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Hacienda Real

3.5 star property
Travelers can splash in the outdoor pool, venture to nearby beaches, or explore local marinas before enjoying a hearty breakfast at this centrally located hotel

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Photo gallery for Hacienda Real

Outdoor pool, pool umbrellas - Hacienda Real (Playa del Carmen)
Beach nearby - Hacienda Real (Playa del Carmen)
Breakfast, lunch and dinner served - Hacienda Real (Playa del Carmen)
Exterior - Hacienda Real (Playa del Carmen)
Deluxe Room, 2 Queen Beds | Premium bedding, down comforters, pillowtop beds, in-room safe - Hacienda Real (Playa del Carmen)
Hacienda Real in downtown Playa del Carmen features an outdoor pool and motorized watercraft for adventure seekers. Guests enjoy the restaurant or café, in-room WiFi, and proximity to the Playa del Carmen Maritime Terminal.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

Room options

Standard Room

  • Sleeps 4
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds

  • Sleeps 4
  • Free WiFi

About the neighborhood

Located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, Hacienda Real is in the entertainment district and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Traveling with kids? Consider Xaman Ha Aviary, or check out an event or a game at Mario Villanueva Stadium Madrid. Kayaking and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and skydiving nearby. Visit our Playa del Carmen travel guide
Map
Avenida 10 con Calle 10, Colonia Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida
    Quinta Avenida
    1 min walk - 0.0 miles
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    3 min walk - 0.2 miles
  • Mamita's Beach en Playa del Carmen
    Mamitas Beach
    14 min walk - 0.8 miles
  • Central Square
    3 min walk - 0.2 miles
  • Nuestra Senora del Carmen Catholic Church
    3 min walk - 0.2 miles

Getting around

  • Cancun Intl. Airport (CUN)
    50 min drive

Restaurants

  • Mi Jardin Secreto
    1 min walk
  • La Chancla
    1 min walk
  • La Cochi-loka
    1 min walk
  • Ipanemas Steak House
    1 min walk
  • La Famiglia
    1 min walk

About this property

Hacienda Real

Family-friendly hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hacienda Real provides a coffee shop/cafe, car rentals on site, and a restaurant. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool along with pool umbrellas
  • Limo/town car service, breakfast (surcharge), and express check-out
  • Express check-in, multilingual staff, and a porter/bellhop
  • An elevator, a 24-hour front desk, and smoke-free premises
Room features
All 58 rooms boast comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes.
Other amenities include:
  • Pillowtop mattresses, down comforters, and cribs/infant beds
  • Bathrooms with showers and free toiletries
  • 25-inch flat-screen TVs with cable channels
  • Balconies, childcare services, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) at scheduled times
  • Limo/town car service

Food and drink

  • Breakfast available for a fee
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool
  • Personal motorized watercraft
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Pool umbrellas

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Built in 2008
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Crib
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • 25-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards

We should mention

Parking height restrictions apply

Frequently asked questions

Does Hacienda Real have a pool?

Yes, this property has an outdoor pool.

What time is check-in at Hacienda Real?

Check-in begins at 3 PM.

What time is check-out at Hacienda Real?

Check-out is at noon.

Does Hacienda Real provide a shuttle to the airport?

Yes, there's an airport shuttle that runs at scheduled times.

Where is Hacienda Real located?

This family-friendly Playa del Carmen hotel is located in the entertainment district, just steps from 3D Museum of Wonders and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hacienda Real Reviews

8.2

Very Good

8.6

Cleanliness

9.0

Location

8.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 169 out of 446 reviews
Rating 8 - Good. 176 out of 446 reviews
Rating 6 - Okay. 64 out of 446 reviews
Rating 4 - Poor. 21 out of 446 reviews
Rating 2 - Terrible. 16 out of 446 reviews

Reviews

Verified

8/10 Good

Paul Q.

Liked: Cleanliness, staff & service, room comfort

Bring earplugs

Great place, especially for the money. Huge room, friendly staff BUT noise at night is unbelievable. If you stay demand a room as far from street as possible. I don't think you can do that but try. Otherwise great, charming hotel.
Verified

8/10 Good

Paul Q.

Liked: Cleanliness, staff & service, room comfort

Bring earplugs

Great place, especially for the money. Huge room, friendly staff BUT noise at night is unbelievable. If you stay demand a room as far from street as possible. I don't think you can do that but try. Otherwise great, charming hotel.
Verified

8/10 Good

Traveller

Liked: Cleanliness, staff & service, room comfort

Stopover

Spent one night before travelling to Cozumel. Been here before, like the place, it's clean and friendly. The pool is great!
Verified

10/10 Excellent

Tyrell G.

Liked: Cleanliness, staff & service, room comfort

Great Hotel and Location

We were shocked at how nice the Hotel was and clean. It really was a pleasure to stay at.
Verified

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, room comfort

Ich würde wieder hinfahren!

