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Punta Esmeralda

3.0 star property
Beach fun, near Punta Esmeralda Beach

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Punta Esmeralda

Photo gallery for Punta Esmeralda

Beach
Terrace/patio
Family Room | In-room safe, blackout drapes, soundproofing, iron/ironing board
Breakfast and lunch served
Standard Room, 2 Queen Beds | Bathroom | Shower, hair dryer, towels, soap

Overview of Punta Esmeralda

Reviews
8.2

Very good

Highlights
  • Staff & service is scored top 10% in Playa del Carmen by travelers.
  • Cleanliness is scored top 10% in Playa del Carmen by travelers.

Popular amenities

  • PoolPoolPool
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • Room serviceRoom serviceRoom service
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
CALLE 110 ENTE AVENIDAS 10 Y 15, Playa del Carmen, QROO, 77710
  • Popular LocationOlio5 min walk
  • Popular LocationSunset Grill6 min walk
  • Popular LocationPunta Esmeralda Beach13 min walk
  • Popular LocationGran Coyote Golf3 min drive

Room options

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Double Room, 1 King Bed

Highlights

Balcony
Soundproofed
Air conditioning
Refrigerator
TV
Blackout drapes/curtains
Fan
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Room

Highlights

Balcony
Soundproofed
Air conditioning
Refrigerator
TV
Fan
Separate bedroom
Blackout drapes/curtains
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Room

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Blackout drapes/curtains
Fan
Private bathroom
Hair dryer
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Blackout drapes/curtains
Fan
Private bathroom
Hair dryer
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Pool
Wyndham Garden Playa del Carmen
Pool
Breakfast included
Spa
Parking included
8.2 out of 10, Very Good, (1002)
The price is $83
per night
$102 total
includes taxes & fees
May 3 - May 4
Wyndham Garden Playa del Carmen

About the neighborhood

Playa del Carmen

Located near the bay, Punta Esmeralda is in Luis Donaldo Colosio neighborhood and is connected to a shopping center. The area's natural beauty can be seen at Punta Esmeralda Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Gran Coyote Golf and Playa del Carmen Maritime Terminal are two other places to visit that come recommended.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Punta Esmeralda Beach - 13 min walk
  • Gran Coyote Golf - 3 min drive
  • Quinta Avenida - 4 min drive
  • Playa del Carmen Maritime Terminal - 7 min drive
  • Mamitas Beach - 8 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • Sunset Grill - 6 min walk
  • Naos - 7 min walk
  • Illy Cafe - 7 min walk
  • Hadar - 9 min walk
  • Capella - 7 min walk

About this property

Punta Esmeralda

Hotel near Punta Esmeralda Beach
Punta Esmeralda is located close to Gran Coyote Golf and Mamitas Beach, and provides a terrace and a restaurant. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool
  • Free self parking
  • Express check-out, a vending machine, and an elevator
  • A 24-hour front desk and smoke-free premises
  • Guest reviews give good marks for the helpful staff
Room features
All guestrooms at Punta Esmeralda feature perks such as air conditioning, in addition to amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • 21-inch TVs with satellite channels
  • Refrigerators, fans, and daily housekeeping

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • A restaurant

Restaurants on site

  • Resto Esmeralda

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Daily housekeeping

Outdoors

  • On the bay
  • Terrace

Accessibility

  • Elevator

More

  • 4 floors
  • Built in 2017
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels

Entertainment

  • 21-inch TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Fan
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 10
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in fee: USD 10 (subject to availability)
  • Late check-out fee: USD 10 (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash

We should mention

There is limited hot water on site
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Hotel Punta Esmeralda Playa del Carmen
Punta Esmeralda Playa del Carmen
Punta Esmeralda l Carmen
Punta Esmeralda Hotel
Hotel Punta Esmeralda
Capital O Punta Esmeralda
Punta Esmeralda Playa del Carmen
Punta Esmeralda Hotel Playa del Carmen

Frequently asked questions

Does Punta Esmeralda have a pool?

Yes, this property has an outdoor pool.

Is Punta Esmeralda pet-friendly?

No, pets are not allowed at this property.

How much is parking at Punta Esmeralda?

Self parking is free at this property.

What time is check-in at Punta Esmeralda?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of USD 10 (subject to availability).

What time is check-out at Punta Esmeralda?

