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Hotel Maya Turquesa - Playa del Carmen

3.0 star property
Hotel with free breakfast, steps from Quinta Avenida

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Photo gallery for Hotel Maya Turquesa - Playa del Carmen

Front of property
Junior Suite | In-room safe, iron/ironing board, free WiFi, bed sheets
Family Room | In-room safe, iron/ironing board, free WiFi, bed sheets
32-inch flat-screen TV with cable channels, TV
Lobby

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Superior Suite

Superior Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Superior Suite

Highlights

Air conditioning
Kitchenette
Full-sized refrigerator/freezer
Flat-screen TV
2 bedrooms
Ceiling fan
Rainfall showerhead
Private bathroom
  • Sleeps 6
  • 2 Double Beds and 1 Queen Bed

View all photos for Economy Studio

Economy Studio | In-room safe, iron/ironing board, free WiFi, bed sheets

Economy Studio

Highlights

Air conditioning
Kitchenette
Full-sized refrigerator/freezer
Flat-screen TV
Ceiling fan
Rainfall showerhead
Private bathroom
Microwave
  • Sleeps 4
  • 2 Double Beds

XXX Family Suites

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Rainfall showerhead
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • Sleeps 6
  • 2 Queen Beds OR 2 Twin Beds

View all photos for Family Suite

Family Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Family Suite

Highlights

Air conditioning
Kitchenette
Full-sized refrigerator/freezer
Flat-screen TV
2 bedrooms
Ceiling fan
Rainfall showerhead
Private bathroom
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Rainfall showerhead
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Quadruple Room

Bathroom sink

Standard Quadruple Room

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Rainfall showerhead
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Junior Suite

Highlights

Air conditioning
Kitchenette
Full-sized refrigerator/freezer
Flat-screen TV
2 bedrooms
Ceiling fan
Rainfall showerhead
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Family Room

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Rainfall showerhead
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Studio

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Studio

Highlights

Air conditioning
Kitchenette
Full-sized refrigerator/freezer
Flat-screen TV
Ceiling fan
Rainfall showerhead
Private bathroom
Microwave
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
Calle 8 Norte, s/n, entre Av 10 y Av 15 Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Central Square - 2 min walk - 0.1 miles
  • Quinta Avenida - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Mamitas Beach - 9 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal - 13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Babe’s Noddle & Bar New Location - ‬3 min walk
  • ‪Mexican Taco - ‬1 min walk
  • ‪Burro Playero - ‬1 min walk

About this property

Hotel Maya Turquesa - Playa del Carmen

Hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hotel Maya Turquesa - Playa del Carmen provides free self-serve breakfast, a free daily manager's reception, and a terrace. The on-site international cuisine restaurant, Epazzote, offers breakfast, lunch, and light fare. Free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), is available to all guests, along with car rentals on site and a snack bar/deli.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Multilingual staff, a 24-hour front desk, and luggage storage
  • Tour/ticket assistance, a nature reserve, and smoke-free premises
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel Maya Turquesa - Playa del Carmen boast comforts such as air conditioning, as well as amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/closets, ceiling fans, and daily housekeeping

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 11:30 AM
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Epazzote

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach cabanas (surcharge)
  • In a nature reserve
  • Terrace

Accessibility

  • No elevator

More

  • 3 buildings
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property's beach club is 600 yards (550 meters) away.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 10 PM
No pets and no service animals are allowed at this property

Property is also known as

Hotel Maya Turquesa
Hotel Maya Turquesa Playa del Carmen
Maya Turquesa
Maya Turquesa Playa del Carmen
Hotel Maya Turquesa Riviera Maya/Playa Del Carmen, Mexico
Maya Turquesa Playa l Carmen
Hotel Maya Turquesa
Maya Turquesa Carmen Carmen
Hotel Maya Turquesa Playa del Carmen
Hotel Maya Turquesa 50 Metros 5TH AV
Hotel Maya Turquesa - Playa del Carmen Hotel
Hotel Maya Turquesa - Playa del Carmen Playa del Carmen
Hotel Maya Turquesa - Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does Hotel Maya Turquesa - Playa del Carmen have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 10:00 AM–10 PM.

Is Hotel Maya Turquesa - Playa del Carmen pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Maya Turquesa - Playa del Carmen?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hotel Maya Turquesa - Playa del Carmen?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Maya Turquesa - Playa del Carmen located?

Located in Downtown Playa del Carmen, this hotel is steps from 3D Museum of Wonders and Quinta Avenida. Playa del Carmen Main Beach and Playacar Beach are also within 10 minutes.

