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Princess Family Club Riviera - All Inclusive

5.0 star property
Luxury resort on the beach, with 12 outdoor pools

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Photo gallery for Princess Family Club Riviera - All Inclusive

On the beach, white sand, sun loungers, beach umbrellas
Family Room, Pool Access (Club) | Children's theme room
Sports facility
Meeting facility
Family Room, Pool Access (Club) | Children's theme room

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar
  • Breakfast included
  • Parking included
  • Room service

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Family Room (Club)

Family Room (Club) | 1 bedroom, free minibar, in-room safe, desk

Family Room (Club)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Plasma TV
Separate bedroom
  • 58 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room, Pool Access (Club)

1 bedroom, free minibar, in-room safe, desk

Family Room, Pool Access (Club)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Plasma TV
Separate bedroom
  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Triple Room Luxury With Pool View

1 bedroom, free minibar, in-room safe, desk

Triple Room Luxury With Pool View

  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Double Room Luxury With Pool View

1 bedroom, free minibar, in-room safe, desk

Double Room Luxury With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Deluxe With Garden View

1 bedroom, free minibar, in-room safe, desk

Single Room Deluxe With Garden View

  • Sleeps 5
  • 1 Double Sofa Bed and 2 Queen Beds

View all photos for Double Room Deluxe With Garden View

1 bedroom, free minibar, in-room safe, desk

Double Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room Deluxe With Garden View

1 bedroom, free minibar, in-room safe, desk

Quadruple Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Deluxe With Garden View

1 bedroom, free minibar, in-room safe, desk

Single Room Deluxe With Garden View

  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room Luxury With Pool View

1 bedroom, free minibar, in-room safe, desk

Quadruple Room Luxury With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Deluxe With Garden View

1 bedroom, free minibar, in-room safe, desk

Single Room Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Single Room Luxury With Pool View

1 bedroom, free minibar, in-room safe, desk

Single Room Luxury With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room Luxury With Pool View

1 bedroom, free minibar, in-room safe, desk

Triple Room Luxury With Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Single Room Deluxe With Garden View

1 bedroom, free minibar, in-room safe, desk

Single Room Deluxe With Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Triple Room Deluxe With Garden View

1 bedroom, free minibar, in-room safe, desk

Triple Room Deluxe With Garden View

  • Sleeps 5
  • 1 Twin Sofa Bed and 2 Double Beds

View all photos for Double Room Luxury With Pool View

1 bedroom, free minibar, in-room safe, desk

Double Room Luxury With Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Triple Room Deluxe With Garden View

1 bedroom, free minibar, in-room safe, desk

Triple Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Luxury With Pool View

1 bedroom, free minibar, in-room safe, desk

Single Room Luxury With Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Single Room Deluxe With Garden View

1 bedroom, free minibar, in-room safe, desk

Single Room Deluxe With Garden View

  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room Luxury With Pool View

1 bedroom, free minibar, in-room safe, desk

Single Room Luxury With Pool View

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room -5 Guests- Deluxe With Garden View

1 bedroom, free minibar, in-room safe, desk

Family Room -5 Guests- Deluxe With Garden View

  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

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About the neighborhood

Map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.0 mile
  • Gran Coyote Golf - 4 min drive - 1.6 miles
  • El Camaleón Mayakoba Golf Course - 4 min drive - 1.6 miles
  • Playa del Carmen Main Beach - 10 min drive - 5.3 miles
  • Tres Rios Ecopark - 11 min drive - 4.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬6 min walk
  • ‪Privilege Lounge - ‬16 min walk
  • ‪Piano Bar - ‬20 min walk
  • ‪Restaurante Hacienda - ‬7 min walk

About this property

Princess Family Club Riviera - All Inclusive

Luxury all-inclusive resort near El Camaleón Mayakoba Golf Course
Take advantage of a free breakfast buffet, a nightclub, and a swim-up bar at Princess Family Club Riviera - All Inclusive . This resort is a great place to bask in the sun with a white sand beach, a beach bar, and sun loungers. Treat yourself to a manicure/pedicure, a deep-tissue massage, or reflexology at Spa Princess, the onsite spa. Be sure to enjoy international cuisine at one of the 12 on-site restaurants. Fitness classes are offered at the health club; other things to do include beach volleyball and basketball. In addition to a poolside bar and a grocery/convenience store, guests can connect to free in-room WiFi.
Other perks include:
  • 12 outdoor pools and a children's pool, with a waterslide and a swim-up bar
  • Free self parking
  • 6 outdoor tennis courts, babysitting (surcharge), and a porter/bellhop
  • Multilingual staff, a 24-hour front desk, and concierge services
  • Guest reviews speak highly of the helpful staff
Room features
All 144 rooms feature comforts such as 24-hour room service and free stocked minibars, in addition to thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Childcare services, free infant beds, and free extra beds
  • Bathrooms with jetted tubs and free toiletries
  • Plasma TVs with cable channels
  • Balconies or patios, coffee/tea makers, and ceiling fans

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 12 restaurants
  • 20 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Buffet Family Club
  • La Vaquería
  • Mama Mía
  • Naranja
  • Verde

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu

Frequently asked questions

Does Princess Family Club Riviera - All Inclusive have a pool?

Yes, this property has 12 outdoor pools and a children's pool.

Is Princess Family Club Riviera - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Princess Family Club Riviera - All Inclusive ?

Self parking is free at this property.

