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Hotel Santa Croce

Property class: 3

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Photo gallery for Hotel Santa Croce

Penthouse with Private Balcony and Pool | Terrace/patio - Hotel Santa Croce (Playa del Carmen)
Bar (on property) - Hotel Santa Croce (Playa del Carmen)
Reception - Hotel Santa Croce (Playa del Carmen)
Deluxe Double Room, 1 Queen Bed | Desk, WiFi (free) - Hotel Santa Croce (Playa del Carmen)
Deluxe Double Room, 1 Queen Bed | Desk, WiFi (free) - Hotel Santa Croce (Playa del Carmen)
A short walk from Quinta Avenida and Playa del Carmen Main Beach, Hotel Santa Croce provides a terrace, a coffee shop/cafe, and a bar. The on-site Italian cuisine restaurant, santa croce, offers breakfast, lunch, dinner, light fare, and kids' meals. Guests can connect to free in-room WiFi.

Reviews

6.8 out of 10

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Bar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double Room

Double Room | Desk, WiFi (free)

Double Room

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Room

Room | Desk, WiFi (free)

Room

  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Family Room

Family Room | Desk, WiFi (free)

Family Room

  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

View all photos for Penthouse with Private Balcony and Pool

Penthouse with Private Balcony and Pool | Desk, WiFi (free)

Penthouse with Private Balcony and Pool

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 8
  • 3 Double Beds OR 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed | Desk, WiFi (free)

Deluxe Double Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, Hotel Santa Croce is in the entertainment district and near the beach. Playa del Carmen Maritime Terminal and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xcaret Eco Theme Park and Xaman Ha Aviary are also worth visiting. Visit our Playa del Carmen travel guide
Map
10 av. N, entre calle 14 N y 14, Playa del Carmen, QROO, 77710

What's nearby

  • A public square with a central sculpture of a figure with outstretched wings, surrounded by other statues.
    Quinta Avenida
    2 min walk - 0.1 miles
  • A multi-level shopping mall with palm trees, hanging decorations, and various stores.
    Quinta Alegría Shopping Mall
    2 min walk - 0.1 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    5 min walk - 0.3 miles
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    6 min walk - 0.4 miles
  • Central Square
    5 min walk - 0.3 miles

Getting around

  • Cancun Intl. Airport (CUN)
    50 min drive

Restaurants

  • Ah Cacao Chocolate Café
    4 min walk
  • Starbucks
    2 min walk
  • Aldea Corazón
    2 min walk
  • Aldo's
    2 min walk
  • Ilios restaurant
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily full breakfast available 8:00 AM to 11:30 AM for a fee: MXN 110 for adults and MXN 110 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • santa croce

Things to do

  • Pool

Family friendly

  • In-room full-sized refrigerator/freezer

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Full-sized refrigerator/freezer
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 110 for adults and MXN 110 for children
  • Airport shuttle fee: MXN 1200 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property does not have elevators

Frequently asked questions

Is Hotel Santa Croce pet-friendly?

Yes, Hotel Santa Croce allows pets (limit 2 total). Some restrictions may apply, so please contact the property for more details.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel Santa Croce?

Check-in start time: 2 PM; Check-in end time: 10:30 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Santa Croce?

Check-out is at 11 AM.

Does Hotel Santa Croce provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1200 per vehicle applies.

Where is Hotel Santa Croce located?

Located in Downtown Playa del Carmen, this hotel is steps from Quinta Alegría Shopping Mall and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Santa Croce Reviews

6.8

7.4

Cleanliness

8.2

Location

7.6

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 21 out of 113 reviews
Rating 8 - Good. 39 out of 113 reviews
Rating 6 - Okay. 23 out of 113 reviews
Rating 4 - Poor. 16 out of 113 reviews
Rating 2 - Terrible. 14 out of 113 reviews

Reviews

Verified review

2/10 Terrible

Alejandro

Disliked: Staff & service
Pésimo servicio, me negaron mi reservación porque la persona que entregaba las llaves no estaba en el hotel, y fue muy grosero su trato
Stayed 1 night in Aug 2020
Verified review

4/10 Poor

Mia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kunde inte betala med kort då kortläsaren var trasig. Vilket betyder att nätterna inte registreras Eftersom stranden var helt stängd pga pandemin,så tänkte vi att det finns
Stayed 5 nights in Jul 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar bonito y bien ubicado para el precio. Deben mejorar el check in
Stayed 1 night in Jun 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien, queda muy cerca de todo, buena ubicación .
Stayed 3 nights in Feb 2020
Verified review

8/10 Good

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto lo cercano a donde se aborda el ferri y que hay comercios cerca del lugar. No me gusto que el baño de la regadera no tuviera puerta oh cortina.
Stayed 2 nights in Nov 2019
Verified review

2/10 Terrible

Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fatal

El precio cobrado casi fue el doble que el anunciado, muy caro para su nivel de servicio y no había gente para recibir de 11 de la noche a 6 de la mañana, un engaño
Stayed 1 night in Oct 2019
Verified review

10/10 Excellent

Alex

Liked: Cleanliness, property conditions & facilities, room comfort
Great location. Nothing fancy but great place to sleep. Very clean and ac works great. Staff is excellent. Everything is within walking distance
Stayed 3 nights in Oct 2018
Verified review

