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Mayan Water Hotel

3.0 star property
Lakefront hotel with a water park and a fitness center

Choose dates to view prices

Photo gallery for Mayan Water Hotel

Outdoor spa tub
Restaurant
Restaurant
Exterior
Gym
Mayan Water Hotel offers tropical warmth and practical amenities. Guests can relax in the rooftop garden, rejuvenate in the spa tub, or enjoy water skiing and other water sports on-site. Free in-room WiFi is available, and a coffee shop is conveniently nearby.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Bar
  • Breakfast available
  • Gym
  • Housekeeping
  • Pet friendly

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room

Minibar, desk, laptop workspace, free WiFi

Standard Room

7.0 out of 10
Good
(2 reviews)

Highlights

Deck/patio
Air conditioning
Smart TV
Ceiling fan
Private bathroom
Rainfall showerhead
Hair dryer
Espresso maker
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room, 2 Queen Beds

Basic Double Room, 2 Queen Beds | Minibar, desk, laptop workspace, free WiFi

Basic Double Room, 2 Queen Beds

8.6 out of 10
Excellent
(4 reviews)

Highlights

Deck/patio
Air conditioning
Smart TV
Ceiling fan
Private bathroom
Rainfall showerhead
Hair dryer
Espresso maker
  • 40 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
Carr. Federal Cancun - Playa del Carmen, KM 50, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Paraiso Golf Course - 11 min walk - 0.6 miles
  • Paradise Beach - 19 min walk - 1.0 mile
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 1 min drive - 0.7 miles
  • Maroma Beach - 8 min drive - 2.7 miles
  • Tres Rios Ecopark - 13 min drive - 6.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive

Restaurants

  • ‪La Laguna - ‬6 min drive
  • ‪Restaurante La Plaza - ‬16 min walk
  • ‪Lobby Bar Acuarium - ‬15 min walk
  • ‪Snake Bar At Iberostar Maya - ‬17 min walk
  • ‪Star Café - ‬12 min walk

About this property

Mayan Water Hotel

Hotel near Tres Rios Ecopark
Close to Cirque du Soleil Boutique at Vidanta Riviera Maya, Mayan Water Hotel provides a rooftop terrace, a coffee shop/cafe, and a garden. For some rest and relaxation, visit the hot tub. Enjoy the gym, as well as activities like water skiing. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as an arcade/game room and an outdoor entertainment area.
Other perks at this hotel include:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a water park (surcharge), and coworking spaces
  • Water sports equipment, concierge services, and a billiards/pool table
Room features
All guestrooms at Mayan Water Hotel offer thoughtful touches such as first-run movies and laptop-friendly workspaces, in addition to amenities like free WiFi and air conditioning.
Other conveniences in all rooms include:
  • Rainfall showers and hair dryers
  • 43-inch Smart TVs with Netflix, streaming services, and premium channels
  • Decks/patios, wardrobes/closets, and first-run movies

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 9:30 AM to noon for a fee: MXN 120 to 250 for adults and MXN 120 to 250 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Hosted evening meal available daily for a fee of MXN 200
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Hot tub
  • Water park
  • Water skiing
  • Water sports equipment

Family friendly

  • Arcade/game room
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • Limited-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Garden
  • On a lake
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 43-inch smart TV with premium digital channels
  • First-run movies
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:30 PM
Guests will receive an email within 7 days before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of MXN 600 per pet, per night, plus a deposit of MXN 2500 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 37 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 120 to 250 for adults, and MXN 120 to 250 for children
  • Pet deposit: MXN 2500 per stay
  • Pet fee: MXN 600 per pet, per night
  • Service animals are exempt from fees
  • Hosted evening meal: MXN 200

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Grand Mayan Water
Mayan Water Hotel Hotel
Mayan Water Hotel Playa del Carmen
Mayan Water Hotel Hotel Playa del Carmen

Frequently asked questions

Is Mayan Water Hotel pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 37 lbs per pet. There's a deposit of MXN 2500 per stay and a fee of MXN 600 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Mayan Water Hotel?

Self parking is free at this property.

What time is check-in at Mayan Water Hotel?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM. After-hours check-in is not available.

What time is check-out at Mayan Water Hotel?

Check-out is at noon.

Where is Mayan Water Hotel located?

Situated near the airport, this hotel is 5.6 mi (9 km) from Tres Rios Ecopark and within 12 mi (20 km) of Gran Coyote Golf and Mamitas Beach. Quinta Avenida and Playa del Carmen Main Beach are also within 12 mi (20 km).

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Reviews

Mayan Water Hotel Reviews

8.4

Very Good

9.0

Cleanliness

8.0

Amenities

8.8

Staff & service

8.4

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 48 out of 84 reviews
Rating 8 - Good. 20 out of 84 reviews
Rating 6 - Okay. 6 out of 84 reviews
Rating 4 - Poor. 3 out of 84 reviews
Rating 2 - Terrible. 7 out of 84 reviews

Reviews

10/10 Excellent

ALBA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2025

10/10 Excellent

Ibis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice 👍
Stayed 3 nights in Jun 2025

10/10 Excellent

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
If you are looking for a relaxing stay, stay here!!! So peaceful away from the loud crowds! Perfect for families who want peace and quiet❤️
Stayed 5 nights in Feb 2023

10/10 Excellent

Emilio

All is good
Stayed 1 night in Feb 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised at how nice my room was with a newer smart TV, stylish room and bathrooms. Excellent AC. It is off the main highway on the opposite side from the ocean. Cannot see from the road, but the signage was good. Staff was kind and helpful. And for the price it was SUPER great.
Stayed 1 night in Mar 2024

