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Hotel Indigo Playa Del Carmen by IHG

5.0 star property

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Photo gallery for Hotel Indigo Playa Del Carmen by IHG

Premium Room, 1 King Bed, Ocean View, Corner | Premium bedding, in-room safe, desk, laptop workspace - Hotel Indigo Playa Del Carmen by IHG (Playa del Carmen)
Exterior - Hotel Indigo Playa Del Carmen by IHG (Playa del Carmen)
Outdoor pool, free cabanas, pool umbrellas - Hotel Indigo Playa Del Carmen by IHG (Playa del Carmen)
Restaurant - Hotel Indigo Playa Del Carmen by IHG (Playa del Carmen)
Exterior - Hotel Indigo Playa Del Carmen by IHG (Playa del Carmen)
A short walk from Playa del Carmen Main Beach and Quinta Avenida, Hotel Indigo Playa Del Carmen by IHG provides dry cleaning/laundry services, a 24-hour business center, and a snack bar/deli. Stay connected with free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds

7.0 out of 10
Good
(2 reviews)
  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Balcony

Premium Room, 1 King Bed, Balcony | Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Balcony

  • City view
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, Ocean View

Standard Room, 1 King Bed, Balcony, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Balcony, Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Balcony, Corner

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Balcony, Corner

  • City view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Terrace

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Ocean View

  • Ocean view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(1 review)
  • City view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Ocean View, Corner

Premium Room, 1 King Bed, Ocean View, Corner | Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Ocean View, Corner

  • Ocean view
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Non Smoking (Communications, Terrace)

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Accessible, Non Smoking (Communications, Terrace)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, Hotel Indigo Playa Del Carmen by IHG is near a train station and near theme parks. Playa del Carmen Maritime Terminal and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xcaret Eco Theme Park and Xaman Ha Aviary are also worth visiting. Looking to get your feet wet? Water tubing and swimming adventures can be found near the property. Visit our Playa del Carmen travel guide
Map
1A Avenida Norte 300, Quintas del Carmen, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida
    Quinta Avenida
    2 min walk - 0.1 miles
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    3 min walk - 0.2 miles
  • Mamita's Beach en Playa del Carmen
    Mamitas Beach
    3 min walk - 0.2 miles
  • Quinta Alegría Shopping Mall
    Quinta Alegría Shopping Mall
    3 min walk - 0.2 miles
  • Central Square
    11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN)
    49 min drive

Restaurants

  • La Vagabunda
    1 min walk
  • Amorino
    2 min walk
  • Starbucks
    2 min walk
  • La Vaca Gaucha
    2 min walk
  • Pizza Renzo
    1 min walk

About this property

Hotel Indigo Playa Del Carmen by IHG

Luxury hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Mamitas Beach, Hotel Indigo Playa Del Carmen by IHG provides dry cleaning/laundry services, a 24-hour business center, and a snack bar/deli. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with free cabanas, sun loungers, and pool umbrellas
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge), and meeting rooms
  • A ballroom, an elevator, and bicycle parking
  • Tour/ticket assistance, a computer station, and coworking spaces
Room features
All guestrooms at Hotel Indigo Playa Del Carmen by IHG have comforts such as premium bedding and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning.
Other amenities include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bathrooms with rainfall showers and free toiletries
  • 55-inch Smart TVs with cable channels
  • Wardrobes/closets, recycling, and mini fridges

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered valet parking on site (MXN 400 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: MXN 300 per person
  • Snack bar/deli

Things to do

  • Bicycle storage
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 2,314 square feet of conference space
  • 24-hour business center
  • Computer station
  • Coworking space

Outdoors

  • Free pool cabanas
  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per accommodation, per night, plus a deposit of MXN 5000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 300 per person
  • Covered valet parking fee: MXN 400 per day (in/out privileges)
  • Pet deposit: MXN 5000 per stay
  • Pet fee: MXN 500 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Hotel Indigo Playa Del Carmen by IHG have a pool?

Yes, this property has an outdoor pool.

Is Hotel Indigo Playa Del Carmen by IHG pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a deposit of MXN 5000 per stay and a fee of MXN 500 per accommodation, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Valet parking is available for MXN 400 per day.

What time is check-in at Hotel Indigo Playa Del Carmen by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Indigo Playa Del Carmen by IHG?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Hotel Indigo Playa Del Carmen by IHG located?

Located in Downtown Playa del Carmen, this luxury hotel is within a 5-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Playa del Carmen Maritime Terminal and Playacar Beach are also within 1 mi (2 km).

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Reviews

Hotel Indigo Playa Del Carmen by IHG Reviews

9.0

Wonderful

9.2

Cleanliness

8.4

Amenities

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 40 out of 65 reviews
Rating 8 - Good. 18 out of 65 reviews
Rating 6 - Okay. 4 out of 65 reviews
Rating 4 - Poor. 1 out of 65 reviews
Rating 2 - Terrible. 2 out of 65 reviews

