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Aparthotel

Heaven Hotel

Property class: 3

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Photo gallery for Heaven Hotel

A poolside area with a wooden deck, lounge chairs, and a person standing by the pool. - Heaven Hotel (Playa del Carmen)
A neatly made bed with a teal bedspread, two pillows, and a white towel on the side. There is a painting on the wall above the bed, a nightstand with a lamp, and a window with sheer curtains. - Heaven Hotel (Playa del Carmen)
A modern hotel lobby with a grey sofa, striped armchairs, a white coffee table, and a reception desk. - Heaven Hotel (Playa del Carmen)
A reception area with three wicker sofas and a glass coffee table, a grey wall with abstract art, and a view of the lobby. - Heaven Hotel (Playa del Carmen)
A modern kitchen with a microwave, stove, and refrigerator. There is a dining area with a glass table and blue chairs. A ceiling fan is visible, and a TV is mounted on the wall. - Heaven Hotel (Playa del Carmen)
Heaven Hotel provides amenities like a terrace and laundry facilities. Guests can connect to free in-room WiFi.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Free WiFi

Embrace the magic of Mexico

AARP members, save 30% or more on select Mexican hotels. Book between November 10 and November 16, 2026. Travel by 30 December, 2027.

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Apartment, 2 Bedrooms

A modern kitchen with wooden cabinets, a stainless steel refrigerator, a microwave, a sink, and a countertop with a toaster and water bottles.

Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Family Apartment

A modern kitchen with wooden cabinets, a stainless steel refrigerator, a microwave, a sink, and a countertop with a toaster and water bottles.

Family Apartment

  • 2 bedrooms
  • Sleeps 3
  • 2 Queen Beds

About the neighborhood

Playa del Carmen is home to Heaven Hotel. The area's natural beauty can be seen at Playa del Carmen Main Beach and Tres Rios Ecopark, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Temazcal Natura and Xaman Ha Aviary are also worth visiting. Visit our Playa del Carmen travel guide
Map
Av. Xcalacoco Manzana 022 Lote 55-1, Predio Los Matorrales, Playa del Carmen, QROO, 77710

What's nearby

  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    13 min drive - 5.1 miles
  • A beach with palm trees, a thatched-roof hut, and a marina with boats.
    Maroma Beach
    18 min drive - 9.0 miles
  • A person in a pink swimsuit swimming in a clear turquoise pool surrounded by lush green moss-covered walls.
    Xcaret Eco Theme Park
    24 min drive - 11.0 miles
  • Gran Coyote Golf
    4 min drive - 1.3 miles
  • Playa Xcalacoco
    4 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN)
    45 min drive

Restaurants

  • Amaranto
    4 min drive
  • Alberca - Pool
    4 min drive
  • Buffet Riviera
    20 min walk
  • La Toscana
    4 min drive
  • Rodeo Grill
    4 min drive

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Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Family friendly

  • Children's pool

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Toaster

Dining

  • Wet bar

Bedrooms

  • 2 bedrooms
  • Bed sheets provided

Bathroom

  • 2 private bathrooms
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Communal living room
  • Separate dining area
  • Window screens

Entertainment

  • 40-inch smart TV with digital channels

Outdoor areas

  • Balcony
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Safe
  • Safe at front desk

Things to do

  • Children's pool

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Mosquito nets

General

  • 20 units

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Property Registration Number 117096

We should mention

Pool access available from 8:00 AM to 8:00 PM

Frequently asked questions

Does Heaven Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–8:00 PM.

Is Heaven Hotel pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Heaven Hotel?

Check-in start time: 3:00 PM; Check-in end time: noon. After-hours check-in is not available.

What time is check-out at Heaven Hotel?

Check-out is at noon.

Where is Heaven Hotel located?

Situated in Playa del Carmen, this aparthotel is within 1 mi (2 km) of Playa Xcalacoco, Gran Coyote Golf, and Chun-Zumbul (diving site). El Camaleón Mayakoba Golf Course and 28 de Julio Square are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Heaven Hotel Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Amenities

