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HM Playa del Carmen

4.0 star property
Hotel with free valet parking, 9-minute walk to Quinta Avenida

Choose dates to view prices

Photo gallery for HM Playa del Carmen

Outdoor pool, sun loungers
Junior Suite with terrace and city view | Terrace/patio
Reception
Lobby sitting area
Daily buffet breakfast (MXN 300 per person)
HM Playa del Carmen, steps from Quinta Avenida, offers a peaceful retreat with a poolside bar and sunny loungers. Relax in the garden, sip drinks on the rooftop terrace, and enjoy free in-room WiFi. Helpful staff provides dry cleaning and concierge services.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Room Standard

1 bedroom, in-room safe, laptop workspace, soundproofing

Room Standard

  • 28 sq m
  • Sleeps 1

View all photos for Room Standard

1 bedroom, in-room safe, laptop workspace, soundproofing

Room Standard

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Sleeps 2

View all photos for Room Standard

1 bedroom, in-room safe, laptop workspace, soundproofing

Room Standard

  • 28 sq m
  • Sleeps 3

View all photos for Room Standard

1 bedroom, in-room safe, laptop workspace, soundproofing

Room Standard

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 4

View all photos for Room Standard

1 bedroom, in-room safe, laptop workspace, soundproofing

Room Standard

  • 28 sq m
  • Sleeps 3

View all photos for Room Standard

1 bedroom, in-room safe, laptop workspace, soundproofing

Room Standard

  • 28 sq m
  • Sleeps 4

View all photos for Room Standard

1 bedroom, in-room safe, laptop workspace, soundproofing

Room Standard

  • 28 sq m
  • Sleeps 4

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, in-room safe, laptop workspace, soundproofing

Standard Double Room

8.8 out of 10
Excellent
(29 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Plasma TV
Ceiling fan
Separate bedroom
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room Single Use

Double Room Single Use | 1 bedroom, in-room safe, laptop workspace, soundproofing

Double Room Single Use

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Plasma TV
Ceiling fan
Separate bedroom
  • 28 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite with terrace and city view

Junior Suite with terrace and city view | 1 bedroom, in-room safe, laptop workspace, soundproofing

Junior Suite with terrace and city view

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Plasma TV
  • 35 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Double Room Standard

1 bedroom, in-room safe, laptop workspace, soundproofing

Double Room Standard

  • 28 sq m
  • Sleeps 2

View all photos for Double Room Standard with Street View

1 bedroom, in-room safe, laptop workspace, soundproofing

Double Room Standard with Street View

  • 28 sq m
  • Sleeps 2

View all photos for Suite Junior

1 bedroom, in-room safe, laptop workspace, soundproofing

Suite Junior

  • 35 sq m
  • Sleeps 2

View all photos for Suite Junior with Street View

1 bedroom, in-room safe, laptop workspace, soundproofing

Suite Junior with Street View

  • 40 sq m
  • Sleeps 2

View all photos for Junior Suite

Junior Suite | 1 bedroom, in-room safe, laptop workspace, soundproofing

Junior Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Plasma TV
Ceiling fan
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double room with balcony

Double room with balcony | 1 bedroom, in-room safe, laptop workspace, soundproofing

Double room with balcony

8.4 out of 10
Very good
(8 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Plasma TV
Ceiling fan
  • 24 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double room with terrace and city view

Double room with terrace and city view | View from room

Double room with terrace and city view

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Plasma TV
Ceiling fan
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

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About the neighborhood

Map
Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida - 9 min walk - 0.5 miles
  • Playa del Carmen Main Beach - 11 min walk - 0.6 miles
  • Mamitas Beach - 14 min walk - 0.8 miles
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.0 mile
  • Playacar Beach - 19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪El Fogón - ‬1 min walk
  • ‪Vips Constituyentes - ‬2 min walk
  • ‪Don Sirloin - ‬2 min walk
  • ‪La Ceiba de la 30 - ‬1 min walk
  • ‪El Nativo - ‬1 min walk

About this property

HM Playa del Carmen

Upscale hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Mamitas Beach, HM Playa del Carmen provides a poolside bar, a terrace, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
You'll also find perks like:
  • An outdoor pool along with sun loungers
  • Free valet parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and concierge services
  • A 24-hour front desk, luggage storage, and tour/ticket assistance
  • Guest reviews give top marks for the helpful staff and location
Room features
All 91 rooms offer comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and desk chairs.
Other amenities include:
  • Heating and ceiling fans
  • Bathrooms with showers and free toiletries
  • 50-cm plasma TVs with cable channels
  • Refrigerators, free infant beds, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free secured valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 50-cm plasma TV with cable channels

Food and drink

  • Refrigerator
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk chair
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

HM Playa Carmen Hotel
HM Playa Carmen
HM Playa del Carmen Hotel
HM Playa del Carmen Playa del Carmen
HM Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does HM Playa del Carmen have a pool?

