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Hotel Maya Turquesa - Playa del Carmen

3.0 star property
International breakfast fuels beach days at this Playa del Carmen hotel where staff assists with local tours and speaks multiple languages for easy exploration

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Photo gallery for Hotel Maya Turquesa - Playa del Carmen

Outdoor pool - Hotel Maya Turquesa - Playa del Carmen (Playa del Carmen)
Breakfast and lunch served, international cuisine - Hotel Maya Turquesa - Playa del Carmen (Playa del Carmen)
Lobby - Hotel Maya Turquesa - Playa del Carmen (Playa del Carmen)
Exterior - Hotel Maya Turquesa - Playa del Carmen (Playa del Carmen)
Family Room | In-room safe, iron/ironing board, free WiFi, bed sheets - Hotel Maya Turquesa - Playa del Carmen (Playa del Carmen)
Hotel Maya Turquesa, near Playa del Carmen Main Beach, offers breakfast and a daily manager's reception. Guests relax on the terrace or by the outdoor pool, connect to high-speed WiFi, or visit the nearby nature reserve. Visitors consistently praise the helpful, attentive staff.

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Housekeeping

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite

Superior Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Suite

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed

View all photos for Standard Studio

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Studio

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Studio

Economy Studio | In-room safe, iron/ironing board, free WiFi, bed sheets

Economy Studio

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Junior Suite

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Family Room

  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Quadruple Room

Bathroom sink

Standard Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite

Family Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Family Suite

  • 2 bedrooms
  • Sleeps 6
  • 3 Double Beds

XXX Family Suites

  • Sleeps 6
  • 2 Queen Beds OR 2 Twin Beds

About the neighborhood

Located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, Hotel Maya Turquesa - Playa del Carmen is near theme parks and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Playacar Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Visit our Playa del Carmen travel guide
Map
Calle 8 Norte, s/n, entre Av 10 y Av 15 Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida
    Quinta Avenida
    2 min walk - 0.1 miles
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    5 min walk - 0.3 miles
  • Mamita's Beach en Playa del Carmen
    Mamitas Beach
    9 min walk - 0.5 miles
  • Central Square
    2 min walk - 0.1 miles
  • Playa del Carmen Maritime Terminal
    13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN)
    50 min drive

Restaurants

  • Don Mario Steak and Pasta House
    1 min walk
  • Renzo's Pizza
    1 min walk
  • Mr. Kiwi
    1 min walk
  • Burro Playero
    1 min walk
  • Babe’s Noddle & Bar New Location
    3 min walk

About this property

Hotel Maya Turquesa - Playa del Carmen

Hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hotel Maya Turquesa - Playa del Carmen provides free self-serve breakfast, a free daily manager's reception, and a terrace. The on-site international cuisine restaurant, Epazzote, offers breakfast, lunch, and light fare. Free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), is available to all guests, along with car rentals on site and a snack bar/deli.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Smoke-free premises, a nature reserve, and a 24-hour front desk
  • Luggage storage, multilingual staff, and tour/ticket assistance
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel Maya Turquesa - Playa del Carmen boast comforts such as air conditioning, as well as amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/closets, ceiling fans, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Epazzote

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • In a nature reserve
  • Terrace

Accessibility

  • No elevator

More

  • 3 buildings
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property's beach club is 600 yards (550 meters) away.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 10 PM
No pets and no service animals are allowed at this property

Property is also known as

Hotel Maya Turquesa
Hotel Maya Turquesa Playa del Carmen
Maya Turquesa
Maya Turquesa Playa del Carmen
Hotel Maya Turquesa Riviera Maya/Playa Del Carmen, Mexico
Maya Turquesa Playa l Carmen
Hotel Maya Turquesa
Maya Turquesa Carmen Carmen
Hotel Maya Turquesa Playa del Carmen
Hotel Maya Turquesa 50 Metros 5TH AV
Hotel Maya Turquesa - Playa del Carmen Hotel
Hotel Maya Turquesa - Playa del Carmen Playa del Carmen
Hotel Maya Turquesa - Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does Hotel Maya Turquesa - Playa del Carmen have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 10:00 AM–10 PM.

Is Hotel Maya Turquesa - Playa del Carmen pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Maya Turquesa - Playa del Carmen?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Maya Turquesa - Playa del Carmen?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Maya Turquesa - Playa del Carmen located?

Located in Downtown Playa del Carmen, this hotel is steps from 3D Museum of Wonders and Quinta Avenida. Playa del Carmen Main Beach and Playacar Beach are also within 10 minutes.

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Reviews

Hotel Maya Turquesa - Playa del Carmen Reviews

6.6

6.8

Cleanliness

6.8

Location

7.4

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 88 out of 341 reviews
Rating 8 - Good. 88 out of 341 reviews
Rating 6 - Okay. 62 out of 341 reviews
Rating 4 - Poor. 36 out of 341 reviews
Rating 2 - Terrible. 67 out of 341 reviews

Reviews

Verified

6/10 Okay

Misael

Liked: Cleanliness
The room condition was okay overall. Both the bathroom door and the front door were difficult to close. The additional fees charged upon arrival were not clearly disclosed beforehand and didn’t seem to add up. On a positive note, the staff were friendly and welcoming. However, there was no fridge in the room, which was inconvenient.
Stayed 6 nights in Jan 2026
Verified

6/10 Okay

Danielle N

Disliked: Cleanliness, staff & service, property conditions & facilities
Older hotel not as clean but the location is great!
Stayed 6 nights in Feb 2024
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is awesome
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Mario

Liked: Cleanliness, amenities, property conditions & facilities
Nice pool
Stayed 9 nights in May 2024
Verified

