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Holiday Inn Express And Suites Playa Del Carmen by IHG

3.0 star property
Hotel with free breakfast, steps from Quinta Alegría Shopping Mall

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Photo gallery for Holiday Inn Express And Suites Playa Del Carmen by IHG

Exterior detail
Lobby sitting area
Premium bedding, down comforters, Tempur-Pedic beds, in-room safe
Exterior
Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Parking included

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Suite, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
  • 38 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Suite, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room, 1 King Bed, Accessible (Mobility)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles
  • Quinta Avenida - 3 min walk - 0.2 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Mamitas Beach - 8 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Bar Loco Playa del Carmen - ‬2 min walk
  • ‪Los Bisquets Bisquets Obregón - ‬2 min walk
  • ‪Suerte de Churro - ‬1 min walk

About this property

Holiday Inn Express And Suites Playa Del Carmen by IHG

Hotel near Quinta Alegría Shopping Mall
Located close to Mamitas Beach and Playa del Carmen Maritime Terminal, Holiday Inn Express And Suites Playa Del Carmen by IHG provides a free breakfast buffet, a rooftop terrace, and dry cleaning/laundry services. In addition to a business center, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • Multilingual staff, a computer station, and 2 meeting rooms
  • Coffee/tea in the lobby, secured bicycle storage, and tour/ticket assistance
  • Guest reviews speak highly of the helpful staff, first-rate property condition, and location
Room features
All 91 rooms include comforts such as premium bedding and pillow menus, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • Free infant beds and free extra beds
  • Hypo-allergenic bedding, Tempur-Pedic beds, and down comforters
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with satellite channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Bicycle storage
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8 AM to 10 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Playa Carmen Hotel Playa del Carmen
Holiday Inn Express Playa Carmen Hotel
Inn Express Carmen Hotel
Express Suites Carmen By Ihg
Holiday Inn Express Suites Playa Del Carmen
Holiday Inn Express Suites Playa Del Carmen by IHG
Holiday Inn Express Suites Playa Del Carmen an IHG Hotel
Holiday Inn Express And Suites Playa Del Carmen by IHG Hotel

Frequently asked questions

Does Holiday Inn Express And Suites Playa Del Carmen by IHG have a pool?

Yes, this property has an outdoor pool. Pool access is from 8 AM–10 PM.

Is Holiday Inn Express And Suites Playa Del Carmen by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Holiday Inn Express And Suites Playa Del Carmen by IHG?

Self parking is free at this property.

What time is check-in at Holiday Inn Express And Suites Playa Del Carmen by IHG?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Holiday Inn Express And Suites Playa Del Carmen by IHG?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Holiday Inn Express And Suites Playa Del Carmen by IHG located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Alegría Shopping Mall and Mamitas Beach. Playa del Carmen Maritime Terminal and Xcaret Eco Theme Park are also within 9 mi (15 km).

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Holiday Inn Express And Suites Playa Del Carmen by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 650 out of 1000 reviews
Rating 8 - Good. 246 out of 1000 reviews
Rating 6 - Okay. 66 out of 1000 reviews
Rating 4 - Poor. 20 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10

Lovely location and great staff
Stayed 5 nights in May 2025

10/10

Great hotel and excellent service
Stayed 1 night in May 2025

10/10

Very clean hotel and easy check in!

10/10

Cleaned daily, staff efficiency and kindness, great breakfast
Stayed 4 nights in Apr 2025

10/10

We enjoyed our time there
Stayed 5 nights in Mar 2025

10/10

Top place to be very friendly people and fast check in
Stayed 1 night in Mar 2025

10/10

Really great stay. Convenient location to main walking street.
Stayed 1 night in Feb 2025

10/10

Great hotel
Stayed 1 night in Jan 2025

10/10

Wonderful hotel and staff !
Stayed 4 nights in Jan 2025

10/10

Close to 5th Avenida.
Stayed 3 nights in Feb 2025

8/10

Front desk staffs very efficient upon check in & friendly . Enjoyed our stays.
Stayed 1 night in Jan 2025

10/10

The staff made this hotel top notch
Stayed 9 nights in Feb 2025

10/10

Nice clean hotel in the middle of playa del Carmen. Lots of things to see and do within walking distance. Staff was welcoming.
Stayed 3 nights in Feb 2025

10/10

Easy to get to 5th Ave and our favorite restaurant El Fogon. Very clean.
Stayed 1 night in Apr 2025

10/10

Awesome
Stayed 1 night in Apr 2025

10/10

spacious and very clean/modern room, rooftop pool was a very nice touch, friendly staff, breakfast that was included was very good for complimentary. Location close to 5th, but not so close that you get noise in your room.
Stayed 2 nights in Feb 2025

10/10

Great place to stay at!!!
Stayed 7 nights in Aug 2024

8/10

The breakfast was really nice and all the staff was very friendly and helpful.
Stayed 5 nights in Oct 2024

10/10

Very attentive and friendly
Stayed 2 nights in Mar 2025

10/10

The staff here are amazing, all so friendly and made my birthday special by decorating my room and bringing me a cake. Thanks to Flor on reception, but all the staff deserve praise especially housekeeping. The room is great. The breakfast is great. The location is great, 2 mins from 5th Ave and 7/8 mins from the beach. I can't fault it! Though it is worth noting there is no bar. You are so close to several it doesn't affect anything.
Stayed 8 nights in Apr 2025

10/10

Great location!
Stayed 2 nights in Oct 2024

10/10

All the staff we encountered was friendly and helpful, and the location was convenient for everything. The breakfast was filling and tasty. I would recommend this hotel to others.
Stayed 2 nights in Dec 2024

10/10

Was Amazon, very good!
Stayed 7 nights in Feb 2025

10/10

Great location near Quinta Avenida, safe and close to popular attractions. Nice breakfast and great pool.
Stayed 5 nights in Nov 2024

10/10

Excelente
Stayed 4 nights in Feb 2025