Grand Hyatt Playa Del Carmen Resort Reviews, Deals & Photos 2024

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Luxury hotel on the beach, with 4 outdoor swimming pools

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Dates

May 2024

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June 2024

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4 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)

Minibar, in-room safe, individually furnished, desk

Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer

Overview
Rooms
Location
Policies

8.6

Excellent

Popular amenities

Breakfast available

Pet friendly

Pool

Parking available

Free WiFi

Restaurant

Explore the area

1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710

Quinta Avenida1 min walk
Mamitas Beach4 min walk
Playa del Carmen Maritime Terminal18 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Room options

Garden View with 1 King bed with small plunge pool

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

38 sq m
Sleeps 4
1 King Bed

Hyatt Room with 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

37 sq m
Sleeps 4
1 King Bed

Hyatt Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

37 sq m
Sleeps 4
2 Queen Beds

Club Room with 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Club Lounge

Free cribs/infant beds

Flat-screen TV

38 sq m
Sleeps 4
1 King Bed

Swim Up Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

38 sq m
Sleeps 4
2 Queen Beds

Club Partial Ocean View Room With 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Club Lounge

Free cribs/infant beds

Flat-screen TV

38 sq m
Partial ocean view
Sleeps 4
1 King Bed

Club Partial Ocean View Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Club Lounge

Free cribs/infant beds

Flat-screen TV

38 sq m
Partial ocean view
Sleeps 4
2 Queen Beds

Ocean Front Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

37 sq m
Sleeps 4
2 Queen Beds

ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

37 sq m
Sleeps 4
2 Queen Beds

Swim Up Room with 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

37 sq m
Sleeps 3
1 King Bed

Partial Ocean View Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

38 sq m
Sleeps 4
2 Queen Beds

Partial Ocean View Room with 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

37 sq m
Partial ocean view
Sleeps 4
1 King Bed

Ocean View Room with 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

37 sq m
Sleeps 4
1 King Bed

Ocean View Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

37 sq m
Sleeps 4
2 Queen Beds

Executive Suite King and Club Access

Highlights

Balcony

Separate sitting area

Soundproofed

Individually furnished

Private plunge pool

Air conditioning

Connecting rooms available

Free cribs/infant beds

76 sq m
Sleeps 4
1 King Bed

Club Ocean View room with 1 King Bed

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Club Lounge

Free cribs/infant beds

Flat-screen TV

38 sq m
Sleeps 4
1 King Bed

Grand Suite King and Club Access

Highlights

Balcony

Separate sitting area

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Club Lounge

Free cribs/infant beds

57 sq m
Sleeps 4
1 King Bed

Club Ocean View Room with 2 Queen Beds

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Club Lounge

Free cribs/infant beds

Flat-screen TV

38 sq m
Sleeps 4
2 Queen Beds

Plunge Pool Suite King and Club Access

Highlights

Balcony

Separate sitting area

Soundproofed

Individually furnished

Private plunge pool

Air conditioning

Connecting rooms available

Club Lounge

54 sq m
Sleeps 4
1 King Bed

Garden View with 2 Queen bed with small plunge pool

Highlights

Balcony

Soundproofed

Individually furnished

Air conditioning

Connecting rooms available

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

37 sq m
Sleeps 4
2 Queen Beds

Similar properties

On private beach

Pool

Hot Tub

All inclusive

per night

$536 total

includes taxes & fees

May 2 - May 3

Pool

Hot Tub

All inclusive

Spa

per night

$390 total

includes taxes & fees

May 2 - May 3

About the neighborhood

Playa del Carmen

Grand Hyatt Playa Del Carmen Resort is located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, and is in the entertainment district and on the beach. The area's natural beauty can be seen at Mamitas Beach and Maroma Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Traveling with kids? Don't miss Xel-Há Park. Discover the area's water adventures with scuba diving and snorkeling nearby, or enjoy the great outdoors with skydiving and ecotours.

Visit our Playa del Carmen travel guide

What's nearby

Quinta Avenida - 1 min walk
Mamitas Beach - 4 min walk
Playa del Carmen Main Beach - 4 min walk
Playa del Carmen Maritime Terminal - 18 min walk
Xcaret Eco Theme Park - 14 min drive

Getting around

Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

La Vagabunda - 1 min walk
Ambasciata d'Italia Ristorante - 2 min walk
La Vaca Gaucha - 2 min walk
Restaurante Ojitos Mios - 1 min walk
Toscana Grill - 2 min walk

About this property

Grand Hyatt Playa Del Carmen Resort

Luxury family-friendly hotel near Quinta Avenida

Located close to Mamitas Beach and Playa del Carmen Maritime Terminal, Grand Hyatt Playa Del Carmen Resort provides a poolside bar, a terrace, and shopping on site. With amenities like a white sand beach and beachfront dining, this hotel is the perfect place to soak up the sun. Treat yourself to a body scrub, a body wrap, or a manicure/pedicure at Cenote Spa, the onsite spa. The on-site Japanese cuisine sushi bar, Sushi 'n' Raw Bar, features ocean views and dinner. Yoga classes and Pilates classes are offered at the 24-hour gym; Grand Hyatt Playa Del Carmen Resort also has a coffee shop/cafe, a garden, and a playground. In addition to a hair salon and an arcade/game room, guests can connect to free in-room WiFi, with speed of 25+ Mbps.

