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Mayan Water Hotel

Property class: 3

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Photo gallery for Mayan Water Hotel

An outdoor dining area with wooden tables and chairs, a thatched roof, and a view of a lake and greenery. - Mayan Water Hotel (Playa del Carmen)
A gym with exercise equipment, large windows, and a view of the outdoors. - Mayan Water Hotel (Playa del Carmen)
A corridor with a light-colored wooden floor, white walls, and black-framed windows. - Mayan Water Hotel (Playa del Carmen)
A spacious indoor dining area with wooden tables and chairs, a thatched roof ceiling, and a large window offering a view of the outdoors. - Mayan Water Hotel (Playa del Carmen)
A modern interior with a geometric staircase and pendant lighting. - Mayan Water Hotel (Playa del Carmen)
Located close to Tres Rios Ecopark, Mayan Water Hotel provides a rooftop terrace, a coffee shop/cafe, and a garden. For some rest and relaxation, visit the hot tub. Enjoy the gym, as well as activities like water skiing. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as an arcade/game room and an outdoor entertainment area.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room

A modern hotel room with a wooden headboard, a large bed with white bedding and a green throw, a small bedside table with a plant, and a window with blinds.

Standard Room

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Basic Double Room, 2 Queen Beds

A hotel room with two beds, a ceiling fan, a window with blinds, and a nightstand with a plant.

Basic Double Room, 2 Queen Beds

8.6 out of 10
Excellent
(4 reviews)
  • Lake view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Located in Playa del Carmen, Mayan Water Hotel is in the suburbs and on a lake. Gran Coyote Golf and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Tres Rios Ecopark and Mamitas Beach. Don't miss out on a visit to Xcaret Eco Theme Park. Visit our Playa del Carmen travel guide
Map
Carr. Federal Cancun - Playa del Carmen, KM 50, Playa del Carmen, QROO, 77710

What's nearby

  • A wooden pathway leading to a beach with palm trees and thatched-roof huts.
    Paradise Beach
    19 min walk - 1.0 mile
  • A public square with a central sculpture of a figure with outstretched wings, surrounded by other statues.
    Quinta Avenida
    23 min drive - 14.1 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    23 min drive - 14.3 miles
  • A coastal resort with clear blue waters, a rocky shoreline, and thatched-roof buildings.
    Xcaret Eco Theme Park
    35 min drive - 20.4 miles
  • Playa Paraiso Golf Course
    13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN)
    36 min drive

Restaurants

  • Cena Trattoria By El Faro
    7 min drive
  • El Pajarito
    7 min drive
  • Kiosko Beach Bar
    8 min drive
  • Lobby Bar Acuarium
    15 min walk
  • Corner Sports Bar
    15 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 9:30 AM to noon for a fee: MXN 120 to 250 for adults and MXN 120 to 250 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Hosted evening meal available daily for a fee of MXN 200
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Hot tub
  • Water park
  • Water skiing
  • Water sports equipment

Family friendly

  • Arcade/game room
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • Limited-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Garden
  • On a lake
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 43-inch smart TV with premium digital channels
  • First-run movies
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:30 PM
Guests will receive an email within 7 days before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of MXN 600 per pet, per night, plus a deposit of MXN 2500 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 37 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 120 to 250 for adults, and MXN 120 to 250 for children
  • Pet deposit: MXN 2500 per stay
  • Pet fee: MXN 600 per pet, per night
  • Service animals are exempt from fees
  • Hosted evening meal: MXN 200

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Frequently asked questions

Is Mayan Water Hotel pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 37 lbs per pet. There's a deposit of MXN 2500 per stay and a fee of MXN 600 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Mayan Water Hotel?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM. After-hours check-in is not available.

What time is check-out at Mayan Water Hotel?

Check-out is at noon.

Where is Mayan Water Hotel located?