8/10 Good

Danita Marie

Liked: Cleanliness, staff & service, amenities
The manager was super sweet. The excursion on site was so informative. The suite was not fancy, it served its purpose. If u dont mind the noise. Would book again.
Stayed 14 nights in Feb 2025
Verified

8/10 Good

Santiago Alejandro Gomez

Liked: Staff & service
This is no Hilton. But it's an affordable and cozy place to stay. Walkable distance to 5th av and the beach. If you go to Playa Del Carmen or any of the cities in the Riviera Maya you should be more time outside exploring the beauty of the beaches, cenotes and parks than in your hotel.
Stayed 5 nights in Jan 2025
Verified

6/10 Okay

Christine

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were great, very friendly and helpful. The accommodations left a bit to be desired; the air conditioner did not work and the room did not smell so good. Also, the only lounge chair by the pool was broken.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service and nothing bad.
Stayed 3 nights in Sep 2023
Verified

8/10 Good

JAYDA

Liked: Staff & service
The staff was super friendly and helpful. The room was nice, but the building is old, so expect cracks and dirt and some rusty faucets and repairs needed. The breakfast was good, but very slow service, so expect to be there for a while. Only one thing more to say: there is a rooftop bar right behind the hotel, so expect noise all night every night. If you can sleep through it, the beds are comfy. If you can't, try and find a hotel a couple blocks away from the center of town.
Stayed 8 nights in Jan 2024
Verified

4/10 Poor

Celia

Disliked: Amenities, property conditions & facilities
Great location. Good food options. Nice enough front desk staff. Theft problem. Overbooking. We arrived in Christmas Eve to find they did have our reservation. We booked a superior suite with 2 bedrooms and a kitchen for a family of 6 paid in full with Expedia. After some debate they put us up in separate rooms because our room category was completely booked. The following Christmas morning we spent trying to resolve the issue with no real result except the option to not pay again. We were then given a larger suite with still no kitchen on the third floor (no elevator) with a promise of giving us a room with a kitchen the next day. At this point I can only assume that the property got their money,because they stopped asking, but we were stuck with new unplanned expense, now having to spend more on meals for 6 and having to settle for a lesser room than what we originally paid for. On our last day, they offered to move us to a room with a kitchen that simply had three large double beds. Needless to say, we had moved all of our belongings 2x already and it was useless to move from the 3rd floor to the 1st again with a day left. Several people had money and other valuables stolen, including next door. We did not leave anything behind, so we were lucky, but understood why our things were always neatly rearranged but the
Stayed 7 nights in Dec 2024
Verified

2/10 Terrible

Rita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Andrey R

Liked: Cleanliness
No English language speaking staff ,
Stayed 14 nights in Dec 2025
Verified

6/10 Okay

Anacelia

Disliked: Cleanliness, amenities
Staff wasn't as personable as expected, breakfast was actually just toast or toast with a slice of very thin ham and cheese that was pasteurized. The room needs an update, water was cold or luke warm throughout entire stay, the sink was hanging on by a thread and toilet seat did not cover toilet.
Stayed 4 nights in Dec 2025
Verified

2/10 Terrible

Sylvie

Disliked: Cleanliness, amenities, property conditions & facilities
Room are disgusting. Very dirty it’s the worse place to go I’m not fancy but I need a clean place to stay the bathroom was so dirty I touch the walls of the shower and everything was sticky and the floor was full of hair. We had room 37 and I ask right away to get another room they gave us room 4 and was as dirty as the first one. On we slept on top of the sheets and left the next morning and find another place to stay. They didn’t want to give us our money back I do not recommend this place even for a minute and i will put bad reviews on all websites they used. Pictures are not at all of what they have
Stayed 14 nights in Jan 2026
Verified

2/10 Terrible

Andrew

Disliked: Amenities, property conditions & facilities
The smell of the sewer system was in the room ,the vast majority of the time i was there.I left the hotel 3 days before I was suppose to leave.Knowing there was no refund.No mat was outside the shower. The floor was all tile.I had to use a towel, and believe the hotel charges extra for more pillows and towels.
Stayed 5 nights in Dec 2025
Verified

2/10 Terrible

Lorenzo

Poor
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Worth the price we paid to stay there
Stayed 5 nights in Jan 2025
Verified

2/10 Terrible

Sochilt

Disliked: Cleanliness, amenities, property conditions & facilities
Room didnt look like the lictures, mattress were old and lots of stains, towels were old and had holes and stain, not enough towels, no hand towels ,no wash clothes. Breackfast, i waited 45min for acrumble eggs, i complained at front desk, they didnt care.Dind have coffe maker in the room, counters falling apart., only one bathroom one shower..this was a suit room..very disappointing.
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

Sara Jean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a two bedroom efficiency suite and were given a cement cell block with two beds. The AC didn’t work and the ceiling fan was broken. The door was semi broken and didn’t close properly, which made us feel unsafe. We are budget travelers, not expecting luxury, but this place was awful! We lasted about twenty minutes and left for an alternate rental we were able to secure. They refused to refund even a percentage. Terrible experience all around.
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Libusa

Liked: Cleanliness, staff & service, amenities
Location is extremely convenient , downtown, you hear constant noise and music almost all night. Very basic studio room without wifi.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel! Suited my purpose and needs...
Stayed 9 nights in Dec 2023
Verified

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
It’s in the middle of Playa Del Carmen.
Verified

8/10 Good

robert c

Liked: Cleanliness, amenities, property conditions & facilities
They offered free breakfast; but only toast and coffee
Stayed 8 nights in Oct 2024
Verified

8/10 Good

Edgar

Liked: Cleanliness, staff & service
Close to the 5 ave and the beach