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Santuario Playa

3.5 star property
Pet-friendly hotel with free breakfast connected to a shopping center in Playa del Carmen

Choose dates to view prices

Just steps from Playa del Carmen Main Beach, Santuario Playa offers a tranquil atmosphere with free continental breakfast, a pool, scenic garden, rejuvenating spa, helpful staff, in-room WiFi, and a convenient snack bar/deli.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • 24/7 front desk
  • Housekeeping
  • Pet friendly

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Master Suite 2 Double Beds

Master Suite 2 Double Beds | 1 bedroom, premium bedding, iron/ironing board, travel crib

Master Suite 2 Double Beds

8.2 out of 10
Very good
(19 reviews)

Highlights

Air conditioning
LCD TV
Separate bedroom
Premium bedding
Ceiling fan
Private bathroom
Shared/communal kitchen
Digital channels
  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

1 bedroom, premium bedding, iron/ironing board, travel crib

Presidential Suite

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
LCD TV
Separate bedroom
Premium bedding
Ceiling fan
2 bathrooms
Private bathroom
Shared/communal kitchen
  • 71 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Single Bed in Female Dormitory Room Hostel

1 bedroom, premium bedding, iron/ironing board, travel crib

Single Bed in Female Dormitory Room Hostel

Highlights

Separate dining area
Air conditioning
LCD TV
Separate bedroom
Premium bedding
Ceiling fan
Shared/communal kitchen
Digital channels
  • 71 sq m
  • City view
  • Sleeps 2
  • 5 Twin Bunk Beds

View all photos for Single Bed in Male Dormitory Room Hostel

1 bedroom, premium bedding, iron/ironing board, travel crib

Single Bed in Male Dormitory Room Hostel

Highlights

Air conditioning
LCD TV
Separate bedroom
Premium bedding
Ceiling fan
Shared/communal kitchen
Digital channels
Wardrobe or closet
  • 71 sq m
  • City view
  • Sleeps 2
  • 5 Twin Bunk Beds

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About the neighborhood

Map
Av. 1 Norte, #9, entre 24 y 26, Colonia Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Mamitas Beach - 3 min walk - 0.2 miles
  • Quinta Alegría Shopping Mall - 3 min walk - 0.2 miles
  • Playa del Carmen Maritime Terminal - 6 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪La Vagabunda - ‬2 min walk
  • ‪Kalamata - ‬2 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬1 min walk
  • ‪La Vaca Gaucha - ‬1 min walk
  • ‪Marmorata Tasting Room - ‬1 min walk

About this property

Santuario Playa

Hotel near Mamitas Beach
Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Santuario Playa provides free continental breakfast, a terrace, and a garden. Treat yourself to a sports massage or other spa services. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a playground and a snack bar/deli.
Other perks include:
  • An outdoor pool along with sun loungers
  • A roundtrip airport shuttle (surcharge), concierge services, and beach towels
  • A 24-hour front desk, luggage storage, and smoke-free premises
  • Tour/ticket assistance
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Santuario Playa boast perks such as premium bedding and air conditioning, as well as amenities like free WiFi.
Extra amenities include:
  • Showers and free toiletries
  • 32-inch LCD TVs with digital channels
  • Wardrobes/closets, communal kitchens, and travel cribs

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:00 AM
  • Snack bar/deli

Things to do

  • Outdoor pool
  • Playground

Family friendly

  • Living room
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Travel crib

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • In-room massages
  • Sports massages

Accessibility

  • No elevator

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Shared kitchen access

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board on request
  • Living room
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 16
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 16

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 11 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 44 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 178 per vehicle (roundtrip, maximum occupancy 7)
  • Pet fee: USD 11 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 16 (subject to availability)
  • Late check-out fee: USD 16 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Myko Playa Carmen Playa del Carmen
Hotel Myko Playa Carmen
Myko Playa Carmen Playa del Carmen
Myko Playa Carmen
Hotel Myko Playa Del Carmen Riviera Maya
Santuario Playa Hotel
Hotel Myko Playa Del Carmen
Santuario Playa Playa del Carmen
Santuario Playa Hotel Playa del Carmen

Frequently asked questions

Does Santuario Playa have a pool?

Yes, this property has an outdoor pool.

Is Santuario Playa pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 44 lbs per pet. There's a fee of USD 11 per pet, per night. Service animals are exempt from fees.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Santuario Playa?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of USD 16 (subject to availability).

What time is check-out at Santuario Playa?

Check-out is at noon. Late check-out is available for USD 16 (subject to availability).

Does Santuario Playa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 178 per vehicle applies.

Where is Santuario Playa located?

Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Mamitas Beach and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 3 mi (5 km).

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Santuario Playa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 101 out of 228 reviews
Rating 8 - Good. 68 out of 228 reviews
Rating 6 - Okay. 25 out of 228 reviews
Rating 4 - Poor. 17 out of 228 reviews
Rating 2 - Terrible. 17 out of 228 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

RAUL

Disliked: Staff & service
S
Stayed 1 night in Jul 2023

4/10 Poor

Victoria's

Disliked: Cleanliness, staff & service
Not a great area very noisy. No help
Stayed 2 nights in Apr 2025

6/10 Okay

Ivan Blumenfeld

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Ran down property. Not recommendable. Good location but overall a bad stay.
Stayed 6 nights in Nov 2023

10/10 Excellent

Kayleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. Originally booked for 1 night and ended up booking 3 more nights. Very chill atmosphere, it is noisy at night from the street and the music, so if you’re a light sleeper bring ear plugs. Breakfast was wonderful. Only issues were a little more language barrier than I’d have thought, no lights for each bunk, so hard to do anything if anyone is sleeping and 1 toilet for 10 people. But overall AMAZING stsy!
Stayed 2 nights in Feb 2023

4/10 Poor

Sankalpa

There is no wifi, fridge didn’t work, they advertised as in hotel massage which is false, nobody speaks English in the hotel. Breakfast is Terrible!!!
Stayed 6 nights in Jan 2025

6/10 Okay

Sheila

Liked: Cleanliness
Disliked: Staff & service, amenities
The property was clean and close to everything. We booked for two queens but got a king bed so we had to share. The kitchen had no pots and pans or utensils. We asked the reception and one staff said they don't provide them, so had to buy them. three days later, one staff said that they do provide them and gave us a pot. It stated that we would get a welcome drink but got none. When we asked, the receptionist said, we could get one tomorrow.
Stayed 6 nights in Jan 2024

8/10 Good

Juli

Liked: Cleanliness, staff & service, amenities
Habitación grande y limpia pero la tv y la cafetera no funcionan la tv no agarra ni un canal y la cafetera se reportó y la cambiaron
Stayed 3 nights in Oct 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rico desayuno, céntrico y con todos los accesos fáciles a la playa y restaurantes.
Stayed 2 nights in Aug 2025

8/10 Good

Raymond

Disliked: Amenities, property conditions & facilities
Limited kitchen supplies would be helpful
Stayed 7 nights in Aug 2025

4/10 Poor

Ana luisa

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No sirve el refrigerador
Stayed 1 night in Jul 2025

8/10 Good

Stanley

Liked: Staff & service
Property was good. It had a pool. A little far away from the main attractions but overall an amazing room for the budget. One ac unit for a room this large can be insufficant. The rooms are large almost like an apartment. Overall an amazing experience.
Stayed 8 nights in Jul 2025

4/10 Poor

carlos arturo

Disliked: Cleanliness

Mi habitación tenía cucarachas

Mi habiatacion tenía cucarachas
Stayed 1 night in Jul 2025

10/10 Excellent

Ruth

Liked: Cleanliness, amenities, property conditions & facilities
The place was clean, and everything worked well. The swimming pool was not big but clean so we were able to cool off after our activities. The breakfast options were very limited but not bad. However although we had a kitchen there were no kitchen utensils. Nonetheless we really liked our stay there.
Stayed 5 nights in Jul 2025

