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Iberostar Waves Paraíso Beach - All Inclusive

4.5 star property
Luxury property on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for Iberostar Waves Paraíso Beach - All Inclusive

Exterior
Garden view
On the beach, white sand, sun loungers, beach umbrellas
Free daily buffet breakfast
Garden
Iberostar Waves Paraíso Beach - All Inclusive, near Maroma Beach, offers 12 restaurants and a swim-up bar. Guests love the attentive staff, golf course, yoga, volleyball, and kayaking. Beach massages are perfect for relaxing after active days.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot Tub
  • Bar
  • All inclusive
  • Pool
  • Spa

Room options

Check availability for these dates

Tonight

Sep 11 - Sep 12
Check availability for tonight Sep 11 - Sep 12

Tomorrow

Sep 12 - Sep 13
Check availability for tomorrow Sep 12 - Sep 13
Available filters for rooms
Showing 18 of 18 rooms

View all photos for Junior Suite, Poolside

1 bedroom, minibar, in-room safe, desk

Junior Suite, Poolside

Highlights

Balcony
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 36 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds

View all photos for Premium Room (Pure Wellness)

1 bedroom, minibar, in-room safe, desk

Premium Room (Pure Wellness)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
Eco-friendly toiletries
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

1 bedroom, minibar, in-room safe, desk

Premium Room, Poolside

8.4 out of 10
Very good
(6 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

1 bedroom, minibar, in-room safe, desk

Premium Room (Pure Wellness)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

View from room

Premium Room (Tropical View)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Accessible

1 bedroom, minibar, in-room safe, desk

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Accessible

1 bedroom, minibar, in-room safe, desk

Premium Room, Accessible

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Beach Access)

Beach/ocean view

Junior Suite (Beach Access)

Highlights

Balcony
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 38 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

View from room

Premium Room (Tropical View)

8.4 out of 10
Very good
(11 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Flat-screen TV, video-game console, pay movies

Last room available

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room (Promo)

Flat-screen TV, video-game console, pay movies

Premium Room (Promo)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Flat-screen TV, video-game console, pay movies

Last room available

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Poolside

1 bedroom, minibar, in-room safe, desk

Junior Suite, Poolside

7.6 out of 10
Good
(22 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

1 bedroom, minibar, in-room safe, desk

Premium Room, Poolside

8.2 out of 10
Very good
(48 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

Flat-screen TV, video-game console, pay movies

Premium Room (Promo)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Beach Access)

Beach/ocean view

Junior Suite (Beach Access)

7.2 out of 10
Good
(7 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 36 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Flat-screen TV, video-game console, pay movies

Premium Room

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Flat-screen TV, video-game console, pay movies

Premium Room

8.4 out of 10
Very good
(67 reviews)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Map
Carretera Chetumal, Puerto Juarez, Km.309, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Paraiso Golf Course - 5 min walk - 0.3 miles
  • Paradise Beach - 17 min walk - 0.9 miles
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 1 min drive - 0.5 miles
  • Maroma Beach - 8 min drive - 2.9 miles
  • Tres Rios Ecopark - 13 min drive - 7.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 34 min drive

Restaurants

  • ‪Restaurante La Plaza - ‬8 min walk
  • ‪Lobby Bar Acuarium - ‬8 min walk
  • ‪El Mar Y Tierra - ‬4 min drive
  • ‪Restaurante El Tapatío - ‬14 min walk
  • ‪Restaurante La Dorada - ‬9 min walk

