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Princess Family Club Riviera - All Inclusive

Property class: 5 and above

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Photo gallery for Princess Family Club Riviera - All Inclusive

A beach with palm trees, a thatched-roof structure, and a clear view of the ocean. - Princess Family Club Riviera - All Inclusive (Playa del Carmen)
A resort with a swimming pool, palm trees, and modern architecture. - Princess Family Club Riviera - All Inclusive (Playa del Carmen)
A long bar area with high, arched brick ceilings and multiple seating options. - Princess Family Club Riviera - All Inclusive (Playa del Carmen)
A hotel lobby with a patterned wall, a central chandelier, and large vases. - Princess Family Club Riviera - All Inclusive (Playa del Carmen)
A gym with exercise equipment, glass walls, and a view of a pool and outdoor area. - Princess Family Club Riviera - All Inclusive (Playa del Carmen)
Consider a stay at Princess Family Club Riviera - All Inclusive and take advantage of a free breakfast buffet, a nightclub, and a swim-up bar. With a beachfront location, a beach bar, and sun loungers, this resort is the perfect place to soak up some sun. Treat yourself to a facial, a deep-tissue massage, or a manicure/pedicure at Spa Princess, the onsite spa. Be sure to enjoy international cuisine at one of the 12 on-site restaurants. Fitness classes are offered at the health club; other things to do include volleyball and basketball. Free in-room WiFi is available to all guests, along with a poolside bar and a grocery/convenience store.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Family Room (Club)

A hotel room with a large bed, a desk, a chair, and a balcony with a view.

Family Room (Club)

7.6 out of 10
Good
(47 reviews)
  • 58 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room, Pool Access (Club)

A room with a glass wall overlooking a swimming pool and lounge chairs.

Family Room, Pool Access (Club)

8.0 out of 10
Very good
(17 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Single Room Deluxe with Garden View

Minibar (free items), in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

  • Garden view
  • 55 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room Deluxe with Garden View

Minibar (free items), in-room safe, desk, iron/ironing board

Single Room Deluxe with Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 55 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room Deluxe with Garden View

A hotel room with a large bed, a desk, a chair, and a balcony with a view.

Single Room Deluxe with Garden View

  • Garden view
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds

About the neighborhood

Located in Playa del Carmen, Princess Family Club Riviera - All Inclusive is on the beach. El Camaleón Mayakoba Golf Course and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xplor Theme Park. Traveling with kids? Consider Temazcal Natura and Xaman Ha Aviary. Take an opportunity to explore the area for water adventures such as scuba diving. Visit our Playa del Carmen travel guide
View more Resorts in Playa del Carmen
Map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710

What's nearby

  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    15 min drive - 5.7 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    15 min drive - 5.9 miles
  • A beach with palm trees, a thatched-roof hut, and a marina with boats.
    Maroma Beach
    19 min drive - 8.7 miles
  • A person in a pink swimsuit swimming in a clear turquoise pool surrounded by lush green moss-covered walls.
    Xcaret Eco Theme Park
    28 min drive - 12.0 miles
  • Playa Xcalacoco
    5 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN)
    40 min drive

Restaurants

  • Amaranto
    18 min walk
  • Alberca - Pool
    6 min walk
  • Yucatán Main Restaurant
    13 min walk
  • La Locanda
    8 min walk
  • Marley Coffee
    3 min drive

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  • Hot tub
  • Breakfast included
  • All inclusive
8.4 out of 10, Very good, 849 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 12 restaurants
  • 20 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Buffet Family Club
  • La Vaquería
  • Mama Mía
  • Naranja
  • Verde

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 27,254 square feet of conference space
  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

MastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.45 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Princess Family Club Riviera - All Inclusive have a pool?

Yes, this property has 12 outdoor pools and a children's pool.

Is Princess Family Club Riviera - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Princess Family Club Riviera - All Inclusive ?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Princess Family Club Riviera - All Inclusive ?

Check-out is at noon.

Are there all-inclusive benefits at Princess Family Club Riviera - All Inclusive ?

Yes, the property is all-inclusive. All food and beverages are included, and activities include soccer, tennis, volleyball, and more.

Where is Princess Family Club Riviera - All Inclusive located?

Nestled on the beach, this Playa del Carmen resort is within 1 mi (2 km) of Playa Xcalacoco and Chun-Zumbul (diving site). El Camaleón Mayakoba Golf Course and Punta Esmeralda Beach are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Princess Family Club Riviera - All Inclusive Reviews

8.0

Very Good

8.6

Cleanliness

8.6

Location

8.2

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 382 out of 918 reviews
Rating 8 - Good. 268 out of 918 reviews
Rating 6 - Okay. 145 out of 918 reviews
Rating 4 - Poor. 67 out of 918 reviews
Rating 2 - Terrible. 56 out of 918 reviews

Reviews

Verified review

8/10 Good

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice place to go and family friendly!
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Grecia Paloma Bezanilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing the staff was friendly, the rooms, the pools, the resort as a whole was super clean!
Stayed 6 nights in Jun 2026
Verified review

