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Fairmont Mayakoba Riviera Maya - All Inclusive

5.0 star property
Luxury property on the beach, with 5 outdoor pools

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Photo gallery for Fairmont Mayakoba Riviera Maya - All Inclusive

On the beach, white sand, sun loungers, beach umbrellas
View from room
Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View | Balcony view
Couples treatment rooms, sauna, steam room, body treatments
Beach Area Casita, Room, 2 Queen Beds, Canal View | Premium bedding, Select Comfort beds, in-room safe, desk

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast available

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

Premium bedding, Select Comfort beds, in-room safe, desk

Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Blackout drapes/curtains
Select Comfort bed
Premium bedding
  • 41 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Family Room, Connecting Rooms (Garden)

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Blackout drapes/curtains
Select Comfort bed
Premium bedding
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Non Smoking, Garden View

Premium bedding, Select Comfort beds, in-room safe, desk

Fairmont, Room, 1 King Bed, Non Smoking, Garden View

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Blackout drapes/curtains
Select Comfort bed
Premium bedding
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking, Garden View

Premium bedding, Select Comfort beds, in-room safe, desk

Fairmont, Room, 2 Queen Beds, Non Smoking, Garden View

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Blackout drapes/curtains
Select Comfort bed
Premium bedding
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View

Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View | Premium bedding, Select Comfort beds, in-room safe, desk

Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Blackout drapes/curtains
Select Comfort bed
Premium bedding
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

Family Room, Connecting Rooms (Lagoon)

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Blackout drapes/curtains
Select Comfort bed
Premium bedding
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View

Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View | Premium bedding, Select Comfort beds, in-room safe, desk

Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Blackout drapes/curtains
Select Comfort bed
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita Signature, Room, 1 King Bed, Non Smoking, Canal View

Casita Signature, Room, 1 King Bed, Non Smoking, Canal View | Premium bedding, Select Comfort beds, in-room safe, desk

Casita Signature, Room, 1 King Bed, Non Smoking, Canal View

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Blackout drapes/curtains
Select Comfort bed
Premium bedding
  • 45 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Casita Signature, Room, 2 Queen Beds, Non Smoking, Canal View

Premium bedding, Select Comfort beds, in-room safe, desk

Casita Signature, Room, 2 Queen Beds, Non Smoking, Canal View

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Blackout drapes/curtains
Select Comfort bed
Premium bedding
  • 45 sq m
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View | Exterior

Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
LED TV
Select Comfort bed
Separate bedroom
Blackout drapes/curtains
  • 85 sq m
  • Canal view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Casita, Signature Suite, 2 Queen Beds, Non Smoking, Canal View

Premium bedding, Select Comfort beds, in-room safe, desk

Casita, Signature Suite, 2 Queen Beds, Non Smoking, Canal View

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Blackout drapes/curtains
Select Comfort bed
Premium bedding
  • 85 sq m
  • Canal view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Non Smoking, Resort View

Premium bedding, Select Comfort beds, in-room safe, desk

Fairmont, Room, 1 King Bed, Non Smoking, Resort View

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Blackout drapes/curtains
Select Comfort bed
Premium bedding
  • 41 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Premium Suite, 1 King Bed, Non Smoking, Beachfront

Highlights

Furnished balcony
Separate sitting area
Private pool
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Blackout drapes/curtains
  • 100 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Bambu Suite, 1 King Bed, Private Pool, View

Premium bedding, Select Comfort beds, in-room safe, desk

Bambu Suite, 1 King Bed, Private Pool, View

Highlights

Furnished balcony
Separate sitting area
Private pool
Air conditioning
Free cribs/infant beds
Full-sized refrigerator/freezer
LED TV
Select Comfort bed
  • 172 sq m
  • Canal view
  • Sleeps 4
  • 1 King Bed

View all photos for Beach Area Casita Suite, 1 King Bed, Private Pool, Canal View, 1 king bed