About this property

Iberostar Waves Paraíso Beach - All Inclusive

Luxury all-inclusive property near Playa Paraiso Golf Course
Located close to Maroma Beach, Iberostar Waves Paraíso Beach - All Inclusive provides a free breakfast buffet, a golf course, and a nightclub. This property is a great place to bask in the sun with a white sand beach, a beach bar, and beach massages. Treat yourself to a manicure/pedicure, a body wrap, or a Swedish massage at Spa Sensations, the onsite spa. At the 12 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. Yoga classes are offered at the health club; other things to do include windsurfing, beach yoga, and kayaking. Stay connected with free in-room WiFi, and guests can find other amenities such as a swim-up bar and a poolside bar.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, along with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • Tennis courts, babysitting (surcharge), and massage treatment rooms
  • Concierge services, a front-desk safe, and a water dispenser
  • Guest reviews say great things about the beach locale and helpful staff
Room features
All 424 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • Flat-screen TVs with satellite channels
  • Balconies, childcare services, and video-game consoles

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 12 restaurants
  • 4 coffee shops/cafes
  • 5 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Buffet La Plaza
  • El Puerto
  • Gourmet El Colonial
  • La Hacienda
  • Teppanyaki Hashiru

Things to do

  • 18-hole golf course
  • Arcade/game room
  • Basketball
  • Beach yoga
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf clubhouse
  • Golf driving range
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Pro golf shop
  • Scuba diving
  • Shopping mall
  • Snorkeling
  • Tennis
  • Volleyball
  • Windsurfing

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 25 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay movies
  • Video game console

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Iberostar Beach
Iberostar Beach Paraiso
Iberostar Paraiso Beach
Iberostar Paraiso Beach All Inclusive
Iberostar Paraiso Beach All Inclusive Playa del Carmen
Iberostar Paraiso Beach Playa del Carmen
Paraiso Beach
Paraiso Beach Iberostar
Iberostar Hotel Paraiso Beach
Iberostar Paraiso Beach Hotel Playa Paraiso
Iberostar Paraiso Beach Playa Paraiso, Riviera Maya, Mexico
Iberostar Paraiso Beach All Inclusive All-inclusive property
Iberostar Paraiso Inclusive l
Iberostar Paraiso Beach All Inclusive
Iberostar Paraíso Beach All Inclusive
Iberostar Waves Paraíso Beach All Inclusive
Iberostar Waves Paraíso Beach - All Inclusive Playa del Carmen

Frequently asked questions

Does Iberostar Waves Paraíso Beach - All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Iberostar Waves Paraíso Beach - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Iberostar Waves Paraíso Beach - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Iberostar Waves Paraíso Beach - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Iberostar Waves Paraíso Beach - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Iberostar Waves Paraíso Beach - All Inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkeling, kayaking, and more.

Where is Iberostar Waves Paraíso Beach - All Inclusive located?

Nestled on the beach, this Playa del Carmen property is within 3 mi (5 km) of Playa Paraiso Golf Course and Maroma Beach. Ojo de Agua Beach and Puerto Morelos Beach are also within 12 mi (20 km).

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Iberostar Waves Paraíso Beach - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 491 out of 1003 reviews
Rating 8 - Good. 238 out of 1003 reviews
Rating 6 - Okay. 140 out of 1003 reviews
Rating 4 - Poor. 78 out of 1003 reviews
Rating 2 - Terrible. 56 out of 1003 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property! Golf course was in excellent condition! All around the best place I have stayed when visiting!
Stayed 4 nights in Aug 2025

10/10 Excellent

Jaslyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all kind, respectful and very attentive to me and my family. I felt right at home and felt safe at this resort! Definitely will be returning with a larger group next time
Stayed 5 nights in Aug 2025

10/10 Excellent

Lorena Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Aug 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful place enchanting
Family enjoyed
Stayed 5 nights in Jul 2025

8/10 Good

Trinidad

Liked: Cleanliness, staff & service, property conditions & facilities
All the nature and wildlife
Stayed 6 nights in Jul 2025

8/10 Good

Israt Jahan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went here with my friendly, I absolutely loved how tropical it was. The atmosphere, dinning, activities and the food stood out the most for me. One thing I would say the nightly performance needed a little bit more variation but apart from that highly recommend
Stayed 6 nights in Aug 2025

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, facilities and food.
Stayed 4 nights in Mar 2025

