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Hotel White Sand

Property class: 3

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Photo gallery for Hotel White Sand

Front of property - Hotel White Sand (Playa del Carmen)
Down comforters, WiFi (free) - Hotel White Sand (Playa del Carmen)
Property grounds - Hotel White Sand (Playa del Carmen)
Standard Single Room, 1 King Bed | Down comforters, WiFi (free) - Hotel White Sand (Playa del Carmen)
Interior - Hotel White Sand (Playa del Carmen)
A short walk from Playa del Carmen Main Beach and Quinta Avenida, Hotel White Sand provides a rooftop terrace, a restaurant, and more. Guests can connect to free in-room WiFi.

Reviews

6.8 out of 10

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Room service
  • Housekeeping

Room options

View all photos for Standard Single Room, 1 King Bed

Standard Single Room, 1 King Bed | Down comforters, WiFi (free)

Standard Single Room, 1 King Bed

  • Sleeps 2
  • Free WiFi

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Down comforters, WiFi (free)

Standard Double Room, 2 Double Beds

  • Sleeps 4
  • Free WiFi

About the neighborhood

Gonzalo Guerrero, a neighborhood in Playa del Carmen, is home to Hotel White Sand. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Visit our Playa del Carmen travel guide
Map
Calle 24 Entre 5a y 10a Av. Col. Centro, Playa del Carmen, QROO, 77710

What's nearby

  • A public square with a central sculpture of a figure with outstretched wings, surrounded by other statues.
    Quinta Avenida
    2 min walk - 0.1 miles
  • A multi-level shopping mall with palm trees, hanging decorations, and various stores.
    Quinta Alegría Shopping Mall
    3 min walk - 0.2 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    6 min walk - 0.4 miles
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    6 min walk - 0.4 miles
  • Central Square
    10 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN)
    50 min drive

Restaurants

  • La Vagabunda
    1 min walk
  • McCarthy's Irish Pub
    2 min walk
  • Señor Frogs
    2 min walk
  • Trattoria del Centro
    2 min walk
  • Los Chachalacos
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A restaurant

Restaurants on site

  • Pummarola

Family friendly

  • Babysitting (surcharge)

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Rooftop terrace

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Private bathroom
  • Shower

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed
Welcoming dogs only
1 total (up to 7 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Hotel White Sand pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 7 lbs per pet. Some restrictions may apply, so please contact the property for more details.

How much is parking?

This property doesn't offer parking.

What time is check-in at Hotel White Sand?

Check-in start time: 3 PM; Check-in end time: 11 PM.

What time is check-out at Hotel White Sand?

Check-out is at noon.

Where is Hotel White Sand located?

Located in Gonzalo Guerrero, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 1 mi (2 km).

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Reviews

Hotel White Sand Reviews

6.8

7.6

Cleanliness

8.2

Location

7.6

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 6 out of 25 reviews
Rating 8 - Good. 4 out of 25 reviews
Rating 6 - Okay. 9 out of 25 reviews
Rating 4 - Poor. 4 out of 25 reviews
Rating 2 - Terrible. 2 out of 25 reviews

Reviews

Verified review

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena opción y servicio

Leí comentarios de que el hotel no estaba muy bien. Nosotros fuimos 4 personas, la habitación estaba bien y amplia. No tuvimos problemas con limpieza, el baño o servicio. Siempre estaban ahí para atenderte. Me encanto que tuvieran club de playa!
Verified review

10/10 Excellent

gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfect spot

loved it. the staff kept the party people quiet after 10. I was able to walk to the beach with no problem. close to the main street for shopping and food. very nice. personal bathroom and shower was hot.
Verified review

6/10 Okay

luke

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Just off the main strip not far from beach

Not bad for the price! Service at the hotel was friendly 24 hour desk agent made me feel secure in my room.
Verified review