Premium bedding, Select Comfort beds, in-room safe, desk

Beach Area Casita Suite, 1 King Bed, Private Pool, Canal View, 1 king bed

Highlights

Furnished balcony
Separate sitting area
Private pool
Air conditioning
Free cribs/infant beds
LED TV
Select Comfort bed
Separate bedroom
  • 103 sq m
  • Canal view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Beach Area Casita, Room, 2 Queen Beds, Canal View

Beach Area Casita, Room, 2 Queen Beds, Canal View | Premium bedding, Select Comfort beds, in-room safe, desk

Beach Area Casita, Room, 2 Queen Beds, Canal View

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Blackout drapes/curtains
Select Comfort bed
Premium bedding
  • 47 sq m
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Beach Area Casita, Room, 1 King Bed, Canal View

Beach Area Casita, Room, 1 King Bed, Canal View | Premium bedding, Select Comfort beds, in-room safe, desk

Beach Area Casita, Room, 1 King Bed, Canal View

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Blackout drapes/curtains
Select Comfort bed
Premium bedding
  • 43 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for El Camaleon Presidential Suite, 1 King Bed, Private Pool Ocean View

El Camaleon Presidential Suite, 1 King Bed, Private Pool Ocean View | View from room

El Camaleon Presidential Suite, 1 King Bed, Private Pool Ocean View

Highlights

Furnished balcony
Separate sitting area
Private pool
Air conditioning
Free cribs/infant beds
Full-sized refrigerator/freezer
LED TV
Select Comfort bed
  • 205 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for La Tortuga Suite, 1 King Bed, Private Pool, View

La Tortuga Suite, 1 King Bed, Private Pool, View | Premium bedding, Select Comfort beds, in-room safe, desk

La Tortuga Suite, 1 King Bed, Private Pool, View

Highlights

Furnished balcony
Separate sitting area
Private pool
Air conditioning
Free cribs/infant beds
Full-sized refrigerator/freezer
LED TV
Select Comfort bed
  • 198 sq m
  • Canal view
  • Sleeps 3
  • 1 King Bed

View all photos for Coral Suite, 1 King Bed, Private Pool

Coral Suite, 1 King Bed, Private Pool | Living area | LED TV, pay movies

Coral Suite, 1 King Bed, Private Pool

Highlights

Furnished balcony
Separate sitting area
Private pool
Air conditioning
Free cribs/infant beds
Full-sized refrigerator/freezer
LED TV
Select Comfort bed
  • 139 sq m
  • Canal view
  • Sleeps 4
  • 1 King Bed

Casita, Suite, 1 King Bed, Non Smoking, Beachfront

Highlights

Furnished balcony
Separate sitting area
Private pool
Air conditioning
Free cribs/infant beds
LED TV
Ceiling fan
Blackout drapes/curtains
  • 89 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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Fairmont Mayakoba

About the neighborhood

Map
Carretera Fed.Cancún- Playa del Carmen, KM 298, Solidaridad, Playa del Carmen, QROO, 77710

What's nearby

  • El Camaleón Mayakoba Golf Course - 6 min walk - 0.4 miles
  • Gran Coyote Golf - 3 min drive - 2.2 miles
  • Playa Xcalacoco - 6 min drive - 3.1 miles
  • Tres Rios Ecopark - 7 min drive - 3.1 miles
  • Playa del Carmen Main Beach - 9 min drive - 6.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Cafe Antoinette - ‬5 min walk
  • ‪La Copa - ‬5 min drive
  • ‪Coco Café - ‬5 min drive
  • ‪Las Brisas Restaurant & Lounge Bar - ‬6 min drive
  • ‪La Laguna - ‬4 min drive

