Ratings based on 121 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted May 18, 2021 on Orbitz
They gave us another condo at last minute abd not the one that we requested and paid for..
Comment from Hotel Management
Jun 8, 2021 by Juanita Olvera, Hotel Management
An apology in advance but the room assignment is made based on the reservation made by you. Please verify what type of room was reserved.
Thank you very much, we continue to serve you.
by A verified traveler
Posted May 3, 2021 on Travelocity
Comment from Hotel Management
Jun 8, 2021 by Juanita Olvera, Hotel Management
Gracias por su prefencia, estamos a sus ordenes.
by A verified traveler
Posted Jan 11, 2021 on Orbitz
The good:
It was the third time here. Location is the best, good price for what you get.
Apartment Condition depends of how lucky are you. I think units belong to different owners if you are lucky you get and amazing one, not all units are in the same conditions. We had to ask to move to another apartment, the good thing , they did fast and kindly. Good administration and very nice girl in the front door checking people for clean hands and shoes.
The bad thing:
3 times had reviewed the same thing INTERNET IS VERY BAD and continues awful after 3 years. For people like me , internet is very important. I need to check my business regularly. Sadly today bad connection is a factor to not select a property to stay.
Comment from Hotel Management
Jan 11, 2021 by Hotel Encanto, Hotel Management
Dear Friend
Thank you very much for your comments that are very useful to us.
We know that now technology is very important for these times, and that is why we are going to correct that detail
Thank you
by A verified traveler from New York NY
Posted Oct 31, 2020 on Orbitz
We were disappointed with our stay this time. We stayed here many times before and we always felt like we were home. This time was not a good stay. The room was in poor condition and needs to be updated. We are not sure if we will stay here again. The one thing we do like is the hotel is quiet and no one bothers you. The location is great. We like the secure at the hotel. Just update the rooms and the hotel is perfect.
Comment from Hotel Management
Nov 1, 2020 by Lic. Rosendo Valdes Gerente General Encanto Rivier, Hotel Management
Mrs paty
Thank you very much for your comments, unfortunately now that you have been with us this bad weather has been.
We hope you return to us to make your stay pleasant and comfortable.
Cheers
by A verified traveler
Posted Oct 20, 2020 on Expedia
Comment from Hotel Management
Oct 21, 2020 by Lic. Rosendo Valdes Gerente General Encanto Rivier, Hotel Management
MUCHAS GRACIAS POR SUS COMENTARIOS Y ESPERAMOS VERLOS PRONTO
by A verified traveler
nice roomy stay
Posted Sep 16, 2020 on HotelsIt was very nice and clean
Comment from Hotel Management
Sep 16, 2020 by Lic. Rosendo Valdes Gerente General Encanto Rivier, Hotel Management
Estimada Janet
Muchas gracias por su comentario y estaremos felices de poder nuevamente atenderla como se merece.
Saludos
by A verified traveler
Posted Jul 9, 2020 on Hotels
Comment from Hotel Management
Jul 27, 2020 by Hotel Encan, Hotel Management
Estimado Sr. Alejandro:
Agradecemos el comentario que nos hizo llegar y estaremos al pendiente
by A verified traveler
Posted Mar 3, 2020 on Expedia
I stayed here over 30-40 times before and in the past i was always very satisfied with my stay. I always felt like i was home. The previous staff was exceptional. This time there were issues. Upon our arrival, the room was not ready. The bed was not finished. There were no towels I the bathroom. No toilet paper for the bathroom. I had to ask many times and i still never received everything. Finally after i complaint then i finally for the simple things i needed for my stay in the room. One thing that i have told the staff since i have been coming to the Encanto for so many years, there needs too have a TV in the bedroom too. I do love the location of the Encanto. It is relaxing and quiet.
Comment from Hotel Management
Mar 4, 2020 by Manager, Hotel Management
Thank you for your feedback, we will notice to the areas about this comments, we will continue working to make your staying better.
by A verified traveler from Houston, Texas
Posted Jan 12, 2020 on Orbitz
This place should get 5 stars. Very well located, close to big supermarkets, restaurants and close to the 5th street. Stylish apartment , really big and confortable. Some Issues with AC, toilettes but the staff personnel always were ready to help.
In my case the main concern (Because of my job), was almost no internet in the room. People like me need to be connected and the connection never worked, sad. So if it is fixed I thing is a 5 stars place.
Comment from Hotel Management
Jan 13, 2020 by E-commerce, Hotel Management
Thank you for staying with us! And for taking the time to give your opinion about your stay, we will continue working to improve the experience of our guests. We´ll be glad to see you back in this, your home.
by A verified traveler
massive apartment
Posted Jan 2, 2020 on HotelsThe property is part rental and part privately owned apartments. There is a 24 hour security guard at the front door, and the front desk is manned most of the day. Our apartment was a huge 2 bed on 3rd floor, with private access up to the roof, where there is a bar-be-que section and the pool. The pool is quite small and the sun loungers are quite brittle but more than adequate.
The apartment itself had 2 bedrooms, a super king and twin queen beds, 2 bathrooms and a large lounge / diner / kitchenette area with a hob, microwave, fridge freezer, blender, toaster and coffee maker
Beds were comfortable, AC in both beds and lounge, 2 balconies one overlooking the bus station, the other the internal garden area.
Overall a very pleasant base close to the main tourist area, and well worth the stay
Comment from Hotel Management
Jan 3, 2020 by E-commerce, Hotel Management
Thank you for staying with us and for taking the time to give your opinion about your stay. We strive to meet the expectations of our guests and we are pleased to know that your stay was enjoyable, we will continue working to improve the experience of our guests. We wait for you to come back in this, your home.