8/10 Good

Jacqueline

Liked: Cleanliness, property conditions & facilities, room comfort

Interesting

Very nice place. Wanna try wake boarding with ramps. Give it a try
Stayed 1 night in Mar 2023

8/10 Good

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to park and walk 400 meters away from the hotel. You can not park anywhere around the hotel. There were no carts to use either. Besides that the hotel was quiet. They give you a real key to unlock the door. Would I stay there again. No.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean. Reasonable Rate. Seeing is believing. At first, we were alarmed at the Mayan Water Hotel. Maps turned us around and the entrance was very minimalist. We thought is was closed. Once we checked in, however, it was fantastic. The cleanest room we stayed in in Mexico! It was very quiet, not what you'd expect on that stretch. We stayed our last night, between Tulum and Cancun. While there is no restaurant on the premises, it was just a short drive to lots of options! It was a good "break" away from the go-go-go we'd been on, trying to do as much as possible. We aren't sure how we happened to get a room there, but lucky us!
Stayed 1 night in Dec 2023

8/10 Good

Fidel

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Gardens, swimming pools, restaurants, animation team, shows presented, the external visual part of the facilities, employees service on those areas, all of this excellent; I cannot say the same about rooms 5236 and 5238, the lack of maintenance accumulated over the years is evident, in 5238 the air conditioning was never operated despite having reported it and the worst was 5236 in particular infested with cockroaches, it was asked to fumigate it but the service arrived with a mild insecticide that could obviously annihilate the mosquitoes but not the cockroaches, a room change was requested and a very bad attitude from the reception staff on duty. Summary, it is a place to have a good time in the outdoor areas and restaurants, but it is not a good place to enjoy or sleep well in its rooms.
Stayed 2 nights in Jul 2024

10/10 Excellent

ibis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property clean and new, I love doing wakeboarding, I love Otis junior the dog . I dont like the equipment for wakeboarding, its a very expensive sport and the boards, biddings, safe jackets everything for it is very old and they are all broken
Stayed 3 nights in Oct 2025

8/10 Good

ibis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing… but that’s a wakeboard place so you could improve the conditions for wakeboarding. The equipment is horrible, horrible it’s not even usable, you should buy new equipment and open the beginner side… thank you
Stayed 8 nights in Aug 2025

10/10 Excellent

KARLA PAULETTE

Liked: Cleanliness, amenities, property conditions & facilities
De verdad que bonito lugar, desde que llegamos la atención fue muy buena, la gente muy servicial y amable, las instalaciones están muy padres, todo muy limpio, la verdad la pasamos muy bien, pidan el burrito esta delicioso y si tienen suerte hay un changuito que anda por ahí libre
Stayed 1 night in May 2025

10/10 Excellent

fidel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi estancia en Mayan Water Complex fue inmejorable. Desde el primer momento, la atención del personal fue cálida, profesional y siempre dispuesta a ayudar en todo lo necesario. Se nota el amor y la dedicación con la que cuidan cada rincón del lugar: todo está impecable, bien organizado y rodeado de una naturaleza que te invita a relajarte. Es un espacio pensado para disfrutar y sentirse en paz, ya sea que vengas a practicar wakeboard o simplemente a desconectarte. ¡Una experiencia que definitivamente quiero repetir!
Stayed 1 night in May 2025

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un excelente lugar, es muy tranquilo el servicio es muy bueno, la comida esta muy buena y está cerca de Playa del Carmen.
Stayed 1 night in May 2025

2/10 Terrible

Antoniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible no vayan nunca

Horrible experiencia. Deberian cerrar este hotel
Stayed 1 night in May 2025

2/10 Terrible

Antoniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estafa

No pude llegar. Intente ponerme en contacto con el hotel pero jamas lo logre
Stayed 3 nights in Apr 2025

8/10 Good

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención con el personal
Stayed 1 night in Feb 2025

8/10 Good

Pui Kim

Liked: Cleanliness, staff & service
The staff were very polite and sweet. Things required in the rooms: - better shower head - hook for face and hand towel by the sink
Stayed 5 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo muy bien a excepción de la señora del servicio de limpieza que se ponia afuera de mi puerta a hablar por telefono y gritaba y me desperto varias veces
Stayed 4 nights in Feb 2025

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Propre et tranquille personnel acceuillant
Stayed 26 nights in Jan 2025

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best cable wakeboarding place in Mexico. Very quiet place in the jungle with planty of wild animals like monkeys, birds ( we met even family of Tucans ! ) Beautiful place.
Stayed 1 night in Jan 2025

4/10 Poor

Elena

Disliked: Cleanliness, staff & service, amenities
Parece que tiene piscina en las fotografías del alojamiento, pero en realidad no tiene. Tiene un jacuzzi minúsculo que la chica de recepción (muy antipática y poco servicial, por cierto) no quiso abrirlo para mi hijo y para mí. El "restaurante" (por decirlo de alguna forma) muy pobre: muy caro y no tenían de nada. La actitud de las camareras horrible porque dejaban clarísimo que no tenían ganas ningunas de trabajar.
Stayed 1 night in Dec 2024

4/10 Poor

Cuauhtemoc

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Le recepcionista poco cortes y mal encarada
Stayed 3 nights in Jan 2025

6/10 Okay

Cuauhtemoc

Disliked: Staff & service, amenities
Lo único fue el personal de limpieza de ahí en fuera la atención fue mala sobre todo la de recepción mal encargada
Stayed 1 night in Jan 2025

10/10 Excellent

Giovani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and relaxing.
Stayed 4 nights in Dec 2024

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