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SUN CARIBBEAN PLAYA DEL CARMEN

Property class: 2.5

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Photo gallery for SUN CARIBBEAN PLAYA DEL CARMEN

A thatched-roof building with a stone pathway leading to a pool area, surrounded by lush greenery and palm trees. - SUN CARIBBEAN PLAYA DEL CARMEN (Playa del Carmen)
A building entrance with a 'Dive Center' sign, potted plants, and a gated door. - SUN CARIBBEAN PLAYA DEL CARMEN (Playa del Carmen)
A pool area surrounded by lush greenery and palm trees, with a clear blue pool and a pathway leading to a seating area. - SUN CARIBBEAN PLAYA DEL CARMEN (Playa del Carmen)
A courtyard with a stone pathway, a fountain, and lush tropical plants. - SUN CARIBBEAN PLAYA DEL CARMEN (Playa del Carmen)
A bedroom with a bed, a wooden door, a clock, and a window with curtains. - SUN CARIBBEAN PLAYA DEL CARMEN (Playa del Carmen)
Located close to Playa del Carmen Main Beach and Mamitas Beach, SUN CARIBBEAN PLAYA DEL CARMEN provides a terrace, a coffee shop/cafe, and a garden. Stay connected with free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Housekeeping

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Sun Caribbean Suite

A dining table set with red and black bowls, wine glasses, and a decorative centerpiece.

Sun Caribbean Suite

  • Garden view
  • 57 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Caribbean Double Room with Private Bathroom

A twin room with two beds, a wooden nightstand, and a window with a dark blue blind.

Caribbean Double Room with Private Bathroom

  • 16 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Caribbean Standard with Shared Bathroom

A hotel room with a bed, a wooden door, a wooden wardrobe, and a clock on the wall.

Caribbean Standard with Shared Bathroom

  • 8 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Merida Studio

A bathroom with a sink, toilet, shower, and a mirror with a wooden frame.

Merida Studio

  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Coba Family Room

A hotel room with a bed, a chair, a dresser, and a sliding glass door leading to a balcony.

Coba Family Room

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Located in Gonzalo Guerrero, a neighborhood in Playa del Carmen, SUN CARIBBEAN PLAYA DEL CARMEN is in the entertainment district and near the beach. The area's natural beauty can be seen at Mamitas Beach and Playa del Carmen Main Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Playa del Carmen Maritime Terminal and Playacar Golf Club are two other places to visit that come recommended. Discover the area's water adventures with jet skiing and kayaking nearby, or enjoy the great outdoors with ecotours and hiking/biking trails. Visit our Playa del Carmen travel guide
Map
Calle 20 MZ 52 L4 entre 5a y 10 Ave, Col Centro, Playa del Carmen, QROO, 77710

What's nearby

  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    2 min walk - 0.1 miles
  • A multi-level shopping mall with palm trees, hanging decorations, and various stores.
    Quinta Alegría Shopping Mall
    2 min walk - 0.1 miles
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    6 min walk - 0.4 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    8 min walk - 0.5 miles
  • Central Square
    8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN)
    45 min drive

Restaurants

  • Bloody Mary Food Drinks & Rock
    1 min walk
  • Ah Cacao Chocolate Café
    2 min walk
  • Señor Frogs
    1 min walk
  • McCarthy's Irish Pub
    1 min walk
  • Los Aguachiles
    2 min walk

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  • Air conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)

Food and drink

  • A coffee shop/cafe

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • ATM
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Tile flooring in room
  • Well-lit path to entrance

More

  • 3 buildings
  • 3 floors
  • Built in 1999
  • Smoking not allowed
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-cm flat-screen TV with premium cable channels
  • Netflix
  • Streaming services

More

  • Air conditioning
  • Ceiling fan
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Guests under 10 years old are not allowed in the swimming pool, and guests under 10 years old are only allowed in the swimming pool with adult supervision

Frequently asked questions

Does SUN CARIBBEAN PLAYA DEL CARMEN have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM.

Is SUN CARIBBEAN PLAYA DEL CARMEN pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at SUN CARIBBEAN PLAYA DEL CARMEN?

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM. After-hours check-in is not available.

What time is check-out at SUN CARIBBEAN PLAYA DEL CARMEN?

Check-out is at noon.

Where is SUN CARIBBEAN PLAYA DEL CARMEN located?