You'll also find perks like:

4 outdoor pools and a children's pool, with cabanas, sun loungers, and pool umbrellas
Full breakfast (surcharge), free bicycle rentals, and valet parking (surcharge)
A roundtrip airport shuttle (surcharge), supervised childcare (surcharge), and a 24-hour front desk
Massage treatment rooms, 14 meeting rooms, and an elevator
Guest reviews speak well of the helpful staff, overall condition, and location

Room features

All 314 individually furnished rooms feature perks such as laptop-compatible safes and air conditioning, in addition to amenities like free WiFi and sound-insulated walls. Guests reviews give good marks for the clean rooms at the property.

Extra amenities include:

Rollaway/extra beds (surcharge) and free cribs/infant beds
Bathrooms with rainfall showers and tubs or showers
47-inch flat-screen TVs with cable channels
Wardrobes/closets, balconies, and coffee/tea makers

All inclusive details

All-inclusive room rates at Grand Hyatt Playa Del Carmen Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transportation

Height restrictions apply for onsite parking
Roundtrip airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
Valet parking on site (USD 20 per day)
Wheelchair-accessible parking available

Food and drink

Daily full breakfast available 7:00 AM–11:00 AM for a fee: USD 36 per person
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

La Cocina
Sushi 'n' Raw Bar

Things to do

24-hour gym
4 outdoor pools
Arcade/game room
Children's club
Children's pool
Fitness classes
Free bicycle rentals
Full-service spa
Pilates classes
Playground
Sauna
Shopping
Steam room
Yoga classes

Family friendly

4 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's club (surcharge)
Children's pool
Free crib
Laundry facilities
Playground
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Daily housekeeping
Dry cleaning/laundry service
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

14 meeting rooms

Outdoors

Garden
On the beach
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

8 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Facials
Hydrotherapy
Manicures/pedicures
Massage
Reflexology
Sauna
Spa open daily
Spa tub
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

More

5 floors
Ballroom
Built in 2014
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free crib
Rollaway/extra bed (surcharge)

Bathroom

Bathrobes
Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Slippers
Towels

Entertainment

47-inch flat-screen TV with cable channels
iPod dock
MP3 dock

Food and drink

Coffee/tea maker
Limited room service
Minibar

Outdoor space

Balcony

More

Air conditioning (climate-controlled)
Ceiling fan
Connecting rooms available
Desk
Free daily newspapers
Individual furnishings
Iron/ironing board
Laptop-compatible safe
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

For more details, please contact the property using the information on the booking confirmation

Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total (up to 49 lbs per pet)

Pets cannot be left unattended

Restrictions apply; for more information contact the property at the number on the booking confirmation

Food and water bowls, an off-leash area, and pet-sitting services are available

Children and extra beds

Children are welcome

Rollaway/extra beds are available for USD 30.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

Fee for full breakfast: approximately USD 36 per person
Airport shuttle fee: USD 153 per vehicle (one-way, maximum occupancy 2)
Airport shuttle fee per child: USD 35 (one-way), (up to 11 years old)
Valet parking fee: USD 20 per day
Pet fee: USD 100 per pet, per stay
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

This property accepts MXN currency only for all onsite payments, including incidentals.

We should mention

This property caters to LGBTQ+ guests

Pool access available from 8:00 AM to 8:00 PM

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Parking height restrictions apply

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Grand Hyatt Playa Carmen Resort

Grand Hyatt Playa Carmen

Frequently asked questions

Does Grand Hyatt Playa Del Carmen Resort have a pool?

Yes, this property has 4 outdoor pools and a children's pool. Pool access is from 8:00 AM–8:00 PM.

Is Grand Hyatt Playa Del Carmen Resort pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 49 lbs per pet. There's a fee of USD 100 per pet, per stay. Service animals are exempt from fees.

How much is parking at Grand Hyatt Playa Del Carmen Resort?

Valet parking is available for USD 20 per day.

What time is check-in at Grand Hyatt Playa Del Carmen Resort?

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Grand Hyatt Playa Del Carmen Resort?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Grand Hyatt Playa Del Carmen Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9:00 AM–6:00 PM on request. A fee of USD 153 per vehicle applies.

Are there all-inclusive benefits at Grand Hyatt Playa Del Carmen Resort?

Some rate plans available at this property are all-inclusive.

Where is Grand Hyatt Playa Del Carmen Resort located?

Located in Downtown Playa del Carmen, this beachfront hotel is in the city center and within a 5-minute walk of Quinta Avenida and Mamitas Beach. Playa del Carmen Maritime Terminal and Xplor Theme Park are also within 6 mi (10 km).

