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HM Playa del Carmen

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Outdoor pool, sun loungers - HM Playa del Carmen (Playa del Carmen)
Property video
Lobby sitting area - HM Playa del Carmen (Playa del Carmen)
Junior Suite with terrace and city view | Terrace/patio - HM Playa del Carmen (Playa del Carmen)
Lobby sitting area - HM Playa del Carmen (Playa del Carmen)
Luxury
4.0 star property
9.0

Wonderful

Urban oasis with swim-up bar

Mayan-inspired architecture surrounds a serene courtyard with pool and swim-up bar serving cocktails and shrimp tacos. Just two blocks from vibrant Quinta Avenida, the hotel offers peaceful sanctuary from tourist bustle. Staff can arrange excursions or direct you to nearby beaches.

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Double Room

Standard Double Room | In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Standard Double Room

8.8 out of 10
Excellent
(29 reviews)
  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room Single Use

Double Room Single Use | In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Double Room Single Use

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite with terrace and city view

Junior Suite with terrace and city view | In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Junior Suite with terrace and city view

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Junior Suite

Junior Suite | In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Junior Suite

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double room with balcony

Double room with balcony | In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Double room with balcony

8.6 out of 10
Excellent
(9 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double room with terrace and city view

Double room with terrace and city view | View from room

Double room with terrace and city view

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

About the neighborhood

Located near the beach, HM Playa del Carmen is in Gonzalo Guerrero, a neighborhood in Playa del Carmen. Playa del Carmen Maritime Terminal and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xcaret Eco Theme Park and Xaman Ha Aviary are also worth visiting. Discover the area's water adventures with fishing nearby, or enjoy the great outdoors with horse riding. Visit our Playa del Carmen travel guide
Map
Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Playa del Carmen, QROO, 77720

What's nearby

  • Calle 12
    Calle 12
    5 min walk - 0.3 miles
  • Quinta Avenida
    Quinta Avenida
    9 min walk - 0.5 miles
  • Playa del Carmen beach palapa in Riviera Maya Caribbean at Mayan Mexico
    Playa del Carmen Main Beach
    13 min walk - 0.7 miles
  • Mamita's Beach en Playa del Carmen
    Mamitas Beach
    19 min walk - 1.0 mile
  • Central Square
    11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN)
    49 min drive

Restaurants

  • El Fogón
    1 min walk
  • Don Sirloin
    2 min walk
  • Vips Constituyentes
    2 min walk
  • El Nativo
    1 min walk
  • Parrilleros Playeros
    2 min walk

About this property

HM Playa del Carmen

Upscale hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Mamitas Beach, HM Playa del Carmen provides a poolside bar, a terrace, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
You'll also find perks like:
  • An outdoor pool along with sun loungers
  • Free valet parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a 24-hour front desk
  • A front-desk safe, multilingual staff, and luggage storage
  • Guest reviews give top marks for the helpful staff and location
Room features
All 91 rooms offer comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and desk chairs.
Other amenities include:
  • Heating and ceiling fans
  • Bathrooms with showers and free toiletries
  • 50-cm plasma TVs with cable channels
  • Refrigerators, free infant beds, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free secured valet parking on site
  • Limited onsite valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 50-cm plasma TV with cable channels

Food and drink

  • Refrigerator
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk chair
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

HM Playa Carmen Hotel
HM Playa Carmen
HM Playa del Carmen Hotel
HM Playa del Carmen Playa del Carmen
HM Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does HM Playa del Carmen have a pool?

Yes, this property has an outdoor pool.

Is HM Playa del Carmen pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is free at this property.

What time is check-in at HM Playa del Carmen?

Check-in start time: 3 PM; Check-in end time: 11:00 AM.

What time is check-out at HM Playa del Carmen?

Check-out is at noon.

Does HM Playa del Carmen provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is HM Playa del Carmen located?

Located in Gonzalo Guerrero, this hotel is within a 10-minute walk of Quinta Alegría Shopping Mall and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

HM Playa del Carmen Reviews

9.0

Wonderful

9.4

Cleanliness

9.2

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 625 out of 1002 reviews
Rating 8 - Good. 279 out of 1002 reviews
Rating 6 - Okay. 62 out of 1002 reviews
Rating 4 - Poor. 16 out of 1002 reviews
Rating 2 - Terrible. 20 out of 1002 reviews

Reviews

Verified

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly staff. Great location.
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Sofie

Liked: Cleanliness, staff & service
Great hotel, simple but it has what you need and very quiet so very good 👍
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Sergio F.

Liked: Cleanliness, amenities, property conditions & facilities
Great location! Nice clean rooms; helpful, friendly staff.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Herbert

It is clean, two blocks from 5ta. Avenida where shops and restaurants are located. Near playa mamitas. Unfortunately, we didn't not enjoyed the beach because it was full of seaweed expelled by the ocean.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Hendrikus

Liked: Cleanliness
Great location. Nice pool and clean hotel. Great to use as a base for day trips
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

christine

Liked: Cleanliness, amenities, property conditions & facilities
Staff are nice, rooms are clean. Would recommend
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyable. Great costumer service. We received great service from each employee. We are definitely going back soon.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
HM Playa del Carmen was well located and had a great pool. Our room was very clean though the beds were hard. We enjoyed the buffet breakfast every morning. I recommend getting a room not close to the pool bar as it can get noisy at night.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities
The rooms are nice and fresh. The pool area is really nice but does not have sun all day long Personel is really friendly and helpful.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

jillene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, great location and surprisingly quiet for being on a main road. Our stay was short, but it was perfect. We had a city view room with a nice balcony. Beds were soft, air conditioning worked well, and house keeping had our room cleaned early. I enjoyed the pool area very much
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Luda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very close to the shopping area.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool area and bar/restaurant with great options to eat and drink at the hotel.
Stayed 4 nights in Nov 2023
Verified

8/10 Good

melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While pricey, this hotel offers a tranquil haven from the hustle of Playa. Great location and a really lovely hotel with pool and well priced happy hour !
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, beautiful pool, perfect drinks, gorgeous room
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again. Beautiful ambiance, great food, drinks and nice pool
Stayed 5 nights in May 2024
Verified

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel, friendly attentive staff, good drinks and serene atmosphere.
Stayed 6 nights in Oct 2023
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities and services, especially towel service, parking and breakfast
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Few blocks from 5th ave

Great location and friendly staff.
Stayed 8 nights in Feb 2025
Verified

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly hotel beautiful hotel totally worth it
Stayed 5 nights in Sep 2024
Verified

6/10 Okay

Hok Fei

Liked: Cleanliness, amenities
It’s walkable and convenient to shop and eat.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Moises Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at this property was lovely. It was quite and calm. The pool was great. Very walkable to the strip of playa del carmen. The only thing were the beds and pillows a little stiff. Overall everything was great and had a good time stay here.
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Marybel

Liked: Amenities
Very friendly staff & clean.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
We had a fantastic stay at HM Playa del Carmen! This beautiful boutique hotel is close to the main road, beach, and ferry, making it easy to explore. The well-maintained pool and poolside bar were perfect for relaxing with great drinks and snacks. Plus, the convenient and secure parking space, ideal for those travelling by car, and the attentive staff made our experience even better!
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, property conditions & facilities
People at the facility was excellent and the room was super clean in my 8 days in there. Food was great. I didnt like the partking place but the service was really nice.
Stayed 8 nights in May 2025