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Hyatt Zilara Riviera Maya Adults Only All Inclusive

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Aerial view - Hyatt Zilara Riviera Maya Adults Only All Inclusive (Playa del Carmen)
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Outdoor pool, open 8:00 AM to 7:00 PM, cabanas (surcharge) - Hyatt Zilara Riviera Maya Adults Only All Inclusive (Playa del Carmen)
Outdoor spa tub - Hyatt Zilara Riviera Maya Adults Only All Inclusive (Playa del Carmen)
52-inch TV with cable channels, table tennis - Hyatt Zilara Riviera Maya Adults Only All Inclusive (Playa del Carmen)
Luxury
4.5 star property
8.8

Excellent

Riviera Maya beachfront sanctuary

Soft white sand stretches across the serene beach near the resort's swim-up bar and poolside cabanas. Guests enjoy hydrotherapy at the "next level" spa. After sunset, live music and themed entertainment create a sophisticated yet tranquil atmosphere perfect for adults seeking peaceful luxury.

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Junior Suite Tropical View Double

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Tropical View Double

8.0 out of 10
Very good
(8 reviews)
  • Garden view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Tropical View King

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Tropical View King

9.6 out of 10
Exceptional
(15 reviews)
  • Garden view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Junior Suite Tropical View Swim Out King

Premium bedding, down comforters, free minibar, in-room safe

Club Level Junior Suite Tropical View Swim Out King

9.6 out of 10
Exceptional
(10 reviews)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Master Suite Ocean Front King

Premium bedding, down comforters, free minibar, in-room safe

Club Level Master Suite Ocean Front King

  • Sea view
  • 96 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Junior Suite Ocean Front Double

View from room

Club Level Junior Suite Ocean Front Double

  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Level Junior Suite Ocean Front King

Premium bedding, down comforters, free minibar, in-room safe

Club Level Junior Suite Ocean Front King

  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Junior Suite Ocean Front Private Pool King

Club Level Junior Suite Ocean Front Private Pool King | Premium bedding, down comforters, free minibar, in-room safe

Club Level Junior Suite Ocean Front Private Pool King

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Junior Suite Pool View Swim Out King

Premium bedding, down comforters, free minibar, in-room safe

Club Level Junior Suite Pool View Swim Out King

8.8 out of 10
Excellent
(9 reviews)
  • Resort view
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View King

A hotel room with a large bed, a ceiling fan, a wooden headboard, a macrame wall hanging, a nightstand with a vase of flowers, and a view of palm trees through a sliding door.

Junior Suite Ocean View King

9.6 out of 10
Exceptional
(15 reviews)
  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Junior Suite Ocean Front Swim Out King

Club Level Junior Suite Ocean Front Swim Out King | Premium bedding, down comforters, free minibar, in-room safe

Club Level Junior Suite Ocean Front Swim Out King

  • Ocean view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Level Presidential Suite King

Premium bedding, down comforters, free minibar, in-room safe

Club Level Presidential Suite King

  • Garden view
  • 147 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located on the beach, Hyatt Zilara Riviera Maya Adults Only All Inclusive is in Riviera Maya, a neighborhood in Playa del Carmen. Xplor Theme Park and Puerto Aventuras Marina are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Maroma Beach and Xpu-ha Beach. Don't miss out on a visit to Xcaret Eco Theme Park. Visit our Playa del Carmen travel guide
Map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710

What's nearby

  • El Camaleón Mayakoba Golf Course
    7 min drive - 2.4 miles
  • Gran Coyote Golf
    9 min drive - 4.2 miles
  • Tres Rios Ecopark
    9 min drive - 2.8 miles
  • Playa Paraiso Golf Course
    12 min drive - 8.3 miles
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    13 min drive - 8.5 miles

Getting around

  • Cancun Intl. Airport (CUN)
    44 min drive

Restaurants

  • Black & White
    8 min drive
  • Seafood
    9 min drive
  • Festival
    7 min drive
  • Beach Bar
    9 min drive
  • Jaal-Ha
    9 min drive

About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

Luxury all-inclusive property renovated in 2022 and located near Maroma Beach
Located close to Quinta Alegría Shopping Mall, Hyatt Zilara Riviera Maya Adults Only All Inclusive provides a swim-up bar, a poolside bar, and a grocery/convenience store. With a beachfront location, beach cabanas, and beach yoga, this property is the perfect place to soak up some sun. Indulge in a hot stone massage, a body treatment, and a body scrub at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Italian cuisine. Fitness classes and yoga classes are offered at the gym; Hyatt Zilara Riviera Maya Adults Only All Inclusive also has concerts and live shows, a terrace, and shopping on site. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a coffee shop/cafe and a garden.
You'll also find perks like:
  • An outdoor pool along with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Free bicycle rentals, a free beach club on site, and express check-in
  • A billiards/pool table, wedding services, and table tennis
  • Guest reviews speak highly of the beach locale, pool, and helpful staff
Room features
All 291 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like air conditioning and free stocked minibars. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 52-inch TVs with cable channels
  • Wardrobes/closets, balconies, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Language
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Capri Grille
  • El Comedor
  • Lola Restaurant
  • Tempest

Things to do

  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Karaoke
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping
  • Table tennis

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,747 square feet of conference space

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (54 inch wide door)
  • Front entrance ramp
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Colonial architecture
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Renovated entire property - December 2022
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 52-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 7:00 PM
Guests under 18 years old are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only

Frequently asked questions

Does Hyatt Zilara Riviera Maya Adults Only All Inclusive have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–7:00 PM.

