Illusion Boutique Hotel By BFH

3.5 star property
Comfortable boutique hotel, walk to Central Square

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May 2024

Illusion Boutique Hotel By BFH

Photo gallery for Illusion Boutique Hotel By BFH

Executive Room | View from room
Restaurant
Exterior
Superior Room | View from room
Reception

Overview of Illusion Boutique Hotel By BFH

7.8

Good

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • PoolPoolPool
  • Free WiFiFree WiFiFree WiFi
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • HousekeepingHousekeepingHousekeeping

Explore the neighborhood

8th St North, Between 5th Av. and the ocean, Playa del Carmen, QROO, 77710
  • Popular LocationMuza1 min walk
  • Popular LocationMadrez! Café1 min walk
  • Popular LocationQuinta Avenida1 min walk
  • Popular Location3D Museum of Wonders3 min walk

Room options

Premium Room, 1 King Bed, Partial Ocean View (Cabanas Vision)

cleanliness

Highlights

Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
TV
Blackout drapes/curtains
Bathrobes
Bidet
  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Standard Room

cleanliness

Highlights

Air conditioning
TV
Blackout drapes/curtains
Bidet
Private bathroom
Free bottled water
Cable channels
In-room safe
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room

cleanliness

Highlights

Balcony
Individually decorated
Air conditioning
Free rollaway/extra beds
TV
Blackout drapes/curtains
Bidet
Private bathroom
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Superior Room

cleanliness

Highlights

Patio
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
TV
Blackout drapes/curtains
Bathrobes
  • 40 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Family Room

cleanliness

Highlights

Individually furnished
Individually decorated
Air conditioning
TV
Blackout drapes/curtains
Bidet
Private bathroom
Free bottled water
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

Executive Room

cleanliness

Highlights

Patio
Separate dining area
Air conditioning
Free rollaway/extra beds
TV
Blackout drapes/curtains
Bathrobes
Bidet
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About the neighborhood

Playa del Carmen

Illusion Boutique Hotel By BFH is located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, and is in the entertainment district and near the beach. Central Square and Nuestra Senora del Carmen Catholic Church are notable landmarks, and travelers looking to shop may want to visit Quinta Alegría Shopping Mall. Don't miss out on a visit to Xcaret Eco Theme Park.

What's nearby

  • Quinta Avenida - 1 min walk
  • Central Square - 4 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 8 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • Cervecería Chapultepec - 2 min walk
  • Starbucks - 2 min walk
  • Fah Restaurant Bar - 1 min walk
  • Mercado 174 - 1 min walk
  • Tropical Playa del Carmen - 1 min walk

About this property

Illusion Boutique Hotel By BFH

Boutique hotel near Central Square
Located close to Nuestra Senora del Carmen Catholic Church and Quinta Alegría Shopping Mall, Illusion Boutique Hotel By BFH provides free continental breakfast, a poolside bar, and a grocery/convenience store. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities such as a rooftop terrace and a library.
Other perks at this hotel include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Express check-out, tour/ticket assistance, and smoke-free premises
  • Multilingual staff and a 24-hour front desk
  • Guest reviews speak well of the location
Room features
All guestrooms at Illusion Boutique Hotel By BFH feature comforts such as air conditioning, in addition to amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and bidets
  • 32-inch TVs with cable channels
  • Daily housekeeping and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM–11:30 AM
  • A poolside bar

Things to do

  • Library
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Guidebooks

Guest services

  • Daily housekeeping
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer on request
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Free bottled water
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
This property's beach club is 600 yards (550 meters) away.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children 5 and younger are not allowed at this property; All guests older than 5 are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 5 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property

