatments to waterpark access, creating a truly royal experience.

Popular amenities

  • On private beach
  • Spa
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for One-Bedroom Suite

55-inch LED TV with cable channels

One-Bedroom Suite

10.0 out of 10
Exceptional
(13 reviews)
  • Resort view
  • 103 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed

About the neighborhood

Located in Playa del Carmen, Jungala Hotel at VidantaWorld Riviera Maya is on a private beach. Playa Paraiso Golf Course and Gran Coyote Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Maroma Beach and Ojo de Agua Beach. Cirque du Soleil Boutique at Vidanta Riviera Maya and Puerto Morelos Town Square are two other places to visit that come recommended. Visit our Playa del Carmen travel guide
View more Resorts in Playa del Carmen
Map
Carr. Cancun Playa del Carmen KM 48, Playa del Carmen, QROO, 77710

What's nearby

  • Paradise Beach
    Paradise Beach
    19 min walk - 1.0 mile
  • Insel vor Playa del Carmen, Strand Maroma, Mexiko
    Maroma Beach
    13 min drive - 4.6 miles
  • Nicklaus Design Golf Course
    5 min walk - 0.3 miles
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    4 min drive - 1.4 miles
  • Playa Paraiso Golf Course
    4 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN)
    34 min drive

Restaurants

  • La Laguna
    10 min drive
  • Restaurante La Plaza
    9 min drive
  • La Fuente -Lobby Bar
    9 min drive
  • Star Café
    8 min drive
  • Lobby Bar Acuarium
    14 min drive

About this property

Jungala Hotel at VidantaWorld Riviera Maya

Luxury family-friendly resort near Maroma Beach
Located close to Playa Paraiso Golf Course and Cirque du Soleil Boutique at Vidanta Riviera Maya, Jungala Hotel at VidantaWorld Riviera Maya provides a golf course, 2 swim-up bars, and 2 beach bars. With a private beach, beach cabanas, and sun loungers, this resort is the perfect place to soak up some sun. Treat yourself to a sports massage, a facial, or a manicure/pedicure at the onsite spa. Be sure to enjoy a meal at the 20 on-site restaurants, including breakfast, lunch, and dinner. Yoga classes are offered at the health club; other things to do include beach yoga and beach volleyball. Free in-room WiFi is available to all guests, along with 5 poolside bars and a grocery/convenience store.
You'll also enjoy the following perks during your stay:
  • 5 outdoor pools along with a lazy river, a waterslide, and 2 swim-up bars
  • 2 outdoor tennis courts, valet parking (surcharge), and a shopping center shuttle
  • A free beach club on site, babysitting (surcharge), and an outdoor pickleball court
  • Beach towels, luggage storage, and a dock
Room features
All 52 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Highchairs, children's slippers, and childcare services
  • Recycling and eco-friendly cleaning products
  • 2 bathrooms with jetted tubs and rainfall showers
  • 55-inch LED TVs with premium channels
  • Balconies or patios, wardrobes/closets, and separate sitting areas

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Shopping center shuttle (surcharge)
  • Secured, uncovered valet parking on site (USD 7 per day; includes in/out privileges)

Food and drink

  • 2 beach bars
  • 2 swim-up bars
  • 20 restaurants
  • 3 coffee shops/cafes
  • 4 bars/lounges
  • 5 poolside bars

Restaurants on site

  • Chiringuito
  • Del Lago Restaurante
  • Gong
  • Nektar
  • Quinto

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 24-hour pool access
  • 5 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Free beach club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Health club
  • Lazy river
  • Outdoor pickleball court
  • Pro golf shop
  • Tennis lessons
  • Waterslide

Family friendly

  • 5 outdoor pools
  • Grocery/convenience store
  • High chair
  • In-room babysitting (surcharge)
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Mini-fridge
  • Separate in-room dining area
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in public areas
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Espresso maker
  • Ice maker
  • Kitchen
  • Kitchen island
  • Meal delivery service
  • Microwave
  • Mini-fridge
  • Minibar
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools
This property's water park is closed every Thursday and Friday.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 1000 per accommodation, per stay
  • A tax is imposed by the city: USD 3.37 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Uncovered valet parking fee: USD 7 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

24-hour pool access
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Jungala Park Hotel Riviera Maya
Jungala Park Hotel at VidantaWorld Riviera Maya Resort
Jungala Park Hotel at VidantaWorld Riviera Maya Playa del Carmen

Frequently asked questions

Does Jungala Hotel at VidantaWorld Riviera Maya have a pool?

Yes, this property has 5 outdoor pools. Pool access is available 24 hours a day.

Is Jungala Hotel at VidantaWorld Riviera Maya pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Valet parking is available for USD 7 per day.

What time is check-in at Jungala Hotel at VidantaWorld Riviera Maya?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Jungala Hotel at VidantaWorld Riviera Maya?

Check-out is at noon.

Where is Jungala Hotel at VidantaWorld Riviera Maya located?