Yes, this property has an outdoor pool.

Is HM Playa del Carmen pet-friendly?

No, pets are not allowed at this property.

How much is parking at HM Playa del Carmen?

Valet parking is free at this property.

What time is check-in at HM Playa del Carmen?

Check-in start time: 3 PM; Check-in end time: 11:00 AM.

What time is check-out at HM Playa del Carmen?

Check-out is at noon.

Does HM Playa del Carmen provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is HM Playa del Carmen located?

Located in Gonzalo Guerrero, this hotel is within a 10-minute walk of Quinta Alegría Shopping Mall and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 15 minutes.

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HM Playa del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 612 out of 1000 reviews
Rating 8 - Good. 287 out of 1000 reviews
Rating 6 - Okay. 62 out of 1000 reviews
Rating 4 - Poor. 19 out of 1000 reviews
Rating 2 - Terrible. 20 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, beautiful pool, perfect drinks, gorgeous room
Stayed 1 night in Mar 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great pool area and wonderful breakfast for the price.
Stayed 2 nights in Feb 2023

6/10 Okay

Hok Fei

Liked: Cleanliness, amenities
It’s walkable and convenient to shop and eat.
Stayed 3 nights in Dec 2024

10/10 Excellent

Diana

Liked: Property conditions & facilities
This is the second time we stay there and we loved it.
Stayed 6 nights in Oct 2023

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again. Beautiful ambiance, great food, drinks and nice pool
Stayed 5 nights in May 2024

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great little hotel. Quiet but walkable to most everything in playa. Very clean and staff was friendly and sweet. Breakfast buffet was very good. My only minor complaint is the beds were pretty firm but still slept well. Only 3 blocks from the Playa Alterna bus station. Many dining options right by hotel. Pool was fantastic!
Stayed 6 nights in Mar 2025

10/10 Excellent

mary claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I would come back

This is a very nice hotel. They have a pool bar and restaurant you can eat all your meals there if you so please. The staff are super nice and the facilities are beautiful. It’s in a great location honestly, if you’re into hotels, this is a fantastic spot in Playa.
Stayed 8 nights in Feb 2025

8/10 Good

Kathleen M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable, and hospitable stay

The rooms and pool were delightful, clean and comfortable. The lobby did not reflect the quality of the rooms, which were very nice. Similarly, the neighborhood did not seem desirable, but it was walking distance to Quinta Avenida with various shops and greats spots to eat. The service was very friendly. Overall, a nice stopover en route to the airport.
Stayed 1 night in Apr 2025

10/10 Excellent

Marybel

Liked: Amenities
Very friendly staff & clean.
Stayed 4 nights in Feb 2024

10/10 Excellent

john

Liked: Staff & service, property conditions & facilities
Great hotel. Staff were very attentive
Stayed 1 night in Jul 2022

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Nice pool
Stayed 3 nights in Mar 2024

10/10 Excellent

Doga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying there. I felt like we were just at home. It was clean, quiet and authentic. Staff were friendly and helpful. It is worth every penny
Stayed 3 nights in Sep 2024

10/10 Excellent

HECTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great service. The personal on the bar and the gift shop are the best.
Stayed 4 nights in Aug 2023

10/10 Excellent

Rhea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, but far enough from the action that it’s quiet. Great stay at HM Playa, with an excellent breakfast Buffett! Will definitely book here again!
Stayed 7 nights in Feb 2024

10/10 Excellent

Alin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere and unique in style!
Stayed 1 night in Jun 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and bar are great. Parking is fantastic large lots of room for any vehicle. The bolted is very conveniently located in the Downtown of Playa del Carmen. I’d return here it was great.
Stayed 1 night in May 2024

10/10 Excellent

irfan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Would come again, Only concern could be a bit noisy being in city.
Stayed 3 nights in Feb 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome Hotel

Andrea and the night crew were awesome , your morning crew was also awesome
Stayed 3 nights in Jul 2023

8/10 Good

Grant L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok, wifi is not really good in the rooms
Stayed 2 nights in Sep 2024

10/10 Excellent

Abel cruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Genial
Stayed 4 nights in Sep 2024

10/10 Excellent

annah rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 12 nights in Jul 2024

8/10 Good

Veronica

Liked: Staff & service
Disliked: Amenities
There are a lot of restaurants nearby that are walking distance. The room was modernly decorated however underneath the bed was filthy and so was the space between the bed and the headboard. The staff were very helpful. I do wish that staff would join reception without being told especially when there are queues. I did enjoy my stay and the room pictures on Expedia matched the appearance in person
Stayed 7 nights in Nov 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 1 night in Jul 2023

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really friendly and great service. Breakfast was great. Pool nice area and clean. I did not like Metal chairs and beds short. No coffee maker in room.
Stayed 5 nights in Jan 2023

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 5 nights in Jan 2024

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