Check-out is at noon. Late check-out is available for USD 10 (subject to availability).

Where is Punta Esmeralda located?

Located in Luis Donaldo Colosio, this beach hotel is within 2 mi (3 km) of Punta Esmeralda Beach, Mamitas Beach, and Gran Coyote Golf. Playa del Carmen Maritime Terminal and El Camaleón Mayakoba Golf Course are also within 6 mi (10 km).

Punta Esmeralda Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 130 out of 254 reviews" "
Rating 8 - Good. 63 out of 254 reviews" "
Rating 6 - Okay. 23 out of 254 reviews" "
Rating 4 - Poor. 22 out of 254 reviews" "
Rating 2 - Terrible. 16 out of 254 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Hannah Natalja

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We didn't like the location of the hotel as there is really nothing around (no restaurants, no café or shopping) and we didn't feel quite safe in the neighborhood. At night it was quite noisy with a lot of dog barking so we and our toddler had poor sleep. Unfortunately they had closed their restaurant without any notice which we were planning on using and the bar and events that they praise on their website don't exist at all. The staff was friendly though! Most terrible customer service we've ever experienced though was through expedia!
Stayed 10 nights in Mar 2023

4/10 Poor

Natalie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room didn’t look like the pictures I saw in Expedia. The bathroom window was very dirty. Common areas didn’t look clean either. Even though in Expedia it was mentioned that it was located 5 minutes from Quinta Avenida, the front desk employee explained that we had to walk 45 minutes to get to the tourist area of Quinta Avenida. We didn’t feel safe in the hotel location, that is why we didn’t complain or ask to change rooms; I made a reservation in another hotel and left the same day. I wasn’t able to cancel the booking because I had already checked in; but I preferred to spend the following 6 nights in a clean, well lit hotel located in a safe area.

4/10 Poor

Sue

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ants bite in bed, couldn’t sleep. Lol Didn’t do complaint, thought it’s not gonna changed.
Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful experience, left after 1 night, no refunds..
Please stay away from this property. Walls are paper thin, so as the doors and floors. Another guest was playing very loud music, I complained at 1130pm but nothing happened, they finally stopped at 330AM. The next morning I spoke to the manager and he said that they could not do anything, that even the police came but that their hands were tied... because that "it is how the hotel industry works and guests should just get over it". I left after the first night since he could not assure me that it would not happen again and he said that he would refund me the money. Well, he did not refund anything and after speaking to customer support, he claimed that my stay did not have any issues. In total I spent 3.5 hours on the phone speaking to customer support from hotels.com so they could move me to another hotel during they night but they asked to endure the problems. The next day I spoke to them again and they cannot do anything either, because they hotel has to approve the refund. So beware, it is a scam. Unless you are there to party, do not book. The only positive thing about the place was Florencia from the front desk, she was very polite and helpful with the check in and with suggestions about where to go near the property.
Stayed 5 nights in Feb 2023

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in the nothern part of the city. Contrary to what some have said, this area is safe, even in the evening when it's dark. The LED street lights are so bright, it looks like day time. Police car roam streets on a regular basis. So yes, we did feel safe walking the streets at night. It's a 45 minute walk on fith avenue to "El Centro", but you will find plenty of businesses on the way within 10 to 15 minutes of walking. Two public beaches are within walking distance. On 30th Avenue, you will be able to dine for less than 100 $ (Pesos). This is where locals do their shopping. We enjoyed our 11 night stay at this hotel. Remember, it's a 3 star proprety, bring your own coffee machine. There is a fridge.
Stayed 11 nights in Feb 2023

10/10 Excellent

M

Stayed 3 nights in Feb 2023

6/10 Okay

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room nice pool area
Stayed 5 nights in Feb 2023

10/10 Excellent

cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is polite and accommodating, the hotel Is comfy and artsy. Will come back again
Stayed 7 nights in Feb 2023

6/10 Okay

mike

Liked: Staff & service
Disliked: Amenities
The hotel staff was great. The rooms are comfortable. The noise from neighborhood dogs was almost unbearable. One night they fought and barked all night making sleeping impossible. The cafe never was open. The neighborhood has no restaurants. Shopping district is miles away. I would not stay there again.
Stayed 3 nights in Feb 2023

10/10 Excellent

Luis Alberto Castro, Ixtapaluca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good experience hope have best better deals next time
Stayed 1 night in Feb 2023