Nestled on the beach, this Playa del Carmen resort is within 1 mi (2 km) of Maroma Beach and Playa Paraiso Golf Course. Cirque du Soleil Boutique at Vidanta Riviera Maya and Puerto Morelos Town Square are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Jungala Hotel at VidantaWorld Riviera Maya Reviews

9.0

Wonderful

9.6

Cleanliness

9.2

Amenities

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 155 out of 214 reviews
Rating 8 - Good. 25 out of 214 reviews
Rating 6 - Okay. 15 out of 214 reviews
Rating 4 - Poor. 11 out of 214 reviews
Rating 2 - Terrible. 8 out of 214 reviews

Reviews

Verified

10/10 Excellent

Esther

Great hospitality , property and service
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great large property with lots to do and great food to choose from!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Darragh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great room great pools and great food what more could you ask for we will be back for sure !!!!!!
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, fantastic amenities, excellent staff-every single one of them- great food!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Heily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. The staff was super attentive and were always seeking to see what they could help with. The pools were huge and beautiful. Everything was awesome.
This was the main pool which gets lost in the image because its huge.
One of the lobbies
One of the lobbies
This was Del Lago Restaurant were they serve buffet breakfast. The views of that place were beautiful
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Yesika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, very clean, everybody was exceptional especially the concierge Marisol and Lizette, it was my birthday and they had balloon decorations in my suite and a dessert, what a nice surprise.The hotel complex is huge but they have golf carts to take to all the places you need to go to.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jungala was an excellent family stay. Beautiful rooms. Beautiful grounds. Wonderful staff. We really loved our time with our 3.5 year old and 11 month old, and the staff were so kind and helpful with our boys.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was Perfect! I would highly recommend it for family’s with children. The amenities are amazing to keep little ones busy all day!
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stayed at Jungala Hotel, Great property, the rooms are spacious and clean, hotel has daily shows at the Mexican town, forgot what is called, the water park was awesome, our kids had a blast. Melani our concierge went above and beyond to make our stay superior, she really stand out and made the difference. Would definitely come back.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Abraham

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms and staff
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vidanta Jungala was a wonderful experience and holiday for my family and friends. We were made to feel very special as VIPs when we arrived. Although you travel on golf carts for much of your stay, they are always very attentive and on time. The restaurants are amazing, the facilities are gorgeous and the pools are lots of fun. The beach club was a highlight of our vacation too.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Michael Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Beach club was great. Service was great everywhere. Food and drinks were expensive but generally good quality.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Jasenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best resorts I've been to in the Cancun area. We thought out master plan providing ample space for the numerous resorts within the property in a natural setting.
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Yehav

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very well maintained, clean, and the rooms are spacious. The service was excellent throughout our stay. The food was great across all the restaurants, including room service. At check-in, we were asked to put down a $1,500 deposit toward dining within the resort, which we declined. It’s worth noting that food prices are on the higher side, and a 20% gratuity is automatically added everywhere—even for small purchases like ice cream at a stand. The location is convenient, with easy access to Playa del Carmen—we went there one evening and it was a nice option nearby.
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Cathy Fang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big property with lots of pools (never felt crowded). Food was good and on pricier side. You have to shuttle everywhere and wait time is manageable. Kids club has good varieties of activities. One off experience for us was a dinner reservation was booked/confirmed. When we arrived, we found out the restaurant was closed. Concierge was able to find alternative quickly.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Maya

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort, attentive staff. Best vacation we ever had!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

olivier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and courteous staff. Although we didn't always understand how to have the kids beds made everyday, we eventually caught on and a great week was had by the whole family.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is the most beautiful place that we have stayed at in the Riviera Maya…and we ha f stayed in many. The staff are so so friendly, kind and helpful. We stayed 10 days. The kids loved it and I appreciated the conservation of the land and waters. Just be mindful that food and activities there are expensive. We went and ate in Playa del Carmen as well as grocery shopped which helped. It’s worth it. Would definitely stay again.
Stayed 9 nights in Mar 2026
Verified

10/10 Excellent

Izhar

Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at Jungala!! The suites are roomy, spotless, tastefully decorated with almost any amenity you would need. The service was impeccable. We had access to the grounds & pools of the other beautiful hotels within the Vidanta complex. We would definitely choose to stay here again on a future trip to the Riviera Maya!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was gorgeous. We stayed with our family of 4, including 2 teenage sons. There was something for everyone. The staff was wonderful and extremely attentive. The pools, gyms and restaurants were all amazing. My only complaint- not even really a complaint, is that the property doesn’t have food close by unless you do room service. The room service was excellent, tons of food for the price. They offered coffee in the lobby but would have been nice to have a place to have drinks or light snack without having to walk a great distance. We CHOSE to walk a lot but there are golf cart shuttles any time you want. The staff was extremely extremely attentive. They helped arrange all things from transportation, to reservations to recreation off property! We didn’t want to leave and definitely will be back!
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Lindita

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was amazing. Very cleaned and the customer service was top notch. The food was ok but very expensive for what it was. There is also no beach.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Izhar

Liked: Cleanliness, staff & service, amenities
We loved our stay at jungala! The grounds are beautiful, with a very relaxing vibe. The suites are spacious & tastefully decorated with just about every amenity you would need. The staff was attentive to our every need. We had access to the other hotels & pools on the vidante property. We would definitely return here on a future trip to playa del Carmen
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

Anastasia

Liked: Cleanliness, staff & service
Disliked: Amenities
Stuff was amazing. Cleaning lady was amazing but we didn’t get the concept- rocky beach. Super huge territory- you have to order the golf car to get anywhere there. Outdated restaurant (but great food), outdated everything really. Super cold pool. Unless you have access to the beach club pool that is actually heated- good luck swimming in their main pool. Prices for food were even more expensive than in the US! Lunch for 5 ppl- $260. Dinner - $370 Try not to go bankrupt there just on food. We will not be coming back there
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Erika Lydia La

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and amazing customer service!!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough good things about Jungala! This was one of the best experiences I’ve had - we were a little worried about what we would come into as some of the Vidanta owners have complaints about their ownership plans but THIS is the model Vidanta should follow. The hotel gets the highest level of access to all parts of the resort, private concierge, private transportation all over the 1000 acre resort. We LOVED walking the jungle paths to our room which was enormous and beautifully appointed. I could not have asked for more. We saw lots of wild life and the environment is so peaceful. As a rule, my family does not return to the same resort as we want to see more of the world but we all want to return here! ♥️ Definitely see Joya - it was fabulous!
Stayed 5 nights in Mar 2026