What time is check-in at Princess Family Club Riviera - All Inclusive ?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Princess Family Club Riviera - All Inclusive ?

Check-out is at noon.

Are there all-inclusive benefits at Princess Family Club Riviera - All Inclusive ?

Yes, the property is all-inclusive. All food and beverages are included, and activities include soccer, tennis, volleyball, and more.

Where is Princess Family Club Riviera - All Inclusive located?

Nestled on the beach, this Playa del Carmen resort is within 1 mi (2 km) of Playa Xcalacoco and Chun-Zumbul (diving site). El Camaleón Mayakoba Golf Course and Punta Esmeralda Beach are also within 3 mi (5 km).

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Princess Family Club Riviera - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 336 out of 812 reviews
Rating 8 - Good. 244 out of 812 reviews
Rating 6 - Okay. 128 out of 812 reviews
Rating 4 - Poor. 57 out of 812 reviews
Rating 2 - Terrible. 47 out of 812 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joao Henrique

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly. Food was superb. Pools were super clean. Everything was accessible. I will visit again :)
Stayed 4 nights in May 2025

10/10 Excellent

Genadi Vasilev

Liked: Cleanliness, amenities, property conditions & facilities
Friendly stuff, and good rooms. The food could be slightly better. Being at the sea, I was expecting more sea food, especially varieties of fish.
Stayed 7 nights in May 2025

10/10 Excellent

Hardik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and facilities. Must try out
Stayed 5 nights in Feb 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort for families. We were traveling with our grandchildren and they had a wonderful time
Stayed 5 nights in Apr 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grand riviera family club was amazing we had a blast
Stayed 4 nights in Apr 2025

10/10 Excellent

Jagjit singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for family vacations....
Stayed 5 nights in Mar 2025

10/10 Excellent

Stephen Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family oriented all inclusive. Lots to do within the resort, and close to a ton of cool adventures. Would definitely go again!
Stayed 12 nights in Mar 2025

4/10 Poor

Latif

Disliked: Staff & service, property conditions & facilities
The food and service was poor, would never visit again.
Stayed 5 nights in May 2025

8/10 Good

Paolo

Liked: Cleanliness, staff & service
Food was great,
Stayed 6 nights in Mar 2025

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Great pools
Stayed 10 nights in Mar 2025

8/10 Good

Abbey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for families. Very family friendly with fun options for young kids. Food was always good with something for everyone. Pool facilities were great, beach was nice if a little crowded with chairs, but kids still were able to have fun in the sand and swim in the ocean.
Stayed 7 nights in Apr 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in May 2025

10/10 Excellent

Lic. Agdaly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Mar 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the a la cartes and how they had gluten free options at all of them.
Stayed 7 nights in Jan 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Bartenders some good some rude Over all staff great
Stayed 7 nights in Mar 2025

2/10 Terrible

Eduardo

Disliked: Staff & service, amenities, property conditions & facilities
It was unfortunate to find out until we arrived that the hotel was undergoing major renovations, half of the hotel was closed, making all the amenities smaller in size and too crowded even for the time of the year. For the same reason the service staff provided a subpar service, creating confusion with reservations and simple requests.
Stayed 9 nights in May 2025

4/10 Poor

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff are amazing!
Stayed 6 nights in Jan 2025

10/10 Excellent

Luke

Liked: Cleanliness, amenities
Great place to stay
Stayed 4 nights in Oct 2024

8/10 Good

Markku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really easy place for family with small children

10/10 Excellent

Alena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy staying in the Princess, all was amazing.
Stayed 5 nights in Nov 2024

10/10 Excellent

Jaclyn

Liked: Cleanliness, amenities, property conditions & facilities
This was our 8th visit, and although the VIP package which was previously honored was not this time, it also didn't change my review. We have been many times; the renovation was similar to traveling here during covid. The only thing I would say could be re-evaluated is the evening show. The theater is really an amazing spot for patrons and performers and although outside was ok for some, people who are older or with limited mobility had an obvious hard time enjoying. One night it rained, and the show was moved to the disco club, which was a bit chaotic but manageable. Its seaweed season beach was as best as the hard-working staff could do. The new taco station by the beach bar was a great idea. There was a noticeable decrease in wildlife from previous visits. The staff all were kind and worked hard. It would have taken some strain off the bar tenders to have 2 or more at the swim up bars at all times but still wait time wasn't long. Check-in was efficient and pleasant. Our room was clean and ready for our stay. Overall, we would return again.
Stayed 4 nights in May 2025

8/10 Good

Princela

Liked: Staff & service, property conditions & facilities
I did not like being hounded for a timeshare opportunity. One of the workers was relentless. However, everyone else was a delight, especially at the swim up pool.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Have nice for family vacation
Stayed 5 nights in Nov 2024

6/10 Okay

Jonathan

Liked: Cleanliness, amenities
The Riviera is a really nice property. It’s geared towards families, especially is you stay at the Family Club. Be prepared for long walks, as the resort is huge. Our swim-up room was nice, but dated. We loved the evening entertainment. They clearly put an emphasis on the quality of shows and performances. However, the food situation was underwhelming. The buffets were fine, but the a la carte restaurants were disappointing. They should have more daytime snack options, like other resorts, were you and get tacos, pizza, and other snacks, at anytime. Overall, the resort is fine, but there are many flaws.
Stayed 7 nights in Apr 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything the room service was good and very clean around the resort area.
Stayed 10 nights in Oct 2024