4/10 Poor

Allison

The hotel is what it is, but it's a great location

Don't have high expectations of this place. It has it's charm, but it is very bare bones. I mean, bring your own wash cloths - bare bones. The rooms are teeny tiny. MAKE SURE that if you book here, you specify that you DO NOT want to be in the first floor room that is directly behind the check in desk and has no windows and interrogation room lighting. There is a great little Italian restaurant right down stairs that was actually pretty yummy. They put us in that weird little room but we complained and they gave us a much better room (#13, actually) upstairs that had a window and was way more cheerful. All in all, if you just want a decent place to lay your head while you're not soaking up rays at the beach or walking around town, this place is just fine. 5 minute walk to the beach, clean and inexpensive. Another tip, if you've never been to Playa - all the best restaurants are OFF of 5th (the main strip). All food on 5th has a nice presentation, is not cheap and is terribly devoid of flavor.
Verified review

6/10 Okay

Dan

Liked: Staff & service, property conditions & facilities

Inexpensive an Comfortable

Not to shabby. If you are looking for an inexpensive stay (playa del carmen is expensive), then this is a decent deal. We went and visited other hotels in the same price range before deciding on this one. The rooms do have a musty smell to them which isn't great. But it does have AC, big king size beds, and nice cleaning lady. The shower is hard to keep at a desired constant temperature. For the price it is comfortable. If you are staying in your room during the day in playa del carmen there's something wrong with you. Its just a place to sleep. Very close to the tourist street and restaurants. Parking on street nearby is eas.
Verified review

6/10 Okay

KP

Liked: Staff & service
Disliked: Cleanliness, room comfort

Close to day/night life, but bare bones hotel

We weren't in our hotel room very much, and if you're going to stay here then its fine. The room was very small with 3 people and its equipped with the bare minimum. Hotel staff is friendly and location is great - walking distance to everything we needed.
Verified review

4/10 Poor

Jerry

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Good location

The hotel was very run down. There were no chairs in room, only 1 sheets on bed, one on the bottom and one on the top, and no blankets. The internet did not work in the rooms, and did not work anywhere for the last 3 days of my stay. The only electrical plug in could not be used because half of it was covered by the headboard. I had to climb up on stand and plug my phone into a plug that was at roof level for the TV. There was nothing in room, such as safe, fridge, no closet. It was not as it looked on internet pictures.
Verified review

6/10 Okay

Chris

Gut

angenehm
Verified review

8/10 Good

Chris

Liked: Cleanliness, staff & service

Gut

sehr angenehm
Verified review

10/10 Excellent

Erika Beux

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Fantástico

Recomendo a todos! Funcionários atenciosos, localização excelente, quarto é limpo, etc. Pretendo voltar!
Verified review

2/10 Terrible

Erika Beux

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendo a todos!

O hotel é super agradável, ótima localização, atendimento excelente e prestativo, o quarto é limpo e confortável. Voltarei lá e recomendo a todos, com certeza!
Verified review

8/10 Good

Sebastián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hermoso hotel y excelente atención.

Muy contentos por la eleccion! Lo mejor, su calidez en la Atencion y tranquilidad.. y la ubicacion unica.. a media cuadra de la 5a avenida. Desayuno muy bien! No es súper lujoso, pero en relación precio-calidad, inigualable! Volveremos!!
Verified review

6/10 Okay

raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Et lite og koselig hotell med perfekt beliggenhet i forhold til strand, restauranter og shopping. God service, hyggelig jenter i resepsjonen. Små rom uten skap og særlig gulvplass til koffert og lignende. Inkluder frokost men det var en sørgelig start på dagen. 3 skiver toast på deling og litt frukt.
Verified review

8/10 Good

xxxxx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente ubicacion, lo unico un incoveniente fue el primer dia no anunciaron q iban a cerrar la llave principal del agua y me quede enjabonada pero en lo demas todo bien.
Verified review

4/10 Poor

Quesera

Disliked: Staff & service, room comfort

No es un hotel Boutique

Me parece que el hotel esta mal ubicado en la categoria que dice ser ya que se vende como hotel boutique y no tiene realmente ningun servicio de un hotel de esta categoria, nos quedamos mas de 12 horas sin agua y no nos ofrecieron ninguna alternativa aun sabiendo lo incomodo que es es para alguien no tener agua ni para lavarse los dientes. Senti que el personal no estaba capacitado para dar ni el minimo servicio al cliente. Es un hotel x solo para llegar a dormir un poco apretados, no fue la mejor experiencia.
Verified review

