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Rubra Hotel & Spa

Property class: 3.5

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Photo gallery for Rubra Hotel & Spa

A pool with a central column, white walls, and balconies with decorative railings. - Rubra Hotel & Spa (Playa del Carmen)
A modern bedroom with a large bed, a nightstand, a wall-mounted TV, and a unique abstract artwork on the wall. - Rubra Hotel & Spa (Playa del Carmen)
A modern outdoor seating area with wicker chairs, a glass railing, and a view of the cityscape. - Rubra Hotel & Spa (Playa del Carmen)
A bathroom with a red mosaic wall, a large mirror, and two wooden sinks. - Rubra Hotel & Spa (Playa del Carmen)
Porch - Rubra Hotel & Spa (Playa del Carmen)
Located close to Quinta Avenida and Playa del Carmen Main Beach, Rubra Hotel & Spa provides a rooftop terrace. Stay connected with free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Premium Quadruple Room

A hotel room with a bed, a smaller bed, a chair, a table, and a large window with a map.

Premium Quadruple Room

7.2 out of 10
Good
(5 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 King Bed

View all photos for Standard Room

A modern bedroom with a large bed, a headboard, a nightstand, and a wall art piece.

Standard Room

7.0 out of 10
Good
(9 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

A modern hotel room with two beds, a large artwork on the wall, and a blue pendant light.

Standard Double Room

  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

A modern bedroom with a large bed, bedside lamps, a small table, and a bathtub.

Superior Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Gonzalo Guerrero, a neighborhood in Playa del Carmen, Rubra Hotel & Spa is in a shopping district and near the beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Quinta Avenida and Playa del Carmen Main Beach are two other places to visit that come recommended. Take an opportunity to explore the area for water adventures such as scuba diving. Visit our Playa del Carmen travel guide
Map
Playa del Carmen, QROO

What's nearby

  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    2 min walk - 0.1 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    3 min walk - 0.2 miles
  • A multi-level shopping mall with palm trees, hanging decorations, and various stores.
    Quinta Alegría Shopping Mall
    3 min walk - 0.2 miles
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    8 min walk - 0.5 miles
  • Central Square
    3 min walk - 0.2 miles

Getting around

  • Cancun Intl. Airport (CUN)
    50 min drive

Restaurants

  • Ilios restaurant
    1 min walk
  • Mi Jardin Secreto
    2 min walk
  • Calle 12
    1 min walk
  • Porfirio’s
    1 min walk
  • Sala De Despecho
    1 min walk

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Caribbean Paradise Hotel & Spa - 5th Avenue
Gonzalo Guerrero
  • Pool
  • Spa
  • Free WiFi
  • Air conditioning
7.6 out of 10, Good, 888 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Things to do

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property does not allow children

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 9:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Frequently asked questions

Does Rubra Hotel & Spa have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 9:00 AM–9:00 PM.

Is Rubra Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Rubra Hotel & Spa?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Rubra Hotel & Spa?

Check-out is at noon.

Where is Rubra Hotel & Spa located?

Located in Gonzalo Guerrero, this hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Playa del Carmen Maritime Terminal are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Rubra Hotel & Spa Reviews

7.6

Good

8.0

Cleanliness

8.4

Location

8.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 269 out of 665 reviews
Rating 8 - Good. 182 out of 665 reviews
Rating 6 - Okay. 91 out of 665 reviews
Rating 4 - Poor. 54 out of 665 reviews
Rating 2 - Terrible. 69 out of 665 reviews

Reviews

Verified review

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, and staff was excellent.
Stayed 3 nights in Mar 2024
Verified review

8/10 Good

Heather

Liked: Cleanliness, property conditions & facilities, communication
Staff was friendly and helpful very gracious ✅
Stayed 5 nights in Sep 2023
Verified review

10/10 Excellent

Griselda I

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the service and it was close to everything stores restaurants and beach .
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
It was close ro all the clubs right on 5th Avenue. Lots of entertainment, food, and grat views
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good service for the money paid.
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Gabriela

Liked: Staff & service, amenities, property conditions & facilities
The smell on the hotel wasn’t the greatest but also has to do with been so close to the beach.
Stayed 2 nights in Aug 2024
Verified review

