See all properties

Hyatt Centric Playa del Carmen - Downtown House & Beach House

Choose dates to view prices

Photo gallery for Hyatt Centric Playa del Carmen - Downtown House & Beach House

2 outdoor pools, cabanas (surcharge), pool umbrellas - Hyatt Centric Playa del Carmen - Downtown House & Beach House (Playa del Carmen)
2 Queen Beds Partial Ocean View (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes - Hyatt Centric Playa del Carmen - Downtown House & Beach House (Playa del Carmen)
Lobby - Hyatt Centric Playa del Carmen - Downtown House & Beach House (Playa del Carmen)
Exterior - Hyatt Centric Playa del Carmen - Downtown House & Beach House (Playa del Carmen)
Restaurant - Hyatt Centric Playa del Carmen - Downtown House & Beach House (Playa del Carmen)
Luxury
4.5 star property
8.8

Excellent

Luxury hotel near Quinta Avenida

Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hyatt Centric Playa del Carmen - Downtown House & Beach House provides 2 poolside bars, a swim-up bar, and a free grocery shopping service. This hotel is a great place to bask in the sun with a beachfront location and sun loungers. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a rooftop terrace and a shopping mall on site.

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for 2 Queen Beds (Downtown House)

2 Queen Beds (Downtown House) | Premium bedding, minibar, in-room safe, blackout drapes

2 Queen Beds (Downtown House)

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite Urban (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

Suite Urban (Downtown House)

  • City view
  • 82 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 1 King Bed with Balcony (Downtown House)

1 King Bed with Balcony (Downtown House) | Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed with Balcony (Downtown House)

9.4 out of 10
Exceptional
(17 reviews)
  • City view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 2 Queen Beds with Balcony (Downtown House)

View from room

2 Queen Beds with Balcony (Downtown House)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite Quinta Avenida (Downtown House)

Suite Quinta Avenida (Downtown House) | Premium bedding, minibar, in-room safe, blackout drapes

Suite Quinta Avenida (Downtown House)

  • City view
  • 102 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 1 King Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed (Downtown House)

8.8 out of 10
Excellent
(13 reviews)
  • City view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 1 Queen Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

1 Queen Bed (Downtown House)

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite Calle Corazon (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

Suite Calle Corazon (Downtown House)

  • City view
  • 79 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite Coastal Ocean (Beach House)

Suite Coastal Ocean (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes

Suite Coastal Ocean (Beach House)

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 1 King Bed Partial Oceanfront (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Partial Oceanfront (Beach House)

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 1 King Bed Pool View (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Pool View (Beach House)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 2 Queen Beds Partial Ocean View (Beach House)

2 Queen Beds Partial Ocean View (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes

2 Queen Beds Partial Ocean View (Beach House)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite Ocean View (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

Suite Ocean View (Beach House)

  • Ocean view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite Panoramic Ocean Front (Beach House)

Suite Panoramic Ocean Front (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes

Suite Panoramic Ocean Front (Beach House)

  • Ocean view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for 1 King Bed Partial Ocean View (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Partial Ocean View (Beach House)

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located on the beach, Hyatt Centric Playa del Carmen - Downtown House & Beach House is in Downtown Playa del Carmen neighborhood and is connected to a shopping center. Playa del Carmen Maritime Terminal and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xcaret Eco Theme Park and Xaman Ha Aviary are also worth visiting. With kayaking, scuba diving, and snorkeling nearby, you'll find plenty of adventures in the water. Visit our Playa del Carmen travel guide
Map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida
    Quinta Avenida
    1 min walk - 0.1 miles
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    2 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall
    Quinta Alegría Shopping Mall
    2 min walk - 0.1 miles
  • Mamita's Beach en Playa del Carmen
    Mamitas Beach
    14 min walk - 0.8 miles
  • Central Square
    6 min walk - 0.4 miles

Getting around

  • Cancun Intl. Airport (CUN)
    50 min drive

Restaurants

  • Aldea Corazón
    1 min walk
  • Porfirio’s
    1 min walk
  • Calle 12
    1 min walk
  • Sonora Grill PRIME
    1 min walk
  • Harry's Grill Prime Steakhouse & Raw Bar
    1 min walk

Similar properties

2 outdoor pools
The Fives Downtown Hotel - Curio Collection by Hilton
Downtown Playa del Carmen
  • Pool
  • Spa
  • Pet friendly
  • Parking included
8.6 out of 10, Excellent, 772 reviews
The Fives Downtown Hotel - Curio Collection by Hilton
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Secured, covered valet parking on site (USD 20 per night)
  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 25 to 30 for adults and USD 15 to 20 for children
  • 2 poolside bars
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Free bicycle rentals
  • Shopping mall

Family friendly

  • 2 outdoor pools
  • Free rollaway/extra bed
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Travel crib

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (45 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2015
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300 per accommodation, per stay
  • Resort fee: USD 15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately USD 25 to 30 for adults, and USD 15 to 20 for children
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Covered valet parking fee: USD 20 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 008-007-005811/2025

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House have a pool?

