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Santuario Playa

3.5 star property
Pet-friendly hotel with free breakfast connected to a shopping center in Playa del Carmen

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Photo gallery for Santuario Playa

Presidential Suite | 1 bedroom, premium bedding, in-room safe, iron/ironing board
Master Suite 2 Double Beds | 1 bedroom, premium bedding, in-room safe, iron/ironing board
Exterior
Bar (on property)
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Spa
  • Pool
  • Pet friendly

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Single Bed in Male Dormitory Room Hostel

1 bedroom, premium bedding, in-room safe, iron/ironing board

Single Bed in Male Dormitory Room Hostel

Highlights

Air conditioning
LCD TV
Premium bedding
Ceiling fan
Separate bedroom
Shared/communal kitchen
Digital channels
In-room safe
  • City view
  • 71 sq m
  • Sleeps 2
  • 5 Twin Bunk Beds

View all photos for Master Suite 2 Double Beds

Master Suite 2 Double Beds | 1 bedroom, premium bedding, in-room safe, iron/ironing board

Master Suite 2 Double Beds

Highlights

Air conditioning
LCD TV
Ceiling fan
Premium bedding
Separate bedroom
Private bathroom
Shared/communal kitchen
Digital channels
  • City view
  • 42.25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Single Bed in Female Dormitory Room Hostel

1 bedroom, premium bedding, in-room safe, iron/ironing board

Single Bed in Female Dormitory Room Hostel

Highlights

Separate dining area
Air conditioning
LCD TV
Premium bedding
Ceiling fan
Separate bedroom
Shared/communal kitchen
Digital channels
  • City view
  • 71 sq m
  • Sleeps 2
  • 5 Twin Bunk Beds

View all photos for Presidential Suite

1 bedroom, premium bedding, in-room safe, iron/ironing board

Presidential Suite

Highlights

Air conditioning
LCD TV
Ceiling fan
Premium bedding
2 bedrooms
Private bathroom
2 bathrooms
Shared/communal kitchen
  • City view
  • 71 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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About the neighborhood

Map
Av. 1 Norte, #9, entre 24 y 26, Colonia Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Mamitas Beach - 3 min walk - 0.2 miles
  • Playa del Carmen Maritime Terminal - 2 min drive - 1.1 miles
  • Playacar Golf Club - 5 min drive - 2.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪La Vagabunda - ‬2 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬1 min walk
  • ‪McCarthy's Irish Pub - Playa del Carmen - ‬2 min walk
  • ‪La Vaca Gaucha - ‬1 min walk
  • ‪Restaurante Ojitos Mios - ‬1 min walk

About this property

Santuario Playa

Hotel near Mamitas Beach
Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Santuario Playa provides free continental breakfast, a terrace, and a garden. Treat yourself to a deep-tissue massage or other spa services. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a playground and a snack bar/deli.
Other perks include:
  • An outdoor pool with sun loungers
  • A roundtrip airport shuttle (surcharge), a 24-hour front desk, and luggage storage
  • A front-desk safe, tour/ticket assistance, and concierge services
  • Beach towels
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Santuario Playa boast perks such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Showers and free toiletries
  • 32-inch LCD TVs with digital channels
  • Wardrobes/closets, communal kitchens, and travel cribs

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:00 AM
  • Snack bar/deli

Things to do

  • Outdoor pool
  • Playground

Family friendly

  • Living room
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Travel crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • In-room massages
  • Sports massages

Accessibility

  • No elevator

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Shared kitchen access

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board on request
  • Living room
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 16
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 16

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 11 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 44 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 178 per vehicle (roundtrip, maximum occupancy 7)
  • Pet fee: USD 11 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 16 (subject to availability)
  • Late check-out fee: USD 16 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Myko Playa Carmen Playa del Carmen
Hotel Myko Playa Carmen
Myko Playa Carmen Playa del Carmen
Myko Playa Carmen
Hotel Myko Playa Del Carmen Riviera Maya
Santuario Playa Hotel
Hotel Myko Playa Del Carmen
Santuario Playa Playa del Carmen
Santuario Playa Hotel Playa del Carmen

Frequently asked questions

Does Santuario Playa have a pool?

Yes, this property has an outdoor pool.

Is Santuario Playa pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 44 lbs per pet. There's a fee of USD 11 per pet, per night. Service animals are exempt from fees.

How much is parking at Santuario Playa?

This hotel doesn't offer parking.

What time is check-in at Santuario Playa?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of USD 16 (subject to availability).

What time is check-out at Santuario Playa?

Check-out is at noon. Late check-out is available for USD 16 (subject to availability).

Does Santuario Playa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 178 per vehicle applies.

Where is Santuario Playa located?

Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Mamitas Beach and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 3 mi (5 km).