Reviews

Verified

10/10 Excellent

Alicia

Liked: Cleanliness, property conditions & facilities
Real clean, great staff. Location close to Main Street with restaurants and shopping
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and well located. Areas of improvement could be 1) better tv channels, no us channels, very little in English -add Fox News. 2) bathroom has no door, more privacy exiting shower, 3) ice machines and laundry 4) beds are shorter than us standard 5) adding microwave would be nice
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Michelange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a brand new hotel, everything are in mind condition.. beautiful space beautiful decor and very simple and minimalistic .. hotel is in a great location 1 block from 5th ave and 1 block from the ocean and the famous mamitas beach club.. staff was excellent , breakfast was good with some good choices .. pool is on the roof and has amazing views .. this is a small hotel maybe 30 rooms but exactly what you need if you are visiting g playa del carmen..
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Vanisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very new and is going through its growing moments which we see as an opportunity. We have loved our stay - the beds are actual queen which we appreciate. Love the rooftop pool. The rooms are so spacious and big and modern. The people truly make this place wonderful. Can’t wait to see them do well and grow. We will certainly be back
View of the ocean
At Sunset
Pool
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Tania

Disliked: Staff & service
Obstructed view. No blow dryer, no iron. Room was clean
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Zachary

Liked: Cleanliness, property conditions & facilities
Great location, literally 1 block from 5th Ave and 2ish blocks to the beach.. Staff was awesome and free parking for those who have a car!
Stayed 6 nights in Feb 2026
Verified

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great, rooms are a good size, location is perfect.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Nayeli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ocean view and great location
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Lynne

Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean and modern, helpful staff.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Julian

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and very aesthetic. Staff was very nice. Located close to Quinta Avenida and beach. Lots of food, pharmacies and convenience stores nearby.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful reception
Stayed 4 nights in Mar 2026
Verified

2/10 Terrible

Kayla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no ocean besides a wall visible. The light fell from the ceiling. The staff had no idea wha was flying and was not helpful at all.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Sunghee

Liked: Cleanliness, amenities, property conditions & facilities
The room was spootless, well decorated. We were worried because of the noise we have asked for a quiet room and it was very quiet. Well located as well. The breakfast included was a la cart, not too many options but really good and yummy. The avocado toast and pancakes were some of the best I had. But sometimes when the restaurant is full they take a lot of time to serve... whem they are full, they should make the essential things as a buffet (like coffe, juice, souces, etc) The parking is a bit small but the staff at the parking is very polite and can acommodate you well
Stayed 4 nights in Feb 2026
Verified

6/10 Okay

Ina

Liked: Cleanliness
If uninterrupted sleep isn’t a priority for you, this might be the place. On our first night, we had to change rooms due to extreme noise. The replacement room was only a little bit quieter and still not very possible to sleep in, as our original room was right in the middle of the most intense party scene I’ve ever encountered. After moving, we discovered the shower wouldn’t drain, causing the entire room, including the carpet, to flood. Needless to say, rest was impossible. I had to travel back downstairs to get multiple towels to wipe up the floors. The second night was again filled with noise from the 5th Avenue nightlife, though sheer exhaustion allowed us to sleep through it somehow. Ultimately, the convenience of the location does not outweigh the constant noise. What was meant to be a relaxing stay turned into a complete disappointment. The staff were kind, accommodating, and genuinely tried to help, but these are larger issues that need to be addressed at a corporate level. This stay was extremely disappointing, especially compared to other Indigo locations I’ve enjoyed. On a positive note, the café on the property was excellent - the food was outstanding and the staff there were wonderful. The bed and pillows were also very comfortable; unfortunately, we rarely had the opportunity to enjoy them without disruption.
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

hongoro

Liked: Cleanliness, staff & service
The hotel did not appear ready to be open to the public. Upon arrival on our first day, there was a strong acidic, chemical-like odor throughout the hallway. This smell created an unpleasant environment and raised concerns regarding air quality and guest safety. We also experienced repeated and ongoing problems with our room keys. Both keys were frequently deactivated, requiring us to visit the reception desk multiple times to have them reactivated. This was extremely inconvenient and disruptive, especially during urgent situations when my husband needed immediate access to the room. In addition, the hotel was falsely advertised as having a jacuzzi/hot tub. While the area clearly had visible jets, the jacuzzi was not functioning at all. When we asked staff about this, we were told that there was no hot tub available, which directly contradicted the advertised amenities and was very misleading. Other issues further reflected the hotel’s lack of readiness: construction workers were still on-site during our stay, there were no trash bins in our room until we requested one, and in one of the two rooms I booked, a ceiling LED light fell down. Although this was reported to the front desk, it was never repaired during our four-night stay. I would like to acknowledge that the staff were generally friendly and polite, especially a young man working as one of the baristas, whose kindness stood out despite these circumstances.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

RENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Hotel cerca del Ambiente de la Quinta Avenida. Lástima por los Grandes Hoteles y el Sargazo que no dejan disfrutar el mar
Stayed 8 nights in Mar 2026
Verified

4/10 Poor

YONNEL

Liked: Cleanliness
À notre arrivée, aucune information sur l’hôtel, on a pas reçu le code de la wi-fi, nous avons été dormir à 22h30 après 20 heures de Voyage nous n’avons pas réussi à dormir tellement que le bruit était horrible. Notre chambre était face a un bar festif. même avec des boules Quies en gel, on entendait très fort.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

mathieu

Liked: Cleanliness, amenities, property conditions & facilities
Super bien localisé près de tout
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Jonathan

Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Pedro

Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Natalia

Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Orly

Stayed 1 night in Feb 2026
Verified

8/10 Good

Maureen

Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Sherrell

Stayed 1 night in Feb 2026
Verified

8/10 Good

Regina

Stayed 7 nights in Feb 2026