Vacation packages
Stays
Cars
Flights
Support
AARP Member Savings
My Trips
AARP.org
Join
Renew

IT Boutique Hotel & Restaurant

4.0 star property
Hotel with 2 restaurants, a short walk to Playa del Carmen Main Beach

Choose dates to view prices

Photo gallery for IT Boutique Hotel & Restaurant

Porch
Outdoor pool, open 9:00 AM to 9:00 PM, sun loungers
Suite with Balcony | Living area | Flat-screen TV
Reception
Front of property
IT Boutique Hotel & Restaurant sits on Playa del Carmen's shoreline offering a refined escape. Guests can dine at either of the two restaurants, relax by the outdoor pool with dedicated sun loungers, or enjoy a quiet moment with coffee at the hotel's café.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Room service
  • Breakfast available
  • Housekeeping

Room options

Check availability for these dates

Tonight

Sep 28 - Sep 29
Check availability for tonight Sep 28 - Sep 29

Tomorrow

Sep 29 - Sep 30
Check availability for tomorrow Sep 29 - Sep 30
Available filters for rooms
Showing 5 of 5 rooms

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium Room, 2 Queen Beds, Balcony | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Premium Room, 2 Queen Beds, Balcony

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Private bathroom
Bathrobes
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Plus

Deluxe Plus | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Deluxe Plus

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Private bathroom
Bathrobes
Espresso maker
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Deluxe Room

8.0 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Private bathroom
Bathrobes
Espresso maker
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite with Balcony

Suite with Balcony | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Suite with Balcony

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Private bathroom
Bathrobes
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Balcony

Premium Room, Balcony | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Premium Room, Balcony

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Private bathroom
Bathrobes
  • City view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
Calle 44 con Avenida Primera- Zazil-Ha, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 6 min walk - 0.4 miles
  • Mamitas Beach - 8 min walk - 0.5 miles
  • Playa del Carmen Main Beach - 9 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal - 3 min drive - 1.6 miles
  • Punta Esmeralda Beach - 7 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪San Lucho Mezcaleria - ‬2 min walk
  • ‪Colectivo Mexicano Cervecero - ‬3 min walk
  • ‪De Local - ‬3 min walk
  • ‪Quinta Parilla - ‬3 min walk
  • ‪Pizza Italia - ‬2 min walk

About this property

IT Boutique Hotel & Restaurant

Upscale hotel near Quinta Avenida
Close to Mamitas Beach and Playa del Carmen Main Beach, IT Boutique Hotel & Restaurant provides a poolside bar, a rooftop terrace, and a coffee shop/cafe. Treat yourself to spa services, such as a facial, a massage, or a body treatment. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a bar.
You'll also find perks like:
  • An outdoor pool along with sun loungers
  • Free self parking and extended parking
  • Cooked-to-order breakfast (surcharge), a porter/bellhop, and a front-desk safe
  • Luggage storage, outdoor furniture, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at IT Boutique Hotel & Restaurant boast perks such as premium bedding and air conditioning, as well as amenities like free WiFi and desk chairs.
More conveniences in all rooms include:
  • Bathrooms with showers and shampoo
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and electrical adapters/chargers

Similar properties

3 outdoor pools, pool umbrellas

La Pasion Hotel Boutique by Bunik

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 1,274 reviews
La Pasion Hotel Boutique by Bunik

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Free extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 220 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • IT Restaurant

Things to do

  • Beach yoga
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Lever door handles
  • Smooth flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (24 inches high)
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Limited room service

More

  • Air conditioning
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 17 and younger are not allowed at this property; All guests older than 17 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 220 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this property

Property is also known as

It Hotel Residences
It & Restaurant Del Carmen
IT Boutique Hotel & Restaurant Hotel
IT Boutique Hotel & Restaurant Playa del Carmen
IT Boutique Hotel & Restaurant Hotel Playa del Carmen

Frequently asked questions

Does IT Boutique Hotel & Restaurant have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is IT Boutique Hotel & Restaurant pet-friendly?

No, only service animals are welcome at the property.

How much is parking at IT Boutique Hotel & Restaurant?

Self parking and extended parking are free at this property.

What time is check-in at IT Boutique Hotel & Restaurant?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at IT Boutique Hotel & Restaurant?

Check-out is at noon.

Where is IT Boutique Hotel & Restaurant located?