10/10 Excellent

Marlo Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's always something to do. Different varieties of food.
Stayed 6 nights in Jul 2025

10/10 Excellent

Rana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 4 nights in Aug 2025

6/10 Okay

Annie T

Liked: Amenities
I would like to see all staffs to be more friendly and greet everyone. Food is ok, would love to see more options.
Stayed 5 nights in Aug 2025

10/10 Excellent

Noordip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very hardworking staff, everyone is prepared to make your stay an amazing one. amazing facilities, delicious food and drinks, will be staying with iberostar in the future!
Stayed 7 nights in Jun 2025

8/10 Good

Shawn

Liked: Cleanliness, staff & service, amenities
The service was awesome, the staff was so friendly and helpful. The room we stayed in had issues with the power and toilet which was frustrating. The food was good, not great but there were a ton of options. Wildlife everywhere which was cool. So many tours could pick us up through the resort which was nice. A lot of walking, I wish that there could’ve been more carts that drove through more often. Overall a great stay!
Stayed 3 nights in Aug 2025

8/10 Good

Irene

Liked: Cleanliness, staff & service, amenities
Good
Stayed 7 nights in Aug 2025

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you could ever want is on the property. The staff was amazingly friendly. All the wild animals on the property made it very interesting and fun. Very nice property but well laid out never felt crowded at dinner‘s pool, beach, etc..
Stayed 3 nights in Jul 2025

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The property is huge with a lot of walking around to do, and a lot of activities to choose from. However when the temperatures are high in Cancun the pool water becomes very hot, and it’s not enjoyable to swim in at all. Also you cannot swim in the beach due to the seaweed
Stayed 4 nights in Aug 2025

8/10 Good

Yuliia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very big beautiful hotel. Cocktails, by the pool, were not delicious. You have to work on recipes.
Stayed 9 nights in Jul 2025

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
Stayed 7 nights in Jul 2025

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the food and the overall attention to details. Excellent service. The only downsides were the "sargazo" on the beach and some part of the pools that were being renovated. Also i wanted to try a kayak trip and they told me i had to buy a $20 usd insurance for it. Other than that i really enjoyed my stay. I wish only the servibar on the room had more than 3 beers
Stayed 2 nights in Aug 2025

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
The plants and animals made this resort so unique. It was really nicely laid out and everything was easy to get to and accessible. The food was the only downside of this resort so if you are a foodie I would not suggest it. But everything else made up for it so I would stay here again
Stayed 5 nights in Jul 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities
This was a beautiful resort. We got to see so much wildlife. One thing that should have been better is the AC—our room was never the correct temperature despite multiple service requests. The main buffet leaves a bit to be desired but the restaurant options for dinner were all impressive. The French restaurant was my favorite!
Stayed 5 nights in Jul 2025

10/10 Excellent

Aleia

Liked: Staff & service, amenities, property conditions & facilities
Amazing resort! We will be back soon!
Stayed 5 nights in Apr 2025

10/10 Excellent

Eleonora

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, good food, a lot of things to do for the family. Will come back again.
Stayed 6 nights in May 2025

8/10 Good

Latoya

Liked: Cleanliness, staff & service, amenities
The overall property was beautiful and staff is friendly and helpful but it isn’t walkable. We also saw a roach in our room at the end of our stay.
Stayed 4 nights in Jul 2025

10/10 Excellent

Elvia

Liked: Cleanliness, staff & service, property conditions & facilities
The atmosphere!! I LOVED IT!!, feels like a jungle, staff very polite and nice, the only thing I would suggest is to have more electric outlets in the rooms, very limited, above all, everything was great!!
Stayed 4 nights in Jun 2025

6/10 Okay

Jenni

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A good enough experience for a first time trip to Cancun. But awful service. Long waits and no explanations to how the resort operated. Lack of address for service, no AC anywhere outside of the rooms, college dorm quality food
Stayed 3 nights in Jul 2025

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