Yes, this property has 2 outdoor pools.

Is Hyatt Centric Playa del Carmen - Downtown House & Beach House pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 40 lbs per pet.

How much is parking?

Valet parking is available for USD 20 per night.

What time is check-in at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Check-in start time: 3 PM; Check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 110 per vehicle applies.

Where is Hyatt Centric Playa del Carmen - Downtown House & Beach House located?

Located in Downtown Playa del Carmen, this beachfront hotel is connected to a shopping center, just steps from Calle Corazón and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews

8.8

Excellent

9.4

Cleanliness

8.6

Amenities

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 173 out of 276 reviews
Rating 8 - Good. 53 out of 276 reviews
Rating 6 - Okay. 26 out of 276 reviews
Rating 4 - Poor. 15 out of 276 reviews
Rating 2 - Terrible. 9 out of 276 reviews

Reviews

Verified

10/10 Excellent

Shira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Friendly staff Great location Overall excellent experience
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great food, great location!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Michael

Excellent location - staff were amazing super friendly and helpful!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

charity

Liked: Cleanliness, staff & service, property conditions & facilities
The best staff and stay
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will make this my first choice for every return trip. Location was perfect.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Cesiah M. Banuelos

Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient location, the wonderful staff, and all amenities are a plus; however, it can be very noisy at night due to the area is located, so if you are looking for party time this is the place to stay!!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Arlene

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and staff was very friendly and helpful.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Gisella

The hotel and staff were great. Only thing that could be better was the beach. It was really rocky and impossible to get into without water shoes.
Stayed 14 nights in Mar 2026
Verified

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a suite, it was nice and spacious; had a really nice view. The staff was helpful and very friendly and welcoming.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located intimate hotel on the beach, but steps from Fifth Avenue. We were warmly greeted when we arrived early and the rooms were ready and they granted an early check -in . We spent two wonderful fun days at the beach club here and Ernesto made the experience wonderful . Our rooms were side by side on the upper level and the views and balconies complimented the comfortable room and spacious bathroom . Check out was quick and we would definitely come back next time we are in Playa Del Carmen .
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a few days in February and could not have been happier with the entire experience, from check-in to our unfortunate back-to-reality departure! We loved the pool area and especially loved the location of the hotel in downtown Playa. We did hear music on the weekend evenings but with earplugs or our little handheld sound machine, we were absolutely fine. We will stay here again!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Alayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I were there for 6 nights and we could not have picked a better spot. You are in the heart of Playa at this hotel! Roof top pool/bar is awesome! Staff was great! Rooms were perfect! We would 100% come back.
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Phillip

Liked: Cleanliness
Staff if friendly, and the room was clean. The $70 fee upon arrival is something they should let be known when booking. The rooftop is nice with a good view.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has an amazing location, right on fifth. Very close to some major attractions. The drinks on the roof are really good, and the staff is very nice. I am also a big fan of the temperature of the pool, it was the perfect temperature for it being 30C outside! Would highly recommend Hyatt Centric
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Rafi

Spacious, clean rooms, beautiful grounds, perfect size.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Beach House location which we really enjoyed. Great table service (shout out to Oliver) at the lounge chairs made this a super enjoyable way to relax. We visited the rooftop pool at the other location one day and really enjoyed the change from the Beach House. Again, service was great, the view was incredible and the pool was very relaxing. I highly recommend the Hyatt Centric hotel if you're looking for a central location in Playa!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities
Gorgeous pool Area with amazing service!!!
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
The room was gorgeous, very clean abs spacious. The staff were nice and helpful. I definitely would stay there again!
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Veronica

Overall the staff was nice and room was nice and clean.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Sobhi

Liked: Property conditions & facilities
Amazing hotel with Hogg location
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meyli at the front desk made the stay great! The property is beautiful and clean with amazing views.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mehiar

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean room, great service
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Erick

Liked: Cleanliness, amenities, property conditions & facilities
The place was in a great location rooms were clean staff was great !!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Olivia

Liked: Cleanliness, amenities, property conditions & facilities
Excellent Service!!!
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff nice. Pool good.
Stayed 4 nights in Jan 2026