About this property

Fairmont Mayakoba Riviera Maya - All Inclusive

Luxury all-inclusive property near El Camaleón Mayakoba Golf Course
At Fairmont Mayakoba Riviera Maya - All Inclusive, you can look forward to a golf course, 2 beach bars, and a swim-up bar. This property is a great place to bask in the sun with a white sand beach, beachfront dining, and beach massages. Treat yourself to aromatherapy, a hot stone massage, or a body scrub at the onsite spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Mexican cuisine. The 24-hour gym offers Pilates classes and yoga classes; other things to do include scuba diving, windsurfing, and sailing. Free in-room WiFi is available to all guests, along with a poolside bar and a terrace.
You'll also enjoy the following perks during your stay:
  • 5 outdoor pools and a children's pool, with a waterslide, free cabanas, and sun loungers
  • Free self parking
  • Buffet breakfast (surcharge), free bicycle rentals, and 2 outdoor tennis courts
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • Guest reviews speak highly of the helpful staff
Room features
All 401 rooms boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like furnished balconies and laptop-compatible safes.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with designer toiletries and separate tubs/showers
  • LED TVs with premium channels
  • Coffee/tea makers, ceiling fans, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals and snacks included

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 41 for adults and USD 35 for children
  • 2 beach bars
  • 3 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cielo at Maykana
  • Gaia at Maykana
  • Hix Bar & Lobby Lounge
  • La Laguna
  • Tauro Steakhouse

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 24-hour gym
  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Hiking/biking trails
  • Kayaking
  • Library
  • Optional golf privileges
  • Outdoor pool (guest access)
  • Pilates classes
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Racquetball/squash
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Spelunking
  • Steam room
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Business center
  • Computer station
  • Conference center (27,710 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • Ballroom
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 55.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 35.00 per person, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Housekeeping
  • In-room bottled water
  • Pool access
  • Sporting facilities or equipment
  • Valet parking

We have included all charges provided to us by the property.

The daily resort fee is charged to guests age 18 and older.

Optional extras

  • Fee for buffet breakfast: approximately USD 41 for adults and USD 35 for children
  • Airport shuttle fee: USD 256.00 per vehicle (roundtrip, maximum occupancy 2)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 55.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 8:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fairmont Mayakoba Riviera Maya All Inclusive Playa del Carmen
Fairmont Mayakoba Riviera Maya All Inclusive Playa del Carmen
Fairmont Mayakoba Riviera Maya - All Inclusive Playa del Carmen
Fairmont Mayakoba Riviera Maya All Inclusive

Frequently asked questions

Does Fairmont Mayakoba Riviera Maya - All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool. Pool access is from 6:00 AM–8:00 PM.

Is Fairmont Mayakoba Riviera Maya - All Inclusive pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 25 per pet, per night. Service animals are exempt from fees.

How much is parking at Fairmont Mayakoba Riviera Maya - All Inclusive?

Self parking is free at this property.

What time is check-in at Fairmont Mayakoba Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: noon. After-hours check-in is not available.

What time is check-out at Fairmont Mayakoba Riviera Maya - All Inclusive?

Check-out is at noon.

Does Fairmont Mayakoba Riviera Maya - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 256.00 per vehicle applies.

Are there all-inclusive benefits at Fairmont Mayakoba Riviera Maya - All Inclusive?

Yes, the property is all-inclusive.

Where is Fairmont Mayakoba Riviera Maya - All Inclusive located?

Located in Playa del Carmen, this beachfront property is in the entertainment district and within 3 mi (5 km) of El Camaleón Mayakoba Golf Course, Playa Xcalacoco, and Gran Coyote Golf. Chun-Zumbul (diving site) is 2.9 mi (4.6 km) away.

