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Hotel Papagayo

Property class: 2

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Photo gallery for Hotel Papagayo

A patio area with white metal chairs and a round table, surrounded by a wall decorated with colorful ceramic plates. - Hotel Papagayo (Playa del Carmen)
A compact kitchen with wooden cabinets, a microwave, a coffee maker, and a sink. There is a dining table with chairs and a potted plant. - Hotel Papagayo (Playa del Carmen)
A hotel room with a large bed, a desk with chairs, a kitchenette, and a bathroom visible through an open door. - Hotel Papagayo (Playa del Carmen)
A hotel lobby with a long reception desk, a wooden door, a painting on the wall, and two chairs with potted plants. - Hotel Papagayo (Playa del Carmen)
A hotel entrance with a sign reading "Papagayo HOTEL" and a large sign above it displaying the hotel's name and logo. - Hotel Papagayo (Playa del Carmen)
A short walk from Quinta Avenida and Playa del Carmen Main Beach, Hotel Papagayo has plenty to offer. Stay connected with free in-room WiFi.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
  • Kitchen

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Room

A hotel room with two beds, a ceiling fan, a desk, and a chair.

Family Room

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 2 Queen Beds

View all photos for Standard Double Room

A hotel room with two beds, a ceiling fan, wall-mounted lights, and a mirror.

Standard Double Room

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe Studio

A hotel room with a large bed, a desk with chairs, a kitchenette, and a bathroom visible through an open door.

Deluxe Studio

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, Hotel Papagayo is in the entertainment district. Playa del Carmen Maritime Terminal and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xcaret Eco Theme Park and Xaman Ha Aviary are also worth visiting. Visit our Playa del Carmen travel guide
Map
153 15 Av. Nte, Playa del Carmen, QROO, 77710

What's nearby

  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    3 min walk - 0.2 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    8 min walk - 0.5 miles
  • A sandy beach with palm trees, beach chairs, and a lifeguard tower.
    Playacar Beach
    10 min walk - 0.5 miles
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    14 min walk - 0.8 miles
  • Central Square
    6 min walk - 0.4 miles

Getting around

  • Cancun Intl. Airport (CUN)
    50 min drive

Restaurants

  • Osteria De Roma
    3 min walk
  • Yum Yum
    2 min walk
  • El Charco De Las Ranas Grill
    2 min walk
  • Tortas del Carmen
    1 min walk
  • Cocina Doña Paula
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking options include a garage

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Stovetop

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

American ExpressVisa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Property Registration Number 124825

We should mention

This property does not have elevators

Frequently asked questions

Is Hotel Papagayo pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Papagayo?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Papagayo?

Check-out is at noon.

Where is Hotel Papagayo located?

Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Mercado Playa del Carmen and Quinta Avenida. Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are also within 10 minutes.

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Reviews

Hotel Papagayo Reviews

9.6

Exceptional

9.6

Cleanliness

10

Amenities

10

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 3 out of 4 reviews
Rating 8 - Good. 1 out of 4 reviews
Rating 6 - Okay. 0 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 0 out of 4 reviews

Reviews

Verified review

10/10 Excellent

balodime

Liked: Cleanliness, amenities, property conditions & facilities
Clean cute rooms, great location, friendly helpful staff
Stayed 15 nights in Feb 2026
Verified review

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities
Room spotless, staff helpful and courteous, reception open 24 hrs, used app to translate to make sure to give proper information and understood by client.
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Mangerly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
buena atención
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
Nosso pacote não incluía o café da manhã, porém nosso quarto, q era o n⁰ 101, tinha uma pequena cozinha, onde foi possível fazer o café da manhã, como lanches a noite. O atendimento por toda a equipe foi excelente, bem como a limpeza, roupas de cama e as toalhas. Super indico e voltaria!
Stayed 7 nights in Mar 2026