Property is also known as

Hotel Illusion
Illusion Boutique
Illusion Boutique Hotel Xperience Hotels Adults Playa del Carmen
Illusion Boutique Hotel Playa del Carmen
Illusion Boutique Playa del Carmen
Illusion Hotel
Illusion Boutique Hotel By Xperience Playa Del Carmen
Illusion Boutique Hotel Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels Playa del Carmen
Illusion Boutique Xperience Hotels
Illusion Boutique Xperience Hotels Adults
Illusion Boutique Adults Xperience Hotels
Hotel Illusion Boutique Hotel Adults Only By Xperience Hotels
Illusion Boutique Hotel by Xperience Hotels Adults Only
Illusion Boutique Hotel Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel Adults Xperience Hotels
Illusion Boutique Adults Xperience Hotels Playa del Carmen
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel
Illusion By Xperience Hotels

Frequently asked questions

Does Illusion Boutique Hotel By BFH have a pool?

Yes, this property has an outdoor pool.

Is Illusion Boutique Hotel By BFH pet-friendly?

No, pets are not allowed at this property.

How much is parking at Illusion Boutique Hotel By BFH?

This property doesn't offer parking.

What time is check-in at Illusion Boutique Hotel By BFH?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Illusion Boutique Hotel By BFH?

Check-out is at noon.

Where is Illusion Boutique Hotel By BFH located?

Located in Downtown Playa del Carmen, this boutique hotel is within a 10-minute walk of Central Square, Nuestra Senora del Carmen Catholic Church, and Quinta Alegría Shopping Mall. Xcaret Eco Theme Park is 6.2 mi (10 km) away.

Illusion Boutique Hotel By BFH Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 264 out of 717 reviews" "
Rating 8 - Good. 252 out of 717 reviews" "
Rating 6 - Okay. 92 out of 717 reviews" "
Rating 4 - Poor. 50 out of 717 reviews" "
Rating 2 - Terrible. 59 out of 717 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Yolanda

Liked: Staff & service
Disliked: Amenities
We arrive air conditioner need to be recharge, the last night we stayed the room was SUPER hot the air conditioner went out again… very uncomfortable night with no sleep at all…
Stayed 3 nights in Feb 2024

10/10 Excellent

Mohammad Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time there it was very nice and clean, staff were great and Emanuel at the receptionist was great and very helpful when ever i asked for anything in regards to anything thank you all
Stayed 8 nights in Jan 2024

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Property needs upgrades, not as nice as in the pictures. Looks ok, towels were not goid at all, they were very old and with stains

2/10 Terrible

GABRIELA

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
NEVER THIS HOTEL!!!
Stayed 3 nights in Jan 2024

2/10 Terrible

Louisa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived and they told us there were no blankets in the whole hotel. It was late at night and they simply had NO BLANKETS. The place was SO LOUD that our bed was jumping from the noise of Señor Frogs across the street. They then refused to give us refund. NEVER BOOK THIS ROOM
Stayed 6 nights in Dec 2023

8/10 Good

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel desk was amazing even tho most didnt speak fluently english they used all technology available to understand and help accommodate our stay. The area is beautiful plenty of shopping and amazing art and shows within walking distance local bars clubs and nightlife are everyday until early morning which is amazing I will return

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and accommodations are wonderful. This was my second time staying and will definitely be back.
Stayed 1 night in Dec 2023

4/10 Poor

Francesco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We liked that it was near all the shops and restaurants but didn't like the poor sanitation in this hotel. The noise of loud music is very annoying.
Stayed 3 nights in Dec 2023

2/10 Terrible

Shivesh K

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No phone in the room. Was given a room on 5th floor but there was no elevator. Even for a small thing, had to go down 64 steps to communicate-that also with great difficulty. Later on, realized they communicate thru WhatsApp. Toilet flush was not working properly despite them sending someone to repair. No tissue box in the room and they asked to use toilet paper instead. Ocean view room is a sham-You have to look at some dirty/weird rooftops before you can see ocean. Some staff were really nice. For breakfast, we had to go to their sister hotel which was a 2 minute walk but they had very limited option and anything other than the item that day had to be paid-And language? Biggest problem. Had to use google translator with most of the staff. Won't stay again here.
Stayed 3 nights in Dec 2023