HM Playa del Carmen

4.0 star property
Upscale hotel, walk to Quinta Avenida

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May 2024

HM Playa del Carmen

Photo gallery for HM Playa del Carmen

Outdoor pool, sun loungers
Property entrance
Junior Suite with terrace and city view | In-room safe, laptop workspace, soundproofing, free cribs/infant beds
Daily buffet breakfast (MXN 300 per person)
Double room with terrace and city view | Bathroom | Shower, free toiletries, hair dryer, towels

Overview of HM Playa del Carmen

Reviews
9.0

Wonderful

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Pool
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Playa del Carmen, QROO, 77720
  • Popular LocationTaqueria Don Luis. by Jorge Canto.1 min walk
  • Popular LocationTortas Alejandra1 min walk
  • Popular LocationQuinta Alegría Shopping Mall6 min walk
  • Popular LocationCalle 126 min walk

Room options

Standard Double Room

cleanliness

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Plasma TV
Ceiling fan
Private bathroom
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Plasma TV
Separate bedroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite with terrace and city view

cleanliness

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Plasma TV
  • 35 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

Double Room Single Use

cleanliness

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Plasma TV
Ceiling fan
Private bathroom
  • 28 sq m
  • Sleeps 1
  • 1 Double Bed

Double room with balcony

cleanliness

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Plasma TV
Ceiling fan
  • 24 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double room with terrace and city view

cleanliness

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Plasma TV
Ceiling fan
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Room Standard

  • Sleeps 2
  • 1 Double Bed

Room Standard

  • Sleeps 4
  • 2 Double Beds

Room Standard

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

Room Standard

  • Sleeps 4
  • 2 Double Beds

Room Standard

  • Sleeps 4
  • 2 Double Beds

Room Standard

  • Sleeps 1
  • 1 Twin Bed

Room Standard

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

Similar properties

About the neighborhood

Playa del Carmen

Located near the beach, HM Playa del Carmen is in Gonzalo Guerrero, a neighborhood in Playa del Carmen. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed.

What's nearby

  • Quinta Alegría Shopping Mall - 6 min walk
  • Quinta Avenida - 9 min walk
  • Mamitas Beach - 12 min walk
  • Playa del Carmen Main Beach - 13 min walk
  • Playa del Carmen Maritime Terminal - 3 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • Don Sirloin - 2 min walk
  • Vips - 2 min walk
  • Nativo - 1 min walk
  • La Ceiba de la 30 - 1 min walk
  • Pozoleria de la Abuela - 2 min walk

About this property

HM Playa del Carmen

Upscale hotel near Playa del Carmen Main Beach
Close to Quinta Avenida and Mamitas Beach, HM Playa del Carmen provides a poolside bar, a terrace, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
You'll also find perks like:
  • An outdoor pool with sun loungers
  • Free valet parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and tour/ticket assistance
  • Multilingual staff, a 24-hour front desk, and concierge services
  • Guest reviews give top marks for the location
Room features
All 91 rooms offer comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and desk chairs. Guest reviews highly rate the clean rooms at the property.
Other amenities include:
  • Heating and ceiling fans
  • Bathrooms with showers and free toiletries
  • 50-cm plasma TVs with cable channels
  • Refrigerators, free infant beds, and daily housekeeping

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free secured valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM–11:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels

Entertainment

  • 50-cm plasma TV with cable channels

Food and drink

  • Refrigerator
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk chair
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

HM Playa Carmen Hotel
HM Playa Carmen
HM Playa del Carmen Hotel
HM Playa del Carmen Playa del Carmen
HM Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does HM Playa del Carmen have a pool?

Yes, this property has an outdoor pool.

Is HM Playa del Carmen pet-friendly?

No, pets are not allowed at this property.

How much is parking at HM Playa del Carmen?

Valet parking is free at this property.

What time is check-in at HM Playa del Carmen?

Check-in start time: 3 PM; Check-in end time: 11:00 AM.

What time is check-out at HM Playa del Carmen?

Check-out is at noon.

Does HM Playa del Carmen provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is HM Playa del Carmen located?

Located in Gonzalo Guerrero, this hotel is within a 10-minute walk of Quinta Alegría Shopping Mall and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 15 minutes.

HM Playa del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 534 out of 908 reviews" "
Rating 8 - Good. 273 out of 908 reviews" "
Rating 6 - Okay. 59 out of 908 reviews" "
Rating 4 - Poor. 22 out of 908 reviews" "
Rating 2 - Terrible. 20 out of 908 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stacy and Clare

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Clean. Spacious. Isnt luxurious but great value!
Stayed 6 nights in Mar 2024

10/10 Excellent

Rhea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, but far enough from the action that it’s quiet. Great stay at HM Playa, with an excellent breakfast Buffett! Will definitely book here again!
Stayed 7 nights in Feb 2024

10/10 Excellent

Marybel

Traveled with family
Liked: Amenities
Very friendly staff & clean.
Stayed 4 nights in Feb 2024

10/10 Excellent

Trista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so beautiful. The aesthetics had a fresh bohemian vibe. It was clean and modern with Mayan flair. The workers were all friendly and helpful. They provide water as well and ac and the WiFi works well. The only thing I would like to see would be coffee in the rooms (but there are lots of cafes nearby). The courtyard with the pool and little restaurant bar was great. Lounging around the pool, sitting on the swing chairs, swimming in the cool pool, and ordering one of the bars delicious cocktails was perfect after hot days walking around the city. The location was ideal, everything you could want to do in the city is in walking distance, and the hotel is a bit off the main strip so it’s quiet at night. We were lucky that it was Carnaval while we were there and we stepped outside to a parade. We would definitely love to stay here again! We had a wonderful time.
Stayed 4 nights in Feb 2024

10/10 Excellent

Janos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Hannah Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

MIRIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Jan 2024

10/10 Excellent

ENRIQUETA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique, quite ñ, clean .
Stayed 2 nights in Jan 2024

8/10 Good

Ju Yeon

Traveled with family and small children
Liked: Amenities
I liked the property. The breakfast was excellent, but it was pricy. The only complaint I have is that the fragrance of the detergent they use to clean the room (maybe scented clorox (?)) was way too strong. So, my throat and noise had pains. We had to leave the window open throughout the day to ventilate the room. I strongly recommend the hotel to change the detergent to an unscented one. This is serious.
Stayed 3 nights in Dec 2023

10/10 Excellent

chirag

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023