Located in Zazil-ha, this hotel is within a 10-minute walk of Super Chedraui Selecto Avenida 10, Playa del Carmen Main Beach, and Mamitas Beach. Quinta Avenida is 0.4 mi (0.7 km) away.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

IT Boutique Hotel & Restaurant Reviews

8.6

Excellent

9.0

Cleanliness

9.0

Location

9.0

Staff & service

8.4

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 256 out of 431 reviews
Rating 8 - Good. 99 out of 431 reviews
Rating 6 - Okay. 35 out of 431 reviews
Rating 4 - Poor. 19 out of 431 reviews
Rating 2 - Terrible. 22 out of 431 reviews

Reviews

10/10 Excellent

Matthew Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were the best part! They made us feel welcome and at home. The property has beautiful roof top views and a close walk to the beach/ 5th Avenida. They made our trip a nice place to relax after a long day of adventures! The only thing I would change is longer hours open for the roof top (both morning and evening) would've been a nice option.
Stayed 7 nights in Sep 2025

10/10 Excellent

tereza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel . Near everything… The staff is amazing … Every one is very nice, helpffull and polite . Yago and Valentina from the front desk are amazing… Só nice and polite … I will go back in the future and will stay this this hotel for sure . I super recommend this facility … I had an amazing time . Thank you all …
Stayed 9 nights in Aug 2025

10/10 Excellent

ILDEFONSO MURAIRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent service
Stayed 4 nights in Aug 2025

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel near all the amenities. Clean and quiet. We would stay again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Stevin Azo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay
Stayed 5 nights in Mar 2025

8/10 Good

Randy

Liked: Cleanliness, staff & service
Hotel was good very friendly staff. Stay
Stayed 4 nights in May 2025

10/10 Excellent

Elan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and amenities
Stayed 2 nights in Apr 2025

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location... Great view from the roof top
Stayed 1 night in Jun 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience all around at IT Hotel Playa!
Stayed 1 night in May 2025

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities
overall best stay

10/10 Excellent

Millia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel truly is centrally located. Staff was very friendly and so helpful in helping me to arrange a surprise for my fiancée. Definitely would not hesitate to stay here again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
We received excellent assistance from Yair in reception.
Stayed 4 nights in Apr 2025

8/10 Good

Delan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in playa right off 5th avenue
Stayed 7 nights in Jan 2025

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Jul 2025

8/10 Good

Fatima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Dec 2024

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel.. very clean and friendly staff! Only a minute walk to 5th avenue.. but super quiet area. Felt safe walking back to the hotel at night, even as a solo female traveler. Highly recommend!
Stayed 1 night in Feb 2025

8/10 Good

Luis Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and friendly. The rooftop pools were nice the food was good. The only complaint I would have is the room had no safe and there was no way to lock my room door from the inside.
Stayed 5 nights in Mar 2025

10/10 Excellent

Yenni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, safe, and convenient hotel near the best of Playa del Carmen
Stayed 3 nights in Sep 2024

10/10 Excellent

Mairead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at IT boutique hotel was fantastic. The property was located a block away from 5th ave but was far enough to be away from the noise of it all. Staff was fantastic. Pool was amazing. My room was extremely clean and modern. Would definitely stay here again
Stayed 1 night in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price point on this hotel, it was beyond expectations!! The staff are very helpful and super friendly !! The hotel is just off of busy 5th avenue, so you don’t get the noise, but, still benefit from being close to the action!! The beach is only steps away also. So many good restaurants and bars to enjoy close by! Breakfast was nice, only a couple options but, both options were plenty good for us!! I would come back to the IT Boutique in a heartbeat next time Playa Del Carmen is on my list !!
Stayed 9 nights in Mar 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay
Stayed 4 nights in Sep 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at IT Boutique hotel. The staff was incredible; they were very friendly and helpful with any questions we had. We were very appreciative that they were able to accommodate our early check in request and late check out. It it steps away from Quinta Avenida yet quiet away in which we were able to get a good night's rest. I would not hesitate to stay here again. Thanks again for helping make our trip enjoyable!
Stayed 7 nights in Mar 2025

10/10 Excellent

ANGELICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will stay again.

6/10 Okay

Alexis

Liked: Cleanliness, staff & service
The property overall was very nice. The staff was super friendly and helpful. The room was very small but it had a nice balcony and bathroom. The room was clean but no space to put anything such as clothes, shoes, etc. the pillows were very fat and uncomfortable. We asked for smaller pillows but unfortunately they did not have any. The curtain closing the sliding glass door was also broken and light would come into the room so I had to tie it with a hair tie. The property is walkable to everything including 5ta Avenida just one block away. The rooftop area is nice but not the best. The drinks were amazing though.
Stayed 4 nights in Jul 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Love everything about this hotel from the location to the staff that was always very helpful with any questions that we had.
Stayed 4 nights in Oct 2023

  • † More information about the $50 gift card with flight package benefit may be found at: https://www.expedia-aarp.com/lp/b/vacationpackages50prepaid

  • English Copyright 1995 – 2025. All rights reserved. Use of this Web site constitutes acceptance of the Expedia User Agreement and Privacy Policy. Expedia pays a royalty fee to AARP for the use of AARP’s intellectual property. These fees are used for the general purpose of AARP. All goods or services and discounts offered via the AARP® Travel Center powered by Expedia ®, are provided by third-party suppliers. AARP and its affiliates do not endorse and are not responsible for the goods or services and discounts made available on this site. Offers are subject to change and may have restrictions. Please contact the AARP® Travel Center powered by Expedia® directly for full details. AARP and its affiliates are not insurers.