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Hotel Maya Turquesa - Playa del Carmen Reviews

Reviews

6.8
Rating 10 - Excellent. 84 out of 310 reviews
Rating 8 - Good. 81 out of 310 reviews
Rating 6 - Okay. 54 out of 310 reviews
Rating 4 - Poor. 34 out of 310 reviews
Rating 2 - Terrible. 57 out of 310 reviews

6.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Libusa

Liked: Cleanliness, staff & service, amenities
Location is extremely convenient , downtown, you hear constant noise and music almost all night. Very basic studio room without wifi.
Stayed 4 nights in Apr 2025

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Worth the price we paid to stay there
Stayed 5 nights in Jan 2025

4/10 Poor

Phillip

Disliked: Cleanliness, amenities, property conditions & facilities
People just complaining about basic service , shower, toilets not working ,even one room was robbed, somebody broke in .
Stayed 3 nights in Apr 2025

6/10 Okay

Christine

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were great, very friendly and helpful. The accommodations left a bit to be desired; the air conditioner did not work and the room did not smell so good. Also, the only lounge chair by the pool was broken.
Stayed 3 nights in Mar 2025

8/10 Good

Santiago Alejandro Gomez

Liked: Staff & service
This is no Hilton. But it's an affordable and cozy place to stay. Walkable distance to 5th av and the beach. If you go to Playa Del Carmen or any of the cities in the Riviera Maya you should be more time outside exploring the beauty of the beaches, cenotes and parks than in your hotel.
Stayed 5 nights in Jan 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Feb 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great
Stayed 3 nights in Aug 2024

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This establishment was dirty, noisy and their staff was terrible.. worst Customer service experience ever . Frontier desk people we re so rude
Stayed 7 nights in Mar 2025

10/10 Excellent

Vlad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 4 nights in Feb 2025

6/10 Okay

Jesús Pérez

Disliked: Cleanliness
It was a lack of service cleaning
Stayed 4 nights in Feb 2025

8/10 Good

robert c

Liked: Cleanliness, amenities, property conditions & facilities
They offered free breakfast; but only toast and coffee
Stayed 8 nights in Oct 2024

8/10 Good

Ma. Del Carmen

Liked: Cleanliness, amenities
Disliked: Staff & service
!
Stayed 2 nights in Dec 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is awesome
Stayed 2 nights in Aug 2024

6/10 Okay

Danielle N

Disliked: Cleanliness, staff & service, property conditions & facilities
Older hotel not as clean but the location is great!
Stayed 6 nights in Feb 2024

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel! Suited my purpose and needs...
Stayed 9 nights in Dec 2023

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning didn’t work in my room. The front desk doesn’t notify how the breakfast works and tv didn’t work
Stayed 2 nights in Dec 2024

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
It’s in the middle of Playa Del Carmen.

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints. My stay was peaceful and would come here again.
Stayed 10 nights in Jul 2023

4/10 Poor

Jorge

Disliked: Staff & service, property conditions & facilities
Staff members are not friendly
Stayed 1 night in Sep 2024

8/10 Good

Edgar

Liked: Cleanliness, staff & service
Close to the 5 ave and the beach

2/10 Terrible

Evellyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They replaced me to a hotel in front of 5th (very very very loud until 4am) the toilet flush is not working, the shower is awful, and the breakfast was only a toast bread with butter and coffee, I stayed in a hostel call by maya monkey Cancun, but I swear I had the best experience ever I could meet so many people from everywhere, the food was amazing (breakfast as well) they have a bar for you enjoy but close early for you rest it was a lot funnn!!! And same price I highly recommend it (THE HOSTELLLL) not this one
Stayed 3 nights in Aug 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service and nothing bad.
Stayed 3 nights in Sep 2023

4/10 Poor

Jose

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dirty bathroom, holes in the ceiling
Stayed 1 night in Jul 2024

10/10 Excellent

Francisco E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff
Stayed 2 nights in Aug 2023

6/10 Okay

juan casas

Liked: Cleanliness, staff & service
Disliked: Amenities
Close to fifth avenue they don’t have parking you have to park on the street and pay for parking on the weekend a lot of noise, in our room the water closet in the toilet didn’t work when you flush the tank would not fill up with water or it will take a long time to filled up the door had a hole an you could see into the room and the shower if you open the hot and cold water only hot water would come out so we end up using cold water the rooms were clean the receptionist was really nice she was really helpful they offer free breaks fast but it’s only toast with coffee tea or agua de Jamaica when it rains the floors are really slippery
Stayed 2 nights in Oct 2024