8/10 Good

Vanessa

Liked: Cleanliness
Disliked: Staff & service
The bed was comfy, the tv was old and had dark lines throughout the screen, no fridge, no coffee maker and had no water a couple days
Stayed 4 nights in Feb 2025
Verified review

8/10 Good

Labeeba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was good. I really liked it. When I read the other reviews I was alittle concerned but once we got there it was not as bad as the reviews were. It had minor things, but nothing that would ruin your trip or stay. The location was nice too. Unless your someone who likes quite vibes than this place is not for you. I really enjoyed my stay here. The beach was super close as well. Only thing was that they did not have a fridge. Highly recommended place to stay
Stayed 6 nights in Dec 2024
Verified review

8/10 Good

Martin

Liked: Communication
Really nice and big pool, but not clean
Stayed 2 nights in Aug 2023
Verified review

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Family of five booked a family suite and from the pix looked like it had seperate rooms but when arriving we discovered the washroom, kids room and adult rooms were all in one. the pool is 3 feet deep and filthy. the chairs are all filthy dirty and broken. pool on the roof was two feet deep and roof looked like it had been abandoned. honestly the hotel should be torn down but if u need a place to crash next to 5th street itll do if u dont mind the hotel has zero amenities.
Stayed 7 nights in Mar 2025
Verified review

4/10 Poor

Gemma

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Loud house

The name and pictures were misleading. There is no spa at the hotel. This place is great for singles, couples or general party fans since this hotel is right on the strip and opposite coco bongo. It is also partially on top of a club. The music from the outside penetrates through most of the rooms until 3am every night. There are no internal windows is most of the rooms. There is also no beach area on the nearby beach in relation to this hotel. There was also maintenance needed in the rooms we saw including fixing loose electrical plugs or wiring to the wall. However the main bed was quite comfortable, the staff were friendly and provided help and assistance to make the stay more comfortable including moving us to a room further away from the party.
Stayed 7 nights in May 2024
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Try to find alternative

Location was great, employees are as well. Awesome AC, large area. That's about it No privacy in rooms. Shower floor plan: the shower area has many flaws ( maybe this hotel was designed for escort services and rebranded for regular guests) The showers are positioned to 1. Not have a door/ separate area from bedroom. So if you are staying with a family member or coworker, etc you're giving them a show 2. The showers face the hallway and when other guests are walking to their rooms they can SEE YOU through the window of the room. As mentioned, if designed for escorts in the past then it would make sense. Poor engineering 3. No warm water. Not even at night. I was ready to move on to our next hotel for some lukewarm water Wecould sleep through noise, if you are a light sleeper, again, find another place. Music and party crowd till 3am /4am Could practically hear the actual conversations from how close the crowd sounds. We partied so by the time we got back we knocked out No microwave no fridge no bottle opener for the free welcome wine no cups for the welcome wine. Tours are sold at the lobby, which was convenient
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

mario

Liked: Cleanliness, staff & service
Nice and centric hotel
Stayed 7 nights in Jan 2024
Verified review

10/10 Excellent

Tilo

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel to enjoy Playa del Carmen night life
Stayed 3 nights in May 2024
Verified review

6/10 Okay

Robert

Good place
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Daniela

Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff was helpful and the property is close to the 5th avenue
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fun convenient location, it got loud at night because of the partying on fifth but that is to be expected:)
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Kalwant

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything is good. Food is close by and good food.
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Beronica

Liked: Cleanliness, staff & service, amenities
Nice staff
Stayed 2 nights in Jun 2024
Verified review

8/10 Good

Oscar

Liked: Staff & service, amenities
Very nice
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Lisandra

Liked: Cleanliness
Disliked: Staff & service, amenities
More friendly receptionists, and the music next door is way too loud. The 3 nights I stayed, nearly slept!!!
Stayed 3 nights in Feb 2024
Verified review

6/10 Okay

Sukanto

Liked: Cleanliness, property conditions & facilities
Decent sized rom. But no one spoke English
Stayed 1 night in Mar 2025
Verified review

6/10 Okay

Esperanza

Liked: Cleanliness, staff & service
would be better with fridge and microwave in room..
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Friendly
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area, but didn’t receive any special vip benefits
Stayed 1 night in Feb 2024