9.8

Property conditions & facilities
Rating 10 - Excellent. 123 out of 151 reviews
Rating 8 - Good. 22 out of 151 reviews
Rating 6 - Okay. 4 out of 151 reviews
Rating 4 - Poor. 1 out of 151 reviews
Rating 2 - Terrible. 1 out of 151 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Staff was very friendly and rooms were clean and spacious. Location was great for us.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice place to stay with family. Nearby restaurants and beaches
Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed at the hotel for three nights with my family of five, service was awesome and also the rooms were clean. Loved the place and we will choose this hotel for all our stays whenever we visit Cancun
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was attractive, clean, comfortable, the reception was always staffed, we made in room and also walked to coffee and a yummy taco restaurant. We would visit again if we get the chance!
Stayed 5 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
Good place safety and friendly
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Had a great stay, the staff were helpful and kind and the place was clean and quiet. Great place for families, and those looking for a quiet place to stay away from the loud busy downtown playa del Carmen. There is a beach not far down the road too, and the pool is nice.
Stayed 6 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Our stay was great—staff was friendly and helpful, the property was quiet and well-maintained and our apartment was spacious. We’d definitely come back again!
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
My stay here was great! Plenty of places to eat within walking distance, and Xcalacoco beach is only about a 20 minute walk. Very quiet and clean.
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Love to stay there again

It was a wonderful place to stay. We feel safe and the staff were very nice. It was quite and next two big resorts. We stayed there five days and use the kitchen to cook our food.
Stayed 5 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
A gem of a hotel with friendly staff. Only downside was you needed a car as it was quite a ways from Playa.
Stayed 21 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
There's restaurants, organic food store, lots of places to walk to and most the staff here are wonderful, polite and apartment is large, recommended by me
Stayed 26 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Heaven Hotel was perfect for a night’s stay before the airport. It was clean, comfortable, BIG, had a pool, and could park right below the room. It also felt very safe and was in a quiet area.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Very good value

Rooms were very clean and modern and hotel is in a quiet, yet convenient location with a convenience store and a few restaurants across the street.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location near Mayakoba Golf. Huge, wrll appointed 2 Br 2ba apt for around 70 usd per night. Nice pool, lounge areas. No restaurant but many options close by. Also, just 5 min drive to beach.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Nice place to stay

Great hotel, staff is friendly. Good location. Quiet. Hotel is new and clean. Highly recommend it
Stayed 4 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Love it very comfortable for the kids
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
When we arrived at the front desk the young lady was very friendly and has good customer services. The rooms are very nice and walkable to restaurants and 7 eleven cross the street.
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Best place to stay when you want to go in tours. Awesome, clean and practical.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
This hotel is best for families 5 mnts drive to one of best beaches also grocery stores It’s 13 mnts from playa del Carmen employees very very kind kitchen good for breakfast and nice beds . I like the location it’s in the medle of all ateactions and cities to visit 30 to 45 mnts to. All Tulum cancun and all small cities . The best was the whasher/dryer on the apartment . I ll go back again next time
Stayed 11 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Very close to a store and restaurants. If you need a ni to crash with your family or just yourself ?mthis is the perfect place. If you want to stay longer not a problem. This location is perfect to a beach.
Stayed 1 night in Dec 2023
Verified review

8/10 Good

The property is 15 minutes from 5ta Avenida and far from all the activities. Not within walking distant to all the shops and restaurants. Staff was friendly and accommodating. Rooms were clean, however, the sheets were stained. Comfortable overall. 7/11 conveniently located around the corner.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
This property is newer, very clean, great staff, beautiful pool, spacious parking, and the rooms are big, tons of natural light, blackout curtains, plenty of closet space, 2B/2B, big kitchen, tvs in every room, gorgeous living room, and washer/dryer! You can’t beat the price for this value. Also all the amenities you need on the same block (pharmacy, medical, food, convenience store, barber, swimwear, and more. Would highly recommend!
Stayed 13 nights in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean and quiet. Loved having a kitchen and washer/dryer. Elevator wasn’t working and it was a bit difficult with a child and stroller. You need a car as this location is far from the center of town. Only walked to 7 eleven, taco restaurant and pizzeria across the street. Caribe shuttle express came through and was our go to for transportation.
Stayed 6 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, communication
The property was in an easy location to find safe parking was right at kerbside and very safe. The only challenge we had was the Front Desk staff did not speak English, and the only other complaint we may have would be the beds are extremely hard if you’re there for aThe property was in a easy location to find safe parking was right at kerbside and very safe. The only challenge we had was the Front Desk staff did not speak English, and the only other complaint we may have would be the beds are extremely hard if you’re there for a long stay, I think they need to upgrade their mattresses.
Stayed 10 nights in Jan 2025
Verified review

4/10 Poor

Liked: Amenities, communication
The property is nice and in a good location, but it needs better maintenance. The elevator is out of service and the hotel was not accessible. we were traveling with an elderly woman and being here was difficult for her. The sheets were ill fitted for the beds, they were too small.
Stayed 2 nights in Jun 2024