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Hotel Cielo

3.5 star property
Sandy fun near Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal

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Photo gallery for Hotel Cielo

Family Room, Balcony | 1 bedroom, in-room safe, individually decorated, individually furnished
View from property
Pet-friendly
Archery
Terrace/patio

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Room service
  • Housekeeping
  • Spa
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Double Room (Double Interior Room)

Double Room (Double Interior Room) | 1 bedroom, in-room safe, individually decorated, individually furnished

Double Room (Double Interior Room)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Separate bedroom
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | 1 bedroom, in-room safe, individually decorated, individually furnished

Room, 1 King Bed, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Separate bedroom
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Family Room, Balcony

1 bedroom, in-room safe, individually decorated, individually furnished

Grand Family Room, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Separate bedroom
  • 37 sq m
  • City view
  • Sleeps 5
  • 1 Twin Bed, 1 King Bed and 1 Double Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, in-room safe, individually decorated, individually furnished

Room, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Separate bedroom
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Balcony

Family Room, Balcony | 1 bedroom, in-room safe, individually decorated, individually furnished

Family Room, Balcony

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Separate bedroom
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Triple Room

Triple Room | 1 bedroom, in-room safe, individually decorated, individually furnished

Triple Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Separate bedroom
Private bathroom
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Quadruple Room

Quadruple Room | 1 bedroom, in-room safe, individually decorated, individually furnished

Quadruple Room

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Separate bedroom
Private bathroom
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Playa del Carmen Maritime Terminal - 8 min walk - 0.5 miles
  • Playacar Beach - 8 min walk - 0.5 miles
  • Mamitas Beach - 13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Karen's Restaurant - ‬1 min walk
  • ‪La Vagabunda Centro - ‬1 min walk
  • ‪Hard Rock Cafe Playa del Carmen - ‬1 min walk
  • ‪The Roof Bar - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk

About this property

Hotel Cielo

Hotel near Quinta Avenida
Close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Hotel Cielo provides a rooftop terrace, a restaurant, and more. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.
Other perks include:
  • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and access to a nearby health club
  • A front-desk safe, beach towels, and luggage storage
  • Concierge services, beach umbrellas, and tour/ticket assistance
Room features
All guestrooms are individually furnished, and boast comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches like free WiFi and air conditioning.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch TVs with Netflix, streaming services, and digital channels
  • Ceiling fans, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 1 mile (MXN 250 per day)
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: MXN 200 to 400 for adults and MXN 150 to 300 for children
  • A restaurant

Restaurants on site

  • Carboncitos

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Paper towels
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 500 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200.00 to 400.00 for adults, and MXN 150.00 to 300.00 for children
  • Airport shuttle fee: MXN 2999.99 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 2999.99 (roundtrip), (up to 11 years old)
  • Nearby parking fee: MXN 250 per day (3281 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cielo Hotel
Cielo Playa del Carmen
Hotel Cielo
Hotel Cielo Playa del Carmen
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Hotel Cielo Hotel
Hotel Cielo Playa del Carmen
Hotel Cielo Hotel Playa del Carmen

Frequently asked questions

Is Hotel Cielo pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Cielo?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Hotel Cielo?

Check-out is at noon.

Does Hotel Cielo provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2999.99 per vehicle applies.

Where is Hotel Cielo located?

Offering direct access to the beach, this Downtown Playa del Carmen hotel is in the city center and within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 10 minutes.

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Hotel Cielo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 163 out of 318 reviews
Rating 8 - Good. 106 out of 318 reviews
Rating 6 - Okay. 35 out of 318 reviews
Rating 4 - Poor. 9 out of 318 reviews
Rating 2 - Terrible. 5 out of 318 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gladys

Liked: Amenities
Great locqtion great hotel convenience so close to 5 avenue
Stayed 1 night in Jul 2025

10/10 Excellent

karen

Liked: Cleanliness, staff & service
We only stayed a couple of nights but loved staying here. Very clean, friendly staff, close to 5th avenue and the beach, and the AC was awesome after a hot summer day outdoors. We will definitely be back - special shoutout to Beto the manager - he went above and beyond for us.
Stayed 2 nights in Jul 2025

6/10 Okay

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good stay. Unfortunately, being right off 5th Ave, it is pretty noisy and the old style windows and curtains do not block out any light.
Stayed 1 night in Jul 2025

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
It is great one block to the beach! It is safe! Close to stores and restaurants!
Stayed 7 nights in May 2025

8/10 Good

Lorena

Liked: Cleanliness, amenities, property conditions & facilities
The restaurant across the way was way too loud.
Stayed 2 nights in Jun 2025

8/10 Good

SANDRA

Liked: Cleanliness, amenities
Liked the property overall had all the needed amenities just wished it had a mini fridge
Stayed 5 nights in Jul 2025

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome & location was great! Will come back!
Stayed 1 night in Mar 2025

10/10 Excellent

carmela

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked this Hotel
Stayed 2 nights in Feb 2025

10/10 Excellent

Camila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff!
Stayed 6 nights in Mar 2025

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely and so friendly. Really beautiful traditional interior and super convenient location for the beach. LOVED it
Stayed 2 nights in Mar 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem. Beautiful beach practically at your doorstep. Hotel staff was very pleasant and helpful
Stayed 2 nights in Feb 2025

10/10 Excellent

Faramarz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a good neighborhood with easy access to the beach
Stayed 4 nights in Dec 2024

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice. Room was clean. Close to everything. Lots of taxi nearby. Very lively area so be prepared to hear music, trucks and partying all hours of the night. Very close to beach and ferry.
Stayed 6 nights in Mar 2025

10/10 Excellent

Mitzi

Liked: Amenities
Great service from staff. Hotel is in the mix of it all. And great restaurant connected.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay and will be back in the near future!
Stayed 4 nights in Mar 2024

10/10 Excellent

zev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

The room looks the same like on the picture, with very local vibe. The stuff was very friendly and welcome. There is restaurant downstairs with lot of options which is very convenient. Stuff is also very friendly. The view from balcony was nice as well. Btw, for Shabbat keeping people there is a key to the room.
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Feb 2025

This little hotel is close to everything. It has comfy beds. The staff is great. El berta (Alberto) was particularly helpful & amazing, he took care that I had everything I needed. He even set up a tour for us. If you are looking for a small boutique place to stay in PDC. This is it.
Stayed 10 nights in Feb 2025

10/10 Excellent

immer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how its close to the town and bars and restaurants.
Stayed 1 night in Sep 2022

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Like staying in a beautiful Mexican castle. Great location, great staff, very happy with this hotel.
Stayed 7 nights in Jan 2023

10/10 Excellent

RAQUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the place, the location is incredible, the staff is very friendly too. Highly recommended.

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and charming hotel. It's a little loud in the evening but if you want to be in the middle of everything you get what you ask for.
Stayed 5 nights in Dec 2023

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small super clean hotel, cozy, right on 5th ave but without the noise. Great customer service, the restaurant serves first level food. Great steak
Stayed 5 nights in Dec 2023

10/10 Excellent

quentin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, always ready to help.
Stayed 3 nights in Feb 2023

2/10 Terrible

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apparently on the Sunday night I stayed the local club 2 blocks away was operating until 4 a.m. I had to get up at 6 a.m. for an excursion so this was exhausting. Cute boutique hotel. Loved all the hallways. But the noise was beyond contempt. Never again!
Stayed 1 night in Jul 2024

10/10 Excellent

Arleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful lil boutique hotel near everything and beach which was important for us. 5 min walk to ferry.
Stayed 6 nights in Jul 2022