6/10 Okay

Karene

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and welcoming, we didn't like the fact that we couldn't enjoy the beach because of sea weeds and how awful it smelled. We also didn't like the fact that there were wild animals roaming the pool side area. Entertainment at nights was too short and the food at the buffet was same every day. Our son enjoyed the kids club.Overall not bad but not either.
Stayed 7 nights in Jul 2026
Verified review

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities
We spent the week here and had a good time. Staff was great and very attentive thing. Rooms where clean. The food at the family buffet was hit or miss buts its typically very quiet. Loved the ice cream shop and the family club areas We never used the drop off kids club service One thing that I wish I knew going in as how the dinner reservation system worked being 72 hours open in advance the first 3 days you probably wont be able to book a restaurant just take that in mind when pre-booking any excursion. One improvement to the family club room I would make is to add something to make grip on the bottom of the family club rooms.
Stayed 6 nights in Jul 2026
Verified review

2/10 Terrible

Anne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst resort I’ve been too thus far. From the cleanliness, to the staff and the food. Couldn’t even get into one restaurant, reservations were booked since checking in which was pretty dumb to begin with since you needed a room number to make a reservation. Would never recommend this resort to anybody EVER! Waste of $2000 + to eat the same three buffets 5 days straight! Oh and let’s not forget no beach due to the seaweeds and that smell was unbearable! Felt bad for those who had rooms next to the beach! SMH
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a week here and it exceeded expectations. Check-in and check-out were smooth and hassle-free, and the staff were incredibly friendly throughout our stay. Our room was spotless every day thanks to great daily housekeeping. Food: A real highlight of the resort. Food was available 24 hours, and both the breakfast and lunch buffets were fabulous. Evening à la carte dining was even better — the restaurant selection is impressively diverse, spanning Italian, Brazilian, Mexican, and more. Just keep in mind dinner reservations need to be booked a few hours to a day ahead, and there’s a mildly formal dress code in the evenings, so plan accordingly. Activities & Pools: Excellent activities for kids, and the pools were phenomenal — a definite highlight for our family. Beach: Beautiful, though sargassum caused some odor in the afternoons. Mornings were much better for beach time. Getting Around: Intra-resort transportation was great, making it easy to get everywhere on the property. A few suggestions: The diet beverage selection through out the resort was limited to just Diet Coke — broadening this would be appreciated. Also, desserts leaned mostly continental, with Mexican specialties like churros offered only once a week; more regular options like tres leches would be a nice touch given the resort’s location. Overall: A phenomenal stay — we’d absolutely return in the future. Highly recommend for families.
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Chantel

Liked: Amenities
Family club and swim out was amazing ! Best week in an all inclusive resort
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Jagjit singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for family vacations....
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

ADRIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, delicious food and great pools
Stayed 6 nights in Jul 2024
Verified review

6/10 Okay

Melissa

Liked: Property conditions & facilities
While staying at princess family club, I noticed that they don't really stock the rooms very well. We were missing a bunch of body gels and did not have enough towels for our family. It felt like we had to constantly call them to ask them for things and at one point I just stopped calling. Also, our room didn't have any drawers or hooks or anything that we could put our clothes on. The lack of areas to put our stuff and to sit down was pretty disappointing. We were basically living out of the luggage for the whole week. We paid extra for the swim walkout but in my opinion it wasn't really worth it as the family club walkout didn't lead to any of the main pools. There were other walkouts that did lead to the main pools that would have been nice for the kids. Overall, my experience was just okay, but I don't think I would book with princess family club again. I would try for another resort for a better experience with my family.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Staff was always friendly and helpful.
Stayed 8 nights in Oct 2024
Verified review

8/10 Good

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful professional and friendly
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Francisco Ignacio Suarez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is awesome, and the personnel were super friendly.
Stayed 12 nights in Feb 2025
Verified review

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Have nice for family vacation
Stayed 5 nights in Nov 2024
Verified review

10/10 Excellent

Tony D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of food choices for family, family activities.
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Stephen Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family oriented all inclusive. Lots to do within the resort, and close to a ton of cool adventures. Would definitely go again!
Stayed 12 nights in Mar 2025
Verified review

8/10 Good

Markku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really easy place for family with small children
Verified review

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything the room service was good and very clean around the resort area.
Stayed 10 nights in Oct 2024
Verified review

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Great pools
Stayed 10 nights in Mar 2025
Verified review

10/10 Excellent

Alondra

My kids has a blast.
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Ramon

Everyone was very friendly
Verified review

10/10 Excellent

olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we liked that it was kids friendly, lots of different pools, fiod was great.
Stayed 9 nights in Dec 2024
Verified review

10/10 Excellent

Hebler

Liked: Cleanliness, amenities, property conditions & facilities
Place was nice ,very clean. Workers very friendly. Very nice place. I will go again.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Hardik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and facilities. Must try out
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Joao Henrique

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly. Food was superb. Pools were super clean. Everything was accessible. I will visit again :)
Stayed 4 nights in May 2025