Located in Gonzalo Guerrero, this hotel is within a 10-minute walk of Mamitas Beach and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

SUN CARIBBEAN PLAYA DEL CARMEN Reviews

7.6

Good

7.8

Cleanliness

8.6

Location

8.0

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 137 out of 374 reviews
Rating 8 - Good. 112 out of 374 reviews
Rating 6 - Okay. 50 out of 374 reviews
Rating 4 - Poor. 43 out of 374 reviews
Rating 2 - Terrible. 32 out of 374 reviews

Reviews

Verified review

6/10 Okay

Liked: Staff & service
Property is very pretty but rooms needs a lot of work and no daily service. But will say great location.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice. Beautiful garden pool to hang out
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
So the price great and I guess you get what you pay for. The hotel was so dang cute. The staff was nice and everything. However, the electricity went out 2 times while we were there and the water pressure was really low. But I felt safe and it was overall a good stay. I would stay again if I wanted something cheap.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Great location
Stayed 5 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and friendly staff
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was as advertised. No issues. Staff are lovely and accommodating. Location can't be beat!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Service was great and friendly
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
All the Staff were very friendly and quick to help when I needed it - nothing major just needed a refresh of the bathroom
Stayed 13 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful. Rooms were modest, bed was comfortable. If you are ok with some noise, the balcony rooms on the ouside are yours, for a more quiet stay, have a room facing the courtyard. Recommendations from the staff for food were incredible. Area was very central, all amenities including the beach was a 5min walk away. Can't wait to return to Bosque Caribe.
Stayed 12 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top choice

Great location. Close to everything including bus terminal, supermarkets, beach, fantastic restaurant...Staff helpful and friendly. Taxis 20m away. And price more than reasonable.
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the area, very close to shops and restaurants. Felt safe at all times. My husband enjoyed the hammocks and sitting our on the balcony :). Make sure you read correctly as I did not and originally got a shared bathroom room then had to upgrade my room.
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Very comfortable and safe place. Decided to add 3 more nights to my trip here. Music around is loud but I don’t mind it. Just make sure you READ they offer SHARED bathrooms and I upgraded to private bathroom.
Stayed 2 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little quaint hotel, great location in middle of strip. Only detractor was the booming bass music coming from Senor Frogs bar, from 6 or 7 to 2am. Impossible to sleep.
Stayed 12 nights in Dec 2023
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location but the important amenities are gone. I was a client for 6 years but this is my last year. Free breakfast is history, free parking is history and to top things off our sheets were sprinkled with human hair in several places.
Stayed 1 night in Nov 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a quaint place to stay. The personnel is friendly and the location is perfect for accessing the beaches, restaurants, and shopping centers. The only negative was the bed. It was not comfortable. I spent so little time in my room that it was not a big deal. The hotel is by 5th Ave., so it is not quiet, you can hear the music, etc. sort of like staying downtown New Orleans.... I would recommend Bosque Caribe.
Stayed 5 nights in Dec 2024
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
The staff is great !! The installations are really bad. We had to upgrade our room and even the upgrade was horrible. Towels were worn out, the sink really dirty. They didn’t have a single glass in the room the bed was a little bit smaller than a doble size bed even though they presented as a queen. We knew that it was to be going loud at night and it was but there was also a construction going on next to the building and the noise started around 8 am.
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
First off, we do like to take vacations that are "luxurious" but we also take a lot of low budget trips to go away more often and see new places. This review is a budget review 2 things matter most to us 1 cleanliness and 2 a pool We are content with a basic room as long as we have beds and a bathroom and they are clean (a TV is nice but we have devices to watch content on) Cleanliness rating 10 Room rating 9 Room amenities I, AC, TV (Some rooms share a bathroom) Hotel/condo/VRBO rating 9 Amenities, pool Pool rating 10. Good sun and shade as sun moves, warm pool Staff rating 10 Restaurant rating/options, n/a Location to things, walkable to almost anything If you're looking for budget, I would recommend This review does not take restaurant food in the consideration There are plenty of options nearby in driving walking distance
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for the price.
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that this place is close the the Main Street and the beach.
Stayed 5 nights in Nov 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 4 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the area is perfect for someone that is going out late because if you trying to sleep early the loud music ends at 2-3am
Stayed 4 nights in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Functional
Stayed 3 nights in Feb 2026
Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Uncomfortable bed, surrounded by three bars with loud live music until 2am
Stayed 4 nights in Feb 2026