Wir hatten ein wunderschönes Zimmer zum Innenhof mit zwei großen Doppelbetten - und das Dank Angebot für rund 80€. Ausgewiesener Tagespreis an der Rezeption war 180€/Nacht. Es gibt auch Zimmer zur Straße, die sind dann sicher laut, unseres war angenehm.
Verified

10/10 Excellent

Teags

Liked: Cleanliness, staff & service

Great spot

Everything was great except I had the street view room and the rooms are not soundproof what so ever.
Verified

10/10 Excellent

mma5

Liked: Cleanliness, staff & service, room comfort

Couple Trip

The hotel is located right where you want to be at playa del carmen downtown, rooms are clean, staff very friendly and it is close to everything. The only thing we didn't like is that they don't have enough parking lot, so you might have to park in a public one and pay $200 pesos for the night. But no hotel in playa del carmen downtown seems to have one, so it's better something than nothing.
Verified

6/10 Okay

Gunabugs

Liked: Cleanliness, staff & service, room comfort

Hotel

My experience was overall good rooms were clean staff was friendly only complaint was the noise in the early mornings
Verified

10/10 Excellent

Tanya H.

Liked: Cleanliness, staff & service, room comfort

Awesome Family Trip

Excellent location, friendly staff and very clean!
Verified

6/10 Okay

Jonathan S.

Liked: Cleanliness, staff & service, room comfort

1st timer

The location is walking distance from the Ferrie port and one block away from the club Coco Bongo. The staff was very curtious and polite. Nice inside it has a very neat. The pool in the Center is so beautiful and it has plam trees that go as high as the 4th floor. Rooms are nice and clean, very roomy and a good view of the street from the balcony. Highly recommend staying here you can take a Ferrie to Cozumel from here.
Verified

6/10 Okay

Alvaro M.

Liked: Staff & service
Disliked: Cleanliness

ok

Room was ok, I personally wouldn't come back because I thought it wasn't as clean as I expected.
Verified

8/10 Good

Paul G.

Liked: Cleanliness, staff & service, room comfort

Great Hotel

Great hotel. Great location. Quick access to 5th and 12th. My only complaint is that air conditioning needed a little more capacity, but it was August in Mexico.
Verified

10/10 Excellent

israel m.

Liked: Cleanliness, staff & service, room comfort

close to everything

this was my second time at this hotel and I loved it as the first time. great location, good for shopping or going out for dinner and clubbing. they also have a club beach where you can stay close to the beach and drink for a good price.
Verified

10/10 Excellent

rafael r.

Liked: Cleanliness, staff & service, room comfort

great family time

nice people the reception and the parking attendance exelent my kids enjojed the pool and make friends ease acces to the fith avenue and to the tacos stands we love the sirloin tacos we going back soon
Verified

2/10 Terrible

Jens

Liked: Cleanliness, staff & service, room comfort

good location, nice hotel, but unbearable noise from the bar next door

The hotel is just one block away from 5a avenida and two blocks from the beach. The two ado terminals (buses) are a 5 mins walk away. Rooms and pool area are nice enough. BUT the noise is unbearable. There is a bar with live music next door.
Verified

6/10 Okay

Diego

Liked: Staff & service
Disliked: Room comfort

Hotel close to the beach, hotel staff wonderful

Staff really nice, very helpful. 3 blocks way from de beach, really high noice from the disco club around the corner!!!
Verified

8/10 Good

DeeO

Liked: Cleanliness, staff & service, room comfort

Great break in Playa

Decent hotel with great layout (but needs a slight bit of TLC e.g. shower and some stains on sheets and towels, although all clean. Lovely and friendly staff, who were very happy to help In anyway. Good location!
Verified

10/10 Excellent

Evelyn H.

Liked: Cleanliness, staff & service, room comfort

Wonderful family vacation!

Beautiful Hotel.! Excellent location.! Two blocks from 5th avenue. I will go to this hotel again!
Verified

10/10 Excellent

Marcos M.

Liked: Cleanliness, staff & service, room comfort

awesome trip

Hotel was clean and close to everything. We will be back soon
Verified

8/10 Good

Patrick B.

Liked: Cleanliness, staff & service, room comfort

Great stay

We got this room for around $45/night, and it was well worth the price. The room was clean and comfortable, the pool was fantastic, and the location was perfect. Close enough to the 5th AV hubub and beach to be convenient, but far enough away so that the noise wasn't an issue. We'll definitely come back if the price is right.
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Tired hotel, they did not put towels we had to go personally to pick them up. all stained towels. lack of cleanliness. no good relation price and quality
Verified

10/10 Excellent

Traveller

Liked: Cleanliness, staff & service, room comfort

We really recommend

The location of the hotel is great, everything is nearby, few blocks from the beach! Staff is really nice and friendly, no complains at all. I totally recommend this hotel, it's worth the money.
Verified

10/10 Excellent

Sherry K.

Liked: Cleanliness, staff & service, room comfort

Very pleased

Beautiful old Mexican style hotel. Very pleased. Wish the pool was a little warmer, but no complaints.
Verified

6/10 Okay

Uwe F.

Liked: Cleanliness

nettes leider lautes Hotel nah am Strand

Das Hotel liegt direkt in der Stadt und nah am Strand. Es ist alles zu Fuß erreichbar...leider ist es Nachts unsagbar laut und ohne Ohropax kann man nicht schlafen!
Verified

8/10 Good

kevin h.

Liked: Cleanliness, staff & service, room comfort

vacation

Hotel is nice, free parking. Free WiFi. Walking distance to both beach, 5th street and Walmart and the mega store. Stayed before would stay again. Staff very friendly and helpful.