6/10 Okay

Katia e Simone

Liked: Staff & service

Un'ottima posizione

Il patio interno e la posizione accanto alla 5 AV. sono decisamente il punto forte...peccato che le camere non rispecchino precisamente quanto visto nelle foto al momento della prenotazione. Attenzione alla rumorosità! Nel complesso però due giornate gradevoli anche perchè il personale, anche se con un inglese stentato, si è dimostrato disponibile!
Verified review

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

boutique barato y bueno

todo excelente, gente amable, desayuno continental bueno, todo muy limpio y cama COMMODISSSSSIMA. no me hizo falta nada.
Verified review

6/10 Okay

CAROLINA

Liked: Room comfort

OPINION DEL HOTEL

LO ÚNICO QUE ESTUVO MAL FUE UNA FUGA DE AGUA QUE HABIA EN LA HABITACION Y SI MOJO MI MALETA PERO LA VERDAD TODO MUY BIEN. OTRA COSA EL DESAYUNO QUE OFRECE EL HOTEL NO ES BUENO. NUNCA LO USE PORQUE ES MUY POCO Y FEO.
Verified review

10/10 Excellent

Violetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Value and Great Location

This hotel is just what I was looking for and expected. A very clean and well maintained boutique hotel with a very friendly staff from the receptionist to the cleaning lady all the way to the hotel manager. My room had a California King size bad that was so comfy I was sad to leave. It is located in the best part of Playa del Carmen nowadays called "little Italy" , right off the famous Quinta Avenida ( 5th Ave) less than 5 min walk to the beach entrance at 1st Ave and 28th St ( Mamita's beach on one side and Kool Beach Club in the other) I will certainly return and will recommend this place to anyone looking for affordable quality accomodations.
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal para parejas o amigos jóvenes!!

La verdad, el hotel es espectacular!! El trato familiar y hospitalario te hacen sentir como en casa. Es un hotel boutique pequeño, pero muy cálido, acogedor, y sumamente limpio. El personal tiene un trato excelente. Todos son sumamente atentos y cordiales. La ubicación del hotel es muy buena, en pleno centro y a pocas cuadras de la playa.
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

WHITE SAND PLAYA DEL CARMEN, MEXICO

AL HACER EL CHECK IN LAS HABITACIONES NO ESTABAN LISTAS UNA POR LIMPIEZA Y OTRA PORQUE HUBO UNA FUGA EN EL LAVABABO Y ESTABAN HACIENDO OBRAS DE HECHO TODAVIA HABIAN DESPERFECTOS DE LAS OBRAS DE REMODELACIÓN QUE HABIAN HECHO RECIENTEMENTE, NO HABIA PERSIANAS EN LAS VENTANAS PARA EVITAR LA ENTRADA DE LUZ A LAS 7 AM, LAS CERRADURAS NO ABRIAN, NO HAY TELEFONO EN LAS HABITACIONES, NO TIENEN LUGGAGE ROOM ADEMAS NO HAY PERSONAL EN EL HOTEL 24 HRS YA QUE CIERRAN POR LA NOCHE Y SUCEDIO QUE UNA NOCHE UNOS HUESPEDES LLEGARON A LAS 6.30 AM BORRACHOS A GRITAR Y GOLPEAR LAS PUERTAS DE LAS HABITACIONES DE HECHO DESTRUYERON LA PUERTA DE SU HABITACION A PATADAS. EL PERSONAL DEL HOTEL NI NOS PIDIO DISCULPAS NI DIO EXPLICACIONES NI COMPENSACIONES POR LO SUCEDIDO. PASAMOS MUY MALA ESTANCIA. EL DESAYUNO ESCASO Y POCA VARIEDAD. EL PRECIO BASTANTE ALTO PARA EL SERVICIO Y CALIDAD DE LAS INSTALACIONES.
Verified review

6/10 Okay

amanda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Verified review

6/10 Okay

Marit

Liked: Cleanliness, staff & service, room comfort
Verified review

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort