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Hacienda Real del Caribe

3.5 star property
Comfortable hotel, walk to Quinta Avenida

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your current months are May, 2024 and June, 2024.
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June 2024

Hacienda Real del Caribe

Photo gallery for Hacienda Real del Caribe

Lobby sitting area
Outdoor pool
Front of property
Standard superior queen | View from room
Lobby

Overview of Hacienda Real del Caribe

Reviews
8.2

Very good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service

Check out the area

Map
Calle 10 entre 5a y 12, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida3 min walk
  • Popular LocationPlaya del Carmen Main Beach8 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal11 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Room options

View all photos for Room selected at Check-in

Minibar, in-room safe, desk, blackout drapes

Room selected at Check-in

Highlights

Air conditioning
Plasma TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
Deep soaking bathtub
Minibar
  • Sleeps 4
  • 1 Queen Bed OR 2 Double Beds

View all photos for Standard superior queen

Minibar, in-room safe, desk, blackout drapes

Standard superior queen

Highlights

Air conditioning
Plasma TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
Deep soaking bathtub
Minibar
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard double queen

Minibar, in-room safe, desk, blackout drapes

Standard double queen

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Plasma TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
  • 6 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Standard

Minibar, in-room safe, desk, blackout drapes

Room Standard

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room Standard

Minibar, in-room safe, desk, blackout drapes

Room Standard

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Superior With Bathtub

Minibar, in-room safe, desk, blackout drapes

Room Superior With Bathtub

  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Playa del Carmen

Hacienda Real del Caribe is located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, and is in a shopping district and near the beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Quinta Avenida - 3 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Mamitas Beach - 10 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • El Ranchito de la 10 - 1 min walk
  • Clandestino - 1 min walk
  • La Famiglia - 1 min walk
  • Mr. Kiwi - 1 min walk
  • Magnolias Restaurant - 1 min walk

About this property

Hacienda Real del Caribe

Hotel near Quinta Avenida
Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hacienda Real del Caribe provides a rooftop terrace, a coffee shop/cafe, and a garden. The on-site American cuisine diner, MAGNOLIAS, offers breakfast, brunch, lunch, dinner, and happy hour. In addition to a bar, guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • An outdoor pool
  • Continental breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • A 24-hour front desk, an elevator, and a front-desk safe
  • Tour/ticket assistance, concierge services, and free newspapers
  • Guest reviews say good things about the pool, helpful staff, and location
Room features
All 58 rooms have comforts such as air conditioning, as well as thoughtful touches like safes and minibars. Guest reviews highly rate the spacious rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with deep soaking tubs and free toiletries
  • Plasma TVs with cable channels
  • Ceiling fans, daily housekeeping, and desks

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 8:00 AM–11:30 AM for a fee: USD 10 for adults and USD 8 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • MAGNOLIAS

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Monday - Sunday (7:00 AM - 6:30 AM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 10 for adults and USD 8 for children
  • Airport shuttle fee: USD 85 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: USD 25 (one-way), (from 1 to 7 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Real Caribe
Hacienda Real Caribe Hotel
Hacienda Real Caribe Hotel Playa del Carmen
Hacienda Real Caribe Playa del Carmen
Hacienda Real Caribe l Carmen
Hacienda Real del Caribe Hotel
Hacienda Real del Caribe Playa del Carmen
Hacienda Real del Caribe Hotel Playa del Carmen

Frequently asked questions

Does Hacienda Real del Caribe have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM.

Is Hacienda Real del Caribe pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hacienda Real del Caribe?

Hacienda Real del Caribe doesn't offer parking.

What time is check-in at Hacienda Real del Caribe?

Check-in start time: 4:00 PM; Check-in end time: anytime. Early check-in is available for a fee of USD 20 (subject to availability).

What time is check-out at Hacienda Real del Caribe?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hacienda Real del Caribe provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 85 per vehicle applies.

Where is Hacienda Real del Caribe located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Playa del Carmen Maritime Terminal are also within 15 minutes.

Hacienda Real del Caribe Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 329 out of 834 reviews" "
Rating 8 - Good. 301 out of 834 reviews" "
Rating 6 - Okay. 126 out of 834 reviews" "
Rating 4 - Poor. 40 out of 834 reviews" "
Rating 2 - Terrible. 38 out of 834 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jessica

Stayed 5 nights in Mar 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have had the pleasure of staying twice at this wonderfully characteristic little hotel. I love the fact that it is so very close to every convenience that you might need, being 5th Ave or the beach. The staff is always been exceptionally kind and helpful and I love that the character of the hotel has such beauty in it. I will happily stay at this hotel anytime that I am in Playa if possible. The first time I stayed here inn2020, there was an issue with no hot water for the entire week but I wasn’t bothered by it as it was so hot outside, the cool water was refreshing. My most recent stay in February 2024 there was hot water all week. The Wi-Fi is a bit spotty but that’s safe to say anywhere. I fully recommend this beautiful little hotel. ☀️🥰
Stayed 7 nights in Jan 2024

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
No one was working counter when we arrived . Was told he was at the other hotel. We had to wait over 30 minutes to check in. Not happy!
Stayed 1 night in Jan 2024

2/10 Terrible

Jimena

Disliked: Cleanliness, property conditions & facilities, room comfort
Save your momey
The hotel room was gross. Bed was very hard, pillows are old and stinky. Bathroom full of mold
Stayed 1 night in Jan 2024

10/10 Excellent

Leslie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super céntrico y todo bien en hotel
Stayed 4 nights in Oct 2023

6/10 Okay

angel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel structure is very nice, the pool is small always full, people all ways drinking alcohol and noise, not recommend for family, The front desk personnel need to receive a customer service training, while I walked in with my family to the front desk, the individual who was behind the desk ignored us when I told him that we have a reservation for the first time, i told him again that we have a reservation theme he responded with attitude and asked my name them he replied his payment and I asked for my total then he replied back and told me your should know bcz you did your reservation via Expedia, next time do it with us directly and show me a flier with phone numbers, When i pay him with dollars he told me that he doesn’t havre $4 dollars change, I replied back and told him to bring the change to my room, Something that never happened, Before I walked in to my room to read me a few rules of the hotel and one of that was not to drink in the pool, and also he told me that we only allowed to have two towels then I asked him since we were 4 family members in the room we required two more , them he made me to sign a weaver for the extra towels, I understand hotel rules and regulations and we always follow it, but this time this person made me filling like a thief at front of my family, Also I asked them to not go inside my room for cleaning and they went through any way even that I asked to their supervisor .
Stayed 3 nights in Sep 2023

10/10 Excellent

Alvaro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Es la segunda vez que nos hospedamos en familia en el hotel y muy buena experiecia, todo excelente atencion en general muy buena, habitaciones y limpieza excelente, cerca de la 5 avenida, todo bien
Stayed 3 nights in Aug 2023

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities
Bonito hotel limpio serca Dela 5 Avenida. Solo un inconviniente Que el cuarto sepone caliente al salir
Stayed 7 nights in Jul 2023

10/10 Excellent

Mariana

Stayed 4 nights in Jul 2023