10/10 Excellent

Xavier

Liked: Cleanliness, amenities, property conditions & facilities
Hermoso lugar y servicio amable. Es muy tranquilo y el desayuno es abundante. La habitación estaba bien limpia todos los días. En general, una estancia de 10/10 sin problemas.
Stayed 6 nights in Jul 2025

8/10 Good

Sheila

Liked: Cleanliness
I liked that this hotel looked very unique and it fit the vibe of the surrounding area. It was antique and very much jungle vibes. What I didn’t like was that our toilet was barely flushing and the sink water kept pooling up. however, we told the staff and they resolved the issue. Overall everybody was nice and we were treated nicely.
Stayed 6 nights in Jun 2025

8/10 Good

Ophir Olivia

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Reception lady was the best! Room was switched on request and they were very accommodating to my needs.
Stayed 3 nights in Apr 2025

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente opción para hospedarse

La habitación es muy amplia, el lugar es muy muy lindo, el desayuno que dan es excelente mejor de lo esperado, lo recomiendo también la ubicación es excelente
Stayed 3 nights in Apr 2025

4/10 Poor

Maria

Disliked: Cleanliness, property conditions & facilities
Unkempt, nobody cleaned the unit, horribly smelling bathroom, grey colored, old bedsheets, rosted mirror and waste basket. The people are very friendly, location is good.
Stayed 3 nights in Apr 2025

2/10 Terrible

SARA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuvimos un tema que nos cambiaron múltiples veces de habitación y después su TV no servía y nos terminaron cobrando una cantidad tonta según porque nosotros dañamos la TV y la cantidad que pagamos por una TV que la verdad no es buena ni nueva es tonta. No vuelvo a regresar. Eran mi hotel para llegar a playa pero nunca más regresaré
Stayed 1 night in Mar 2025

10/10 Excellent

Viraf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Normally when I go to Playa Del Carmen, I stay at all inclusive resorts nearby but often find myself going into town a lot. This time I opted to stay right in town. The double suite I got was large and spacious. The location was great. It was convenient to the beach and to 5th Ave and lots of dining options. The staff were really great too. I would definitely stay there again.
Stayed 7 nights in Mar 2025

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente opción para hospedarse en Playa del Carm

Excelente, ofrecen el servicio de desayuno incluido y al personal que atiende muy muy amable y atento. El lugar es muy lindo y bien ubicado
Stayed 3 nights in Mar 2025

8/10 Good

Cecilia

Liked: Staff & service
Disliked: Room comfort

Regular/ Excelente atención del personal

El cargo por mascota es exageradamente alto, 350% más elevado que en otro hotel al que llegué es misma semana. Las señoritas de recepción es muy amable y eso mejora mucho la experiencia. La ubicación es muy buena. Las camas muy incómodas y el horario de desayuno limitado. Las áreas comunes no fueron limpiadas en 3 días pues la misma basura en la escalera el día que llegué seguía ahí. Sin embargo en general es buena opción.
Stayed 4 nights in Mar 2025

10/10 Excellent

Rodrigo

Excelente ubicación

Excelente ubicación
Stayed 2 nights in Mar 2025

8/10 Good

Edmundo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice choice, near the 5th Avenue (a big plus) and the Mamitas Beach. You have plenty of options for food and beverages. The property is interesting very holistic. The room is enormous! The thing i didn't like is that my TV didn't have cable or... service... I needed to ask ay reception about a Rokú to watch... nothing, because it was blocked by a PIN that i didn't had... The wi-fi was good, but you need to connect to other network, not the one that the info tells you. A big plus: the breakfast, plenty of options, but the only day i was there, i ask for the chef's recommendation, and it was a fail... they didn't gave me anything else.
Stayed 5 nights in Mar 2025

8/10 Good

Citlali

Liked: Staff & service, property conditions & facilities
Hubieron varios detalles de mantenimiento Como que las televisiones no estaban funcionando Un frigobar de un cuarto no enfriaba Otra habitación tenía falla en focos En general las condiciones de los colchones muy deterioradas Eso sí. La atención de todo su equipo EXCEPCIONAL atentos. La ubicación es fenomenal!
Stayed 2 nights in Mar 2025

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