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Fairmont Mayakoba Riviera Maya - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 512 out of 640 reviews
Rating 8 - Good. 90 out of 640 reviews
Rating 6 - Okay. 25 out of 640 reviews
Rating 4 - Poor. 9 out of 640 reviews
Rating 2 - Terrible. 4 out of 640 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10

Absolutely AMAZING property!
Stayed 5 nights in May 2025

10/10

The Fairmont Mayakoba is a stunning resort that provides an exceptional all-inclusive experience. From the food and drinks to the service, our stay was remarkable, and we would definitely revisit!
Stayed 4 nights in May 2025

10/10

Beautiful property! The staff were super friendly. Taro and Gaia were our favorite restaurants. Hix bar had good sushi too. We would come back to this resort again.
Stayed 7 nights in May 2025

10/10

It was beautiful and the staff were great!
Stayed 5 nights in Mar 2025

10/10

Todo excelente
Stayed 4 nights in May 2025

10/10

Incredible property, wonderful staff, amazing food! Expensive but worth it.
Stayed 2 nights in Apr 2025

10/10

Excellent stay with Excellent food and views
Stayed 7 nights in Feb 2025

10/10

Second time here and it did not disappoint. An unreal experience from arrival to departure, they really did not miss much if anything at all.
Stayed 10 nights in May 2025

10/10

The beach front casitas are convenient, comfortable and very clean. The butler service makes getting around the property and making reservations very easy. The spa is quiet and relaxing. All of the staff are friendly and professional. We will return!
Stayed 5 nights in Apr 2025

10/10

Impeccable service, friendly staff, great beach and overall a quiet and pleasant resort.
Stayed 6 nights in Jan 2025

10/10

We were looking for a quiet family vacation and this resort was perfect. Would recommend this resort for families with older teens. The room was beautiful and the food was amazing.
Stayed 7 nights in Dec 2024

8/10

We had a great family stay
Stayed 6 nights in Nov 2024

10/10

Amazing experience, great service and awesome area.
Stayed 4 nights in Nov 2024

10/10

Beautiful and best service
Stayed 5 nights in Dec 2024

10/10

Our fourth visit to the Fairmont Mayakoba. Beautiful resort with fabulous food. Adult only pool is a huge bonus for a quiet few days in the sun!
Stayed 3 nights in Oct 2024

10/10

Excellent resort
Stayed 7 nights in Feb 2024

10/10

The entire experience was amazing. I felt blessed.
Stayed 5 nights in Dec 2024

10/10

Great resort exceptional service!
Stayed 7 nights in Mar 2024

6/10

This resort is boring and they attempted to put us in a bad room with no view claiming it was an upgrade. We were all inclusive but it isn’t all inclusive which isn’t discussed enough before booking. The pool was dirty. The breakfast buffet for all inclusive was closed. Having to take golf cart trams everywhere is very inconvenient and annoying. They’re full or not going in the direction you need to go. All in all, 6/10. Didn’t hate it but wouldn’t be back.
Stayed 3 nights in Mar 2025

2/10

The first week of January the hotel was overflowing with people. They did not have enough restaurants or food available for people. Our stay with two kids was a nightmare. While people were nice, the service was awful because they were understaffed.
Stayed 3 nights in Jan 2025

10/10

Beautiful property with an excellent staff. Nicest resort I have stayed in Mexico
Stayed 5 nights in Jun 2023

10/10

Our family of 4 had an incredible experience from poolside, beach, to dinning and exploring the grounds.
Stayed 5 nights in Jul 2023

10/10

The hotel is very beautiful and all the staff is nice and attentive. All the restaurant inside this property are amazing!!
Stayed 1 night in Jul 2023

6/10

Overall pretty good experience, relaxing. Not as many activities for the kids and even though it was all inclusive, many of the kids stuff was extra. The vegetarian options were okay compared to how they described it online. There is no great app that they have like other places that tell you where things are, etc. They use OpenTable for restaurants, random website for other things. I was told that golf includes a sleeve of balls by concierge but that was not the case and we went to a few of the water aerobic classes and no instructor would show up. When asked they said they were away on vacation but did not communicate that to the guests. Lastly, for being a 5 star resort, I did not get the sense that the staff know you - always re-asking dietary restrictions, name, room number, etc.
Stayed 5 nights in Mar 2025

10/10

We had a beautiful 5 days
Stayed 5 nights in Jul 2023