6/10 Okay

Luis

Liked: Cleanliness, room comfort
Disliked: Staff & service

Buen lugar para hospedarse

Cerca de la 5a avenida, se me complicó un poco localizarlo porque no tiene mucha señalización, el lobby es muy modesto. La habitación en la que me quedé estaba muy cómoda y se podía descansar sin problema. Quisiera comentar que tuve problemas en la reservación porque me cobraron dos veces y la resolución tardó un poco, fuera de eso me agradó el hotel.
Stayed 4 nights in Sep 2018
Verified review

4/10 Poor

Mario humberto

No lo recomiendo

En general mal el hotel mala información en recepción, habitaciones con muy mal aspecto en general sabanas muy feas etc.
Stayed 1 night in Aug 2018
Verified review

10/10 Excellent

Gustavo

Liked: Staff & service, property conditions & facilities, room comfort

Buena Ubicación y Atención

No hicieron limpieza ni me dieron shampoo y crema que me dieron en Enero 2018
Stayed 2 nights in Jul 2018
Verified review

2/10 Terrible

omar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ni aunque costara 100 pesos la noche , regresaria

La regadera olía a orines , al bañarse el agua salía hasta el dormitorio , los colchones súper viejos y todo estaba muy sucio !!!
Stayed 1 night in Aug 2018
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

En muy buen lugar

Esta en un lugar muy céntrico, los cuartos muy cómodos y me gusto mucho el servicio del personal son muy amables
Stayed 2 nights in Aug 2018
Verified review

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel cerca de todo, la playa, bares, restaurantes, el staff es muy amable, un lugar excelente para dormir despues de estar todo el dia disfrutando
Stayed 6 nights in Jun 2018
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Accesible

Agusto muy recomendable y accesible
Stayed 1 night in Jun 2018
Verified review

8/10 Good

JESSE

Liked: Cleanliness, staff & service

Good location and price hotel

Stayed Tuesday through Saturday in the Suite 11 which has a jacuzzi on the terrace. On the 1st night my girlfriend and I enjoyed the jacuzzi and left an iPhone plugged outside. Well the next morning it was gone, removed from the charging plug and to make things even weirder, the main door to the suite was locked. FYI if you get suite 11, it has a shared or connecting door with room 10. Well on first day I told the front desk that the door wasn't locked, in other words the other guest could just open the door and walk in with ease or visa versa. The door was finally locked on the 3rd day. Also, the cameras don't work, found this out when I asked about the video of the suite 11 entrance after the cell phone disappeared. Now don't get me wrong the hotel is in a good location and price is great. It provides all the basic amenities. In suite 11 there's 3 beds but only 1 is soft and comfortable. FYI if you move the middle bed towards the TV then you'll feel the AC breeze hit you and stay cool at night. Beware there's parking around the corner at a 200 pesos per day charge. Breakfast at the downstairs restaurant is awesome. Or you can go to La Tortuga down the street. Fyi bring toiletries. Shopping and 5th Avenue is super close. Hope y'all give this place a try.
Stayed 2 nights in May 2018
Verified review

8/10 Good

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1er parada para mi estancia permanente!!

Es un hotel sencillo, lindo y agradable El personal se esmera mucho para que uno como huésped se sienta como en casa, felicitaciones a Sasha el gerente y a Eduardo un empleado que siempre está para atender la necesidades de los huéspedes en gral!!!
Stayed 3 nights in Apr 2018
Verified review

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

No funciona el aire acondicionado

Son las 2 am y no podemos dormir, el aire acondicionado no funciona, esto es una estafa, esta mas fresco afuera que dentro de la habitacion
Stayed 1 night in Apr 2018
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel cerca playa

No me respetaron el precio con el que reserve en linea.
Stayed 1 night in Apr 2018
Verified review

6/10 Okay

ravi

Good and Quick

Good and Quick good for a night nothing much ... ...........................................................................
Stayed 1 night in Apr 2018
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Concerned about privacy

Not worth what you are paying for. They are not very honest people. False advertisement when it comes to breakfast Beds are horrible not family friendly hotel. Needs some up dating.
Verified review

6/10 Okay

pepiña

Liked: Cleanliness, staff & service
Disliked: Room comfort

Hotel

El colchón es malísimo. Se te clavan los muelles en la espalda. Y permiten mucho ruido a cualquier hora de la noche.
Stayed 1 night in Mar 2018
Verified review

2/10 Terrible

F

Disliked: Staff & service, property conditions & facilities, room comfort

Es un fraude... NUNCA se hospeden ahí

Hotel muy viejo y ruidoso, personal arrogante, caro para lo que es un motelito. Es un fraude al decir que incluye desayuno y solo es un descuento para cobrarte. NUNCA vayan ahí, es una decepción en general.
Stayed 3 nights in Mar 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen lugar.

El hotel esta muy centrico. Muy buenas instalaciones y el personal es amigable. No tiene estacionamiento.
Stayed 1 night in Mar 2018
Verified review

4/10 Poor

Florian

Disliked: Cleanliness, property conditions & facilities, room comfort

Eigentlich nicht schlecht...

...aber dieser beißende Geruch aus dem Abfluss und die sporadisch auftretenden lauten Geräusche aus der Wand gehen einfach gar nicht.. Preis/Leistung wäre super, wenn dies behoben wird. Top Lage, bewachter Parkplatz, tolles Frühstück beim Italiener um die Ecke.
Stayed 2 nights in Mar 2018
Verified review

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

BUENA ESTANCIA

EL HOTEL, ATENCIONES Y SERVICIOS BUENOS LO UNICO ES QUE SE ENCUENTRA EN ZONA ALEJADA Y SOLA POR LA NOCHE