Situated near the airport, this hotel is 5.6 mi (9 km) from Tres Rios Ecopark and within 12 mi (20 km) of Gran Coyote Golf and Mamitas Beach. Quinta Avenida and Playa del Carmen Main Beach are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mayan Water Hotel Reviews

8.2

Very Good

8.8

Cleanliness

7.8

Amenities

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 51 out of 96 reviews
Rating 8 - Good. 23 out of 96 reviews
Rating 6 - Okay. 7 out of 96 reviews
Rating 4 - Poor. 5 out of 96 reviews
Rating 2 - Terrible. 10 out of 96 reviews

Reviews

Verified review

4/10 Poor

Samuel

Liked: Staff & service
Staff were very friendly and helpful. But the room and amenties disappointed.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an interesting place. Pros - great value Good rooms Clean No pool hot tub not working Cons. Isolated nothing around No English Snack bar shuts at 5:30 rather expensive
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Giovani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and relaxing.
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best cable wakeboarding place in Mexico. Very quiet place in the jungle with planty of wild animals like monkeys, birds ( we met even family of Tucans ! ) Beautiful place.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mayan Water is a unique boutique property just outside of PDC. They offer wakeboarding at the cable park that is also entertaining to watch. The staff was super helpful and kind.
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Value option!

A great budget option for a traveler who doesn't need a lot of amenities. Quiet, tranquil, and clean.
Stayed 5 nights in Dec 2024
Verified review

8/10 Good

Pui Kim

Liked: Cleanliness, staff & service
The staff were very polite and sweet. Things required in the rooms: - better shower head - hook for face and hand towel by the sink
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly clean and new. Staff were very welcoming and helpful. Perfect location to watch the JOYA Cirque show. Amazing value for money
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot with some cool water boarding activities. Room was great. They need to open the restaurant. That was the only draw back.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

ibis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property clean and new, I love doing wakeboarding, I love Otis junior the dog . I dont like the equipment for wakeboarding, its a very expensive sport and the boards, biddings, safe jackets everything for it is very old and they are all broken
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised at how nice my room was with a newer smart TV, stylish room and bathrooms. Excellent AC. It is off the main highway on the opposite side from the ocean. Cannot see from the road, but the signage was good. Staff was kind and helpful. And for the price it was SUPER great.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn't where the map indicated, and coming in late at night was dark.... But the staff waited for us for a late arrival (11:00pm) and helped us to our room. Room and accomodations were outstanding! Everything made more sense in the daylight when we left.
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that a staff member met us at our car when we arrived after dark. This hotel is indeed quiet and the room configuration was interesting. Great location for us as we needed to stay in-between Playa and Puerto Morelos. The only thing I definitely didn’t like was Internet signal strength at room #3. Signal was so weak I had to re-connect about (it seemed) every 10 minutes.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean. Reasonable Rate. Seeing is believing. At first, we were alarmed at the Mayan Water Hotel. Maps turned us around and the entrance was very minimalist. We thought is was closed. Once we checked in, however, it was fantastic. The cleanest room we stayed in in Mexico! It was very quiet, not what you'd expect on that stretch. We stayed our last night, between Tulum and Cancun. While there is no restaurant on the premises, it was just a short drive to lots of options! It was a good "break" away from the go-go-go we'd been on, trying to do as much as possible. We aren't sure how we happened to get a room there, but lucky us!
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Biggest problem is that it’s in the middle of nowhere so unless you know for sure you’re there for the wakeboarding, I would not stay there. Other than that the room was pretty ample and nice. Food was fine.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Pablo

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel with a cable park
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

elias

Liked: Staff & service, amenities, property conditions & facilities
Nice place to relax Very quiet
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wakeboarding was awesome and the staff was so helpful and friendly.
Stayed 15 nights in Jan 2023
Verified review

10/10 Excellent

ALBA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Ibis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice 👍
Stayed 3 nights in Jun 2025
Verified review

6/10 Okay

Somayaji

Liked: Amenities
Wonderful stay if you want peace and quiet. For the rest ( fun, joy, food, play) look elsewhere
Stayed 4 nights in Dec 2023
Verified review

8/10 Good

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, nice room. Restaurant services limited. The water park was quite empty. Good location for a visit to Joya, Cirque du Soleil
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel And staff are amazing and very helpful. They do have a restaurant within the hotel that’s open till 6 PM which serves good burgers. Hotel room was very clean. Only issue is that it is 20 minutes before Playa Del Carmen which i was not aware of, but other than that it is very quiet.
Stayed 1 night in Feb 2023
Verified review

2/10 Terrible

Lovepreet Singh

Disliked: Cleanliness, property conditions & facilities
Terrible experience
Stayed 1 night in Oct 2025
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service
It was a nice and clean place, but the restaurant wasn’t open one of the nights we were there and there a no other options unless you have a car.
Stayed 2 nights in Jul 2022