Grand Hyatt Playa Del Carmen Resort Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

8/10 Good

Avihay

Apr 16, 2024

Liked: Cleanliness, staff & service, amenities

The noise in my room (with windows close!) was extremely loud from non to 7pm Thursday through Sunday . Couldn’t sleep or relax at my room. From the pool party next to the hotel. I have been told it’s loud area but at the balcony not in the room. Also the breakfast I eat Monday morning gave me stomach aches. Other than that hotel stuff was great

Stayed 4 nights in Apr 2024

8/10 Good

John

Traveled with family

Apr 16, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The amenities are incredible. Everything is kept in rip top shape. Convenient location. Staff is so attentive and kind. Only thing it’s lacking is food variety. Very limited options at restaurants and poolside. Not to mention the prices are too high. Don’t mind paying top dollar for quality food but their food prices were unjustifiable. Cabana options are another issue. $200 for a cabana (more like day bed) with strangers literally elbow to you and only options for drinks included are beer. Aren’t allowed to exchange for anything but soda.

Stayed 2 nights in Apr 2024

8/10 Good

MIRCEA, LAFAYETTE

Traveled with family

Apr 8, 2024

Liked: Cleanliness, staff & service

Excellent location , close to Main Street in Playa, a little rundown property; for an elderly , not easy to get to the main entrance from the street since one has to climb a hill

Stayed 6 nights in Mar 2024

2/10 Terrible

Angela

Traveled with partner

Mar 29, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Door hinge looked broken, the safe hinge looked broken & an umbrella flew & hit my husbands back.

Stayed 5 nights in Mar 2024

8/10 Good

Sabrina

Mar 25, 2024

Stayed 4 nights in Mar 2024

10/10 Excellent

Denise, Edmonton

Traveled with family

Mar 24, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I enjoyed the property. Beach accessible. Buffet was great.

Stayed 7 nights in Mar 2024

10/10 Excellent

Joseph

Traveled with partner

Mar 18, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing place !!!

Stayed 4 nights in Mar 2024

10/10 Excellent

Giuseppe

Traveled with partner

Mar 16, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good place to enjoy

Stayed 5 nights in Mar 2024

10/10 Excellent

Ilene

Mar 14, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Mar 2024

10/10 Excellent

dennis

Traveled with partner

Mar 11, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful place absolutely amazing staff

Stayed 3 nights in Mar 2024

Grand Hyatt Playa Del Carmen Resort

Choose dates to view prices

Grand Hyatt Playa Del Carmen Resort

Photo gallery for Grand Hyatt Playa Del Carmen Resort

Overview of Grand Hyatt Playa Del Carmen Resort

Excellent

Popular amenities

Explore the area

Room options

View all photos for Garden View with 1 King bed with small plunge pool

Garden View with 1 King bed with small plunge pool

Highlights

View all photos for Hyatt Room with 1 King Bed

Hyatt Room with 1 King Bed

Highlights

View all photos for Hyatt Room with 2 Queen Beds

Hyatt Room with 2 Queen Beds

Highlights

View all photos for Club Room with 1 King Bed

Club Room with 1 King Bed

Highlights

View all photos for Swim Up Room with 2 Queen Beds

Swim Up Room with 2 Queen Beds

Highlights

View all photos for Club Partial Ocean View Room With 1 King Bed

Club Partial Ocean View Room With 1 King Bed

Highlights

View all photos for Club Partial Ocean View Room with 2 Queen Beds

Club Partial Ocean View Room with 2 Queen Beds

Highlights

View all photos for Ocean Front Room with 2 Queen Beds

Ocean Front Room with 2 Queen Beds

Highlights

View all photos for ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

Highlights

View all photos for Swim Up Room with 1 King Bed

Swim Up Room with 1 King Bed

Highlights

View all photos for Partial Ocean View Room with 2 Queen Beds

Partial Ocean View Room with 2 Queen Beds

Highlights

View all photos for Partial Ocean View Room with 1 King Bed

Partial Ocean View Room with 1 King Bed

Highlights

View all photos for Ocean View Room with 1 King Bed

Ocean View Room with 1 King Bed

Highlights

View all photos for Ocean View Room with 2 Queen Beds

Ocean View Room with 2 Queen Beds

Highlights

View all photos for Executive Suite King and Club Access

Executive Suite King and Club Access

Highlights

View all photos for Club Ocean View room with 1 King Bed

Club Ocean View room with 1 King Bed

Highlights

View all photos for Grand Suite King and Club Access

Grand Suite King and Club Access

Highlights

View all photos for Club Ocean View Room with 2 Queen Beds

Club Ocean View Room with 2 Queen Beds

Highlights

View all photos for Plunge Pool Suite King and Club Access

Plunge Pool Suite King and Club Access

Highlights

View all photos for Garden View with 2 Queen bed with small plunge pool

Garden View with 2 Queen bed with small plunge pool

Highlights

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About the neighborhood

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Grand Hyatt Playa Del Carmen Resort

All inclusive details

Languages