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Papagayo Hotel Boutique

Property class: 3

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Living area - Papagayo Hotel Boutique (Playa del Carmen)
Located close to Quinta Avenida and Playa del Carmen Maritime Terminal, Papagayo Hotel Boutique provides a terrace. Stay connected with free in-room WiFi.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

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Room options

Available filters for rooms
Showing 3 of 3 rooms

Studio Suite

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

Basic Quadruple Room

7.4 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

Triple Room

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Bed

About the neighborhood

Located in Playa del Carmen, Papagayo Hotel Boutique is in the city center. Playa del Carmen Maritime Terminal and Gran Coyote Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. Visit our Playa del Carmen travel guide
Map
Avenida 15 Norte Entre Calles 4 y 6, #154 Colonia Centro, Playa del Carmen, QROO, 77710

What's nearby

  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    3 min walk - 0.2 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    8 min walk - 0.5 miles
  • A sandy beach with palm trees, beach chairs, and a lifeguard tower.
    Playacar Beach
    10 min walk - 0.5 miles
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    14 min walk - 0.8 miles
  • Central Square
    6 min walk - 0.4 miles

Getting around

  • Cancun Intl. Airport (CUN)
    53 min drive

Restaurants

  • Los Culiados Mariscos
    2 min walk
  • La Taberna
    2 min walk
  • Cocina Doña Paula
    1 min walk
  • Tortas del Carmen
    1 min walk
  • Yum Yum
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Family friendly

  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • Designated smoking areas (fines apply)
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay, Google Pay, Apple Pay, and Amazon Pay
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Papagayo Hotel Boutique pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Limited spots are available.

What time is check-in at Papagayo Hotel Boutique?

Check-in begins at 3:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Papagayo Hotel Boutique?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Papagayo Hotel Boutique located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Playa del Carmen Maritime Terminal. Mamitas Beach and Gran Coyote Golf are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Papagayo Hotel Boutique Reviews

7.2

Good

7.2

Cleanliness

6.6

Amenities

7.6

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 81 out of 226 reviews
Rating 8 - Good. 52 out of 226 reviews
Rating 6 - Okay. 39 out of 226 reviews
Rating 4 - Poor. 20 out of 226 reviews
Rating 2 - Terrible. 34 out of 226 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location and clean rooms
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a 5 minute walk to the beach and there is so much good food by. In the heart of everything and a great price. The water pressure is the only downside to this place. I will stay here again many times.
Stayed 28 nights in Aug 2023
Verified review

10/10 Excellent

For the price, the area was decent and the property was decent. It was older but it was clean. The staff is what made it well worth it. They were friendly - went above and beyond to help -always greeted us when we came in and always said goodbye and have fun when we went out. They were helpful with places to eat and sights to see. Miguel and Jesus were awesome!
Stayed 4 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good on the budget. Note no cold water was available most days. Staff is friendly. Downtown is noisy and there is some noise in the hotel as well from everyone, but gets better at night.
Stayed 8 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Great customer service

It’s under new management. Everyone there from new management to all staff are very friendly and made me feel welcomed. Would I start there again.. Yes I would.. everything is walking distance.
Stayed 6 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice hotel as for walking to the beach and attractions in the area like 5th ave. The one thing I didn’t like is that the room really needed black out or thicker curtains as my room shared windows with the hallway and the opaque curtains did nothing to shield the hallway lights from beaming into my eyes at night. Overall the place was clean, and I would stay there again.
Stayed 4 nights in Jan 2024
Verified review

6/10 Okay

Disliked: Cleanliness
Prooerty was not great but fine. Only time i talked to the staff they were very helpful but they weren't overly friendly. The towels were old and the ceiling fan was filthy. I liked the location. 5 min walk to the beach and 5 th ave also.
Stayed 6 nights in Feb 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was wonderfully friendly and kind. The layout of the hotel though, did not give us a window to the outside, just to the hallway. The room smelled so strong of mildew or mold. We were given 2 bathtowels for our party of 5, no face cloths or hand towels. The towels and sheets were threadbare. The fan above the bed wobbled badly, and was held together with duct tape. Because the only window opened to the hallway, other guests' noise in the common areas was very disturbing. Other than that, we felt safe and secure inside the hotel. The staff made us feel at home.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay! Well located! Room super clean and agreeable to stay in!
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall the hotel was nice and clean the staff wss friendly and easy access walking to everything
Stayed 5 nights in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel had everything within walking distance, very short walk to 5th Avenue.
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Close to beach
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and economical

Great budget friendly location excellent room easy walking to the main fifth Avenue felt safe walking the street at night
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

It was close by everything I needed, the area felt safe and the hotel personnel were helpful and pleasant
Stayed 5 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice in clean ☺️
Stayed 1 night in Feb 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything just that it wasn’t beach front hotel
Stayed 2 nights in Feb 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
It’s a pretty honest and budget friendly hotel. If you need a safe and cheap place to sleep, I would recommend Pousada Papagayos. It’s 2 blocks away from the Main Street/beach which allows you to be in the buzz and at the same time find some more local cuisine. If they have better towels, I would be way more pleased and willing to give higher stars, but overall is a fair place to stay
Stayed 4 nights in Feb 2023
Verified review

6/10 Okay

Liked: Staff & service
Area & location is very convenient for downtown dining & beach proximity. Plumbing & water pressure as well as wifi/ internet & TV was very poor !
Stayed 3 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Main Street but quiet. A bit expensive for what they offer. Will need and upgrade on bed sheets and towels as they are old, and not so clean. This is one of the very few hotels that offers hot water.
Stayed 2 nights in Dec 2023
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For the money, it wasn't bad for playa del Carmen, but it didn't live up to the pictures.
Stayed 3 nights in Jan 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Filthy

Stay away from this place
Stayed 6 nights in Feb 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Torn towels, dirty spots on the couch, I couldn’t stay there over the night
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Liked: Staff & service
I am not sure what all the criticisms are for. Decent hotel 5 minutes walk from the beach, friendly staff at the front desk, warm water in the shower each night. Neighborhood was not run down as people stated. Not super elegant but suited me just fine for a couple days.
Stayed 2 nights in Apr 2024
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, amenities
They nabbed $50 from our room while doing room cleaning.