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Hotel Paso del Mar Playa del Carmen

Property class: 3

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Reception - Hotel Paso del Mar Playa del Carmen (Playa del Carmen)
Wardrobe - Hotel Paso del Mar Playa del Carmen (Playa del Carmen)
Exterior - Hotel Paso del Mar Playa del Carmen (Playa del Carmen)
Room - Hotel Paso del Mar Playa del Carmen (Playa del Carmen)
Front of property - Hotel Paso del Mar Playa del Carmen (Playa del Carmen)
Close to Playa del Carmen Maritime Terminal and Quinta Avenida, Hotel Paso del Mar Playa del Carmen has plenty to offer. Stay connected with free in-room WiFi.

Reviews

7.4 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Housekeeping

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Single Room

Room

Standard Single Room

  • 12 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Room

Standard Double Room

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Triple Room

Room

Standard Triple Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Bed

View all photos for Standard Studio

Room

Standard Studio

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located near the beach, Hotel Paso del Mar Playa del Carmen is in Downtown Playa del Carmen, a neighborhood in Playa del Carmen. Playa del Carmen Maritime Terminal and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Playacar Beach. Xcaret Eco Theme Park and Xaman Ha Aviary are also worth visiting. Visit our Playa del Carmen travel guide
Map
15 Avenida, Playa del Carmen, QROO, 77710

What's nearby

  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    3 min walk - 0.2 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    5 min walk - 0.3 miles
  • A sandy beach with palm trees, beach chairs, and a lifeguard tower.
    Playacar Beach
    6 min walk - 0.4 miles
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    17 min walk - 0.9 miles
  • Central Square
    9 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN)
    51 min drive

Restaurants

  • Tacos Chac Pel
    4 min walk
  • Asadero El Pollo
    2 min walk
  • Tacos Gomez
    1 min walk
  • Marley Coffee
    1 min walk
  • Mercatto
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking available (MXN 400 per day)

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Nearby parking fee: MXN 400 per day (984 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators

Frequently asked questions

Is Hotel Paso del Mar Playa del Carmen pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Hotel Paso del Mar Playa del Carmen doesn't offer parking.

What time is check-in at Hotel Paso del Mar Playa del Carmen?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM.

What time is check-out at Hotel Paso del Mar Playa del Carmen?

Check-out is at noon.

Where is Hotel Paso del Mar Playa del Carmen located?

Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Playa del Carmen Main Beach and Quinta Avenida. Playacar Beach and Playa del Carmen Maritime Terminal are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Paso del Mar Playa del Carmen Reviews

7.4

Good

6.8

Cleanliness

6.8

Amenities

6.8

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 13 out of 32 reviews
Rating 8 - Good. 9 out of 32 reviews
Rating 6 - Okay. 3 out of 32 reviews
Rating 4 - Poor. 1 out of 32 reviews
Rating 2 - Terrible. 6 out of 32 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Dope ass location great staff the guy from Denver that works there was super cool
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Dec 2025
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
Dont stay there. You cant get in after 7pm. I had to rent another hotel room
Stayed 3 nights in Feb 2023
Verified review

8/10 Good

Liked: Staff & service
Un desayuno muy muy escueto. Una ensalada de frutas, yogurt con granola, tostada y café. No es un desayuno malo, o feo. Sino que le falta
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Un lugar muy cómodo y céntrico, súper recomendado.
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Habitaciones
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente el chico de recepción marco nos ayudó en todo lo que necesitábamos
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonito el hotel me gusto mucho y la atencion en recepción super amable, la habitación super limpia muy austera y el precoo increible.
Stayed 1 night in Jan 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities
Ofrecía desayuno y dijeron que ya no lo tenían y tardaron mucho en facturar
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación conveniente, amabilidad de todo el personal y habitaciones nuevas.
Stayed 5 nights in Feb 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo único "bueno" es la ubicación céntrica, las habitaciones no tienen mantenimiento y la limpieza deja mucho que desear. El mobiliario esta en muy mal estado. El personal carece de amabilidad.
Stayed 3 nights in Apr 2024
Verified review

6/10 Okay

Está dentro de una vecindad

Muy ruidoso, limpio, muy difícil de encontrar
Stayed 1 night in Apr 2021
Verified review

6/10 Okay

Cerca de 5ta avendida, zona no muy atractiva

Muy escondido, limpio, funcional
Stayed 1 night in Apr 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, room comfort
El cuarto olía mal, el baño estaba mal limpiado. Pedí la contraseña para el internet varias veces y nunca me entendió el señor de la recepción lo que necesitaba. A un costado del hotel hay otro hotel donde hay música en vivo por la noche y es complicado dormir con tanto ruido.
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Ottima Posizione

Non è facilissimo da trovare in quanto l'ingresso è piccolo. Dal terminal Ado, continuare lungo l'avenida Juarez e all'altezza della Avenida 15 girare a destra, rimane a destra dopo poco. Comoda la posizione, vicino a tutti i mezzi di trasporto e col terminal dei collettivos di fronte. La pulizia è ottima e le stanze spaziose. Da implementare l'arredamento e la pressione dell'acqua, dal rubinetto usciva un piccolo rivolo. Il wi-fi ha funzionato poco o niente. Gli addetti alla reception sono gentili
Stayed 14 nights in Dec 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

This is not a hotel ! Should not be on Hotels.com

This is may be 1 * .... Hotels.com shall check this property ASAP !!! Very poor hotel ... it is really not a hotel ... no water . bad smell old walls . bad paint very bad ... not a 3 *** !!!!
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Stayed 1 night in Nov 2025