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Encanto Riviera

Property class: 2.5

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Photo gallery for Encanto Riviera

A clear blue pool with a reflection of palm trees and a thatched-roof building. - Encanto Riviera (Playa del Carmen)
A modern living room with a sectional sofa, a round coffee table, and a decorative wall with a geometric pattern. - Encanto Riviera (Playa del Carmen)
A rooftop garden with various plants and a seating area. - Encanto Riviera (Playa del Carmen)
A balcony with two white lounge chairs, a small table, and a bottle of wine. The balcony overlooks a cityscape with modern buildings and a clear blue sky. - Encanto Riviera (Playa del Carmen)
A modern dining area with a glass table, four chairs, and a stone wall backdrop. - Encanto Riviera (Playa del Carmen)
A short walk from Quinta Avenida and Playa del Carmen Main Beach, Encanto Riviera provides a garden, laundry facilities, and more. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Deluxe Apartment

A hotel room with a bed, a painting of a turtle, a lamp, and a door.

Deluxe Apartment

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 95 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Apartment, 2 Bedrooms

A modern dining area with a black table set for six, surrounded by chairs. A kitchen with dark cabinets and a refrigerator is visible in the background.

Luxury Apartment, 2 Bedrooms

  • City view
  • 125 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds
  • Free WiFi

About the neighborhood

Located near the beach, Encanto Riviera is in Gonzalo Guerrero, a neighborhood in Playa del Carmen. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Visit our Playa del Carmen travel guide
Map
Gonzalo Guerrero, Playa del Carmen, QROO, 77710

What's nearby

  • A performer in a green costume suspended above a crowd in a dimly lit venue.
    Calle 12
    1 min walk - 0.1 miles
  • A public square with a central sculpture of a figure with outstretched wings, surrounded by other statues.
    Quinta Avenida
    5 min walk - 0.3 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    8 min walk - 0.5 miles
  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    11 min walk - 0.6 miles
  • Central Square
    2 min walk - 0.1 miles

Getting around

  • Cancun Intl. Airport (CUN)
    50 min drive

Restaurants

  • El Árbol de la Diez
    3 min walk
  • El Tapas Restaurante
    1 min walk
  • Zitla
    1 min walk
  • Café Andrade
    2 min walk
  • Logia Café
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site

Things to do

  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (once per stay)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Pool loungers

Spa

  • Massage
  • Spa services

Accessibility

  • No elevator
  • Smooth flooring in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Kitchen
  • Microwave
  • Rice cooker
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Printer
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Encanto Riviera have a pool?

Yes, this property has an outdoor pool.

Is Encanto Riviera pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Encanto Riviera?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Encanto Riviera?

Check-out is at noon.

Where is Encanto Riviera located?

Located in Gonzalo Guerrero, this hotel is within a 5-minute walk of Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Encanto Riviera Reviews

7.0

Good

7.0

Cleanliness

7.0

Amenities

6.2

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 6 out of 14 reviews
Rating 8 - Good. 1 out of 14 reviews
Rating 6 - Okay. 4 out of 14 reviews
Rating 4 - Poor. 0 out of 14 reviews
Rating 2 - Terrible. 3 out of 14 reviews

Reviews

Verified review

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Quinta Avenida and Calle Constituyentes, this property is wonderful ! Very modern and spacious and clean. Easy walk to everything in Playa Del Carmen. I love the Acapulco style chairs!
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

tiki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great Stuff was helpful and kind Location is great,close to everything Just I wish it was everyday cleaning But overall we love it and def highly recommend
Stayed 10 nights in Apr 2025
Verified review

6/10 Okay

JULIO CESAR

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
When we first got there the condo had a funky smell. The bed sheets were not changed before getting there, and there was dirt on them. Also the internet was not working, and the tv was not functioning. There is no provided blankets only sheets. Everything else was fine and had a good time.
Stayed 5 nights in Dec 2023
Verified review

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service

Great location, disappointing facilities

The rooms are nice and comfortable. The location is great in the heart of downtown near grocery stores. I have stayed here before and liked it. However, they are understaffed and it is beginning to show! The pool was dirty and full of algae when I arrived. They attempted to clean it, but did not stay on top of it or the filter didn't work. It was dirty for most of the week that I was there, and I did not get in. The internet dropped sporadically. The cleaning service was very slow to respond. It's a great building, but can use a facelift throughout.
Stayed 8 nights in Aug 2023
Verified review

8/10 Good

Glenn

Liked: Cleanliness, staff & service, amenities
The rooms are very nice, but the main property needs a little TLC. Elevator didn't work for the first few days.
Stayed 7 nights in Jan 2025
Verified review

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked as a flight and room package. When we arrived, there was no room. Horrible situation and staff were not very concerned or helpful :(
Stayed 5 nights in Dec 2024
Verified review

2/10 Terrible

Ronald

Disliked: Staff & service, property conditions & facilities

Bad business

I booked and paid to stay here. After a day of flights and bus travel I finally arrived exhausted to have them tell me that they have no rooms. I had even walked there with my luggage from the bus station. They didn’t seem to care.
It’s a pretty junkie place.
Stayed 1 night in Jan 2025
Verified review

6/10 Okay

Mina

Liked: Cleanliness, staff & service, property conditions & facilities
La propiedad está bien, pero yo renté la habitación para venir a descansar y el acceso de la alberca estuvo el domingo cerrado por otros propietarios que están haciendo uso del área y pusieron una cadena y un candado, sin permitir el acceso a nadie más. En recepción nadie te sabe decir porque, pero simplemente no pudimos hacer uso del área común.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy amable y accesible el lugar muy bien ubicado y amplio
Stayed 3 nights in Oct 2024
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Moises

Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Geneviève

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Verified review

2/10 Terrible

Hui

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Verified review

10/10 Excellent

ARTURO

Stayed 3 nights in Oct 2023