Is Hyatt Zilara Riviera Maya Adults Only All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Hyatt Zilara Riviera Maya Adults Only All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include aerobics classes, bartending classes, language classes, and more.

Where is Hyatt Zilara Riviera Maya Adults Only All Inclusive located?

This Riviera Maya property is on the beach, 5.5 mi (8.9 km) from Maroma Beach, and within 12 mi (20 km) of Quinta Alegría Shopping Mall and Xplor Theme Park. Xcaret Eco Theme Park and Puerto Morelos Town Square are also within 20 mi (32 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

8.8

Excellent

9.4

Cleanliness

8.8

Amenities

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 658 out of 1042 reviews
Rating 8 - Good. 223 out of 1042 reviews
Rating 6 - Okay. 98 out of 1042 reviews
Rating 4 - Poor. 38 out of 1042 reviews
Rating 2 - Terrible. 25 out of 1042 reviews

Reviews

Verified

10/10 Excellent

Miroslav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, nice beach, good entertainment, good food
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Katrina Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super clean. The staff is so helpful and nice. In a great location
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and helpful. We had an amazing vacation! Definitely going back!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Tonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Staff was amazing! Fernanda and Christian were wonderful.
Stayed 7 nights in Mar 2026
Verified

2/10 Terrible

Titanna

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The spa was literally the best thing about this resort! Probably the only thing good…
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Kevin

Nice quiet place. Friendly staff
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Pool chairs were impossible to get had yo ne uo by 530am to get chairs- Robes in room would be nice Akso would be nice to make dinner reservations at all restaurants everything was booked when we got there for almost the entire week. staff very friendly and helpful
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities
We loved it here! Smallish resort with amazing service! The food was good, we just wished there were more options. Some of the chairs at the pool could stand to be replaced but we truly loved our time here. We would definitely come back and would recommend to others.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Veronique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and comfortable hotel. Nice pool. Rooms large and comfortable bed and nice swim out area. Highly recommend
Stayed 5 nights in Mar 2026
Verified

8/10 Good

kevin l

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite. Rooms were clean.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Rhonda

Liked: Cleanliness, amenities, property conditions & facilities
The hotel staff was amazing and hotel was very clean. Room service was excellent. The only thing is one night we had no water.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
Staff was attentive. Quality alcohol. Clean rooms
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Mitchell

Liked: Cleanliness, amenities, property conditions & facilities
Service, cleanlines food is all great. Best area on the beach and they clean it all day long. It is quieter resort and smaller, so less food options, but that was perfect for us. Spa and Hydrothreapy are very nice. No need to worry about reserving chairs by the pool or beach. It is a great resort.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
We loved our trip! The room was clean, food was very good and the staff was amazing!! Hope to come back soon
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Nadeem

Liked: Cleanliness, amenities, property conditions & facilities
Good value resort. We had a great time. Love the hard work staff put into everything that was offered. I would recommend it for a fun family stay.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Robert David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel and staff - thoroughly enjoyed our 5 days at the resort!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean. They came and cleaned everyday. The staff was truly friendly and very helpful. They were the best. We were greeted and felt very welcome from the moment we arrived.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Henil Himmatlal

Liked: Cleanliness, property conditions & facilities
Clean rooms
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Beata

Liked: Cleanliness, amenities, property conditions & facilities
Great resort with amazing food !The rooms were clean and spacious. Very friendly and attentive staff Beautiful beach. Highly recommend.
Stayed 5 nights in Nov 2025
Verified

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff very friendly, Itialian restaurant was excellent. Be aware it gets very quiet at 10ish pm….. but the town is only 20 mins away and very lively.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms, and delicious food
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Travis K

Liked: Cleanliness, amenities, property conditions & facilities
Very courteous staff, very clean overall.
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Karen Marcella

Liked: Amenities
Very relaxing! Well kept beach area!! Food was amazing!! Drinks were amazing!! Clean environment.
Stayed 6 nights in Dec 2025
Verified

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice, but lack communication skills on how the resort works for first time visitors to an all inclusive resort. Example… 1. We paid extra for the concierge/butler service and never meet one of them. 2. Still couldn’t get a reservation to a restaurant until our last night til 9:00 pm. They are building a new hotel next to the Hyatt and they start work at 7:30 each morning. It’s no where noted that construction was taking place. The rooms are super clean and the housekeeping works really hard. Spa was really nice and they will provide transportation by golf cart to it, but again they lack communication skills to let you know how it works.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Sylwia

Liked: Cleanliness, amenities, property conditions & facilities
Our stay at the hotel Hyatt Zilara was wonderful. It was very clean and the food was delicious!!! The services was very friendly. We will definitely be back!!!
Delicious food!!!
Stayed 5 nights in Nov 2025