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Santuario Playa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 94 out of 214 reviews
Rating 8 - Good. 63 out of 214 reviews
Rating 6 - Okay. 25 out of 214 reviews
Rating 4 - Poor. 15 out of 214 reviews
Rating 2 - Terrible. 17 out of 214 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10

Reception lady was the best! Room was switched on request and they were very accommodating to my needs.
Stayed 3 nights in Apr 2025

10/10

Normally when I go to Playa Del Carmen, I stay at all inclusive resorts nearby but often find myself going into town a lot. This time I opted to stay right in town. The double suite I got was large and spacious. The location was great. It was convenient to the beach and to 5th Ave and lots of dining options. The staff were really great too. I would definitely stay there again.
Stayed 7 nights in Mar 2025

10/10

Friendly staff, room was always clean. Breakfast was always delicious, pool was in shaded area of property so we chose to use the roof top pool across the street which was perfect. Also the beach was a block away as well as famous 5th Ave. Very ideal location with inexpensive accommodations. Simple and favorable property conditions with 24 hour staff. If your on a budget this place was great!
Stayed 7 nights in Feb 2025

4/10

Not a great area very noisy. No help
Stayed 2 nights in Apr 2025

8/10

Everything is pretty good to stay for a while. Advantages is a kitchen in the property and walking distance to different beaches. At night is pretty loud until 12-12.30 am.
Stayed 5 nights in Feb 2025

8/10

The room was comfortable but next to the washing so it’s quiet loud plus it’s bright in the room with the blinds down. Breakfast at Mr.waffle isn’t bad and worth a bite so no complaints!
Stayed 4 nights in Jan 2025

8/10

The property is nice and close to everything but not quiet at night. Breakfast in the morn is great! Staff is really nice and helpful. There’s an odd odor as well, maybe the plants? Otherwise cute place.
Stayed 1 night in Jan 2025

4/10

No hot water in room 201. Mirrors slightly dirty. Sheets/pillow cases smelled of body odor. No WiFi, no tv that worked. Good location, excellent customer service, made every effort to appease problems, was provided with free breakfast at nearby restaurant which was very yummy. Nice atmosphere, gardens. Rooms were larger than expected and nice. Bed and pillows were comfy for enjoyable sleep.
Stayed 2 nights in Feb 2025

6/10

Too much noise in the street untill 1 am, there are security video cameras but no keys or no ways to lock the door, anybody can come in wherever they want to. Overall, the staff is really welcoming, the areas are clean, the breakfast is delicious and the location is okay !
Stayed 2 nights in Nov 2024

8/10

Very friendly staff!
Stayed 2 nights in Jun 2023

4/10

There is no wifi, fridge didn’t work, they advertised as in hotel massage which is false, nobody speaks English in the hotel. Breakfast is Terrible!!!
Stayed 6 nights in Jan 2025

10/10

Good service
Stayed 8 nights in Jul 2024

6/10

Wifi does not work in the bedrooms. They only cleaned twice in a 7 day stay although we had asked them on two different days to clean and said they would but didn’t. We booked an extra night with front desk at a certain price only to back to pay and it was a much higher then told. We didn’t extend our stay.
Stayed 7 nights in Feb 2025

8/10

A nice choice, near the 5th Avenue (a big plus) and the Mamitas Beach. You have plenty of options for food and beverages. The property is interesting very holistic. The room is enormous! The thing i didn't like is that my TV didn't have cable or... service... I needed to ask ay reception about a Rokú to watch... nothing, because it was blocked by a PIN that i didn't had... The wi-fi was good, but you need to connect to other network, not the one that the info tells you. A big plus: the breakfast, plenty of options, but the only day i was there, i ask for the chef's recommendation, and it was a fail... they didn't gave me anything else.
Stayed 5 nights in Mar 2025

6/10

Good for the price never again
Stayed 2 nights in Sep 2024

8/10

It was a very nice and cheap place! Thank you to the staff for all the facilities. Opportunity Areas: Wifi is not so good, sometimes it desconect for no reason.
Stayed 2 nights in May 2024

10/10

Comfortable at home chill vybes
Stayed 1 night in Aug 2022

2/10

The state of the place shocking and the service. The noise form the stress is so loud. When I checked in I was given a bed sheet, so I had to make my own bed and the sheets were so thin. The utensils in the space hardly exist and the one that are there are flirty and dirty. It was use and no one washed them. I asked the staff about directions to travel, his answer was I don’t know and asked me to seek the tour operator which scared me. I believe the hostels and the tour operator are connected There is no hot water. The air condition was never switch on so the room was too hot and the place is dirty.
Stayed 2 nights in Feb 2025

8/10

There are something in the property that should remodelate, like the doors but in general everthing is great
Stayed 1 night in Aug 2023

4/10

Water was too cold
Stayed 6 nights in Mar 2024

6/10

Ran down property. Not recommendable. Good location but overall a bad stay.
Stayed 6 nights in Nov 2023

2/10

S
Stayed 1 night in Jul 2023

10/10

Loved staying here. Originally booked for 1 night and ended up booking 3 more nights. Very chill atmosphere, it is noisy at night from the street and the music, so if you’re a light sleeper bring ear plugs. Breakfast was wonderful. Only issues were a little more language barrier than I’d have thought, no lights for each bunk, so hard to do anything if anyone is sleeping and 1 toilet for 10 people. But overall AMAZING stsy!
Stayed 2 nights in Feb 2023

10/10

Ok
Stayed 1 night in Mar 2024

2/10

My toilet broke, the handle on my bedroom door fell off and I got trapped in my room. The sheets were stained and room wasn't very clean. There was no hot water. The staff was great though and the location was right in the middle of town.
Stayed 9 nights in Mar 2024