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Hacienda Real

Property class: 3.5

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Photo gallery for Hacienda Real

Outdoor pool - Hacienda Real (Playa del Carmen)
Beach - Hacienda Real (Playa del Carmen)
Exterior - Hacienda Real (Playa del Carmen)
Exterior - Hacienda Real (Playa del Carmen)
Room - Hacienda Real (Playa del Carmen)
A short walk from Quinta Avenida and Playa del Carmen Main Beach, Hacienda Real provides a coffee shop/cafe, car rentals on site, and a restaurant. Stay connected with free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

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Room options

Standard Room

  • Sleeps 4

View all photos for Deluxe Room, 2 Queen Beds

Room

Deluxe Room, 2 Queen Beds

  • Sleeps 4

About the neighborhood

Located in Gonzalo Guerrero, a neighborhood in Playa del Carmen, Hacienda Real is in the entertainment district and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Traveling with kids? Consider Xaman Ha Aviary, or check out an event or a game at Mario Villanueva Madrid. Kayaking and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and ecotours nearby. Visit our Playa del Carmen travel guide
Map
Avenida 10 con Calle 10, Colonia Centro, Playa del Carmen, QROO, 77710

What's nearby

  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    1 min walk - 0.0 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    3 min walk - 0.2 miles
  • A multi-level shopping mall with palm trees, hanging decorations, and various stores.
    Quinta Alegría Shopping Mall
    5 min walk - 0.3 miles
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    8 min walk - 0.5 miles
  • Central Square
    3 min walk - 0.2 miles

Getting around

  • Cancun Intl. Airport (CUN)
    50 min drive

Restaurants

  • Cervecería Chapultepec
    1 min walk
  • Mi Jardin Secreto
    1 min walk
  • La Chancla
    1 min walk
  • La Famiglia
    1 min walk
  • La Cochi-loka
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) at scheduled times
  • Limo/town car service

Food and drink

  • Breakfast available for a fee
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool
  • Personal motorized watercraft
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Pool umbrellas

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 2008
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Crib
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • 25-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards

We should mention

Parking height restrictions apply

Frequently asked questions

Does Hacienda Real have a pool?

Yes, this property has an outdoor pool.

What time is check-in at Hacienda Real?

Check-in begins at 3 PM.

What time is check-out at Hacienda Real?

Check-out is at noon.

Does Hacienda Real provide a shuttle to the airport?

Yes, there's an airport shuttle that runs at scheduled times.

Where is Hacienda Real located?

This family-friendly Playa del Carmen hotel is located in the entertainment district, just steps from 3D Museum of Wonders and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hacienda Real Reviews

8.2

Very Good

8.6

Cleanliness

9.0

Location

8.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 169 out of 446 reviews
Rating 8 - Good. 176 out of 446 reviews
Rating 6 - Okay. 64 out of 446 reviews
Rating 4 - Poor. 21 out of 446 reviews
Rating 2 - Terrible. 16 out of 446 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Bring earplugs

Great place, especially for the money. Huge room, friendly staff BUT noise at night is unbelievable. If you stay demand a room as far from street as possible. I don't think you can do that but try. Otherwise great, charming hotel.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Bring earplugs

Great place, especially for the money. Huge room, friendly staff BUT noise at night is unbelievable. If you stay demand a room as far from street as possible. I don't think you can do that but try. Otherwise great, charming hotel.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Stopover

Spent one night before travelling to Cozumel. Been here before, like the place, it's clean and friendly. The pool is great!
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Great Hotel and Location

We were shocked at how nice the Hotel was and clean. It really was a pleasure to stay at.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Ich würde wieder hinfahren!

Wir hatten ein wunderschönes Zimmer zum Innenhof mit zwei großen Doppelbetten - und das Dank Angebot für rund 80€. Ausgewiesener Tagespreis an der Rezeption war 180€/Nacht. Es gibt auch Zimmer zur Straße, die sind dann sicher laut, unseres war angenehm.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service

Great spot

Everything was great except I had the street view room and the rooms are not soundproof what so ever.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Couple Trip

The hotel is located right where you want to be at playa del carmen downtown, rooms are clean, staff very friendly and it is close to everything. The only thing we didn't like is that they don't have enough parking lot, so you might have to park in a public one and pay $200 pesos for the night. But no hotel in playa del carmen downtown seems to have one, so it's better something than nothing.
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

Hotel

My experience was overall good rooms were clean staff was friendly only complaint was the noise in the early mornings
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Awesome Family Trip

Excellent location, friendly staff and very clean!
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

1st timer

The location is walking distance from the Ferrie port and one block away from the club Coco Bongo. The staff was very curtious and polite. Nice inside it has a very neat. The pool in the Center is so beautiful and it has plam trees that go as high as the 4th floor. Rooms are nice and clean, very roomy and a good view of the street from the balcony. Highly recommend staying here you can take a Ferrie to Cozumel from here.
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness

ok

Room was ok, I personally wouldn't come back because I thought it wasn't as clean as I expected.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Great Hotel

Great hotel. Great location. Quick access to 5th and 12th. My only complaint is that air conditioning needed a little more capacity, but it was August in Mexico.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

close to everything

this was my second time at this hotel and I loved it as the first time. great location, good for shopping or going out for dinner and clubbing. they also have a club beach where you can stay close to the beach and drink for a good price.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

great family time

nice people the reception and the parking attendance exelent my kids enjojed the pool and make friends ease acces to the fith avenue and to the tacos stands we love the sirloin tacos we going back soon
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service, room comfort

good location, nice hotel, but unbearable noise from the bar next door

The hotel is just one block away from 5a avenida and two blocks from the beach. The two ado terminals (buses) are a 5 mins walk away. Rooms and pool area are nice enough. BUT the noise is unbearable. There is a bar with live music next door.
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Room comfort

Hotel close to the beach, hotel staff wonderful

Staff really nice, very helpful. 3 blocks way from de beach, really high noice from the disco club around the corner!!!
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Great break in Playa

Decent hotel with great layout (but needs a slight bit of TLC e.g. shower and some stains on sheets and towels, although all clean. Lovely and friendly staff, who were very happy to help In anyway. Good location!
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Wonderful family vacation!

Beautiful Hotel.! Excellent location.! Two blocks from 5th avenue. I will go to this hotel again!
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

awesome trip

Hotel was clean and close to everything. We will be back soon
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Great stay

We got this room for around $45/night, and it was well worth the price. The room was clean and comfortable, the pool was fantastic, and the location was perfect. Close enough to the 5th AV hubub and beach to be convenient, but far enough away so that the noise wasn't an issue. We'll definitely come back if the price is right.
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort
Tired hotel, they did not put towels we had to go personally to pick them up. all stained towels. lack of cleanliness. no good relation price and quality
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

We really recommend

The location of the hotel is great, everything is nearby, few blocks from the beach! Staff is really nice and friendly, no complains at all. I totally recommend this hotel, it's worth the money.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort

Very pleased

Beautiful old Mexican style hotel. Very pleased. Wish the pool was a little warmer, but no complaints.
Verified review

6/10 Okay

Liked: Cleanliness

nettes leider lautes Hotel nah am Strand

Das Hotel liegt direkt in der Stadt und nah am Strand. Es ist alles zu Fuß erreichbar...leider ist es Nachts unsagbar laut und ohne Ohropax kann man nicht schlafen!
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

vacation

Hotel is nice, free parking. Free WiFi. Walking distance to both beach, 5th street and Walmart and the mega store. Stayed before would stay again. Staff very friendly and helpful.