Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720
What's nearby
Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles
Quinta Avenida - 3 min walk - 0.2 miles
Playa del Carmen Main Beach - 6 min walk - 0.4 miles
Mamitas Beach - 8 min walk - 0.5 miles
Playa del Carmen Maritime Terminal - 19 min walk - 1.0 mile
Getting around
Cancun Intl. Airport (CUN) - 49 min drive
Restaurants
Starbucks - 2 min walk
Ah Cacao Chocolate Café - 2 min walk
Bar Loco Playa del Carmen - 2 min walk
Los Bisquets Bisquets Obregón - 2 min walk
Suerte de Churro - 1 min walk
About this property
Holiday Inn Express And Suites Playa Del Carmen by IHG
Hotel near Quinta Alegría Shopping Mall
Located close to Mamitas Beach and Playa del Carmen Maritime Terminal, Holiday Inn Express And Suites Playa Del Carmen by IHG provides a free breakfast buffet, a rooftop terrace, and dry cleaning/laundry services. In addition to a business center, guests can connect to free in-room WiFi.
Additional perks include:
An outdoor pool with sun loungers and pool umbrellas
Free self parking
A computer station, a 24-hour front desk, and luggage storage
An elevator, a banquet hall, and smoke-free premises
Guest reviews speak highly of the helpful staff, first-rate property condition, and location
Room features
All 91 rooms include comforts such as premium bedding and pillow menus, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Extra conveniences in all rooms include:
Free infant beds and free extra beds
Hypo-allergenic bedding, Tempur-Pedic beds, and down comforters
Bathrooms with showers and free toiletries
32-inch flat-screen TVs with satellite channels
Refrigerators, microwaves, and coffee/tea makers
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Height restrictions apply for onsite parking
Free self parking on site
Limited onsite parking
Wheelchair-accessible parking available
Food and drink
Free buffet breakfast available daily 7:00 AM to 10:00 AM
Coffee and tea in common areas
Things to do
Bicycle storage
Outdoor pool
TV in common areas
Family friendly
Free rollaway/extra bed
In-room crib
In-room microwave
In-room refrigerator
Laundry facilities
Outdoor pool
Soundproofed rooms
Conveniences
24-hour front desk
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Business services
2 meeting rooms
Business center
Computer station
Outdoors
Outdoor furniture
Pool loungers
Pool umbrellas
Rooftop terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
We should mention
Pool access available from 8 AM to 10 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Holiday Inn Express Playa Carmen Hotel Playa del Carmen
Holiday Inn Express Playa Carmen Hotel
Inn Express Carmen Hotel
Express Suites Carmen By Ihg
Holiday Inn Express Suites Playa Del Carmen
Holiday Inn Express Suites Playa Del Carmen by IHG
Holiday Inn Express Suites Playa Del Carmen an IHG Hotel
Holiday Inn Express And Suites Playa Del Carmen by IHG Hotel
Frequently asked questions
Does Holiday Inn Express And Suites Playa Del Carmen by IHG have a pool?
Yes, this property has an outdoor pool. Pool access is from 8 AM–10 PM.
Is Holiday Inn Express And Suites Playa Del Carmen by IHG pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Holiday Inn Express And Suites Playa Del Carmen by IHG?
Self parking is free at this property.
What time is check-in at Holiday Inn Express And Suites Playa Del Carmen by IHG?
Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).
What time is check-out at Holiday Inn Express And Suites Playa Del Carmen by IHG?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Where is Holiday Inn Express And Suites Playa Del Carmen by IHG located?
Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Alegría Shopping Mall and Mamitas Beach. Playa del Carmen Maritime Terminal and Xcaret Eco Theme Park are also within 9 mi (15 km).
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Holiday Inn Express And Suites Playa Del Carmen by IHG Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 657 out of 1002 reviews
10 - Excellent
657
Rating 8 - Good. 242 out of 1002 reviews
8 - Good
242
Rating 6 - Okay. 66 out of 1002 reviews
6 - Okay
66
Rating 4 - Poor. 20 out of 1002 reviews
4 - Poor
20
Rating 2 - Terrible. 17 out of 1002 reviews
2 - Terrible
17
9.2/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10
Amazing Place to Visit
Alma
Stayed 3 nights in Jun 2025
10/10
Lovely location and great staff
Andrew H
Stayed 5 nights in May 2025
8/10
Good location.
Sarah
Stayed 3 nights in May 2025
10/10
Great hotel and excellent service
Jose
Stayed 1 night in May 2025
10/10
We have been coming back to this hotel for four straight years because the property is clean and all the personnel are very friendly and always willing to help
ELVIA
Stayed 4 nights in Jun 2025
10/10
Very clean hotel and easy check in!
Donna
10/10
Cleaned daily, staff efficiency and kindness, great breakfast
Javier
Stayed 4 nights in Apr 2025
10/10
We enjoyed our time there
CAROLYNN
Stayed 5 nights in Mar 2025
10/10
Excellent
Jose O. Martinez
Stayed 3 nights in Jun 2025
10/10
Top place to be very friendly people and fast check in
Jan
Stayed 1 night in Mar 2025
10/10
Really great stay. Convenient location to main walking street.
Ashley
Stayed 1 night in Feb 2025
10/10
Clean
Sergio
Stayed 2 nights in Jun 2025
10/10
Great hotel
Aline
Stayed 1 night in Jan 2025
10/10
Wonderful hotel and staff !
Aline
Stayed 4 nights in Jan 2025
8/10
Front desk staffs very efficient upon check in & friendly . Enjoyed our stays.
amy
Stayed 1 night in Jan 2025
10/10
Close to 5th Avenida.
Martin
Stayed 3 nights in Feb 2025
10/10
The staff made this hotel top notch
Jeffery Paul
Stayed 9 nights in Feb 2025
10/10
Nice clean hotel in the middle of playa del Carmen. Lots of things to see and do within walking distance. Staff was welcoming.
Carlos
Stayed 3 nights in Feb 2025
10/10
Great place to stay at!!!
Neolani Rocha
Stayed 7 nights in Aug 2024
10/10
Easy to get to 5th Ave and our favorite restaurant El Fogon. Very clean.
Donna
Stayed 1 night in Apr 2025
10/10
Awesome
Daniel Alejandro
Stayed 1 night in Apr 2025
8/10
The breakfast was really nice and all the staff was very friendly and helpful.
Werner
Stayed 5 nights in Oct 2024
10/10
spacious and very clean/modern room, rooftop pool was a very nice touch, friendly staff, breakfast that was included was very good for complimentary. Location close to 5th, but not so close that you get noise in your room.